Heaven at Hard Rock Hotel Riviera Maya - Adults Only

4 stars
Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Quintana Roo, Mexico
Puerto Aventuras, Mexico
8.2
Very good
based on 242 reviews
242 reviews
Fri 9/1
-
Sat 10/1
1 room, 2 guests
Deals from
£254
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
£254
Superior room
£260
King room
£266
38 more Heaven at Hard Rock Hotel Riviera Maya - Adults Only deals
38 more Heaven at Hard Rock Hotel Riviera Maya - Adults Only deals
Photos of Heaven at Hard Rock Hotel Riviera Maya - Adults Only
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive features an all-inclusive meal plan, a private beach and a bicycle rental. Popular facilities, such as a Jacuzzi, an indoor pool and free Wi-Fi, ensure an enjoyable stay in Puerto Aventuras.

The resort boasts deluxe amenities and services, such as outdoor tennis courts and Rock Spa. Guests can try out the recreational activities available, such as a sauna, billiards and a playground. A well-equipped fitness centre is also provided.

Rooms at Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive feature a spa bath and a coffee maker. All have slippers, a mini bar and a private bathroom with bathrobes.

During their stay at the resort, guests can enjoy a meal at Ciao, which offers a menu including Italian and international specialties. Guests can choose from a range of beverages at Dive or Heaven Bar.

Cozumel International Airport is a 60-minute drive from Hard Rock Hotel Riviera Maya- Heaven Section Adults Only All Inclusive. Xcaret Eco Theme Park, 5th Avenue and Xcaret Archaeological Site are close by.

8.2
Very good rating
Based on 242 verified guest reviews

Latest deals for Heaven at Hard Rock Hotel Riviera Maya - Adults Only

Fri 9/1
Sat 10/1
Superior room
bed type unknown
£260
nightly with fees
bed type unknown
£297
nightly with fees
bed type unknown
£321
nightly with fees
King room
bed type unknown
£266
nightly with fees
1 king bed
£303
nightly with fees
bed type unknown
£329
nightly with fees
Luxury Room
bed type unknown
£335
nightly with fees
bed type unknown
£361
nightly with fees
bed type unknown
£365
nightly with fees
Deluxe room
1 king bed
£254
nightly with fees
bed type unknown
£290
nightly with fees
bed type unknown
£294
nightly with fees
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
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Amenities at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

  • Private beach
  • Adults only
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Bicycle hire
  • Game room
  • Golf
  • Scuba diving
  • Snorkelling
  • Bingo
  • Evening entertainment
  • Beauty salon
  • Bowling
  • Water park
  • Pool table
  • Night club
  • Basketball court

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Accessibility and suitability

  • Entire unit located on ground floor
  • Non-feather pillow
  • Designated smoking area
  • Private entrance
  • Non-smoking rooms available
  • Disabled access
  • Adults only
  • Lift
  • Accessible by lift
  • Upper floors accessible by lift

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush

General

  • Garden view
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone

Pool and spa

  • Infinity pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna

Dining

  • Fruits
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Dining table

Outdoor

  • Outdoor dining area
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board

Kitchen

  • Kitchenette
  • Dishwasher
  • Coffee machine
  • Dining area

Media and entertainment

  • Flat-screen TV
  • Gaming console
  • Cable or satellite TV
  • TV

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis
  • Gym

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Family friendly

  • Babysitting or child care
  • Cribs available
  • Playground

Reviews of Heaven at Hard Rock Hotel Riviera Maya - Adults Only

8.2
Very good
242 verified ratings
Wonderful
145
Very good
43
Good
24
Okay
9
Fair
3
Mediocre
8
Poor
10

Summary of reviews

Guests say
Guests appreciated the spacious and well-maintained property with various pools and restaurants. However, many expressed dissatisfaction with the cleanliness of the rooms, the quality of food, and the level of service, noting that it fell short of expectations compared to previous visits. Some guests also faced issues with room maintenance and amenities, leading to mixed feelings about their stay.
AI-generated from customer reviews
Atmosphere9 out of 10
Room Size8.5 out of 10
Cleanliness2.5 out of 10
Service2 out of 10
Amenities2 out of 10
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Location

Km. 72 Carretera Cancun-Tulum, 77710 Puerto Aventuras, Quintana Roo

What's nearby

  • Dolphinaris Park Riviera Maya0.6 mi
  • Oasis Beach1 mi
  • Puerto Aventuras Golf Club1.1 mi
  • Dolphin Discovery1.1 mi
  • Puerto Aventuras Marina1.2 mi
  • CEDAM Museum1.2 mi
  • Omni Beach1.2 mi
  • Kantun Chi2.9 mi
  • Cenote Azul2.9 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
License number: 008-007-000402/2025

