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Iberostar Quetzal All Inclusive
Top Beach Hotel

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, QR, Mexico
+52 984 877 2000


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Overall guest ratings

9.0/10 Excellent
Based on 710 reviews
See all reviews

Review highlights

  • 9.7
  • 9.2
  • 8.8
  • 4.8

Good to know

  • Friendly atmosphere
  • Pleasant hotel grounds
  • Recreation staff is nice
  • Professional service


    show all


    With a stay at Iberostar Quetzal All Inclusive in Playa del Carmen (Playacar), you'll be close to Playacar Golf Club and Xcaret Eco Theme Park. This all-inclusive resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.


    Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.


    Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at one of the 7 bars/lounges or 3 poolside bars.

    Business, Other Amenities

    Featured amenities include multilingual staff and luggage storage. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.

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    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Child pool
    • Outdoor pool
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
    Less More



    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 710 reviews
    • 9.7 "Perfectly clean."
    • 9.2 "World class service."
    • 8.8 "Location is great."
    • 8.2 "Food is delicious."
    • 7.1 "Nice rooms."
    • 4.8 "Internet is poor."

    Overall rating

    9.2 Excellent
    Based on 433 reviews
    • 9.8 "Perfectly clean."
      10.0 "100% thought it was clean."
      9.5 "95% said rooms were clean."
    • 9.0 "Excellent amenities."
      9.0 "90% found the grounds to be nice."
      9.0 "90% thought the building was wonderful."
    • 8.9 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.2 "92% said the recreation staff was great."
      9.6 "96% thought the service was very professional."
      9.0 "90% said the reception staff was great."
      9.0 "Housekeeping was great, according to 90%."
    • 8.8 "Location is great."
      9.4 "94% liked the proximity to shopping."
      7.3 "73% liked the proximity to sightseeing."
    • 7.9 "Nice rooms."
      7.5 "75% thought rooms were spacious."
      9.5 "95% said rooms were clean."
      9.8 "98% loved the minibar."
      8.8 "88% enjoyed the shower."
    • 6.4 "Average value."
    • 4.9 "Internet is poor."
      3.5 "65% thought it was overpriced."
    View all review categories

    Overall rating

    9.4 Excellent
    Based on 276 reviews
    • 9.7 "Perfectly clean."
      9.5 "95% said rooms were clean."
      10.0 "100% thought it was clean."
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.4 "94% said the recreation staff was great."
      9.7 "97% thought the service was very professional."
    • 9.0 "Terrific location."
    • 8.7 "Food is delicious."
      7.8 "78% loved the menu selection."
    • 8.6 "Vibe was good."
      9.0 "90% enjoyed the friendly atmosphere."
    • 6.9 "Rooms are ok."
    • 5.3 "Average comfort."
    • 4.8 "Internet is poor."
      3.3 "67% thought it was overpriced."
    View all review categories
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly atmosphere"
    "Pleasant hotel grounds"
    "Recreation staff is nice"
    "Professional service"
    data provided by TrustYou

    Recent reviews

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