Overview

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Iberostar Paraiso Maya
Best Childcare

Carretera Chetumal-Puerto, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2800

£176+

Overall guest ratings

9.2/10 Excellent
Based on 588 reviews

Review highlights

  • 9.6
  • 9.4
  • 9.3
  • 6.9

Good to know

  • Pleasant hotel grounds
  • Professional service
  • Recreation staff is nice
  • Friendly service

Nearby

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    About

    The excellent location allows travelers to get around easily and to therefore enjoy a landscape of natural and cultural riches as well as the pristine beaches of white sand in the area.

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Sauna
    • Free parking
    • Pool table
    • Designated smoking area
    • Beachfront
    • Business centre
    • Child-friendly
    • Golf
    • Child pool
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    Based on 588 reviews
    • 9.6 "Incredible bar."
      10.0 "Lovely bar service, according to 100%."
      8.3 "Delicious alcoholic drinks, according to 83%."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.5 "95% said the recreation staff was great."
      9.3 "93% thought the service was very professional."
      10.0 "Housekeeping was great, according to 100%."
      10.0 "Lovely bar service, according to 100%."
      10.0 "Excellent childcare, thought 100%."
      10.0 "100% found the restaurant service to be one of the best."
      8.1 "Management was excellent, said 81%."
      10.0 "100% said the concierge service was amazing."
    • 9.3 "Perfectly clean."
      8.8 "88% said rooms were clean."
      10.0 "100% thought it was clean."
      9.5 "Clean pool, said 95%."
    • 8.9 "Comfort level is high."
      9.8 "98% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      9.1 "91% thought it was pleasantly quiet."
    • 8.8 "Pool is good."
      9.5 "Clean pool, said 95%."
    • 6.9 "Breakfast is mediocre."
    • 1.4 "Disappointing internet connection."
      1.4 "86% said the wifi quality was bad."
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    Overall rating

    9.5 Excellent
    Based on 194 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.6 "96% said the recreation staff was great."
    • 9.5 "Perfectly clean."
      9.0 "90% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.0 "Excellent pool."
    • 8.9 "Location is great."
    • 8.8 "Comfort level is high."
      9.9 "99% thought rooms were spacious."

    Overall rating

    9.0 Excellent
    Based on 393 reviews
    • 9.7 "Incredible bar."
    • 9.4 "Perfectly clean."
      8.8 "88% said rooms were clean."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.5 "95% said the recreation staff was great."
      9.2 "92% thought the service was very professional."
    • 8.9 "Comfort level is high."
      9.7 "97% thought rooms were spacious."
    • 8.7 "Amenities are good."
      8.7 "87% found the grounds to be nice."
      8.6 "86% thought the building was wonderful."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Pleasant hotel grounds"
    "Professional service"
    "Recreation staff is nice"
    "Friendly service"
    data provided by TrustYou

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