Overview

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Iberostar Paraiso Maya

Carretera Chetumal-Puerto, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2800

£200+

Overall guest ratings

9.1/10 Excellent
Based on 559 reviews

Review highlights

  • 9.6
  • 9.2
  • 9.0
  • 3.0

Good to know

  • Great menu
  • Professional service
  • Pleasant hotel grounds
  • Friendly service

Nearby

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    About

    The excellent location allows travelers to get around easily and to therefore enjoy a landscape of natural and cultural riches as well as the pristine beaches of white sand in the area.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Beachfront
    • Business centre
    • Meeting/Banquet facilities
    • Golf
    • Child pool
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.1 Excellent
    Based on 559 reviews
    • 9.6 "Incredible bar."
      9.1 "Delicious alcoholic drinks, according to 91%."
      10.0 "Lovely bar service, according to 100%."
    • 9.2 "Perfectly clean."
      8.7 "87% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.0 "Excellent amenities."
      8.9 "89% found the grounds to be nice."
      9.2 "92% thought the building was wonderful."
    • 9.0 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      8.5 "85% said the recreation staff was great."
      9.7 "Housekeeping was great, according to 97%."
      10.0 "Excellent childcare, thought 100%."
      10.0 "Lovely bar service, according to 100%."
      10.0 "100% said the concierge service was amazing."
      10.0 "100% found the restaurant service to be one of the best."
    • 8.9 "Pool is good."
    • 3.0 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."

    Overall rating

    9.5 Excellent
    Based on 162 reviews
    • 9.3 "Perfectly clean."
      8.9 "89% said rooms were clean."
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.7 "87% said the recreation staff was great."
    • 9.1 "Excellent pool."
    • 9.0 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
    • 8.7 "Location is great."

    Overall rating

    9.0 Excellent
    Based on 396 reviews
    • 9.2 "Perfectly clean."
      8.6 "86% said rooms were clean."
    • 9.0 "Excellent amenities."
      9.1 "91% found the grounds to be nice."
      9.1 "91% thought the building was wonderful."
    • 8.8 "Vibe was good."
      9.4 "94% enjoyed the friendly atmosphere."
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 8.6 "Location is great."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Great menu"
    "Professional service"
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

    Photos
    Map

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