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The ambience and location of the hotel. Staff were very helpful, especially the bar staff. We loved our stay there; it was one of the best hotels we stayed in during three weeks' travel around Italy. The water pressure in our shower on the 4th was inadequate.
Central location in the old town of the city. Very nice reception desk staff.
convenience & comfort
The balconies they have in each room. A nice break. The rooms were basic, good but not wow. The breakfast was pretty unimpressive!
Breakfast ! We have a ruine house front of the windows...!!
Nice room. Not very big with nice terrace. Very good breakfast. Globally a beautiful classic hotel. Thw water wasn't draining away in the shower. Some ventilation problem in the room.
The location was excellent for sightseeing. The hotel was quite beautiful and the breakfast was very good. The staff was not particularly helpful or friendly. The hotel was attractive but not particularly enticing or comfortable. Our room was substandard dark and dreary.
Beautiful roof terrace, room was comfortable and bigger than expected. Bath was dirty and shower pressure was very weak.
Staff at desk. Very inpolite and unhelpful.
Friendly helpful staff. Convenient central location
The position of the hotel is convenient for the major sights and transport. The view from the roof while we had breakfast was breathtaking We got back to the hotel late and a machine selling hot or cold drinks would have been welcome as the mini bar was empty
A good location besides train station There are PUBs nearby the hotel and it is noisy at night!!
The staff was just superb. Friendly, helpful and always available. The roof top lounge was a real treat with stunning views of the old city. We enjoyed it for breakfast and wine in the evening. Our room was lovely, small fridge, very nicely appointed. Great location for exploring the markets, port and other important sites in old Palermo.
Helpful reception and breakfast staff. Central location. It was noisy with bulding work in the light well commencing at 6.45 AM by throwing bricks into a wheelbarrow. We were in room 508. Also pillows were rock hard.
The Hotel's location and was impressed by its cleanliness
The staff is awesome - they went out of their way to help with our special requests and multiple change of plans Nothing
We like the room which is good value for the price. It seems recently renovated and it's nice to have high ceiling. The terrace at the top where we had breakfast is really nice. The hotel is hard to get to. We got stuck in a traffic jam in center of town. There's so many one way streets and we got lost many times. The parking garage is not exactly close by. Inside the room, the shower door does not close properly and the drain is slow. That was a bit annoying.
Close to Stations. Panorama from terrace
Short walk from the train/bus station. Close to restaurants and sights. Great views from the rooftop restaurant. Room was a good size. Bathroom is a little cramped. Shower only. Wifi can be a little spotty during busy times. Saturday night can be a little bit noisy from the bars outside, but no problems other times.
convenient location near to station and main tourist sites, great roof terrace for breakfast/evening drinks, friendly and helpful staff Some noise at night from street bars.
The roof terrace was lovely with amazing views over the city. The hotel was in a central position with easy access to the train station. The staff were really friendly and helpfull.
center of the town comfort food staff
The biggest or rather the only plus of this hotel is the localisation. So, if this is important for you this choice is very good. Standard is poor, however, the renovated part looks better.
Very helpful front office staff, very central
Situation, very central Staff, the hotel is very old and it needs some reforms.
The attention I received
Location is very good, close to the city center and to the main bus stop,on other hand it's very peacefull and calm.
Great and very central location, clean and new both in the rooms and the common areas, tasteful and functional decoration (but not cold or without character). Good breakfast, at least for general Italian standards (that is, do not expect a huge buffet but it is also not the regular croissant - jam - coffee kind of minimal Italian breakfast). There was some construction noise, which we also saw in other reviews from September 2010, but thought would be over by our trip (which was mid-November). Unfortunately it was not the case. Having read about it on booking.com, we had requested a room away from the construction work when booking, but that did not happen. We understand from the hotell staff that it is from a neighbouring building so they do not have much control, but it would be good if they could speak to the neighbours and have the noise at least not before 10 am (it started at around 8.30).
In the bathroom, the shower was difficult to adjust (to turn on/off and temperature-wise) and there was a problem with the sink plug.
Relatively modern hotel in the middle of Palermo. Breakfast was great! No Tea or coffee available in the rooms, Resturant closed on our second night.
The room was beautiful though absolutely no view.Bathroom was like a spa. Sheets and bed were wonderful. Decor was far more elegant than expected. Spa also is beautiful. Need more staff at night and during the summer. They were overworked and it led to an extremely slow resolution of problems with the internet and phone etc. The houseman was delivering room service and getting parked cars. It was
The Bye Bye Blues restaurant was absolutely outstanding and a wonderful surprise. We did not expect to find a restaurant of such a high standing in Palermo. Also being a coeliac I was very impressed to find that there was gluten free bread for me at breakfast and at dinner. Excellent service. Also the bathrooms were fabulous with magnificent large shower heads which gave the best shower. There is nothing negative that I could say about the hotel, staff or restaurant. I would definitely stay there again.
