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Now Sapphire Riviera Cancun Resort And Spa

SM 11, MZ 9, Lote 10, 77580 Puerto Morelos, QR, Mexico
+52 998 872 8383


Overall guest ratings

8.8/10 Excellent
Based on 727 reviews

Review highlights

  • 9.5
  • 8.9
  • 8.8
  • 4.3

Good to know

  • Friendly atmosphere
  • Nice building
  • Clean hotel facilities
  • Friendly service


    show all


    Location. Resort Riviera Cancun is tucked amid a white-sand beach and a mangrove jungle in Puerto Morelos, 20 miles (32 kilometers) from Cancun, Mexico. Cozumel is located 13 miles (21 kilometers) from this property.

    Hotel Features. From the Caribbean Market Place to the Tequila Grill, guests can experience a variety of international and innovative regional seafood dishes. L'Hermitage offers elegant ambience and French cuisine, while Sumire specializes in traditional Japanese fare. Built in 2001, this waterfront property offers a full-service business center, flexible conference space (surcharge), and high-speed Internet access cater to corporate needs. This Mayan-inspired resort offers 2 pools surrounded by thatched palapas and poolside bars. The main freeform pool area is distinguished by a round wedding chapel that spans the pool's width. Nearby, a "quiet pool" provides tranquil sunning opportunities. A children's pool is on site and is adjacent to a free children's club activity center. Set within a secluded corner of the resort, Now Spa By Pevonia focuses on massage, body and facial treatments, and hair/nail care, and a Turkish bath is offered (all for a surcharge). Wireless Internet access is free in public areas. Parking is available for free. A roundtrip airport shuttle is available for a fee.

    Guestrooms. The Resort Riviera Cancun features 496 guest suites that are housed in 14 3-story bungalows with private, furnished balconies or patios with garden, pool, or ocean views. Each suite offers a separate sitting area with sofa or easy chairs. A 32-inch LCD TV with cable programming, free WiFi access, and climate control offer comfort and convenience. Marble bathrooms include tub/shower combinations, bidets, free toiletries, and scales.

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    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Childrens programmes
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Child pool
    • Coffee shop
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 767 reviews
    • 9.5 "Excellent pool."
      7.5 "Clean pool, said 75%."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.8 "98% said the recreation staff was great."
      9.4 "94% found the restaurant service to be one of the best."
      10.0 "Lovely bar service, according to 100%."
      10.0 "Lovely pool/beach service, according to 100%."
      7.0 "Housekeeping was great, according to 70%."
    • 8.8 "Location is great."
      9.5 "95% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
      9.0 "90% liked the proximity to sightseeing."
    • 7.8 "Tasty food."
      7.7 "77% loved the menu selection."
    • 6.7 "Rooms are ok."
      6.5 "Beds were acceptable for 65%."
      5.2 "For only 52%, the bathroom was ok."
      5.0 "Only 50% thought the air conditioning was adequate."
      5.0 "50% thought the minibar was ok."
      5.6 "Only 56% thought the furniture was functional."
    • 4.3 "Internet is poor."
    • 2.0 "Awful breakfast."
    View all review categories

    Overall rating

    8.6 Excellent
    Based on 483 reviews
    • 9.5 "Excellent pool."
    • 8.9 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 8.6 "Location is great."
    • 8.0 "Generally very clean."
      9.1 "91% thought it was clean."
    • 7.1 "Tasty food."
    • 6.6 "Rooms are ok."
      6.9 "Only 69% said rooms were clean enough."
      6.1 "Beds were acceptable for 61%."

    Overall rating

    8.9 Excellent
    Based on 283 reviews
    • 9.5 "Excellent pool."
    • 8.6 "Location is great."
    • 8.4 "Amenities are good."
      8.3 "83% thought the building was wonderful."
    • 8.2 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.0 "Food is delicious."
    • 6.5 "Bar is ok."
    • 6.0 "Rooms are ok."
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    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly atmosphere"
    "Nice building"
    "Clean hotel facilities"
    "Friendly service"
    data provided by TrustYou

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