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Riu Palace Mexico
Top Luxury Hotel

Avenida Xamn-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 877 4200


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Overall guest ratings

9.0/10 Excellent
Based on 500 reviews
See all reviews

Review highlights

  • 10.0
  • 9.3
  • 9.3
  • 6.8

Good to know

  • Pleasant hotel grounds
  • Professional service
  • Clean hotel facilities
  • Friendly service


    show all


    With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you'll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.


    Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.


    Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and a sauna. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

    Business, Other Amenities

    Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

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    • Babysitting or child care
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Concierge service
    • Gift shop
    • Laundry service
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Guest reviews

    Overall rating

    9.0 Excellent
    Based on 500 reviews
    • 10.0 "Excellent breakfast."
    • 9.3 "World class service."
    • 9.3 "Internet works perfectly."
    • 9.0 "Incredible bar."
    • 8.8 "Food is delicious."
    • 6.8 "Rooms are ok."

    Overall rating

    9.4 Excellent
    Based on 375 reviews
    • 10.0 "Excellent breakfast."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      8.3 "83% said the recreation staff was great."
      8.9 "89% said the reception staff was great."
      8.0 "Housekeeping was great, according to 80%."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
    • 9.2 "Internet works perfectly."
      8.6 "86% said the wifi quality was great."
    • 9.0 "Food is to die for."
      9.4 "94% loved the menu selection."
      9.0 "90% loved the dining experience."
      9.1 "Yummy desserts, said 91%."
      7.4 "Beef and steak dishes were excellent, according to 74%."
    • 8.5 "Location is great."
      9.2 "92% appreciated the closeness to the beach."
    • 5.5 "Sufficient wellness & sports facilities."

    Overall rating

    8.8 Excellent
    Based on 125 reviews
    • 9.4 "Wonderful beach."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.5 "85% said the recreation staff was great."
    • 8.6 "Location is great."
    • 6.4 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      7.0 "70% said rooms were clean."
      5.5 "Only 55% thought the air conditioning was adequate."
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Pleasant hotel grounds"
    "Professional service"
    "Clean hotel facilities"
    "Friendly service"
    data provided by TrustYou

    Recent reviews


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