Thu 8/10
-
Fri 9/10
2 guests, 1 room
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Offering a private beach and an outdoor pool, this 5-star resort is located in Puerto Aventuras. It also offers a Jacuzzi, an all-inclusive meal plan and a sauna.

Hard Rock Hotel Riviera Maya - Hacienda All Inclusive has recently undergone refurbishment and features an express check-in and check-out feature, a beauty centre and a kids club. It also offers babysitting services, a currency exchange and a reception that operates 24 hours a day.

Hard Rock Hotel Riviera Maya - Hacienda All Inclusive offers 489 rooms, all of which are fitted with a hair dryer and a shower.

Playa del Carmen Airport is less than a 40-minute drive from the resort. Xcaret Archaeological Site is an easy car trip away.

8.1
Very good
404 reviews

Latest deals for Hard Rock Hotel Riviera Maya

Thu 8/10
-
Fri 9/10
Deals from
£264
•Cheapest rate per night
Compare prices for Deluxe room, Double room and 35 more Hard Rock Hotel Riviera Maya deals.
Deluxe room, 1 king bed
£264
nightly with fees
Double room, bed type unknown
£302
nightly with fees
King room, 1 king bed
£311
nightly with fees
Deluxe room, bed type unknown
£287
nightly with fees
King room, bed type unknown
£352
nightly with fees
Double room, bed type unknown
£406
nightly with fees
Standard Room, bed type unknown
£294
nightly with fees
Deluxe room, bed type unknown
£295
nightly with fees
King room, bed type unknown
£323
nightly with fees
Deluxe room, bed type unknown
£297
nightly with fees
Deluxe room, 1 king bed
£304
nightly with fees
King room, bed type unknown
£317
nightly with fees
Luxury Room, bed type unknown
£343
nightly with fees
Deluxe room, bed type unknown
£315
nightly with fees
Double room, bed type unknown
£469
nightly with fees
King room, bed type unknown
£500
nightly with fees
Deluxe room, 1 twin bed
£316
nightly with fees
Deluxe room, bed type unknown
£317
nightly with fees
Standard Room, bed type unknown
£318
nightly with fees
Deluxe room, bed type unknown
£317
nightly with fees
King room, 1 king bed
£349
nightly with fees
Double room, bed type unknown
£477
nightly with fees
Deluxe room, 1 king bed
£318
nightly with fees
Double room, bed type unknown
£747
nightly with fees
Deluxe room, bed type unknown
£324
nightly with fees
Deluxe room, 1 king bed
£333
nightly with fees
King room, bed type unknown
£336
nightly with fees
Double room, bed type unknown
£475
nightly with fees
Double room, bed type unknown
£364
nightly with fees
Deluxe room, bed type unknown
£367
nightly with fees
Deluxe room, bed type unknown
£365
nightly with fees
Deluxe room, bed type unknown
£378
nightly with fees
Deluxe room, bed type unknown
£413
nightly with fees
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*Total includes estimated local taxes & fees payable on check out.

Amenities at Hard Rock Hotel Riviera Maya

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking

Reviews of Hard Rock Hotel Riviera Maya

8.1
Very good
404 verified ratings
Wonderful
180
Very good
57
Good
48
Okay
29
Fair
34
Mediocre
20
Poor
36

Summary of reviews

Guests say
Guests frequently praised the hotel's pools, cleanliness, and entertainment options, especially for families and children. Many enjoyed the variety of activities, modern facilities, and attentive staff. However, several reviews mentioned negative experiences with service, particularly at restaurants and with concierge staff. Room sizes were sometimes considered small, and there were complaints about restaurant access, food variety, and persistent attempts to sell memberships. Despite these drawbacks, the overall atmosphere and amenities were appreciated by many guests.
AI-generated from customer reviews
Pool8 out of 10
Cleanliness7.5 out of 10
Room Size2.5 out of 10
Service1.5 out of 10
Restaurant1.5 out of 10
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All reviews

9.7
Wonderful
Anonymous, Aug 2018
Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10
Wonderful
Anonymous, Mar 2018
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1
Wonderful
Naresh, Dec 2017
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
10
Wonderful
Miki, Aug 2017
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
10
Wonderful
Anonymous, Jun 2017
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
10
Wonderful
Anonymous, Jan 2017
Pros (+) The grounds were very nice. The staff was fabulous!

