Overview

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Hotel Universal

Avenida Dos, -- Porto, Porto, Portugal
+351 222 006 758

£25+

Overall guest ratings

7.5/10 Good
Based on 1,417 reviews

Review highlights

  • 9.0
  • 8.2
  • 4.6
  • 3.7

Good to know

  • Friendly service

Nearby

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    About

    With a stay at Hotel Universal, you'll be centrally located in Porto, steps from Aliados Square and Dom Pedro Monument. This hotel is within close proximity of Porto City Hall and Clerigos Church.

    Rooms

    Make yourself at home in one of the 44 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, and housekeeping is provided daily.

    Amenities

    Make use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.

    Dining

    Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour front desk, and multilingual staff.

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    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Car hire
    • Room service
    • Bicycle hire
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Pool table
    • Storage available
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    Based on 1,417 reviews
    • 9.0 "Terrific location."
    • 8.2 "Great service."
    • 6.8 "Internet is average."
    • 5.5 "Average cleanliness."
    • 4.6 "Breakfast is below average."
    • 3.7 "Rooms are not good."
    • 3.2 "Quite uncomfortable."
    • 3.2 "Food is inedible."
    • 2.6 "Terrible amenities."
    View all review categories

    Overall rating

    7.4 Good
    Based on 921 reviews
    • 8.8 "Location is great."
      9.0 "Near to public transport, according to 90%."
      8.0 "80% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 6.7 "Internet is average."
      5.3 "53% thought the wifi quality was ok."
    • 4.3 "Breakfast is below average."
    • 3.8 "Rooms are not good."
      3.9 "61% didn't like the uncomfortable beds."
      2.6 "74% said rooms were small."
      2.8 "72% complained about the bathroom."
      4.7 "53% said rooms were dirty."
      2.7 "For 73%, the rooms looked old."
      1.5 "85% thought they were poorly maintained."
      2.9 "71% found problems with the furniture."
      2.7 "73% criticized the small bathroom."
      2.2 "78% said the bathroom was dirty."
    • 3.1 "Food is inedible."
    • 2.9 "Quite uncomfortable."
      3.9 "61% didn't like the uncomfortable beds."
      2.6 "74% said rooms were small."
      2.4 "76% thought it was too noisy."
      2.7 "73% criticized the small bathroom."
    • 2.3 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      4.8 "Unfriendly atmosphere, according to 52%."
    View all review categories

    Overall rating

    7.6 Good
    Based on 283 reviews
    • 8.8 "Location is great."
      9.3 "Near to public transport, according to 93%."
    • 8.3 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
    • 4.6 "Breakfast is below average."
    • 3.3 "Rooms are not good."
      2.7 "73% said rooms were small."
      2.5 "75% complained about the bathroom."
      2.1 "For 79%, the rooms looked old."
      5.0 "Only 50% said rooms were clean enough."
    • 3.1 "Quite uncomfortable."
      2.7 "73% said rooms were small."
      2.4 "76% thought it was too noisy."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
    • 1.6 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
    View all review categories

    Overall rating

    7.6 Good
    Based on 212 reviews
    • 9.2 "Terrific location."
      8.5 "85% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.2 "Internet works."
    • 5.1 "Average cleanliness."
    • 4.3 "Breakfast is below average."
    • 3.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      3.2 "68% said rooms were small."
      1.4 "86% thought they were poorly maintained."
      4.4 "56% said rooms were dirty."
    • 3.6 "Not very comfortable."
      3.2 "68% said rooms were small."
      2.7 "73% thought it was too noisy."
    • 2.9 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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