I have a good stay there perhaps, we not having enough time to enjoy the amenities of the hotel. No complaints
The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
The varity of entertainment options and general comfort was excellant
Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future. No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Front desk was friendly. 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Staff was excellent, location was great, rooms were very clean and comfortable. The breakfast in room dining.
Nice gym and great breakfast and coffee.
convinent, quiet and confortable One of two computers in business center does not work.
Nice decor with upscale lobby. Easy parking Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
The hotel was in an excellent location in terms of attractions around the West Palm beach area. The staff in reception were exteremly helpful and friendly and the free shuttle bus to the local shopping district was an added bonus. The only negative we could find was the breakfast was poor and we didnt enjoy and didnt feel it was very good value for money.
Friendly people at the front desk. Very quiet hotel. Clean, very nice room.
Room was clean. I was kept awake by music from a party until past 11:30 at night. I complained and was told that someone would call me the next day. No one did. I complained again and a manager did call me and said that they would credit my stay with one day. Couldn't get the water in the room to run cold. Pillows needed to be replaced because they squished down to nothing. They gave me a headache. Signage on the entrance to the building was almost non-existent. I lived in West Palm for many years and still had a time finding the entrance.
The hotel was exceptionally quiet. Big rooms.
The location was perfect and the front desk staff went out of his way to help me find the place I needed to go.
Upon checking in around 4pm, we were told that they were booked to capacity the night before so they were behind on cleaning rooms. Not a problem... The gentlemen at the front desk were accommodating. I originally booked a king studio, but ended up getting a suite at no extra charge. Room was very clean with the exception of two stains from what appears to be juice. The hotel was fairly quiet given SunFest was going on. Breakfast was pretty decent the next morning. Nothing!
Free hot breakfast included, which is pretty comprehensive. Nice outdoor pool area. Friendly staff. Big rooms. Due to limited availability, we had to stay in a room that is normally a smoking room and it was VERY noticeable. We ended up buying our own Febreeze, which helped a little. I didn't even know that you were still allowed to smoke in hotel rooms. Crazy.
The staff was very friendly and helpful. The food was excellent. The bed was very comfortable and they gave us extra pillows :-) $19 parking :-(
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
excellent location close to convention center and City Center
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
good location early breakfast for marathon good breakfast selection allowed early check-in and late check-out room was never cleaned during stay (2 nights with early check-in)
The rooms were spacious and clean. Staff were also very helpful with providing feedback about the area. We also enjoyed the central location of the hotel which was about 10 minutes from the beach and great places downtown. N/a
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
Great place! Highly recommended!
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Staff was wonderful. Very helpful and courteous. Clean
Check out time is 11:00 and they push you to be out by then.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
Lovely rooms, great shower and facilities. Very comfortable. Close to great outlet shops and food just across the road. Close 10 minute drive to Palm Beach so convenient for sight seeing. Plus, free coffee all day and a lovely pool if you want to use it. Breakfast was very limited; just toast and coffee really. On a busy road.
was charged 5 dollars for an expired snack that was in the stocked bar, you can get free internet access at Mc Donalds but not at a Hilton. No continental breakfast , Holiday Inn charges 50.00 less and has an excellent breakfast. The parking situation is aggravating. The gate does not work predictably, at guest has to pay to park ? I understand if you were not an actual over night guest, but that was ridiculous. So many people have problems with the exit gate, there would be 4 or 5 cars waiting to get out behind that one confused guest. The little things were so over priced it made you question everything about the Hilton's ethics because it was obvious you were being exploited. The positive, great coffee, excellent house keeping staff, friendly staff in general and nothing competes with the Atlantic Ocean for it's beauty. Very nice gift shop. Quiet at night, no rowdy guests. Very good security, I felt safe.
Location Paid for bed and breakfast but did not receive breakfast included.
The beach No free internet, lack of pressure in the shower, the restaurant selections, and limited menu selections.
