Hotels near San Juan Isla Grande airport

Hotels near San Juan Isla Grande airport

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Isla Grande (SIG) - San Juan, Puerto Rico
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Best hotels near San Juan Isla Grande airport

Cleanliness
9.3
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.0
Overall 9.0 Excellent
Based on 953 reviews
Cleanliness
9.3
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.0
Cleanliness
9.6
Comfort
8.8
Facilities
9.2
Location
9.3
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.6
Overall
9.6
Cleanliness
9.3
Comfort
9.5
Location
9.4
Services
9.3
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Facilities
9.4
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.4
Location
9.4
Overall
8.3
Services
9.2
Cleanliness
9.3
Comfort
9.3
Facilities
8.8
Location
9.3
Overall
8.8
Cleanliness
9.4
Comfort
9.6
Facilities
9.0
Location
9.6
Overall
9.3
Cleanliness
9.4
Comfort
9.6
Location
9.6
Services
9.0
Staff
9.3

Good 6.0
Pros: Charming
Cons: Over priced
Excellent 10.0
Pros: The staff was incredibly friendly and helpful. The hotel is beautiful and has a great location. The room was very clean and we slept very well. The hotel is definitely worth it's price. If we ever go back to Puerto Rico, we would stay here again.
Cons: The hotel does not have direct beach access; however, there is a beach next door. Although there are restaurants, it is not possible to dine outside which is important during Covid. We had a rental car and Valet was the only option to park the car.
Excellent 9.0
Pros: Great service. Beautiful rooms. Very elegant hotel..
Cons: Valet parking was very slow. Sometimes only one valet guy was attending multiple people.
Good 7.2
We just arrived late lat night so I will gladly amend my review depending how our stay goes the next few days, but first impressions are not great. I have been trying to arrange some extra with the concierge for weeks by emails and days by phone and keep not getting an email response and on the phone being told I will get a call back and then nothing. I did finally get a call last minute but it was hard to make my requests as my partner, whom I this was a surprise for, was with me. The facilities could use some TLC, basic things like panting door frames and cleaning. The surfaces in the room are sticky with coffee spots, hair in the bathroom, and a shower head with enough mineral build up to mine. The rooms are well decorated, and check-in staff very attentive.
Good 7.0
Pros: So easy to get to from the airport. Restaurants at the hotel were good. Very nice staff. Beautiful view.
Cons: Long wait time to check in, loud DJ concert outside of our room the first night (we had to move rooms temporarily), crowded pool, no usable beach, not really all that charming or luxurious considering the price.
Excellent 8.8
Loved this hotel, staff, and location. Drinks wre great, the bed was soft, and the staff is very friendly. Two things would improve immediately...1. food at OLA is not good. Please provide healthier and tastier options. We only ate there because it was convenient, but the fried fish was inedible and the menu was extremely basic (burgers, etc.). 2. Please clean the windows and doors. There were fingerprints on all the doors and windows at all times. Maybe hire someone just for this job?
Okay 4.4
Couldn’t swim in the ocean. Extremely touristy. Disappointing. Food not great.
Excellent 10.0
Pros: Clean and scent
Cons: Had 1 bad experience room service.
Excellent 10.0
Pros: Excellent service and very beautiful hotel
Excellent 10.0
Pros: Facilities like gym spa sauna and pool
Cons: You have to get out of the hotel and walk a little to get to the beach, which is shared with the concha resort.
Excellent 10.0
Pros: Superb! Close to everything. Staff super attentive!
Excellent 8.0
Pros: The view is nice, the staff is friendly, close to many restaurants.
Cons: The rooms are tiny but very expensive, not impressive at all. The hotel has many restaurants open to all so usually very crowded EVERYWHERE you go. The food is insanely overpriced, just not the best place I've been to for the amount of money they charge.
Excellent 10.0
Best hotel in town!
Excellent 10.0
Love this hotel! I would come back to PR just to stay here again. The service is kind and gracious and the location is beautiful. The amenities are clean and beautiful.
Excellent 10.0
Pros: Location, pools
Cons: High price for room w/semi view - still great room but many others had much better views
Excellent 10.0
Pros: Location was perfect
Cons: Housekeeping forgot to give us linen for sofa bed
Excellent 9.0
Pros: Friendly staff Cleanliness
Cons: No breakfast included in the room price
Okay 5.0
Pros: Location and rooms
Cons: Service non existent
Excellent 9.0
Pros: Excellent service. Great location and beautiful resort.
Cons: Pool area could become pretty unkempt at night. Should have staff cleaning throughout night.
Poor 1.0
Pros: Location
Cons: They kept calling me. housekeeping kept knocking on my door. On 2nd day they kept asking when I was checking out because they were not aware that I was staying an additional day. They also lost my car keys. Operations Manager never followed up with me.
Excellent 10.0
Pros: The hotel is very nice and extremely clean. The staff are very pleasant and Accommodating.
Cons: The food service in the restaurant are very slow. Food is pretty good, but lacks Puerto Rican food choices. You should definitely add Puerto Rican food items.
Okay 5.0
Pros: The pool and the food service
Cons: There was a bug found in my room. When brought to the attention of staff, they changed my room but it left me feeling uncomfortable and my anxiety was high due to fear of bed bugs.
Excellent 9.6
Great property. I enjoyed the stay just wish all rooms had a balcony
Poor 1.0
Pros: This hotel did not meet my expectations I didn¿t enjoy the stay.
Cons: This hotel has a dangerous beach entry area with limited lifeguard on staff and not roped off. We saw 3 people almost drown and saw a man actually drown and lost his life. Very traumatic to see.
Excellent 10.0
Clean, spacious, well-kept property. Nice rooms with comfortable arrangements.
Poor 1.0
Pros: Was clean
Cons: Was tiny. Picked the best room and felt like i was in jail
Okay 5.0
Pros: Pool, location
Cons: Room not available at checkin time, did not receive a final bill to verify charges
Okay 5.2
The property is beautiful but the value paid vs the value received was poor. We had to change rooms, they wanted to charge an upgrade, later the new room had manny issues, tv not working, problems with cleanliness and issues all around the property. Hopefully they fix them as we would love to return!
Okay 5.0
Pros: The hotel location, services, and staff was phenomenal. Really enjoyed the stay and the room. The balcony and view was priceless.
