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I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage). Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Still holding money on my credit card.
Excellent venue. Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas. The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Everything was Fantastic
Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again! The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great Not much to dislike.
We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences Nothing to dislike
Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly. Food is so-so and overpriced (no big surprise).
Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing. Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
It was on the beach, close to restraunts, walking to almost everything Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return. A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU LOBBY MUSIC VERY LOUD I USED EAR PLUGS
I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments. The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Our family loved the close proximity to the beach. Taxis were too expensive. There's not enough public transportation.
Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
Beautiful hotel and amazing location with some great amenity options. The staff was very poorly trained and had terrible customer service skills. In our stay we got completely ignored by a consierge, had to wait to check in an hour after the check in time, a stuffed animal taken from our room by house keeping never to be returned. To top it off the walls are painfully thin, and a group of 6 teenagers got checked in next to us. Loved the location but will stay elsewhere at my next visit.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
The taxes were supposed to be encluded- they were not!!
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Great hotel. People very helpful to make it the best stay ever Luv everything
Nice view to the bay, pretty roof swimming pool and good gym No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Very comfortable bed and size of the room. Some hallway noise.
The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect. It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day. No view from our room, but that wasn't a big deal.
Great place to stay at since it if very close to the cruise port. Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Perfectly located for visitors looking to explorer Old San Juan on foot. the entire staff was exceptionally helpful with points of interest and restaurants in the area. Will definitely stay there upon our next visit Wish they had a café or store that was open extended hours.
I like the location. The staff was excellent. I like that they have a concierge to help set up excursions. I like the spacious room and modern decor. The best st is the coffee shop in the lobby and the burger place next door is yummy. I had an inner room so did have much of a view but that's ok. I didn't spend kuch time int the room. I would have liked if they had a small store to buy sodas candy and chips.
Expensive and noisy. Nice location
The hotel was very convenient. It is walking distance from the cruise port and the rest of Old San Juan. Staff very friendly.
The location was great for walking they old San Juan and to get on cruise ship. A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis. After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.
Nice amenities. Very clean and accesible. Comfortable. Nice breakfast. The bathroom smelled too much to clorox. Expensive parking.
Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs. No parking
GREAT value in an AWESOME location with great views! Nothing
Big room Bathroom, small and disgusting, very dirty
Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable. Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Everybody was so nice to us! Needs room service ASAP
The distance to the beach, the location in terms of dining/night life Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Cleanliness and lots to do within walking distance All the homeless people laying around in the area
Overall service. It was ok. No identifiable faults.
Excellent staff and breakfast Nothing
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful. The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Hotel is clean and friendly staff Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Staff was wonderful
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Housekeeping is mediocre, they take too much time to get the whole floor clean.
The space of the room, the comforting bed and especially the pillows, very very soft, love them. I think if you are staying in the hotel, the parking rates should be subsidiary.
A good quality hotel conveniently located for the Pan American Cruise Pier which it over-looks on one side. they were over-booked in the superior room category which we had booked so upgraded us to a suite which was first class. I wouldn't recommend the location for a long-term leisure break as you cannot easily walk to anywhere of interest, but it was great for what we wanted (pre-cruise stay)
What's not there to like? There's nothing there not to like!
The staff was friendly This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.
Liked the pool and beach. Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).
Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!
Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time. It's not inexpensive, but still a good value.
location to beach and pool Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.
The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.
The staff, the view Sliding door to balcony was hard to open and close.
Nothing I paid a butt-ton of money to stay at this hotel. The girl at the front desk didn't even say hello to me when I was checking in. That says it all right there. Then she hit me with a massive resort fee, which definitely was not worth it. Then I said to her: "If you're going to hit me with an 18 percent resort fee, you might want to ease the blow with a simple greeting." Probably won't be headed back to Puerto Rico anytime soon. I'll just stay in NY where people treat you like shit, but at least you're still in NY.
It was in the right between the old and the new city.
Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno. Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service. Prices are very high, especially breakfast!
Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful. Pool food was a bit oily.
beautiful pool area Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
The hotel itself was very nice and fun, very nice overall design and loved the hot tubs. The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
the facilities pool and beach beautiful some rude personnel in valet parking
Nothing. Staying there
This hotel is in a good location in San Juan, close to the airport, Old San Juan, and La Placita Sancturseas. Pretty beach area and overall appears to have nice banquet and resort amenities. From the website the location on the ocean looks appealing. Unaware of the additional resort charge I encountered when checking in. All additional services extremely expensive and gougingly high for mediocre service. Got sick from the food twice, facilities were dirty, loud and ill kept. Additional cost for ocean view balcony was not even close to that was described online. Perhaps it was just the timing and this hotels abundance of touristas that can't grasp good service from udderly piss poor hospitality and lodging. I've been to San Juan many times and travel frequently for work. Was absolutely accosted at the price, the additional resort charge and the complete disarray I found the resort to be in. Will most likely never stay at a Hilton chain again due to this experience. Not to rant on this as I'm pretty low maintenance, have worked many years in hospitality and it takes little to appease me. This experience was grotesque and I will certainly be more diligent in future bookings. Encouraged in discounts and refunds offered by companies such as Expedia for poor customer services such as this. No more Hiltons for me and most likely the last visit to San Juan given the costs.
