Incredible hotel incredible staff. Will stay at the palace any time I’m in San Francisco.
4 stars
Palace Hotel, a Luxury Collection Hotel, San Francisco
2 New Montgomery Street, San Francisco, CA 94105, United States
San Francisco, CA
See location+1 415 512 1111Photos of Palace Hotel, a Luxury Collection Hotel, San Francisco
Overview
Palace Hotel a Luxury Collection Hotel San Francisco is set in San Francisco and is a short walk from Transbay Terminal. It provides a fitness centre, as well as a Jacuzzi, an indoor pool and a sauna.
A variety of premium services are available for guests of Palace Hotel a Luxury Collection Hotel San Francisco, like 24-hour room service, valet parking and an express check-in and check-out feature. It has babysitting services, a currency exchange and a reception that operates 24 hours a day. It also offers useful facilities for business meetings and events.
The elegant rooms at the hotel feature a mini bar and all the necessities for a comfortable stay. Each includes a private bathroom with bathrobes and a hair dryer.
In-house dining options include Garden Court, which is an ideal spot to enjoy a meal. Guests can sample the varied drinks menu at Pied Piper or GC Lounge. Guests are also able to try one of the various bars and restaurants in the vicinity.
After settling in to their room, guests can discover the area with use of Powell Street Station, which is a short stroll from the hotel. Transamerica Pyramid and Union Square Plaza are within walking a distance.
Latest deals for Palace Hotel, a Luxury Collection Hotel, San Francisco
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Valet parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Wi-Fi (surcharge)
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- ATM on-site
- Business centre
- Car hire
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Adapted bath
- Allergy-free room
- No smoking
- Upper floors accessible by lift
Dining
- Grocery deliveries
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Dining table
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Seating area
- Slippers
- Sofa
- Solarium
- Telephone
- Carpeted
- City view
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Valet parking
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
- Babysitting/child care services (surcharge)
Pool and spa
- Massage
- Hot tub
- Indoor pool
Laundry
- Ironing service
- Iron and ironing board
- Trouser press
Bedroom
- Feather pillow
- Sofa bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Cooking classes
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco
8.5
Very good
1714 verified ratings
Wonderful
964
Very good
256
Good
209
Okay
101
Fair
87
Mediocre
41
Poor
56
Summary of reviews
Guests say
Guests had mixed feelings about the hotel, particularly regarding service and room size. While many found the staff friendly and accommodating, there were significant complaints about the customer service and the readiness of rooms. Cleanliness was frequently praised, with well-maintained rooms and public areas. However, the food quality did not meet expectations for a luxury hotel, and some guests felt the rooms were outdated or smaller than anticipated.AI-generated from customer reviews
Sort by:Most recent
Score by provider
8.5 out of 10
900 reviews
8.6 out of 10
53 reviews
9.5 out of 10
6 reviews
10 out of 10
1 review
9.2 out of 10
11 reviews
All reviews
Pros (+) For being snack dab in the middle of downtown and over 100 years old, the room was very spacious, and the bed was comfortable
Cons (-) I ordered room service for dinner and had the breakfast buffet in Garden Court - both were decent but definitely below my expectations of what a luxury hotel can deliver in terms of quality & creativity on the menu.
Pros (+) Luxurious, great staff and great location.
Cons (-) I tend to like more modern hotels but this place was very classy.
Pros (+) We liked EVERYTHING!!!! Gorgeous hotel- beautifully decorated, the epitome of class and style. Staff was lovely. Room was clean and the beds and linens made for the most comfortable sleep. Pool was beautiful and food was delicious!!!
Cons (-) Nothing
Pros (+) This is a great hotel, a retreat from the noise and business of San Francisco. It is a beautiful gentle well appointed place to stay. The peace and calm that pervades every part of this hotel seeps into your heart. You relax as soon as you walk in the door. The beds are comfortable, beautiful pillows, well appointed rooms. Great food and served impeccably.
Pros (+) Loved the central location and the historical ambiance of the hotel.
Pros (+) Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff.
Cons (-) Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for t...
Read more
Pros (+) Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor
Cons (-) Nothing.
Pros (+) Really cool amenities,close to everything you need.Room service was nice and really cool views.
Cons (-) I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then d...
Read more
Pros (+) Decor, comfort and staff interactions.
Cons (-) I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
Location
2 New Montgomery Street, San Francisco, CA 94105
What's nearby
- Museum of Modern Art367 yd
- Union Square0.3 mi
- Moscone Center0.4 mi
- Transamerica Pyramid0.5 mi
- Downtown San Francisco0.5 mi
- Embarcadero0.6 mi
- Ferry Building0.6 mi
- San Francisco-Oakland Bay Bridge0.8 mi
- Oracle Park1 mi
- Civic Center Plaza1.1 mi
- San Francisco City Hall1.2 mi
- Lombard Street1.3 mi
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Palace Hotel, a Luxury Collection Hotel, San Francisco
Low season | November |
|---|---|
High season | March |
Average price (weeknight) | £298 |
Average price (weekend night) | £252 |
When to book a room at Palace Hotel, a Luxury Collection Hotel, San Francisco
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Palace Hotel, a Luxury Collection Hotel, San Francisco
FAQs when booking at Palace Hotel, a Luxury Collection Hotel, San Francisco
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in San FranciscoGood to know
Value for money | 8.1 |
|---|---|
Distance to city centre | 0.6 mi |
Nearest airport | Oakland |
Distance to airport | 11.3 mi |