Cons: The hidden fees, charges, and credit card holds. When I booked, parking was available- when I arrived, there was a $30 per night mandatory valet fee. There was also a $200 per night hold on cc. Then there was hotel tarriffs, taxes, and fees of hundreds
Poor 1.0
Pros: Absolutely nothing, pool was empty, staff was horrible , they never cleaned the room, and I paid a pretty penny for a junior suit.. It wasn’t worth one dime
Cons: Everything. Place was dirty, location horrible, staff arguing with guest, keys didn’t work so we frequently had to keep going to the desk, housekeeping refused to do daily cleaning, we had to beg for linen, should I keep going?
Excellent 10.0
Cons: Housekeeping
Excellent 10.0
Pros: The room the location, the whole vibe was awesome
Cons: Had a great time... Beautiful facility & very friendly staff
Excellent 10.0
The hotel is quite good, without a doubt the best in San Juan. The gym and the swimming pool are very nice and spacious areas. The breakfast buffet is very good! The restaurants are quite expensive, but the good thing is that in the Condado area there is a variety of restaurants that can be reached by walking only a few minutes. Everything was immaculate and very well take care throughout the hotel. It is a super-nice place. As soon as we have the opportunity we will return, it is worth a visit to enjoy every corner. Congratulations for the great job.
Excellent 10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Excellent 10.0
I couldn't image staying anywhere else while in San Juan. The staff is AMAZING! Great food, wonderful spa, outstanding accommodations. I could go on and on. Looking forward to my next visit! When we arrived we were greeted with Champagne and our bags were quickly taken to our room. The staff will tell you that they are here for you. Normally, I would think that this is just what they have to say. No, this couldn't be further from the truth. They mean every word of it! One of the guys at valet overheard us contemplating cancelling the reservation. They quickly offered a cab and even an umbrella. The rain stopped 5 mins later but it was the level of concern that touched us. It was almost like their dinner was ruined. I truly believe that they are trained to go out of their way to please guests. It unlike any other hotel I've visited. I have referred this hotel to many of our friends and they have all enjoyed their stay. It is a short distance from everything, and if it's not, they will arrange for you to get there. VERY Satisfied! Thank you so much.
Excellent 10.0
Pros: Pool area
Cons: I couldn't stay more days
Good 7.0
Pros: The Location
Cons: The front desk staff. Rafeale was extremely rude and unprofessional. He treated me and my friend as if we didn't matter. I was extremely disappointed and it ruined my vacation experience.
Okay 5.0
Pros: Great pools & property was beautiful
Cons: Had a bad experience at Ola, the room service food was below average and when our toilet overflowed it took three calls to get it fixed
Excellent 10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent 10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent 10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Okay 4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent 10.0
Cons: Still holding money on my credit card.
Excellent 10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent 10.0
Pros: Everything was Fantastic
Excellent 10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Good 7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Good 6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Okay 5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Okay 4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Good 7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Condado Vanderbilt Hotel - San Juan
Rated no. 1
9.0
Excellent 9.0
Based on 953 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Overall 8.9 Excellent
Based on 809 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.4
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
8.5
Overall
9.0
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
9.0
Staff
9.1
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
9.0
Location
9.2
Services
9.1
Staff
9.1

Good 7.0
Pros: The general manager Liz was amazing.We had a few issues upon check-in but she made it right. Their goal is 100% satisfaction.
Cons: Location for our vacation.
Good 6.0
Pros: Nearly PR Convention Center. Very quiet, perfect for work
Cons: Limited offer at Dinne. Little staff. The room a bit run down
Excellent 10.0
Pros: Breakfast was amazing and they made sure everyone had enough.
Excellent 9.0
Pros: would be good to have some room service
Excellent 10.0
Pros: Clean and Organize
Cons: Breakfasts
Excellent 10.0
Pros: Very friendly and professional staff,very clean room.
Cons: N/A
Excellent 10.0
Pros: Met expectations
Cons: 16$ a day per car parking fee. & that I had to go down stairs to staff and tell them I needed more towels because dialing 0 through room phone, nobody was answering.
Good 7.0
Pros: The cleanliness, the attention of the staff, Breakfast was good I didn’t mind eating in the room. The room was very comfortable.
Cons: Maybe more organization when it comes to serving or providing the breakfast. Also the pool is only open from 9-5 i think it should at least open earlier so everyone gets to enjoy the pool area.
Excellent 10.0
Pros: Clean and peaceful
Cons: No
Good 6.0
Pros: Staff was fantastic
Cons: Our room smelled of mildew so bad. So bad that I got sick. I now have concerns of breathing in mold and the health of my unborn child. I'll be heading to the doctor upon my return home. Not very happy about that. The pool was also completed shades over.
Excellent 10.0
Pros: Excellent hotel and service
Good 6.0
Cons: we didn't check-in until at 5.10 PM. We had to wait in the lobby. Even though we were offered drinks, but would rather got in the room on time
Excellent 9.0
Pros: Quietness
Cons: No
Excellent 10.0
Pros: Very friendly staff, professional and courteous. They accommodated my husband and my baby in a room that would fit all of our needs, they even brought a little crib for our baby.
Cons: N/A
Excellent 9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent 8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent 9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Hyatt House San Juan - San Juan
Rated no. 2
8.9
Excellent 8.9
Based on 809 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Overall 8.8 Excellent
Based on 1,531 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.7
Comfort
7.5
Facilities
9.6
Food
1.5
Location
10.0
Cleanliness
8.9
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.3
Services
9.0
Staff
9.3
Cleanliness
8.7
Comfort
8.6
Location
8.9
Overall
10.0
Services
8.5
Cleanliness
9.0
Comfort
8.8
Facilities
9.3
Location
8.9
Overall
10.0
Cleanliness
8.9
Comfort
8.7
Location
9.1
Services
8.7
Staff
8.9

Excellent 10.0
Pros: Friendly staff, very helpful. Very Clean place.
Cons: Needs an update but place is very very clean.
Good 6.0
Pros: Pool and breakfast was good
Cons: room is pretty old with rusted lamps, high humidity (had to change room and then they kept dehumidifier), bed was also not very clean
Excellent 10.0
Pros: Hotel was nice and clean. Staff was friendly and helpful with answering questions.
Cons: No issues.
Mediocre 3.0
Pros: Clean. Great bathroom. Good bed. Fine tv.
Cons: They rented our room to someone else. While we were in it. Then housekeeping came in to clean it like a check out.
Okay 5.0
Pros: Great location, friendly staff
Cons: Carpet old, outdated, room had a musty smell, mildew in the shower
Excellent 8.0
Pros: The staff was very friendly and helpful
Cons: Breakfast could have been a little better the bacon wasn¿t done and the eggs was burnt
Excellent 9.6
Accommodating and friendly staff made the stay extraordinary.