I like the exclusive beachfront and pool area with the view and close proximity to old San Juan. The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
It's a historic building with an invaluable art collection. Their claim to have a pool is ludicrous.
I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home. Having to leave so soon. Should have booked a much longer stay!
The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan. There is a lot of traffic directly outside. Not good for early check in.
Good location, everything was clean, great staff. Parking not included.
free cookies and ping pong table. staff was very friendly Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants. Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Poool open24 hour a thumbs up! Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Customer service House keeping. They took too long to clean our floor.
La localizacion Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Live that the rooms were clean and modern. Staff was super friendly and helpful. It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Excellent staff and service Welcome cookies Resort fees but this would go for all hotels in the area. Parking options
Good location, lots of restaurants and shops within walking distance.
Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay. The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Just one block from beach Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
The extremely helpful staff at the front desk the breakfast was bad
Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Location good No parking No pool Internet service unreliable Outdated building
I often stay at Wind Chimes. It is affordable, clean, attractive, and nicely situated for walking or bus lines. I would love access to tables for computer work. It would be nice to have a table and chair in the room
I went away with my 15 year old daughter for a mother daughter weekend away we arrived on Thursday and left on Monday Overall stay was great staff were awesome and went above and beyond to make our stay comfortable and enjoyable Rooms were clean and comfortable pool was small but just what we were looking for not to many people to compete with for chairs Loved all the different areas around the hotel for sitting and relaxing beach was less then a block away and not to crowded Staff were great friendly and helpful Sister hotel a block away had great breakfast Area was close enough to shopping and restaurants but far enough away for peace and quiet Beach less then block away
Exterior, location, lobby, style. No chair or sofa nor desk in the room. No closet for clothes.
disappointed with standard of 'superior' rooms
Quiet setting , close proximity to restaurants and Old San Juan.
The pool was small, but great. Water was warm and it was well tended to.
Close to the ocean, quiet,relaxing,
The staff at the hotel Niche restuarant were very friendly and the food superb. We also like the unique areas- such as the wind chimes chill out area, and the jacuzzi where you could just relax. There were a few items in the rooms that did not work properly when we arrived. It would be good for all items (hairdrier, safes) to be checked that they are in working order before new arrivals to the room.
The location, price, and staff were amazing . Room was a little dated but still cozy a great stay.
I loved the place, the staff, the location, the cozy boutique hotel. The rooms were old Spanish style, with a nice pool, and terrace. Bar, and near by beach, and restaurants. The worst part, and only thing I will not consider it again, is the parking issue. Parking in the establishment or around the building is 99% impossible. I had to walk 3 blocks and paid $25 to park. For that I might as well pay for a more expensive hotel with available parking.
Just walking thru the front gate up the front stairs and into the lobby the place had a wonderful old feel to it, from the carvings on the stair railings to the tiles on the floors as well as the architecture of the buIldings. The desk staff was amazing. We had only rented the room on Kayak two hours before we showed up. Check in was at 2pm, but coming back from a cruise we had nothing to do so showed up at 10am just to see if we could store our luggage until 2pm check in. They were kind enough to say yes. Our room had a double bed and was small but clean. They still use real keys on a key chain which I found very charming. There is a small swimming pool with a water fall running into the pool. The lighting and the plants in the back area and around the bar area are just lovely. There are no elevators and no bus boys which did not bother us but if you have an upper room you might want to take that into consideration if you like to pack heavy. The beach is one block away so easy walking. They do not have a restaurant on site but you can order from a limited menu and it is delivered to you from their "sister" hotel. Restaurants and pharmacies are within easy walking distance. The area is safe and you don't feel afraid to go out after dark. If you are looking for someone to wait on you and a maid on hand. ..this is not for you. But if you want a charming romantic villa style place to stay. ..I highly recommend this. Our room was next to the street and we got a lot of street noIse. Other than that. ..I didn't have any thing I didn't like.
The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for? The fact that I had to leave!
Its an amazing boutique hotel Better than expected!!
Convience of having parking on site, location was excellent and facilities on site helped save time. In the laundry room, there were only two working dryers, and six were out of service.