Bar and restaurant staff was very friendly all around. Pool area was nice. Food was good. Beach staff were fantastically friendly and helpful. We loved being beach front! The internet connection (which we paid for) never really seemed to work for any of our group. The DJ by the pool was terrible. Music was certainly welcome, but he just did a terrible job reading his audience/crowd.
They had a "special floor" for cut rate rooms. It was a view of the roof with loud ugly air conditioners! Gave us the worst rooms with no balcony.
The staff was exceptional accommodating my needs and everyone that I had contact with was exceptional friendly and helpful.
Breakfast is super bacon etc. Swimming pool is having aircon giving a nice temperature in the summer period, location directly on the beach, a bit more expensive but good quality, good self parking Only few resturants in area, need to pay for internet but better quality than on other hotels, hotel did charge almost 4000 USD on my credit card at arrival and returned them at departure 3 days later - this is not the normal way hotel normally only reserve don't collect will write to hotel about this!
The ability to walk to everything. Great staff
Location Popcorn ceilings. Feels like it needs an update
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
Staff is friendly The beds are woefully uncomfortable. I literally got no sleep. It does not live up to the holiday in standard I'm used too
I liked how big it was the room
Hotel was close to airport and the shuttle was convenient I got food poisoning right before my cruise and it ruined my whole vacation!!!!!!!!! Don't eat the breakfast.
Sleek, modern, clean & comfortable. It is not the easiest hotel to find and it is in an out of the way location for the casual traveler.
The driver take me to get something to eat Take me to and pick me up from my run and to letting me check out a bit late that was a great help
The staff was exceptional Booked the room 15 mins prior to arrival on Kayak, the reservation was not processed to the hotel in a timely manner, this made check in take much longer than normal
The rooms are wonderfully appointed with rich wood cabinets, comfortable furniture and beds that you could sleep in for weeks. The staff was very accommodating with all the hallmarks of a well run hotel. The food is creative and tasty. Try the White Cosmopolitan cocktail - it is delicious.
The grounds are imaculate, loved breakfast in the courtyard. They mix a good Martini. Relaxing. A little variety in the Musak. I have heard" time after tme" more times than I can remember. A "resort" fee of $60 is not appropriate, there is no resort aside from a lovely wading pool. Concierge absent, (assume they have one). Front desk was not up to the task. Ground floor Room lacked a window to the outside world. A door led to a claustrophobic, one chair sized patio Enclosed by a ten foot wall that limited the view to looking up at the sky. Furniture was frayed, toilet ran, wheel fell off rolling desk chair. Bring you own mouth wash, "house' mouthwash is on the mini bar tray.
I love the room. The staff was very attentive. They room was nice and clean. The ambiance was quiet and nice I wanted to try the restaurant. The chef is Daniel Boloud, a well known chef. The food was OK, but not a memorable experience. The only thing I found extremely good were the Madeleines. Those were the best. The rest, was good, but only good. I was expecting much more.
-bed was comfortable -staff were very friendly and helpful -lots of little lights glowed during the night (fridge, tv, blow dryer, clock, etc) had to put my clothes on top of them to sleep. -furniture and decor needs updating.
Location is good and the bed was comfortable and clean. The hotel smelled of smoke and the bathroom area could stay some updating.
Clean and cool environment The service sucks
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
Very nice hotel with excellent staff.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
Location was easy access to everything We were not offered kitchen untensils nor was our bedding changed for the days we were there.
Nothing other than the location. Staff wasn't helpful. The room smelled so bad. The internet(wifi) even the extended service for $5 per day sucked. My iron board was ripped and I asked for replacement. It never got replaced in my 4 nights stay.
large room. free breakfast consisted of cold coffee, a bag of oatmeal and a protein bar.
It was very clean The room was very spacious Please do not say breakfast is included. They have coffee and some granola bars and bad muffins.
This guest did not leave comments about this hotel.
Spacious studio apartment. Perfect for getting work done. To get enough light in the room I had to turn on every light. There isn't any one switch that turns on a nice living room-type lighting. It would be nice if they had an apple to grab at check-in/check-out, which is really nice for those in a hurry.