Excellent 10.0
Pros: It¿s new, the staff is very friendly and they still serve breakfast.
Cons: You need transportation to the beaches or attractions.
Excellent 9.0
Pros: Amenities and breakfast.
Cons: Limited gym capacity/appointment process.
Mediocre 3.0
Pros: The waterpark at the pool my daughter loved it and the free breakfast
Cons: There¿s was no microwave in my bay view room. The view was trash there was a big tree blocking my view. When I asked if I could change it the hosts said it was unavailable I was  pissed. Receptionists  was very rude too. I won
Excellent 10.0
Pros: Everything . I¿m definitely coming back
Cons: More option on the menu. And a kids menu as well
Poor 1.0
Pros: Not much
Cons: Room was not cleaned daily, had to reuse towels, remote for tv didn¿t work, bathroom door didn¿t work.
Poor 1.0
Cons: They charge you for parking and plus the charge for some fees so the price when all they way up they should charge everything when you booked because people don¿t expect to be charge more there
Excellent 10.0
Pros: Spacious rooms and a beautiful pool area
Excellent 10.0
Pros: Cleanliness and location
Good 7.0
Pros: The location and the staff was very courteous.
Excellent 10.0
We are being here before and we like everything from this place
Excellent 9.0
Pros: Very good with hand sanitizer and Clorox wipes. Good PR coffee.
Cons: Room cleaned every 3 days. “Area” fee $16. Did not pay. Their idea of a resort fee.
Excellent 10.0
Pros: The bartender is amazing and the staff was very attentive. But the room was very clean when we got there and the whole experience fue vacanisima
Cons: Breakfast ends at 9, which makes it hard to sleep in at all hahah.
Excellent 9.0
Pros: The staff were absolutely excellent. I had a personal health emergency and they responded with care and compassion. We also like the location
Cons: Noise of the tractor trailer trucks coming and going from the marina nearby.
Good 6.0
Pros: Staff and location
Cons: Rooms can be better maintained.
Excellent 8.1
Good
Good 7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Excellent 9.6
Pros: This is a great hotel for a stop-over after a cruise. Right across the street you will find the Olive Garden and a steakhouse. The lobby has two computer terminals for you to print boarding-passes etc. Also there is a 24-hr commissary to purchase items that you may have left at home, or snacks/cookies/soft-drinks. The staff were also super friendly and helpful.
Good 6.0
Pros: Walking distance from Condado Beach
Good 7.0
Pros: The hotel was clean and very close to the port where we were leaving on a cruise. Check-in was easy and quick. The bed was comfortable and the room was updated and comfortable. The breakfast offered was delicious and had a good selection.
Cons: There was a large gathering in the lobby when we arrived, and then a loud party was in the ball room next door to our room. The music was horribly loud and staff did not attempt to help when I asked how late the music would play.
Okay 5.0
Pros: Food, entreteimemt, pool, bed, and bathroom size
Cons: Room service was not consistent. Hotel didn’t have any
Good 7.0
Pros: I liked its location the room is comfortable and the general good facility.
Cons: What I did not like was to order food 11:30 pm and the lady told me kitchen closed when check in inn indicated service is until 12pm. Cleaning the bathroom KY did not verify it was not 100% clean as it is supposed to improve both aspects.
Good 6.0
Pros: Good location, offers a bar with late hours and a decent pool for the family and was very clean, staff are helpful, quiet for the most part, good security
Cons: Air condition was terrible, cleaning of the room was spotty at times, and they do NOT allow uber drivers there even though taxi drivers are no where nearby, breakfast was average, no towels in the gym at times
Excellent 10.0
Pros: Very clean
Cons: Nothing
Hyatt Place San Juan - San Juan
Rated no. 3
8.8
Excellent 8.8
Based on 1,531 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.8
Facilities
9.3
Location
9.7
Overall
9.5
Overall 8.8 Excellent
Based on 170 reviews
Cleanliness
8.7
Comfort
8.8
Facilities
9.3
Location
9.7
Overall
9.5
Cleanliness
8.8
Comfort
8.5
Location
9.0
Services
8.7
Staff
9.2
Cleanliness
8.6
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.7
Comfort
8.8
Location
9.8
Overall
10.0
Services
8.4
Cleanliness
9.4
Comfort
9.2
Location
9.9
Services
8.9
Staff
9.2
Cleanliness
8.5
Comfort
9.0
Location
9.8
Services
8.5
Staff
9.2
Cleanliness
9.3
Comfort
9.5
Location
9.8
Services
9.0
Staff
9.8

Excellent 8.0
Pros: No breakfast due to COVID. The location could not have been better. The manager was welcoming and very helpful with good ideas of what to see and where to eat.
Cons: The architecture of the hotel is such that there was no window. This was alright with us because we only stayed one night. If we had stayed longer it would have been a problem.
Excellent 10.0
Pros: Simply, a very beautiful facility and grounds. The room was impeccably clean, spacious and attractive. We loved the top floor terrace - amazing with a jacuzzi, tubs, tables, chairs and chaise lounges for sunning. When you enter Villa Herencia you are greeted by a very friendly, accommodating staff. It's quiet but yet so close to all the action that Viejo San Juan offers. We cannot wait to stay here again, and highly recommend Villa Herencia to anyone considering staying in Viejo San Juan!
Cons: Loved everything!
Excellent 9.0
Pros: The bed was FANTASTIC, the AC was cold, and the rooftop was delightful. Very helpful staff.
Cons: Nothing really. Courtyard was a tad smelly.
Good 6.0
Pros: The hotel is an excellent location and historical building. The covered courtyard living room is amazing. Air conditioning in the room is nice and strong.
Cons: The property needs to be updated - bathroom plumbing is outdated and furniture is quite worn/old. The shower and water pressure should be better considering the price of the room. Could use a coffee maker in the room.
Excellent 9.0
Pros: Location is a plus. The hotel is very clean and quiet. Staff is very friendly.
Cons: The bed is not super comfy but other than that everything is great.
Mediocre 3.0
Pros: The rooms are charming and stay dark when it's light out. The AC worked well. The bed was comfortable. Location is nice - right near all the action in old San Juan.