Essential information about Heaven at Hard Rock Hotel Riviera Maya - Adults Only

Low season

High season

Average price (weeknight)

Average price (weekend night)

December
May
£603
£333
Cheapest month to stay with an average 13% drop in price.
Most expensive month to stay with an average 34% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

  • If you’re after a cheap room at Heaven at Hard Rock Hotel Riviera Maya - Adults Only, then you should consider staying during the low season. The cheapest deals can generally be found in December and July.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Heaven at Hard Rock Hotel Riviera Maya - Adults Only, plan to stay on a Friday or Tuesday. The most expensive day is usually Wednesday.
  • The cheapest price a room at Heaven at Hard Rock Hotel Riviera Maya - Adults Only was booked for on KAYAK in the last 2 weeks was £382, while the most expensive was £382.
  • How long should you stay at Heaven at Hard Rock Hotel Riviera Maya - Adults Only? KAYAK users usually book their rooms here for 5 days.

FAQs when booking at Heaven at Hard Rock Hotel Riviera Maya - Adults Only

  • Where is Heaven at Hard Rock Hotel Riviera Maya - Adults Only located?

    Heaven at Hard Rock Hotel Riviera Maya - Adults Only is located at Km. 72 Carretera Cancun-Tulum, 1.3 miles from the centre of Puerto Aventuras. Dolphinaris Park Riviera Maya is the closest landmark to Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

  • When is check-in time and check-out time at Heaven at Hard Rock Hotel Riviera Maya - Adults Only?

    Check-in time is 15:00 and check-out time is 12:00 at Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only offer free Wi-Fi?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only offers free Wi-Fi.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only offer free parking?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only offers free parking.

  • How far is Heaven at Hard Rock Hotel Riviera Maya - Adults Only from the airport?

    Heaven at Hard Rock Hotel Riviera Maya - Adults Only is 18.1 miles from Cozumel. Heaven at Hard Rock Hotel Riviera Maya - Adults Only is 37.4 miles from Tulum Intl.

  • Does Heaven at Hard Rock Hotel Riviera Maya - Adults Only have a pool?

    Yes, Heaven at Hard Rock Hotel Riviera Maya - Adults Only has a pool on-site.

  • How does KAYAK find such great Heaven at Hard Rock Hotel Riviera Maya - Adults Only hotel deals?

    KAYAK scours the web for all room deals available at Heaven at Hard Rock Hotel Riviera Maya - Adults Only in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Heaven at Hard Rock Hotel Riviera Maya - Adults Only and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Heaven at Hard Rock Hotel Riviera Maya - Adults Only.

Nearby hotels and places to stay

Closest

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5-star hotel
5% cheaperHard Rock Hotel Riviera Maya8 Excellent (393 reviews)0.26 miPrivate beach, snorkelling, Outdoor pool£313+
3-star hotel
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4-star hotel
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2BR Apt with Lagoon View in Puerto Aventuras
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Cheapest

See cheapest stays in Puerto Aventuras
3-star hotel
58% cheaperCoral Maya Stay Suites8.2 Excellent (259 reviews)0.45 miRestaurant£138+
4-star hotel
49% cheaperCatalonia Yucatan Beach7.4 Good (99 reviews)0.7 miPrivate beach, snorkelling, Outdoor pool£169+
5-star hotel
5% cheaperHard Rock Hotel Riviera Maya8 Excellent (393 reviews)0.26 miPrivate beach, snorkelling, Outdoor pool£313+
Rental
80% cheaper
Amazing Puerto Aventuras Modern Studio #201
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Most recommended

See most recommended stays in Puerto Aventuras
3-star hotel
58% cheaperCoral Maya Stay Suites8.2 Excellent (259 reviews)0.45 miRestaurant£138+
5-star hotel
5% cheaperHard Rock Hotel Riviera Maya8 Excellent (393 reviews)0.26 miPrivate beach, snorkelling, Outdoor pool£313+
4-star hotel
49% cheaperCatalonia Yucatan Beach7.4 Good (99 reviews)0.7 miPrivate beach, snorkelling, Outdoor pool£169+
Rental
46% cheaper
Bellmare Front Water Laguna Ground Floor
10 Excellent (2 reviews)0.49 miBalcony, air-conditioned, Coffee machine£178+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.9
1.3 mi
Cozumel
18.1 mi

Everything you need to know for your stay in Puerto Aventuras

Complete your trip to Puerto Aventuras

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