Iberostar Quetzal

Avenida Xaman Ha Lote Hotelero No. 2, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2000

Cheapest
rate per night

9.1

Excellent
based on 1,431 reviews
Iberostar Quetzal - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Iberostar.com £81
TripAdvisor £127
Booking.com £145
Iberostar.com
TripAdvisor
Booking.com

Good to know

Distance to city centre 1.9 mi
Location rating 8.7
Nearest airport Cancun
Distance to airport 33.0 mi

Rooms

Check-in
Check-out

Double rooms

£162+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£162 per night

Standard rooms

£81+

Bed type
Provider
Nightly + local taxes & fees
Unknown
£81 per night
Unknown
£145 per night
Unknown
£176 per night
Unknown
£181 per night
Unknown
£191 per night
Unknown
£199 per night
Unknown
£200 per night
Unknown
£233 per night
Unknown
£255 per night
Unknown
£260 per night
Unknown
£282 per night
Unknown
£293 per night
Unknown
£308 per night
Unknown
£477 per night

Reviews

Traveller rating

14
11
3
1
0

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Feb 2020
    9.0

    The territory with all the animals, birds and jungles is amazing. The food and restaurants (including main buffet) are really great. Interesting entertainment in the evening. Cocktails are delicious.

    Rooms are too simple for such a beautiful hotel.

  • Excellent
    Nov 2019
    10.0

    The staff was very friendly and accommodating

  • Mediocre
    Sep 2019
    2.5

    The resort is old and very outdated. Not clean. Staff wasn’t very friendly. Clientele was frightening. Food was very bad even for an all inclusive. I didn’t know enough about this chain at the time of booking but I would never stay at one of these resorts again.

  • Excellent
    Apr 2019
    10.0

    The location is just perfect: authentic, not overbuilt, in the middle of the rain forest, with animals roaming around free - what a delight for kids and adults alike! The facilities are clean and compact and at the same time everything is there for every taste, including a good gym and multiple restaurants. The food is absolutely delicious and the variety is striking - I have no idea how they manage! The service at restaurants is fabulous: staff are friendly and ready to serve even when you can clearly reach out and get your coffee by yourself. There are two large swimming pools and we loved both.

    The beach was a bit disappointing as on 8 out of 10 days of our stay there were loads of sea weeds and the cleaners simply could not catch up. We were told by staff that this was a recent phenomenon most likely attributable to the climate change. Lots of credit to staff who relentlessly tried to remove as much weeds as possible. Apart from that, the beaches are kept clean of plastic and other human pollution.

  • Excellent
    Apr 2019
    9.2

    What a wonderful resort.. one of the best we have stayed at.. the staff were wonderful.. very polite, friendly and extremely hard working. The food was fantastic! And so many options for all types and ages. Lots of activities available for all.

    There are two classes of residents; normal and prestige.. with prestige; you get everything the others get plus.. extra beds on the beach, free massage, late check out.. access to the prestige lounge etc.. prestige class didn’t follow in the rooms though.. very small and dated.. which was a shame.. as there was 4 of us.. the room didnt resemble the photo of the room I booked. Sun beds availability around the pool will always be an issue.. people reserving with towels.. It’s the same issue at every resort. It was a sad day when we left. If you organize a trip.. do it at the store just outside the resort.. same for inflatables and balls. The exchange rate is better at the hotel than we got at the airport. Tipping / paying in pesos is better (for you)...

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About

Overview

Located in Playacar, this beachfront property is in the entertainment district and within 2 mi (3 km) of Playacar Golf Club, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 3 mi (5 km).

Expedia

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

9.1 Excellent

based on 1,431 reviews

9.0

Service

9.0

WiFi

6.1

Wellness Area

5.9

Comfort

Things to know

  • Friendly service
  • Great menu
  • Recreation staff is nice
  • Pleasant hotel grounds

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free breakfast
Fitness centre
Free Wi-Fi
Disabled access
Babysitting or child care
Internet
Concierge service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Snorkelling
No smoking
Restaurant
Bar/Lounge
Tennis
Air-conditioned
Safe
Sauna
Free parking
Gift shop
Laundry service
Child pool
Beauty salon
Hairdryer
Cable or satellite TV
24-hour front desk
Pets not allowed
Storage available
Wedding services
Terrace/Patio
Airport shuttle
Pool table
Private beach

FAQs when booking at Iberostar Quetzal

Where is Iberostar Quetzal located?

Iberostar Quetzal is located at Avenida Xaman Ha Lote Hotelero No. 2, 1.9 miles from the centre of Playa del Carmen. Playacar Golf Club is the closest landmark to Iberostar Quetzal.

When is check-in time and check-out time at Iberostar Quetzal?

Check-in time is 15:00 and check-out time is 12:00 at Iberostar Quetzal.

Does Iberostar Quetzal offer free Wi-Fi?

Yes, Iberostar Quetzal offers free Wi-Fi.

Does Iberostar Quetzal offer free parking?

Yes, Iberostar Quetzal offers free parking.

Does Iberostar Quetzal offer free airport shuttle service?

No, Iberostar Quetzal does not offer free airport shuttle service.

How far is Iberostar Quetzal from the airport?

Iberostar Quetzal is 12 miles from Cozumel. Iberostar Quetzal is 33 miles from Cancun.

Can you bring pets to Iberostar Quetzal?

No, pets are not allowed at Iberostar Quetzal.

Does Iberostar Quetzal have a pool?

Yes, Iberostar Quetzal has a pool on-site.

Photos

All photos (35)
Bedroom (5)
Bar (2)
Pool (6)
Beach (2)

Location

Most popular landmarks

  • Playacar Golf Club 0.7 mi
  • Aviario Xaman Ha 1.3 mi
  • Yucatek Divers 1.8 mi
  • Calle Quinta Avenida 1.9 mi
  • Playa principal de Playa del Carmen 1.9 mi
  • Parque 28 de julio 2 mi

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting around

Cozumel 12 mi
Cancun 33 mi

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