Cons: There is a LEAKY CEILING In the room allocated to booking.com and the hallway smelled funky the entire time. The hotel rooms all face the entry way so if you're room is near the door and guests are out late or up early, you're going to hear them. The shower curtain wasn't long enough so the entire floor would get wet when you'd take a shower. Due to poor insulation in the room, towels never really dried. Staff was attentive but their hours made service difficult if you're out early for long day trips. The staff was aware of the leak and didn't do anything to try to rectify it except offer me a small discount. I asked for a different room when we arrived due to the leak being the first firsts to arrive that weekend and they told me to ask again another day - but it was apparent they knew the leak would persist the entire time. Franky, the hotel isn't cheap for how small it is. They should keep the facilities clean and fixed up.
Excellent 10.0
Love love the old San Juan, Spanish influenced architecture. Michael, our host, was helpful & kind. Which was tonic after long flight & fuzzy brain Room, cozy, clean, elegant. Location, perfect! And quiet, slept deep
Excellent 9.1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
Okay 4.0
Pros: Location.
Cons: Not clean. Male receptionist not very helpful.
Villa Herencia Hotel - San Juan
Rated no. 4
8.8
Excellent 8.8
Based on 170 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.1
Facilities
9.4
Food
8.5
Location
9.4
Overall 8.7 Excellent
Based on 1,049 reviews
Cleanliness
9.0
Comfort
9.1
Facilities
9.4
Food
8.5
Location
9.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
9.0
Staff
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
8.0
Cleanliness
9.6
Comfort
9.7
Facilities
9.8
Food
8.5
Location
9.7
Cleanliness
9.0
Comfort
9.0
Location
9.4
Overall
7.5
Services
8.9
Cleanliness
9.1
Comfort
9.1
Facilities
8.3
Location
9.3
Overall
8.8
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.5
Overall
9.5
Cleanliness
8.9
Comfort
9.1
Location
9.1
Services
8.5
Staff
8.8

Excellent 10.0
Pros: We have visited the location a few times and always have a great time, the service of everyone is just amazing
Cons: There need to be music on the adult pool, its too quite and being thats its a chic/hip hotel I think that a little chill music would not bother anyone
Good 7.0
Pros: The room was very confortable and clean. The views are beautiful. Vibrant scene in the hotel and surroundings.
Cons: Check in slow and late. Never answered phone when calling for any service. Usually I had tp go out of the room and go to the lobby.
Excellent 9.0
Pros: We didn’t have breakfast. But we did have breakfast at the loft restaurant in the hotel. And we enjoyed it.
Cons: We loved everything.
Excellent 10.0
Pros: Pool and staff were great.
Cons: getting kicked out of pool, several days while i was there people were out at the pool throughout the night to early morning and on my last night were kicked out saying that the pools close at a certain time. Staff was a bit rude about it.
Okay 4.0
Pros: the location
Cons: The property is overpriced. The room are not as clean as one would expect. One night I saw a rat running by the pool and ran. I stayed there for 4 days and on those 4 days my sheets were never changed. Just received fresh towels per my request. The window in our room was literally rusting off!
Excellent 9.0
Pros: The customer service
Excellent 8.0
Pros: Staff it¿s amazing lobby and facilities it¿s beautiful
Cons: But the room have cucaracha s and the refrigerator have a lot of mildew beds ¿¿ not comfortable
Excellent 10.0
Pros: Excellent location, beautiful ocean views, good customer service
Excellent 10.0
Pros: Location, cleanliness, staff was great
Cons: No
Excellent 9.6
Great hotel. I really recommended
Excellent 10.0
Highly recommend for beautiful views and being on the beach
Excellent 10.0
Pros: Location, cleanliness of the room, friendliness of the staff, ease of in and out valet! staff at the poolside bar and grill were the best!!!
Cons: Some of the Front desk staff could use some customer service classes or something because they were rude and inattentive. The ladies I had were great but hearing how some of the other ones treated guests¿ let¿s just say couldn¿t have been me.
Poor 1.0
Pros: Location is perfect. Close to airport, direct beach access, near restaurants and bars, close to old San Juan.
Cons: Rooms were dirty and smelled. Property has not been maintained over the years. Lack of maintenance means you feel like you're staying in a motel, not a resort. Service was poor, maybe from being understaffed during high occupancy.
Okay 5.0
Pros: I enjoyed the friendly and professional staff. They made the stay enjoyable.
Cons: My room location was not the best. My view was blocked by a building and when I requested a new room I was told no rooms were available however, another guest checked in after me requested an upgrade identical to my reservation and the request was honored
Excellent 10.0
Pros: The staff at the front desk were very helpful polite accommodating during our stay.
Cons: There were staff around the pool area that didn't seem to take care of all different kinds of FOLKS.They seem to accommodate and wait on a selected few.I was poolside before some people and they seem to get waited on before I was even asked. Not Right..
Mediocre 2.0
Pros: I did NOT like to disgusting pool bathrooms. They smelled bad and toilet paper all over the toilets.
Cons: There were cockroaches in our bathroom. The sheets were like sleeping on paper. The drinks by the pool are $14 each. Two elevators were broken so you had to wait in line to use the elevator. They played to different stereos with two different music going.
Excellent 10.0
Pros: The workers are amazing , the views are incredible!
Cons: Everything was actually wonderful
Okay 5.0
Pros: The beach and pool experience. Aesthetically pleasing
Cons: Yes. Flight was cancelled due to weather. I was told that I could have my first night refunded and then was told multiple other things. Money was never refunded
Excellent 10.0
Pros: Perfect location!!
Cons: Nothing at all!!
Excellent 10.0
Pros: Hosting
Excellent 10.0
Loved it
Good 6.0
Pros: The location was great. Right on the beach and close to many restaurants and stores. Visiting the beach you are accommodated with beach chairs and umbrellas and can enjoy drinks and food ordered and brought to your chair on the beach.
Cons: The pictures of the rooms were misleading. The quality definitely was not that of the pictures. The bathroom floor could have been cleaner as well as the carpet in the room. The bathroom shower did not have a full door closure which was odd as well.
Okay 4.0
Pros: The Environment was Wonderful
Cons: The rooms bed sheets had blood stains on them and wasn’t washed after previous stay
Okay 5.0
Pros: Friendly Staff And Central location
Cons: Rooms smells like marijuana and we choose the none smoking but from the ventilation side the strong smell was so strong that we needed to leave the room. We called the front desk several times but no one pick up
Good 6.0
Pros: Location and very pretty
Cons: They didn’t clean the rooms during the stay, they didn’t pick up the phones at front desk. That was in one room the other room was good cleaning service but from the air ventilation on the top of the bathroom was constantly m
Mediocre 2.0
Pros: Very nice however puerto rico is like a communist country right now. With this covid stufff. Hotel charges --- a night and a amenity fee and cant use gym,pools,beach absolutely awful. Didnt know till checked in at 10:30 at night.