Location

Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo

What's nearby

  • Oasis Beach0.7 mi
  • Dolphinaris Park Riviera Maya0.8 mi
  • Dolphin Discovery0.9 mi
  • Puerto Aventuras Golf Club0.9 mi
  • Puerto Aventuras Marina0.9 mi
  • CEDAM Museum0.9 mi
  • Omni Beach1 mi
  • Kantun Chi2.6 mi
  • Cenote Azul2.7 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 008-007-000402

Essential information about Hard Rock Hotel Riviera Maya

Low season

High season

Average price (weeknight)

Average price (weekend night)

April
March
£336
£327
Cheapest month to stay with an average 17% drop in price.
Most expensive month to stay with an average 22% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

Hard Rock Hotel Riviera Maya

Which month has the cheapest rates at Hard Rock Hotel Riviera Maya?

The cheapest month to stay at Hard Rock Hotel Riviera Maya is September, with an average nightly rate of £326. The most expensive month is December at £522 per night.

What is the cheapest day to book Hard Rock Hotel Riviera Maya?

The cheapest day to book Hard Rock Hotel Riviera Maya is Sunday, with an average nightly rate of £272. The most expensive day is Wednesday at £401 per night.

How far in advance should you book Hard Rock Hotel Riviera Maya?

To get the best price at Hard Rock Hotel Riviera Maya, book around 9 weeks in advance. This could save you approximately 15% compared to booking last minute.

KAYAK's top tips for your stay at Hard Rock Hotel Riviera Maya

  • If you’re after a cheap room at Hard Rock Hotel Riviera Maya, then you should consider staying during the low season. The cheapest deals can generally be found in April and June.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hard Rock Hotel Riviera Maya, plan to stay on a Sunday or Friday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Hard Rock Hotel Riviera Maya was booked for on KAYAK in the last 2 weeks was £353, while the most expensive was £353.
  • How long should you stay at Hard Rock Hotel Riviera Maya? KAYAK users usually book their rooms here for 9 days.

FAQs when booking at Hard Rock Hotel Riviera Maya

  • Which activities await my children at the Hard Rock Hotel Riviera Maya Kids’ Club?

    Joy for the kids and time off for the parents is guaranteed by the many activities offered by the Rock On With The Rockstars Kids’ Club, including Kids Yoga, face painting, and arts & crafts. In addition to all that, the club organizes mini-Olympics, piñata parties, and treasure hunts for children of all ages for great entertainment. Open daily from 10:00 am to 10:45 pm, children can also take dance classes, sing karaoke, or prove their musical talent with Guitar Hero.

  • What is part of the nightlife experience at the Hard Rock Hotel Riviera Maya?

    Club Heaven is truly a heaven for everyone who’s come to party at this resort with its spacey and modern-looking interior. The club is open Thursdays to Saturdays from 11:00 pm to 2:00 am and entertains party guests with upbeat music provided by different DJs. Premium cocktails do the rest to ensure the party can go on.

  • Does the Hard Rock Hotel Riviera Maya offer specially-themed activities?

    Activities like Jam Band allows you to be a rock star for a few hours with no previous musical knowledge needed. With a special coach, you and your band members will be prepped for the big moment on stage. DJ enthusiasts can try their hand at Mix where you learn how to make a nightclub vibrate with the latest beats. Rocktube dedicates a whole music video to you, which you can take home as a lifelong souvenir.

  • How long will it take to get to the Hard Rock Hotel Riviera Maya from the airport?

    Only 20m by car from the hotel lies Playa del Carmen Airport, which can be reached via the road Mexico 307 that winds along the seashore and promises great views from the car. If you land at Cancun International Airport, be prepared to drive for about 1h to the Hard Rock Hotel Riviera Maya, but you can also take the Mexico 307 along the shore.