The staff were extremely helpful at Quintocanto. Alitalia lost our bags and the hotel staff tracked them down for us and made sure they were there before our departure (trust me, it didn't look promising). In the meantime, my wife and I had an excuse to enjoy the shopping in the area and relaxed with an excellent massage in the spa. The prices are reasonable, the location is excellent, and the service is even better. We did not have a car, but I can imagine that parking in the area would be difficult.
After booking at an already competitive rate, I was delighted to get an upgrade (late August, city centres in Italy are devoid of italians/business travellers so hotels have more availability) and it was a room at the back so very quiet and overlooking the roof of a big church and just wonderful. Their restaurant was also the one which served us the best meal of the whole week in Sicily and the staff were helpful with choices of wine and food. Hotel staff also recommended us a local car rental which proved in turn to be very competitively priced and helpful too. Oh and it couldn't have been more central. It is spread over 2 buildings so there was a slightly roundabout route to our room but that was not a problem.
I like its central location, its parking service, and its looks. Maybe the lack of light in our room.
Best location for sight seeing. The restaurant was excellent. They had a wifi access, but I could not get connected for some reason. The hotel staff said it was something wrong with my PC or sofrware. It could have been helpful if there is some kind of written instruction.
very nice hotel, the staff was friendly, attentive and helpful especially in breakfast room, the outstanding reasturant. very spacious bathroom. double room was not enough spacious
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
The whole experience was excellent ! The welcome and assistance was extremly helpful. Recommendations of restaurants were followed up by booking and taxi,restaurants recommended were excellence.Breakfast served in room of excellent coffee ,freshly made selection of small croissants, breads and pastries with jams and marmalades.Requests attended to quickly and efficiently.Wonderful,tradional hotel.
Located in central position, staff helpful and kind. Posizione centrale per visitare la città, staff gentile. Entrance on 1st floor wihtout elevator, wifi service does not reach all rooms, basic breakfast and served only on rooms. Entrata al primo piano senza ascensore; copertura wifi non arriva in tutte le stanze, breakfast basico e servito soltanto in stanza. Piu credibile come 3 e non 4 stelle come viene presentato.
I really liked the location. The staff was also lovely and helped me carry my bags up and down the stairs. The staff was very helpful in every way. The only thing I didn't like about this hotel was that it was always noisy. The rooms are not sound proof so you could hear everyone talking all the time. I had to use ear plugs to try and sleep.
Splendid view from the private balcony. The location in the very center of the city. Breakfast was served in the room. The bar should be open also in the evening.
I was totally disappointed in this hotel. They claim on Booking,com and in their literature to have free wi/fi internet throughout the hotel. This ia a bare-faced lie: they have no wi/fi.
The room, the view (from balcony). 4 star Hotel, and breakfast at the room? I do not think it should be like this, with 3 peaces of croissant.
Staff was excellent. The location for visiting tourist sights in Palermo is excellent. The entrance way, which is flight of stairs to the lobby, could be improved.
The stay was wonderful due mostly to the exceptional customer service of John Luca and his female colleague at the front desk. We had an issue with the date of our booking and the hotel staff made us feel welcome and ensured that we had a room to stay in. The room was exceptionally clean and with a view of Teatro Massimo. They catered to our every need, from holding our luggage and providing excellent recommendations to offering a late check-out and scheduling a taxi to the airport. Highly recommend due to the excellent staff - they deserve a raise!
Very good value for money, perfect location (in ther heart of the city), kind staff and very good breakfast. Maybe a little bit noisy in the morning when staff clean rooms from the upper floor.
Good location, close to Palermo Central rail station. Staff helpful and friendly. Room was on the small side.
Great location, close to main station and shopping area
Location. The room we had bookined for our friend had a shower that did not work well. Hotel adjusted the price for him.
Situation near station, airy clean rooms, nice breakfast
The location was very nice. Very close to the traing station Easy access to all the attrications . Close to restaurants and staff Was awesome. The Shower was very small.
The breakfast The worst night ever. Via Roma is a highway at night, therefore, impossible to sleep. The old mattress with the feeling of spring that gets into your skin does not help the situation. The bathroom, covered with mold and hair was just disgusting. I do not understand how customers can leave good comments about this hotel. The price is not worth the effort, believe me!
Central location, cleanliness and good breakfast No
Location was very good, 400 yards from the main central train station in Palermo. We stayed in room 14 where the window faced a brick wall. No air supply into the room and although the rooms are advised to be soundproof they are not. The rooms don't have proper doors and you can see into the corridor through the crack in the door. Room was dusty and not cleaned properly. Only one very dangerous plug socket to use between the two of us, which the TV and lamps where also plugged into with an adapter. Bathroom very old and dated not very comforting. Hotel didn't advise that a school group would be staying in room 15 on our last night so was very noisy.
Very friendly and helpful staff. Great breakfast. Excellent location. Beds are very soft.
Location; Helpful, friendly staff - we were able to leave our luggage after checking out to collect later; Full of character - loved the lift! but with modern facilities and comfort; Good breakfast;