Cons: Not told of amenity closures till 10:30 pm. Charged -- a night and parking fee an hotel fee cost 290 for nothing!!!
Mediocre 3.0
Pros: the best thing about this hotel was its proximity to the beach, second best were its swimming pools, third best were its grounds.
Cons: When I arrived at 1:30 AM, the room I was assigned had a bed that was slept in. When I went to the front desk to report this and to ask for the room to be made up or a new room assigned, I was insulted and talked down to by the night manager and the desk.
Excellent 9.7
excellent and have told family and friends about this hotel.
Excellent 10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
Poor 1.0
Pros: The amenities for the area.
Cons: $50 per night incidental fee hold. Had to make several trips to guest services to have key reprogrammed because their system was flawed wasting vacation time. Beach umbrellas taken down at 5 pm. 18% resort added at checkout with no mention.
Poor 1.0
Pros: location
Cons: Severely disappointed. The room didn't have a working phone. Also supposedly "upgraded" to a better room but it had 2 full sized beds vs. the king sized one I reserved. Basically, bait and switch to a room that is probably harder for them to fill.
Good 6.0
Pros: The view of the ocean from the room.
Cons: How I was treated by the people.
Good 6.0
Pros: Good location and great sea view from the room
Cons: There is a smell caused by newly finished redecoration. Breakfast excluded, considering the high price and fee, it's obviously overpriced.
Excellent 10.0
This resort is by far the best resort I visited. This was my first visit to PR. I went solo. There will be a next time with friends. Maybe a girlfriend getaway. The taxi from the airport to the hotel is $19. It was wonderful that I could communicate in English and not worry about my mediocre Spanish skills. The ride was about 15 minutes. I arrived before check in time and the friendly hotel staff took my bags and called me when the room was available. I didn't mind that I waited an hour because the lobby is beautiful it has a bar and the staff seems to be all models. A staff member told me about the various tours and activities. She gave me brochures. While waiting for check in you can grab a drink at the bar, walk around and explore the beautiful site of the pools. and of course the beach. If you are lucky you can be entertained by a wedding taking place by the pool . It's a perfect resort for a destination wedding. I had an ocean front room no balcony it had a ledge. Room 707. It was a beautiful view. The room was clean and updated. The bathroom was also clean. I had a king sized bed with a living room area and a fridge. There are four restaurants on the resort. I ate at two. There is a new restaurant there. I highly recommend this beautiful hotel to my family and friends. Thank you so much. Can't wait to go back.
Excellent 10.0
The resort is beautiful, stunning even, and I really am happy to see that the hotel looks just as new today as it did when it first reopened. Updates to the lobby and rooms are fantastic (even though the lobby has always been spectacular -- white marble everywhere, water features in the entrance and inside, the giant open glass doors to the pool area -- I really like the touch of turquoise and light shades of blue that they have added as accents throughout). This was the first time in many years that I have stayed in the Ocean Tower (rather than the newer Suites Tower) and I have to say that I really enjoyed being back in this part of the resort. This is the original structure from 1958 and every room offers an ocean front view. It's just a classic! Elevators are super fast. The staff, This is what really sets this resort above the rest. Even though I've been coming here for 10 years and there are staff members who have been here since the beginning and remember me, I know they treat new guests just as welcoming as they treat me. I see and experience it every time I visit. From Felix, who greets you when you exit your taxi to the Lobby Bar staff (Jimmy, Alejandro, Manual) and Solera team (Jesus at the bar, Joaquin on the pool deck) and many, many, MANY more! They made all of my friends feel welcome and special. Thank you. The food on property is also noteworthy. Delicious salads, burgers and wraps at Solera and wonderful breakfast at Delcias. And Perla (inside the iconic conch shell) -- absolutely fantastic. We had my birthday dinner there this year and it was the experience I've ever had there. Everything was top-notch. I have never been disappointed with La Concha -- and, as always, I'm already looking forward to my next visit. Lastly, for those who have been concerned about the state of San Juan after the hurricanes, I'm happy to report that I could not really discern any significant differences during this visit to San Juan verses previous trips.
Excellent 10.0
First of all, If you are trying to decide if you should go to Puerto Rico or not, GO! It is back and as beautiful as ever! I just spent 10 days at La Concha as well as many other places on the Island (Rincon, Culebra, Fajardo, Crash Boat, etc). What a vacation! From the second I was dropped off by my taxi at La Concha I knew I was in for a great 10 days. I had a pool-view Cabana room and could not have been more happy! I sat at night on my balcony and people watched and listened to the Coqui Frogs sing looking pool and beautiful gardens. So relaxing! Some people say you should get an ocean view room. But I was very happy with my pool-view room. I would get the same room next time! (And there will be a next time!) A few people made my stay so special. On my first day while waiting for my room to be ready I sat at the bar and had a beer and talked to Juan Noriega. Juan was so helpful telling me about the hotel and things to do on the island. He went above and beyond to make me feel special and make some great recommendations on things to do and see while on my vacation. Thank you Juan. Your advice and hospitality was greatly appreciated! I had an AMAZING breakfast at the hotel's breakfast buffet (you MUST try the buffet!) My server was Jose Cruz and he was awesome! I have been a restaurant manager for 18 years and I must say that Jose is a such an asset to La Concha! He talked me into ordering an omelette with the Buffet (included in the price of the buffet) which was amazing and he took the time to stay and talk with me and made me feel appreciated and a valued guest. Thank you for taking the time you spent with me Jose! Your amazing service is appreciated! I must also mention the GREAT service by my housekeeper Angelica Rivera. She was so sweet and a welcomed smiling face every day! I always knew that if I needed anything I could go to her and she would have a big smile for me and get me whatever I needed. She was a bright spot in my day.
Okay 5.0
Pros: The hotel had a nice design and the cleaning staff was polite and edficient
Cons: they did not give us the room I booked. I had the breakfast included for 4 ppl but they said only 2 of us were prepaid. They charged me $32/day for wifi and room cleaning because it was "complimentary hotel amenities". Doesn't complimentary mean included?
Poor 1.0
Pros: the food at Solera
Cons: It was the most stressful vacation I have ever had because of this hotel. My experience in 2015 was blissful. This time it was a horror show. My room did not have a balcony and I specificly asked for one. My phones never worked it was so Loud.
Mediocre 2.0
Pros: The location and the amount of pools
Cons: Poor customer service. Room flooded every night. Room wasn't ready until three hours after check in.
