Value for money
Distance to city centre
Distance to airport
|"Friendly staff, nice and quiet."||(in 35 reviews)|
|"Kids club very friendly and fun."||(in 4 reviews)|
|"Waterpark is great for kids."||(in 23 reviews)|
|"Even the Mexican restaurant is not good!"||(in 3 reviews)|
|"Beautiful beach that is not very busy."||(in 15 reviews)|
|"The rooms were very old."||(in 3 reviews)|
|good food||in 123 reviews|
|staff was very friendly||in 108 reviews|
|beautiful beach||in 83 reviews|
|great for the kids||in 59 reviews|
|great time||in 38 reviews|
|lots of activities||in 38 reviews|
|water park||in 29 reviews|
|japanese restaurant||in 20 reviews|
|shows||in 17 reviews|
|kids club||in 10 reviews|
|upgraded room||in 9 reviews|
|great place||in 8 reviews|
|pool bar||in 7 reviews|
|wild life||in 7 reviews|
|years ago||in 7 reviews|
|playa del||in 6 reviews|
|time share||in 4 reviews|
|beautiful view||in 2 reviews|
|outside bathroom||in 2 reviews|
|swimming pool||in 2 reviews|
|staff are always great||in 1 review|
|trained deal||in 1 review|
Cheap All inclusive with great lands and pools but no beach
I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).
The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.
Best Resort for Family
Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.
Room wasn't always stocked properly.
It's very nice but it could be improved
I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.
I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.
Bell boy and reception
Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo
Improve the customer service
The food was good and bar staff was friendly. The resort itself was also beautiful.
I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.
Rooms are terrible Bee Hives next to your room Mosquito are outnumbered the guest Very Dark No air condition No sun in the rooms Beach is rocky Don't go their
Beautiful resort, great family place
This is definitely a place families can go with their kids. There are lots of animals and outdoor activities. I would recommend bringing your own shampoo and conditioner. the beds were okay, could have been better, but outside of those things the resort offered great food, lots to do, and gorgeous scenery. The beach, unfortunately, is way too rocky to swim in, but you can still get in. Temperature was perfect!
This only thing I didn't like about the resort is that the room smelled of mold the entire time and the shampoo (no conditioner) was not good for us at all. The beach, unfortunately, is way too rocky.
I Got Attacked By Bedbugs
Room With Out BedBugs
BedBugs Attacking Me & Front Desk Not Willing To Help Me, They Just Asume I Am Making It Up.
Wonderfull hotel all inclusive. Nice cocktail, nice animals
no wi-fi, you need taxi for playa del carmen (but probably is better tha is not so close!)
The comfort and the beautiful white beach everthing is so perfect have recommend it to friends
Food and drinks were very nice, also all your stress goes away, as a family its the right place for your holidays
The staff were very helpful and i loved how the hotel embraced the environment and built around it.
The bed sheets smelled a little funky....
Very attentive staff and good facilities. The grounds are very verdant with lots of wildlife to see, such as iguanas, geckos and crabs
There are some sorts of people you can never get away from and some of the guests fell into this category
I liked the remote, jungle setting of the resort and the feeling of a small town within the jungle.
The rooms (at least the room we were given) was very outdated and small. The walls and doors are very thin and we could clearly hear the TV and conversation of the people in the next room. The beach was not clean, trash that had washed onto the beach was not pickup up.
I loved the oceanview room (#122), loved the beach. I felt very comfortable, the other guests at your hotel were quite friendly. The buffet restaurants were great.
The coffee, it wasn't very hot and it was pretty thick.
Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.
It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.
Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.
Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.
based on 567 reviews
Value for money
Policies vary by room type and provider.
Open daily from 10:00 am to 10:00 pm, the Kids Club at Sandos Caracol Eco Experience Resort is a supervised space for children between 4 and 12 years of age. Kids will adore fun-filled days in the water park and large playground, and can participate in eco activities, arts and crafts, swimming in the cenote, mini yoga and outdoor games. Meals are not provided so children need to have lunch and dinner with their parents. Younger kids are allowed to use the facilities, but must always be accompanied by a parent or guardian.
Guests enjoy different shows every night in the theater or under the stars at Sandos Caracol. From Disney songs, comedy, and live music, to traditional Mexican nights and performances on the beach and in the jungle, guests will be fully entertained by the diverse shows.
Discover the beauty of the Riviera Maya with six weekly tours at the resort. Experienced guides will take you to explore the stunning natural settings within the resort, including the lush Mayan jungle and natural cenotes. The Aquatic World tour begins with kayaking on the Caribbean, a dip in a river in the mangrove forest, and a swim in an ancient cenote. Study local plants and wildlife on the Nature and Survival Tour and learn practical tips and tricks for surviving in the jungle. Other tours allow visitors to participate in a ceremony with a real Mayan shaman, and learn about ancestral cooking including some of the Yucatan’s famous dishes. Book your tour at the InfoCenter at the entrance to El Manglar Sports Bar.
One of the highest priorities of the resort is protecting the wildlife and ecosystems of the Riviera Maya. A number of programs have been implemented to achieve this goal and allow guests a genuine eco vacation. There are no single-use plastics at the resort and solar power is used in the guest rooms, alongside energy-saving and water-saving initiatives. There is an active recycling program and guests can also commemorate their stay by planting a tree at the resort. To reduce waste, Sandos Caracol composts the leftovers from its restaurants and has an organic vegetable garden and nursery for endangered plants. Resort employees take part in regular environmental education programs, and guests are encouraged to respect the natural environment, culture and heritage.
Discover the Riviera Maya with a host of water sports and activities at Sandos Caracol Eco Experience Resort. Rent a kayak, try sailing, or go boogie boarding on the beautiful waters. If you want to stay active on land, go on a bike ride, enjoy a game of tennis or volleyball, or take part in the organized yoga, dance, and Zumba classes.
Sandos Caracol Eco Experience Resort is located at Carretera Cancún Chetumal Km 295, 3.5 miles from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Sandos Caracol Eco Experience Resort.
Check-in time is 15:00 and check-out time is 12:00 at Sandos Caracol Eco Experience Resort.
Yes, Sandos Caracol Eco Experience Resort offers free Wi-Fi.
Yes, Sandos Caracol Eco Experience Resort offers free parking.
No, Sandos Caracol Eco Experience Resort does not offer free airport shuttle service.
Sandos Caracol Eco Experience Resort is 12.1 miles from Cozumel. Sandos Caracol Eco Experience Resort is 27.9 miles from Cancún.
No, pets are not allowed at Sandos Caracol Eco Experience Resort.
Yes, Sandos Caracol Eco Experience Resort has a pool on-site.