Overview

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Hotel Universal

Avenida Dos, -- Porto, Porto, Portugal
+351 222 006 758

£33+

Overall guest ratings

7.5/10 Good
Based on 1,479 reviews

Review highlights

  • 9.1
  • 8.3
  • 4.6
  • 3.9

Good to know

  • Friendly service

Nearby

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    About

    Hotel Universal puts you within a 10-minute drive of Sandeman Cellars and Porto Cathedral. You can grab a bite to eat at the coffee shop/café or wind down at the end of the day with a drink from the bar/lounge. All rooms feature room service and free WiFi.

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    Amenities

    • Parking
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Pool table
    • Storage available
    • Laundry service
    • Concierge service
    • Coffee shop
    • Free Internet
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 1,479 reviews
    • 9.1 "Terrific location."
      8.6 "86% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 5.7 "Internet is average."
    • 5.2 "Breakfast is mediocre."
      6.7 "Breakfast prices were ok, according to 67%."
    • 5.0 "Average cleanliness."
    • 4.6 "Disappointing food."
      4.5 "55% did not enjoy the desserts."
    • 3.9 "Rooms are not good."
      2.3 "77% said rooms were small."
      4.6 "54% said rooms were dirty."
      3.1 "69% complained about the bathroom."
      4.0 "60% didn't like the uncomfortable beds."
      1.1 "For 89%, the rooms looked old."
      1.4 "86% thought they were poorly maintained."
      3.2 "68% found problems with the furniture."
      3.8 "62% said the bathroom was dirty."
      3.3 "67% had problems with the shower."
      2.0 "80% criticized the small bathroom."
      1.4 "86% were disappointed with the minibar."
    • 3.0 "Quite uncomfortable."
      2.3 "77% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      2.9 "71% thought it was too noisy."
      2.0 "80% criticized the small bathroom."
    • 1.7 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
      4.3 "57% criticized the plain hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    7.4 Good
    Based on 976 reviews
    • 8.9 "Location is great."
      8.2 "82% liked the proximity to sightseeing."
      9.6 "Near to public transport, according to 96%."
      10.0 "City centre within easy reach, said 100%."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 5.9 "Internet is average."
    • 4.9 "Breakfast is below average."
    • 4.7 "Not very clean."
      4.1 "59% said rooms were dirty."
      3.5 "65% said the bathroom was dirty."
    • 4.4 "Disappointing food."
    • 3.4 "Rooms are not good."
      3.0 "70% complained about the bathroom."
      3.6 "64% didn't like the uncomfortable beds."
      2.3 "77% said rooms were small."
      4.1 "59% said rooms were dirty."
      1.5 "85% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      3.2 "68% found problems with the furniture."
      3.5 "65% said the bathroom was dirty."
      3.3 "67% had problems with the shower."
      2.0 "80% criticized the small bathroom."
    • 3.3 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
      3.0 "70% complained about the elevator."
      0.6 "94% thought the facilities needed updating."
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    Overall rating

    7.7 Good
    Based on 295 reviews
    • 8.8 "Location is great."
      9.7 "Near to public transport, according to 97%."
    • 8.2 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 5.4 "Breakfast is mediocre."
    • 4.8 "Not very clean."
      4.6 "54% said rooms were dirty."
    • 3.9 "Rooms are not good."
      2.4 "76% said rooms were small."
      3.0 "70% complained about the bathroom."
      1.2 "For 88%, the rooms looked old."
      4.6 "54% said rooms were dirty."
    • 3.4 "Bad amenities."
      3.4 "66% thought the building wasn't nice."
    • 3.1 "Quite uncomfortable."
      2.4 "76% said rooms were small."
      3.2 "68% thought it was too noisy."
    • 1.5 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 207 reviews
    • 9.3 "Terrific location."
      8.8 "88% liked the proximity to sightseeing."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 5.1 "Breakfast is mediocre."
    • 4.9 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 4.3 "Rooms are not good."
      2.8 "72% complained about the bathroom."
      2.8 "72% said rooms were small."
      4.5 "55% said rooms were dirty."
      1.7 "83% thought they were poorly maintained."
      4.5 "55% didn't like the uncomfortable beds."
    • 3.3 "Not very comfortable."
      2.8 "72% thought it was too noisy."
      2.8 "72% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
    • 1.7 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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