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Bluebay Grand Esmeralda

Carretera Federal Chetumal, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4500


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Overall guest ratings

7.5/10 Good
Based on 1,554 reviews
See all reviews

Review highlights

  • 8.1
  • 8.0
  • 5.6
  • 5.2

Good to know

  • Professional service
  • Friendly service
  • Pleasant hotel grounds


    show all


    With a stay at Blue Bay Grand Esmeralda All Inclusive in Playa del Carmen, you'll be on the beach and convenient to Tres Rios Ecopark and El Camaleon Golf Club. This 4-star resort is within the vicinity of Gran Coral Golf and Maroma Beach.


    Make yourself at home in one of the 979 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges. A complimentary hot/cold buffet breakfast is included.

    Business, Other Amenities

    Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

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    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • Babysitting or child care
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Private beach
    • Storage available
    • Terrace/Patio
    • ATM on-site
    • Laundry facilities
    • Laundry service
    • Child pool
    • Pets not allowed
    • Free parking
    • Wedding services
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    Guest reviews

    Overall rating

    7.5 Good
    Based on 1,554 reviews
    • 8.1 "Breakfast is good."
    • 8.0 "Location is great."
    • 7.8 "Tasty food."
    • 7.2 "Good service."
    • 6.8 "Average cleanliness."
    • 5.6 "Rooms are ok."
    • 5.2 "Average comfort."
    • 4.9 "Ugly beach."
    • 3.6 "Internet is poor."
    View all review categories

    Overall rating

    8.0 Good
    Based on 1,118 reviews
    • 8.2 "Food is delicious."
      9.0 "Beef and steak dishes were excellent, according to 90%."
    • 8.0 "Breakfast is good."
    • 7.9 "Good location."
      9.3 "93% appreciated the closeness to the beach."
      7.3 "73% liked the proximity to shopping."
    • 7.7 "Good service."
      8.9 "89% found the staff to be very friendly."
      7.0 "70% thought the service was very professional."
      7.9 "79% said the recreation staff was great."
      7.1 "71% found the restaurant service to be one of the best."
      9.0 "90% said the concierge service was amazing."
    • 6.6 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
      5.3 "Only 53% thought the pool was clean."
    • 5.9 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
    • 5.5 "Vibe was decent."
      6.3 "63% thought the atmosphere was somewhat friendly."
      5.8 "Only 58% thought, the hotel was luxurious."
      5.6 "Only 56% thought, the hotel was stylish."
      5.5 "55% considered the lobby entrance to be so-so."
    • 5.0 "Beach is so-so."
      5.4 "Only 54% said the beach was clean enough."
    • 3.6 "Internet is poor."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.6 Good
    Based on 372 reviews
    • 8.3 "Location is great."
    • 8.0 "Food is delicious."
      7.6 "76% loved the menu selection."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 6.2 "Bar is ok."
    • 5.6 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
    • 4.9 "Not very comfortable."
      1.5 "Air conditioning was criticized by 85%."
    • 4.8 "Ugly beach."
    • 3.3 "Internet is poor."
      1.5 "85% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.8 Good
    Based on 62 reviews
    • 8.0 "Location is great."
    • 7.9 "Tasty food."
      7.9 "79% loved the menu selection."
    • 6.9 "Service is ok."
    • 5.7 "Rooms are ok."
    • 5.6 "Vibe was decent."
      6.4 "64% thought the atmosphere was somewhat friendly."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

    Recent reviews


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