Sandos Caracol Eco Experience Resort
4 stars

Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444
From
£134
Cheapest

rate per night

7.2
Good

based on 1,352 reviews

Sandos Caracol Eco Experience Resort
Sat 24/2
Wed 28/2

About Sandos Caracol Eco Experience Resort

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free
This property is located on the beachfront. Featuring a spa, 9 restaurants and 2 outdoor pools and an water park with 29 water slides for kids and adults, Sandos Caracol Eco Resort is set on Playa del Carmen Beach, overlooking Cozumel Island. Some of the rooms have balconies overlooking the Caribbean Sea. Sandos Caracol Eco Resort is in beautiful gardens and features bright accommodations. All rooms have flat-screen TVs, air conditioning and a minibar. Wi-Fi is available for free in public areas. Sandos Caracol Eco Resort features lessons, including yoga and scuba diving. There is also a water sports center, evening entertainment, and children's and teen's activities. Spa facilities include a sauna, hot tub and gym. There are 3 buffetes including international and itialian, plus 6 a la carte restaurants (Oriental, Mexican Brazilian, Italian, Mediterranean and stake house), we also have a 24 hour snack bar available. There are ecological activities for the whole family. The Sandos Caracol Eco Resort is 3.2 km from the Church of Guadalupe and a 45-minute drive from Cancún Airport. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos.

Photos of Sandos Caracol Eco Experience Resort

Latest deals for Sandos Caracol Eco Experience Resort

Sat 24/2
Wed 28/2
How payments to us affect rankingMore info
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Standard Room
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Double room
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King room
1 king bed
Deluxe room
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*Total includes estimated local taxes & fees payable on check out.

Prices are based on 1 night including VAT, excluding local taxes and fees.

Amenities at Sandos Caracol Eco Experience Resort

  • Private beach
  • Water sport facilities (on site)
  • Snorkelling
  • Outdoor pool
  • Water slide
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Board games/puzzles
  • Fishing
  • Game room
  • Golf
  • Canoeing
  • Scuba diving
  • Diving
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Table tennis
  • Water park
  • Water sport facilities (on site)
  • Pool table
  • Windsurfing
  • Night club
  • Basketball court
  • Hiking

Health and safety

  • Daily housekeeping
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Mosquito net
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit
  • Safe

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24-hour front desk
  • Safety deposit box

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Plunge pool
  • Pool towels
  • Pool with a view
  • Steam room
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Basics

  • Internet
  • Fan
  • Free toiletries
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper
  • Walk-in shower

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

General

  • Family rooms
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Solarium
  • Telephone

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Tea/coffee maker
  • Coffee machine

Outdoor

  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • TV

Laundry

  • Ironing service
  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Accessibility and suitability

  • Designated smoking area
  • Disabled access
  • Lift

Fitness

  • Fitness centre
  • Tennis

Bedroom

  • Socket near the bed

Workspace

  • Desk

Reviews of Sandos Caracol Eco Experience Resort

All reviews are collected from real users with a verified booking made with KAYAK or one of our trusted external partners.

7.2
GoodBased on 1,352 verified guest reviews
6.7Friends
7.5Couples
7.1Families
6.8Solo

Traveller type:
Time of Year:
Show reviews that mention
Traveller rating:
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V
4.0 Mediocre
Activities Check in horrible Luggage handling horrible Food horrible Reservations horrible
F
5.7 Fair
Pros:I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
Cons:The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
A
10.0 Wonderful
Pros:Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Cons:Room wasn't always stocked properly.
A
6.8 Okay
Pros:I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
Cons:I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
A
5.4 Fair
Pros:Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Cons:Improve the customer service
A
6.2 Okay
Pros:The food was good and bar staff was friendly. The resort itself was also beautiful.
Cons:I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
A
2.0 Poor
Cons:Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
S
8.5 Very Good
Pros:This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect!
Cons:This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
A
2.0 Poor
Pros:Room With Out BedBugs
Cons:BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.

Location

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • El Camaleón Mayakoba Golf Club2.1 mi
  • Mamita's Beach Club2.7 mi
  • Muelle Navega2.9 mi
  • Parque 28 de julio3.3 mi
  • Playa principal de Playa del Carmen3.4 mi
  • Calle Quinta Avenida3.4 mi
  • Yucatek Divers3.5 mi
  • Parque Natural Tres Ríos3.6 mi
  • Aviario Xaman Ha4 mi
  • Playacar Golf Club4.6 mi
  • Playa Maroma7.1 mi
  • Parque Xplor7.4 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Sandos Caracol Eco Experience Resort

Low season

February

High season

August

Average price (weeknight)

£115

Average price (weekend night)

£103
Cheapest month to stay with an average 41% drop in price.
Most expensive month to stay with an average 30% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Sandos Caracol Eco Experience Resort

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Sandos Caracol Eco Experience Resort

  • If you’re after a cheap room at Sandos Caracol Eco Experience Resort, then you should consider staying during the low season. The cheapest deals can generally be found in February and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Sandos Caracol Eco Experience Resort, plan to stay on a Saturday or Wednesday. The most expensive day is usually Monday.
  • The cheapest price a room at Sandos Caracol Eco Experience Resort was booked for on KAYAK in the last 2 weeks was £84, while the most expensive was £84.
  • How long should you stay at Sandos Caracol Eco Experience Resort? KAYAK users usually book their rooms here for 9 days.

FAQs when booking at Sandos Caracol Eco Experience Resort

  • Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

    Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.

  • What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

    Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.

  • Does the Sandos Caracol Eco Experience Resort offer any special tours?

    Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.

  • Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

    One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.

  • What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

    Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.

  • Where is Sandos Caracol Eco Experience Resort located?

    Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km. 295, 3.5 miles from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.

  • When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

    Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.

  • Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

    Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.

  • Does Sandos Caracol Eco Experience Resort offer free parking?

    Yes, Sandos Caracol Eco Experience Resort offers free parking.

  • How far is Sandos Caracol Eco Experience Resort from the airport?

    Sandos Caracol Eco Experience Resort is 12.1 miles from Cozumel. Sandos Caracol Eco Experience Resort is 28.1 miles from Cancun.

  • Does Sandos Caracol Eco Experience Resort have a pool?

    Yes, Sandos Caracol Eco Experience Resort has a pool on-site.

  • How does KAYAK find such great Sandos Caracol Eco Experience Resort hotel deals?

    KAYAK scours the web for all room deals available at Sandos Caracol Eco Experience Resort in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sandos Caracol Eco Experience Resort and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sandos Caracol Eco Experience Resort.

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