Okay 4.0
Pros: The hotel was centrally located and convineneant. The beach was great, the pool areas were clean, and the lobby area was exceptional.
Cons: The staff was rude, the room was not ready when promised- it was also prepaid, after many calls and asking to speak to a manager, the room was upgraded at no charge at 6 pm when check in is at 3 pm. The bathroom was not horrible but some hair on the floor
Excellent 9.7
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Excellent 10.0
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Excellent 9.1
Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Okay 5.0
Pros: I liked that things were accessible.
Cons: It was not 4 star standard. The room was with an obstructed view of the water. I wish I had known. Also, the food was not "authentic" like was mentioned on the menu. Overpriced madness for a 3 star at best.
Excellent 9.1
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Okay 4.8
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Poor 1.0
Pros: The beaches...and locarion...
Cons: I did not like the fact that while all the other hotels had power we didn't...we were informed upon arrival the power will be restored before the end of the night...however the power was not restored until 2 days later...for a 4 star hotel i would assume
Poor 1.0
Pros: The hotel is beautiful and it is located in an area that is safe and easily accessible to other parts of San Juan.
Cons: No Electricity, No AC and No hot water for 3 days.
Excellent 10.0
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Good 7.7
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
Excellent 8.2
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Excellent 10.0
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Excellent 9.7
Pros: All
Excellent 9.4
Pros: location and beach were great.
Good 7.6
Pros: the location is beautiful
Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.
La Concha Renaissance San Juan Resort - San Juan
Rated no. 5
8.7
Excellent 8.7
Based on 1,049 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.2
Location
9.1
Overall
8.4
Overall 8.6 Excellent
Based on 1,224 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.2
Location
9.1
Overall
8.4
Cleanliness
9.2
Comfort
9.1
Location
9.1
Services
8.9
Staff
9.0
Cleanliness
9.4
Comfort
8.9
Facilities
8.9
Location
9.4
Overall
8.9
Cleanliness
9.0
Comfort
9.0
Location
9.1
Overall
10.0
Services
8.9
Cleanliness
8.7
Comfort
8.7
Location
9.0
Services
8.6
Staff
8.7
Cleanliness
9.0
Comfort
8.9
Facilities
7.3
Location
9.1
Overall
7.3
Cleanliness
8.8
Comfort
8.8
Location
9.2
Services
8.7
Staff
8.9

Okay 5.0
Pros: location
Cons: trash was left on tables by pool, had to clean up every time I went to the pool area, my room was not cleaned for over 2 days, I had to continue to go to the front desk and ask them to please clean my room after many times of asking, it still wasn't done, we had no clean towels and no coffee, I had to ask, also when they finally did come to my room to clean, they only made my bed, they did not change the sheets, there was still sand in the bed, very disappointed.
Mediocre 3.0
Pros: personnel was friendly
Cons: The hotel doesn’t deserve to be a 4-star. I feel very bad spending that much money for a loud with weird sound air conditioning, and it didn’t work properly. We tried setting it up to even 80, but it never got warmer in the room. For this 4-star hotel, you don’t get normal bedsheets, most likely sheet was smaller then mattress and constantly was coming off. Coffee was tasteless, telephone didn’t work, and other nuances.
Good 6.0
Pros: The location is amazing! Very walkable with many restaurants and shops. Walking distance to the beach. The hotel lobby was beautiful
Cons: Our first room was not clean and had a weird odor. We were able to switch rooms. The next room was still not as clean and looked like it could use a little renovation to match the lobby.
Excellent 9.0
Pros: Great location
Cons: Better dinner options
Excellent 10.0
Pros: Customer service and location
Excellent 8.0
Pros: The staff was very accommodating!
Cons: The Resort fee is a total rip-off!
Excellent 8.0
Pros: There are many restaurants and CVS/Walgreens nearby- a walking distance. The check-in process was easy and quick. The rooftop pool was a nice addition. I enjoyed the pool at night- heated towels are a great idea. The fridge was spacious.
Cons: Even with checking for room service, we did not receive it. The view outside the balcony was not ideal.
Mediocre 3.0
Pros: Cleanliness was good but there should have been microwaves in the rooms also at least one movie channel HBO showtime etc. Also no free breakfast no amenitie I just thought I should have a guide book for things to see and eat in and outside the hotel.
Good 6.0
Pros: Location
Cons: Room did not include microwave Bed sheets and pillow cases were filthy like they had not been washed I found someone else¿s fake eye lash in the covers !!gross! The in room land line phone did not work! Balcony view was of a Burger King drive through
Mediocre 3.0
Pros: The staff was pleasant and accommodating.
Cons: This is NOT a 4-star hotel. Biggest disappointment. Don¿t like that the bathroom sink is not in the bathroom
Excellent 8.0
Pros: Staff was very friendly and helpful during communication.
Cons: Unfortunately, the service was not always up to par compared to the communication. The staff would acknowledge requests but they were not always followed through.
Excellent 10.0
Pros: The room was nice and clean. Loved the pool with the service bar at the rooftop. We were walking distance from restaurants, shops, and the beach. I would definitely recommend it and stay there again.
Cons: I liked everything.
Okay 4.0
Pros: The roof top pool
Cons: The staff was not helpful with any questions we had.
Good 7.0
Pros: Pool
Cons: Room not cleaned daily
Poor 1.0
Pros: Rooftop Pool
Cons: The hotel staff was horrible and rude from check in to check out they lied about the guest being able to use the amenities of the Marriott near by they never cleaned my room after 6-8 request I will never stay at this hotel ever again.
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: Hotel was clean and 5 minute walk to beach. Staff was attentive about COVID protocols and made sure temperature checks were completed at door and everyone was given hand sanitizer. I appreciated that maid service was still available.
Cons: None
Excellent 9.6
Super clean & beautiful rooms friendly staff
Good 7.0
Pros: clean and a 5 min walk to the beach.
Cons: The room didn’t have a coffee maker, tea, water or microwave. There wasn’t any closest for luggage storage as well. I didn’t appreciate the resort fee and the amenities that came with it. I would have rated no
Excellent 10.0
Pros: The location was very convenient and the staff was very respectful.
Excellent 10.0
Pros: Location Lobby and sitting area is extremely clean and smells amazing Public restroom is clean The hotel is connected to a very quaint eatery that serves amazing breakfast and lunch When something is needed during my stay, it was handled immediately
Cons: Lighting in the area where the mirror and sink is located is very low almost nonexistent The TV turns on at its highest volume and there is no way to change the settings The microwave is located in the laundry room
Excellent 8.0
Pros: Location
Cons: I didn’t appreciate the hotel resort fee. It’s not a resort...just a hotel period! Great place but I will not stay there again for that reason.
