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4 stars

Family Concierge at Paradisus La Esmeralda

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
See location+52 984 877 3900
7.6
Good
based on 39 reviews
39 reviews
Provider
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda
Provider for Family Concierge at Paradisus La Esmeralda

Overview

Rating

Boasting a private beach and outdoor tennis courts, Family Concierge at Paradisus Esmeralda - All Inclusive is a luxurious place to stay in Playa del Carmen. It provides an outdoor pool, a sauna and complimentary wireless internet.

The resort has 122 rooms and has been recently refurbished. Younger members of the family will enjoy their stay as there is an on-site games room and a kids club available. Leisure options at the resort include a beauty centre, water slides and a hair salon.

The rooms offer a DVD player and a telephone. For added comfort, bathrobes are also available.

Cancun International Airport is just a 45-minute drive from Family Concierge at Paradisus Esmeralda - All Inclusive, and a shuttle service is provided for ease of travel. 5th Avenue and Xcaret Archaeological Site are also an easy drive away.

Rating
7.6
Good
Based on 39 verified guest reviews

Latest deals for Family Concierge at Paradisus La Esmeralda

Wed 7/5
Thu 8/5

Amenities at Family Concierge at Paradisus La Esmeralda

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Bathroom

  • Hairdryer
  • Public bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper

Things to do

  • Game room
  • Golf
  • Scuba diving
  • Diving
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Water park
  • Water sport facilities (on site)
  • Windsurfing

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Private pool
  • Spa and wellness centre
  • Massage
  • Sauna
  • Water slide

General

  • Family rooms
  • Garden view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Dining

  • Restaurant
  • Bar/Lounge
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Dining area
  • Dining table

Accessibility and suitability

  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift
  • Upper floors accessible by lift

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board
  • Tumble dryer

Bedroom

  • Socket near the bed
  • Alarm clock
  • Sofa bed
  • Cleaning products
  • Wardrobe or closet

Family friendly

  • Babysitting or child care
  • Cribs available
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club

Parking and transportation

  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Airport shuttle

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Balcony

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Workspace

  • Fax/photocopying
  • Laptop safe

Fitness

  • Fitness centre

Reviews of Family Concierge at Paradisus La Esmeralda

7.6
Good
39 verified ratings
Wonderful
26
Very good
4
Good
4
Okay
2
Fair
1
Mediocre
2
Poor
0

Summary of reviews

Guests say
Guests enjoyed the exceptional service, especially from staff like Joel, Mario, and Laura, who went above and beyond to make their stays memorable. The cleanliness of the facilities and the beautiful beach location were also frequently praised. However, some guests noted that the hotel is in need of updates and repairs, and there were occasional issues with noise and air conditioning.
AI-generated from customer reviews
Service10 out of 10
Location9.5 out of 10
Cleanliness9 out of 10
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Score by provider

All reviews

9.7
Wonderful
Anonymous, Jun 2018
Pros (+) We booked the family concierge master suite bedroom for our family, we travelled with a 2 and a 6 year old. We had a fantastic week! The staff was phenomenal, specially our concierge, Mario. They were all very attentive to our needs and helped us plan our vacation. Mario even helped us get some medications we forgot from outside the hotel. Having whattsapp on your cell phone is a must to better co...
Cons (-) Some of the room furnishings had wear and tear, nothing major.
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Location

5th Av.. Corner of Calle 112, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • 5th Avenue229 yd
  • Guadalupe Church0.4 mi
  • O2 Mexico1 mi
  • Mamita's Beach Club1.2 mi
  • Beyond Diving1.2 mi
  • Mexico Blue Dream1.2 mi
  • La Fe1.3 mi
  • Parque 28 de julio1.8 mi
  • Albertos SCUBA2 mi
  • Terminal Marítima de Playa del Carmen2.2 mi
  • Aviario Xaman Ha2.5 mi
  • The Reef Marina3.1 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Family Concierge at Paradisus La Esmeralda

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Family Concierge at Paradisus La Esmeralda

  • Where is Family Concierge at Paradisus La Esmeralda located?

    Family Concierge at Paradisus La Esmeralda is located at 5th Av.. Corner of Calle 112, 2 miles from the centre of Playa del Carmen. 5th Avenue is the closest landmark to Family Concierge at Paradisus La Esmeralda.

  • When is check-in time and check-out time at Family Concierge at Paradisus La Esmeralda?

    Check-in time is 15:00 and check-out time is 12:00 at Family Concierge at Paradisus La Esmeralda.

  • Does Family Concierge at Paradisus La Esmeralda offer free Wi-Fi?

    Yes, Family Concierge at Paradisus La Esmeralda offers free Wi-Fi.

  • Does Family Concierge at Paradisus La Esmeralda offer free parking?

    Yes, Family Concierge at Paradisus La Esmeralda offers free parking.

  • How far is Family Concierge at Paradisus La Esmeralda from the airport?

    Family Concierge at Paradisus La Esmeralda is 12.1 miles from Cozumel. Family Concierge at Paradisus La Esmeralda is 29.3 miles from Cancun.

  • Does Family Concierge at Paradisus La Esmeralda have a pool?

    Yes, Family Concierge at Paradisus La Esmeralda has a pool on-site.

  • How does KAYAK find such great Family Concierge at Paradisus La Esmeralda hotel deals?

    KAYAK scours the web for all room deals available at Family Concierge at Paradisus La Esmeralda in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Family Concierge at Paradisus La Esmeralda and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Family Concierge at Paradisus La Esmeralda.

See more FAQs

Nearby hotels and places to stay

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Hotel Sol Playa
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Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
86% cheaper
Hotel Sol Playa
9 Excellent (24 reviews)0.05 miSnorkelling, Restaurant, Bar/Lounge£41+
47% cheaper
Eco Luxury Executive Suite - Infinity Pool
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Sunset Kin Beach Apartments
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La Quinta Caribeña
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Good to know

Value for money

7.2

Distance to city centre

2.0 mi

Nearest airport

Cozumel

Distance to airport

12.1 mi

Everything you need to know for your stay in Playa del Carmen