Overview

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Hotel Universal

Avenida Dos, -- Porto, Porto, Portugal
+351 222 006 758

£25+

Overall guest ratings

7.5/10 Good
Based on 1,417 reviews

Review highlights

  • 9.0
  • 8.2
  • 4.6
  • 3.7

Good to know

  • Friendly service

Nearby

    show all

    About

    Hotel Universal puts you within a 10-minute drive of Sandeman Cellars and Porto Cathedral. You can grab a bite to eat at the coffee shop/café or wind down at the end of the day with a drink from the bar/lounge. All rooms feature room service and free WiFi.

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    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Pool table
    • Storage available
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 1,417 reviews
    • 9.0 "Terrific location."
      9.2 "Near to public transport, according to 92%."
      8.2 "82% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
      7.8 "Easily accessible by car, said 78%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.7 "97% thought the service was very professional."
    • 6.8 "Internet is average."
      5.5 "55% thought the wifi quality was ok."
    • 5.5 "Average cleanliness."
    • 4.6 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      2.8 "72% said rooms were small."
      2.7 "73% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      4.7 "53% said rooms were dirty."
      1.4 "86% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      2.4 "76% found problems with the furniture."
      2.9 "71% criticized the small bathroom."
      2.0 "80% said the bathroom was dirty."
      4.3 "Air conditioning was criticized by 57%."
    • 3.2 "Quite uncomfortable."
      2.8 "72% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
      2.9 "71% criticized the small bathroom."
      4.3 "Air conditioning was criticized by 57%."
    • 3.2 "Food is inedible."
      1.4 "86% did not enjoy the desserts."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      1.0 "90% thought the facilities needed updating."
      0.0 "For 100%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.4 Good
    Based on 921 reviews
    • 8.8 "Location is great."
      9.0 "Near to public transport, according to 90%."
      8.0 "80% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 6.7 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 4.3 "Breakfast is below average."
    • 3.8 "Rooms are not good."
      3.9 "61% didn't like the uncomfortable beds."
      2.6 "74% said rooms were small."
      2.8 "72% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      2.7 "For 73%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      2.9 "71% found problems with the furniture."
      2.7 "73% criticized the small bathroom."
      2.2 "78% said the bathroom was dirty."
    • 3.1 "Food is inedible."
    • 2.9 "Quite uncomfortable."
      3.9 "61% didn't like the uncomfortable beds."
      2.6 "74% said rooms were small."
      2.4 "76% thought it was too noisy."
      2.7 "73% criticized the small bathroom."
    • 2.3 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      4.8 "Unfriendly atmosphere, according to 52%."
    View all review categories

    Overall rating

    7.6 Good
    Based on 283 reviews
    • 8.8 "Location is great."
      9.3 "Near to public transport, according to 93%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 4.6 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      2.7 "73% said rooms were small."
      2.5 "75% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      5.0 "Only 50% said rooms were clean enough."
    • 3.1 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
    • 1.6 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 212 reviews
    • 9.2 "Terrific location."
      8.5 "85% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.2 "Internet works."
    • 5.1 "Average cleanliness."
    • 4.3 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.2 "68% said rooms were small."
      1.4 "86% thought they were poorly maintained."
      4.4 "56% said rooms were dirty."
    • 3.6 "Not very comfortable."
      3.2 "68% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.9 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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