Poor 1.0
Pros: I had bed bugs in the bed
Good 6.0
Pros: The location
Cons: The view
Good 6.0
Pros: Modern
Cons: no cleaning during my stay. They should reduce to at least once a week.
Excellent 9.4
Cons: Great location near breakfast places and nightlife.
Okay 5.4
Pros: Pool is nice and access to Stellaris is great.
Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
Good 7.0
Pros: Location and amenities, both at this hotel and at the sister property were amazing!
Cons: Room was not clean. Dirt and debris on floor, coffee spills on floor on the side of bed, and hair and dirt on the sheets in the bed. Disgusting
Good 7.0
Pros: Location, it's modern design...
Cons:  (waiters) were a bit arrogant ... and, the recepcionist (a male) didn't want to extend our check-out time for one hour although they were not sold out - in contrast, he was going to charge us $75 US for this one hour (!!!!)
Excellent 9.1
Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
AC Hotel by Marriott San Juan Condado - San Juan
Rated no. 6
8.6
Excellent 8.6
Based on 1,224 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
9.4
Location
9.7
Overall
9.5
Overall 8.6 Excellent
Based on 628 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.4
Location
9.7
Overall
9.5
Cleanliness
8.5
Comfort
8.5
Location
9.6
Services
8.4
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
9.7
Services
8.5
Staff
9.0
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
8.5
Comfort
8.9
Facilities
4.0
Location
9.6
Overall
8.3
Cleanliness
9.1
Comfort
9.1
Location
9.5
Services
9.2
Staff
9.4

Okay 5.0
Pros: The location was great. I guess the price is high because of it. The staff was helpful and friendly
Cons: The rooms are old, the bathroom needs renovation. It is not worth the price they ask. I would have been happy and think fair half the price for these accomodations
Good 6.0
Pros: Historical building in the heart of old San Juan
Cons: No daily cleaning of the room, limited breakfast choice. poor quality of lunch and dinner served on patio and Santisimo restaurant.
Good 7.0
Pros: locatie perfect charming accommodatie
Cons: breakfast one day great other day much to long waiting. I am not american so don’t expect quick service breackfast tables are not cleaned once guests leave gives messy apperance badkamer dated linen worn no shower at swimmingpool no bar service at pool
Good 7.0
Pros: The hotel itself is amazing, it has the spirit of old San Juan. Everything is stylish, restaurants(there is one downstairs and another on the second floor) are good.
Cons: The hotel often used to host weddings and other big parties so you have a risk to wait in the restaurant for 90 minutes. The staff was not always in place e.g. during checkout(11 AM) we asked for a bell boy but he already left for the day.
Excellent 10.0
Pros: The location is excellent. Security at night. Very clean room and facilities. The staff is very attentive. Overall a great experience.
Cons: No complaints really for a one night stay I needed.
Excellent 10.0
Pros: The location is excellent. Very clean room and facilities. Security at night. The staff was very attentive. Overall a great experience.
Cons: No complaints really for a one night stay I needed.
Excellent 8.0
Pros: Beautiful historic hotel in charming Viejo San Juan!
Cons: Room was a little dated and run down, the fan didn’t work and the towel rack kept coming off the wall. Also wifi didn’t work. The breakfast didn’t have options for vegan/vegetarians so we had to venture to other side of San Juan for non dairy milk coffee options, and something other than oatmeal.
Excellent 10.0
Pros: Historic building and location. If you love Old San Juan, this is where you want to stay.
Cons: NA
Excellent 8.0
Pros: Comfortable beds and high-pressure shower
Cons: No one answers the phone
Excellent 10.0
Pros: The old world feel and general beauty of this hotel was amazing! The staff really make it a great experience! Thank you 
Cons: Parking can be a problem
Excellent 10.0
Pros: The location was great and the atmosphere was wonderful for an Old San Juan experience. The staff were friendly and welcoming. The pool is actually smaller than what the picture depicts, but it is clean and open throughout the night.
Cons: The bed size for a queen was more like a full size bed. The restaurant was not open for breakfast which is inconvenient for a luxury hotel.
Excellent 10.0
Pros: The hotel is absolutely beautiful
Cons: Nothing
Good 6.0
Pros: Great location
Cons: The rooms featured in the photos are not the available rooms. I had one of the junior suites. Only one junior suite looked like the featured photo. The rugs were filthy inside the room.
Good 7.6
The hotel building looked wonderful. The people are great. However, there was a cockroach that crawled across the dresser. When I called guest services on the phone at about 7 pm there was no answer. It was quite stressful. Up until that time, I was going to return to PR to stay at the El Convento. Now, of course, I can not. I did write an email to the person who said they were the manager explaining the situation. They also tried to charge my credit card twice for the same room. Go I and look around though, it is just beautiful.
Excellent 9.2
Staff always friendly especially when they remember you from a passed stay. El Convento is in a perfect location for walks, dinning, PR history. I’ll recommend el Convento as a top five hotels to stay in San Juan.
Excellent 10.0
Pros: Location and bedroom
Cons: Food and bar average
Excellent 10.0
Spacious rooms and excellent cleaning. Comfortable beds and excellent staff, super friendly and willing to help with everything. Every afternoon they have complimentary cheese and wine tasting and 24 hours water, coffee and fruits available. Located in Old San Juan historic neighborhood, close to attractions in said neighborhood. 15 minutes by car from the green island. The hotel has a Beach Club where you can go to one of the sister properties to the beach and use the facilities. Beautiful experience and beautiful hotel. Spotless cleaning. Beautiful patio and very good restaurant.
Okay 4.0
Pros: It's 'charming.'
Cons: Rooms are small and expensive.
Excellent 10.0
Pros: Staff were very friendly. Room was very clean. Location was perfect.
Excellent 8.5
From the time I checked in until the time I check out, I adored this hotel. The majority of the staff was well disposed and anxious to be useful in making my stay incredible, yet I need to get out Luciano, one of the bellmen. He was superb, well disposed of, and made extraordinary suggestions. The lodging itself is excellent, my room was exquisite, the additional pleasantries, similar to cold containers of water, espresso, and a natural product being accessible consistently, was a reward. The area is superb for investigating old town. There was an incredible rum bar specifically over the road, and I could undoubtedly stroll to all edges of town. The main minor issue I had was with pipes.
