Sandos Caracol Eco Experience Resort

Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

rate per night


based on 1,043 reviews

Sandos Caracol Eco Experience Resort
Thu 9/12
Fri 10/12
ProviderNightly total

About Sandos Caracol Eco Experience Resort

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

Photos of Sandos Caracol Eco Experience Resort

Rooms available at Sandos Caracol Eco Experience Resort

Thu 9/12
Fri 10/12
Show deals with
Superior rooms(£93 - £309)
Superior room
no bed type specified
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no bed type specified
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£102 totalExpedia
no bed type specified
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£108 totalOrbitz
Standard rooms(£75 - £282)
Standard Room
no bed type specified
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£75 totalSnaptravel
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£84 totalExpedia
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£102 totalPrestigia
King rooms(£173)
King room
no bed type specified
no bed type specified


£173 totalExpedia
Double rooms(£133)
Double room
no bed type specified
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£133 totalloveholidays
Deluxe rooms(£144 - £389)
Deluxe room
no bed type specified
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£389 totalKAYAK

Amenities at Sandos Caracol Eco Experience Resort

  • Private beach
  • Water sport facilities (on site)
  • Snorkelling
  • Outdoor pool
  • Indoor pool
  • Water slide
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge

Things to do

  • Gift shop
  • Shops (on site)
  • Bicycle hire
  • Board games/puzzles
  • Fishing
  • Game room
  • Golf
  • Canoeing
  • Scuba diving
  • Diving
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Water sport facilities (on site)
  • Pool table
  • Windsurfing
  • Night club
  • Hiking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk
  • Wedding services
  • Ticket service
  • Safety deposit box

Pool and spa

  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Private pool
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mosquito net
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Family friendly

  • Babysitting or child care
  • Child-friendly
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground


  • Internet
  • Fan
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner


  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower


  • Family rooms
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone


  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker

Accessibility and suitability

  • Multi-lingual staff
  • Pets not allowed
  • Designated smoking area
  • Disabled access
  • Lift

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • TV


  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board


  • Fitness centre
  • Tennis


  • Socket near the bed


  • Desk

Reviews of Sandos Caracol Eco Experience Resort

GoodBased on 1043 verified guest reviews

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5.7 Passable
Pros:I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons:The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
10.0 Excellent
Pros:Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons:Room wasn't always stocked properly.
6.8 Okay
Pros:I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons:I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
5.4 Passable
Pros:Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons:Improve the customer service
6.2 Okay
Pros:The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons:I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
1 out of 1


Carretera Cancún Chetumal Km 295, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club2.1 mi
  • Mamita's Beach Club2.7 mi
  • Muelle Navega2.9 mi
  • Parque 28 de julio3.3 mi
  • Playa principal de Playa del Carmen3.4 mi
  • Calle Quinta Avenida3.4 mi
  • Yucatek Divers3.5 mi
  • Parque Natural Tres Ríos3.6 mi
  • Aviario Xaman Ha4 mi
  • Playacar Golf Club4.6 mi
  • Playa Maroma7.1 mi
  • Parque Xplor7.4 mi



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Sandos Caracol Eco Experience Resort

  • Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

  • Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

  • Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

  • One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

  • Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

  • Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km 295, 3.5 miles from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

  • Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.

  • Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

  • Yes, Sandos Caracol Eco Experience Resort offers free parking.

  • No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.

  • Sandos Caracol Eco Experience Resort is 12.1 miles from Cozumel. Sandos Caracol Eco Experience Resort is 27.9 miles from Cancún.

  • No, pets are not allowed at Sandos Caracol Eco Experience Resort.

  • Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

3.5 mi

Location rating


Nearest airport


Distance to airport

27.9 mi