Convienience to everything around you such as night clubs, restaurants, and the beach The room air conditioner was not working properly and it caused condensation in the room all our clothes, sheets were damp.
We liked the location of the hotel. Lots of restaurants in walking distance. This is an old hotel. It is undergoing some renovation though. We had no hot water in our shower and complained several times. It never was resolved.
Accomodations were good! Staff friendly! Bad 70's decorating! Needs to be gutted!
Good location with a private beach. Minimum breakfast.
Excellent location, many restaurants in the neighborhood. Bar was fun, free drinks a bonus. Room had a full kitchen which made meals easy and the staff was very friendly and helpful. Unfortunately, they do not have a restaurant that serves dinner. It would have been nice on arrival and it was rather late and we were tired. But the little store in the lobby had soup!
Location and beach access Pay for wifi
The staff is what made this stay bearable. They were courteous, polite, and helpful. Updating is a biggie. Putting granite on an old dresser does not constitute updating. Roaches should not be readily visible. Parking lot smells and is poorly ventilated.
the staff was very freindly,and helpful. no futher comment on the hotel yes,
Very dirty bathroom and room
Great location, large rooms and good facilities in the room An older property and it shows
Loved having a small kitchen in the room! Balcony overlooking ocean was nice. Can't beat location (short ride to old san juan, plenty in isla verde, 45 min to rainforest). What felt like the entire place was being renovated so the noise and construction areas were less than desirable.
Close to the airport, friendly staff. It was a good sign that many of the crew members from our flight also stayed there. Free breakfast left a little to be desired, but you get what you pay for.
I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach). On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Nice.we would recommend it to anyone for a short stay..
Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds. Nothing
It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa I dont report it why all is excelent
From staff to wake up call eveything was on point N/A
I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area. Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night. I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon. N/A
Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge. I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Really close to the beach and Condado !!!
Size of room
Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Everything was great. Limited parking.
Right in the airport. Very convenient and met our every need.
Great staff, clean room, hot tubs, fitness room, etc, very convenient Nothing to complain about
The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.
Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.
I liked how it was close to check in Small bathrooms. Little hard to find the entrance
Well lit hallways, felt safe. Convenient for late/early flights. Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.
There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.
Clean room Not well maintained hotel Too expensive for what they offer
Location Advertised two hot tubs but they only had one.
It was pretty much what was described. It is outdated and noting special - but it was CLEAN (didn't find a single foreign hair) and Randy (at the check in desk) gave excellent service in fluent English. We stayed there less than 8 hours, so it gave us what we needed. We will stay there again, if we have a late arrival at SJU. The room was quite small, and there is not much space to store clothes. No fridge in room. There can be a long walk from baggage claim, with stairs and ramps to negotiate.
Mold on the ceiling.
Very convenient. A little pricey.
Loved the location and the overall esthetic of the hotel. Charming appeal and friendly staff. The rooms were not cleaned well. There was an overall feeling that the cleaning crew did not clean the bathrooms and floor well. The mirrors were not cleaned and the glass not wiped down in bathroom nor was the toilet cleaned during routine am service.
Surrounding nature. Lack of elevator and steep stairs - hard and almost impossible to take it up if you have large luggage.Also dark room, and sheets not washed properly.
The hot tub is pretty sweet. Mosquitos, the price, the lack of accessible staff.
The rooms were comfortable and adequately appointed. Decor was eclectic and attractive. The staff was helpful and friendly. The only negative thing I would say is that it seemed to be in not a great neighborhood. There were bars on The windows of most buildings surrounding the hotel and several of the business is required buzzers at the front door to let their customers in as did the Acacia.
Unique architecture, well-designed layout affording privacy, laid back setting,.close to beach, in nice section of Condado, a comfy homey feeling Check in at sister hotel up the street
Clean, and looks new. Balcony is nice. Location is just one minute walk to public beach where many people gathers. Rate is not so high comparing to the others. A little far (10-15 minutes walk) from Condad central area (Mariott). I cannot find major restaurants near the hotel. No bath tub, just shower in the room. TV is small, old type.
Cancelled my reservation without comunicating it with me. I've been traveling for over 15 years and this was the fist time this has ever happened. Most irresponsible booking ever.
Peaceful elegance, helpful staff, good food, walk to beach, near Bebos, bus to Old San Juan, easy to get to and from airport, good view of ocean from rooms. Not a complaint, but something to consider: parking difficult to find on street.
Large outdoor jacuzzi very well maintained. Friendly staff. Free wi-fi. Close to beach with towels provided. Stained sheets. Breakfast only for those who have lots of time to spare (actually we usually did have). Needed to go to 'At Wind Chimes' to access reception