I loved my room. I could see my self living there! I felt at home. I loved everythung about the room
Great location,the room was clea!! The toilet was clogged, in the grab and go breakfast there were no juice, only coffee and no plates or spoons for the oatmeal.
Good location. Room smelled bad.
The rooms were very clean and the staff was wonderful
I was pleasantly surprised at the cleanliness and all rooms being non smoking and free from the smoking smell. The complimentary breakfast was hardly worth promoting. No fruit or anything of substance. For the price I had to pay I would expect more.
This guest did not leave comments about this hotel.
Room had no coffee pot or refrigerator or microwave
The room smelled bad
The room is very clean, the Red roof in general is a good place to stay The room had a stale smell, like there was no ventilation , just AC The furniture is old and the difference between a regular room and de lux is a refregirator. The neibourHOOD Is kind of ruff. The front desk people seem to be slow and apathetic,although it was very busy and it might have being just my impression.
Location. My room had bugs and my sheets had hair on them . I didn't want to stay , but at this time of night I had no where else to go. I was totally grossed out .
Desk staff was friendly. Room is old, out of date, shabby and not at all worth returning to. I requested a wake up call when I checked in but none was made the next morning
Staff was nice. The hotel room was pretty dirty. There was what looked like blood streaks on the bathroom door and thru out the room, and the bathroom floor had wet spots on it and like drops of conditioner or some white stuff. The room was dirty honestly.
The location No microwave/refrigerator
Nichts Ich bin absolut nicht empfindlich, aber es roch modrig und man konnte die Fenster nicht öffnen, so dass wir nach 30min Kopfschmerzen bekamen. Die Zimmer sind deprimierend. Es waren nur komische Leute, hauptsächlich Männer, in dem Hotel und wir haben uns beobachtet und absolut nicht sicher gefühlt. Wir haben gleich wieder ausgecheckt. Das Personal war sehr kooperativ und hat uns den gesamten Betrag erstattet.
Not good service. Room had stale smell. I had my dre beats headphone set and shuffle stolen out of my room. When I reported it to the front desk . I was informed that supervisor was not in and they will give the information to her when she comes in. I then went to airport to return home with no call back from the Redd roof Inn. I had to call twice and there response was that I should have filled out a police report. I informed the customer service representative I was not informed to do that at the time and I no longer in the west palm Beach fl., to fill the report. They said there nothing they can do at this time. I will never stay at redd roof again.
Terrible, dirty, staff is rude. Never would stay there again!
Checking out Roaches. Sleeping there with roaches.
The common area decor was very pleasing. No bedside table, no directions as to where things were in the hotel upon arrival (like the elevator, which was down a hall) or that complimentary coffee was In the lobby every morning (Ie no coffee maker on the room), no info on Palm Beach in the room, dirty bathroom(my barefeet stuck to the floor) with no shampoo, someone else's hair in the drain, no morning paper, room next to outdoor seating for the restaurant so very noisy, music from function room until 1 am, loud air conditioner next to the bed so cold air blew on you all night.
Food and room and turndown service Excellent
I loved the charming unique decor and genuinely friendly kind staff. Location was wonderful!! The red robes were so pretty and unusual candy in the room a fun surprise
The hotel is convenient and is relatively cheap for the Palm Beach area of Florida and the breakfast facilities were good The room had an ant infestation and when drawn to the attention of the Hotel Reception, the suggestion was that they would let the indigenous lizards into the room to clear the ants. The Air Conditioning was also very noisy
Close to airport. Bed was very comfortable. Not as pictured on web--we were put in another part of the hotel away from the main building. No hair dryer.
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
Nice, special place. Great location, good staff, private. I even used their computer online to do my business. Had to run the sink water for 5 minutes to get any hot water. Rather small rooms.
Close to the railroad tracks. Poor breakfast
Nice rooms, the place is a "well-kept secret" in palm beach. Nice pool, everything is very realxed. There is no fridge in the room.
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.