  • Can I experience a special spa treatment during my stay at the Hard Rock Hotel Riviera Maya?

    The spa’s signature motion and rhythm massages fuse traditional massage techniques with the vibrations of music beats and create a synchronized movement along to the music. Available in combination with various treatments like Swedish massage, facials, or body wraps, this signature musical experience is unique to the Hard Rock Hotel.

  • Can I book packages at the Hard Rock Hotel Riviera Maya?

    Honeymooners can enjoy a romantic time at the resort with in-room breakfast, a mini cake, welcome bubbly, a romantic dinner, and much more as part of the various honeymoon packages available. Spa treatments and room upgrades come with some packages, as does transport from and to the airport. To gain even more out of your all-inclusive stay, the Limitless All-Inclusive package ensures you will not need your wallet once during your holiday, even when choosing specialty wines or add-ons.

  • Is an early check-in allowed at the Hard Rock Hotel Riviera Maya?

    You can start your vacation experience immediately upon arrival, even if you come earlier than planned. If you room is ready (subject to availability), you can move in straight away; if not, your luggage will be stored for free and you’ll receive your all-inclusive wristband to be able to access the hotel grounds and activities.

  • Where is Hard Rock Hotel Riviera Maya located?

    Hard Rock Hotel Riviera Maya is located at Km 72, Carretera Cancun-Chetumal, 1.1 miles from the centre of Puerto Aventuras. Oasis Beach is the closest landmark to Hard Rock Hotel Riviera Maya.

  • When is check-in time and check-out time at Hard Rock Hotel Riviera Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Riviera Maya.

  • Does Hard Rock Hotel Riviera Maya offer free Wi-Fi?

    Yes, Hard Rock Hotel Riviera Maya offers free Wi-Fi.

  • Does Hard Rock Hotel Riviera Maya offer free parking?

    Yes, Hard Rock Hotel Riviera Maya offers free parking.

  • How far is Hard Rock Hotel Riviera Maya from the airport?

    Hard Rock Hotel Riviera Maya is 18.3 miles from Cozumel Intl. Hard Rock Hotel Riviera Maya is 37.1 miles from Tulum Intl.

  • Does Hard Rock Hotel Riviera Maya have a pool?

    Yes, Hard Rock Hotel Riviera Maya has a pool on-site.

  • How does KAYAK find such great Hard Rock Hotel Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Riviera Maya in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Riviera Maya.

Nearby hotels and places to stay

5-star hotel
5% cheaperHeaven at Hard Rock Hotel Riviera Maya - Adults Only7.9 Good (216 reviews)0.26 miPrivate beach, no minors, snorkelling£273+
4-star hotel
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4-star hotel
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4-star hotel
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5-star hotel
5% cheaperHeaven at Hard Rock Hotel Riviera Maya - Adults Only7.9 Good (216 reviews)0.26 miPrivate beach, no minors, snorkelling£273+
4-star hotel
Penthouse Xcaret Puerto Aventuras
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Holiday rental
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Modern studio with AC and WiFi in fabulous Puerto Aventuras, Mexico. Pool. TV
8 Excellent (1 review)0.46 miWi-Fi, air-conditioned, linens£46+
5-star hotel
5% cheaperHeaven at Hard Rock Hotel Riviera Maya - Adults Only7.9 Good (216 reviews)0.26 miPrivate beach, no minors, snorkelling£273+
4-star hotel
59% cheaperCatalonia Yucatan Beach7.9 Good (121 reviews)0.45 miPrivate beach, snorkelling, Outdoor pool£119+
4-star hotel
Penthouse Xcaret Puerto Aventuras
5.3 Okay (3 reviews)0.31 mi£367+
Holiday rental
46% cheaper
Bellmare Front Water Laguna Ground Floor
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Good to know

Distance to city centre

Nearest airport

Distance to airport

1.1 mi
Cozumel Intl
18.3 mi