Excellent 8.5
As the convent in the name suggests, this place was more of a peaceful and serene ambiance. We had a wonderful time here as I felt I was staying at a piece of history and we loved how the place was well-maintained. They added some modern touches like the bathroom but the lighting, doors and the main room gave that old world feel. The valet was not overpriced and the centralized location cannot be beat. You are in the heart of Old San Juan surrounded by restaurants, shops and good places to see. It was truly an amazing experience.
Excellent 10.0
This is a beautiful hotel right in the middle of Old San Juan. You can walk to restaurants, shopping, and attractions. At the end of the day, you can return to the quiet courtyard for drinks and/or dinner or to the pool overlooking the city. The hotel staff was very friendly and helpful. The room was large, nicely decorated, and clean. There is also a convenient parking lot right across the street that has spaces for hotel guests.
Good 7.1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
Excellent 10.0
We loved the location of El Convento right in Old San Juan, just down the hill from El Morro Castilo. Old San Juan is very walkable, but it's hilly. El Convento is located on Calle del Cristo, right across the street from the Cathedral of San Juan Bautista, so lots of foot traffic in the area. It is also just up the hill from a great little museum Fundation Felisa Rincon de Gautier, the home of the very colorful first female mayor of San Juan. We enjoyed a free personally guided tour. Back to El Convento-spacious room and bath and we enjoyed a balcony overlooking the pedestrian Escalinata de Las Monjas. There were great room-darkening shades and we never heard a thing from outside. An inner door also meant we could block out the music from the central patio when we wanted to sleep before the entertainment was over. Dinner the first night in the El Convento restaurant was fine, but not really memorable. No San Juan or PR craft beer on the menu, alas. We were disappointed that the tapas restaurant/bar in the hotel was not open the entire time we were there. But nice drinks in the tree-shaded patio. A very helpful front desk. And really nice wine and cheese reception every evening from 6 pm. We didn't swim in the pool on the upper deck-it was very small, but looked enjoyable. Finally, we loved the fact that such an historic building has been preserved and put to good use for people to enjoy.
Excellent 10.0
Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
Excellent 10.0
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Excellent 10.0
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Excellent 10.0
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Excellent 10.0
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Excellent 9.6
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Hotel El Convento - San Juan
Rated no. 7
8.6
Excellent 8.6
Based on 628 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
9.2
Overall
10.0
Overall 8.6 Excellent
Based on 186 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.5
Comfort
9.0
Location
9.4
Services
9.2
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.9
Location
9.1
Services
8.8
Staff
9.0
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.3
Staff
9.0
Cleanliness
9.4
Comfort
9.2
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.7
Comfort
8.8
Location
8.7
Services
8.8
Staff
8.8

Excellent 10.0
Pros: The property was very clean and the interior was luxurious. The customer service was excellent, I highly recommend travels to stay here. The staff will personalize your experience to make sure you feel comfortable and welcome. The view from the pool is amazing and even from the other pool at the sister property.
Cons: The shower water was extremely cold a couple of times throughout my stay. However, the receptionist sent the engineer in to the room to fix the temperature.
Excellent 8.0
Pros: Great location, super attentive staff. Amazing location. Great secondary pool across the street at OLV55.
Excellent 10.0
This hotel is absolutely gorgeous. Every inch is beautifully decorated, fresh treats in your room when you return each day, wonderful, friendly staff, and lovely rooftop bar with great view. We stayed in a suite with a balcony and fountain that overlooked the water. it was wonderful. A few things you should know. When they say 'sexy', they mean the shower is literally in the middle of the bedroom and affords absolutely no privacy. Just something to be aware of. The location is nice, but is tucked on a little street and is not walking distance to old San Juan. That's important because at certain times traffic gets cut off going into Old San Juan at night, so if you plan on spending a lot of time there at night it's something to keep in mind. Otherwise, there are many, many good restaurants within walking distance of the hotel so definitely worth consideration.
Excellent 10.0
Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Excellent 10.0
Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Cons: The fact that I had to leave!
Excellent 10.0
Pros: Its an amazing boutique hotel Better than expected!!
Olive Boutique Hotel, A Small Luxury Hotel of the World - San Juan
Rated no. 8
8.6
Excellent 8.6
Based on 186 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Location
9.2
Overall
8.0
Overall 8.5 Excellent
Based on 155 reviews
Cleanliness
8.9
Comfort
8.7
Facilities
8.0
Location
9.2
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Location
9.4
Services
8.6
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.9
Comfort
8.6
Location
9.3
Services
8.3
Staff
8.9
Cleanliness
8.4
Comfort
8.3
Location
8.6
Services
8.0
Staff
8.6
Cleanliness
9.0
Comfort
8.8
Facilities
2.0
Location
8.8
Overall
2.0
Cleanliness
9.2
Comfort
9.0
Location
8.8
Services
8.5
Staff
9.0

Excellent 10.0
Pros: Location of hot spots, restaurants and casinos. Walking distance to all stores..
Cons: Great location. Easy access to room and pool.
Excellent 8.0
Cons: Excellent service! Great location!
Excellent 10.0
Pros: The location and staff were great will do it again
Cons: No
Okay 5.0
Pros: Close the beach and just a street away from cvs and Walgreens. It was clean and comfortable. The plants was enjoyable to see and walk by.
Cons: You could really hear everything and anyone walking down the hallway. Water pressure and water temperature changed depending on who else was using it at the time time.
Excellent 10.0
Pros: this hotel is amazing. close to the beach, quaint, and the friendly staff was wonderful. good beds, fluffy towels and quiet. patio areas to sit in at night. or during the day. it will be our preferred spot to stay from now on.
Cons: not one thing.
Excellent 9.7
Pros: Good price
Cons: Nothing
Mediocre 3.1
Pros: The "garden" looks nice
Cons: Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.
Excellent 10.0
Pros: great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR
Cons: if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !
Coral Princess Hotel - San Juan
Rated no. 9
8.5
Excellent 8.5
Based on 155 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
9.1
Location
9.2
Overall
8.9
Overall 8.4 Excellent
Based on 959 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
9.1
Location
9.2
Overall
8.9
Cleanliness
7.1
Comfort
7.7
Facilities
8.5
Location
9.1
Overall
7.1
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
9.6
Overall
9.5
Cleanliness
8.7
Comfort
8.7
Location
9.3
Services
8.7
Staff
8.8
Cleanliness
9.6
Comfort
9.6
Facilities
9.6
Location
10.0
Overall
9.6
Cleanliness
8.5
Comfort
9.0
Facilities
9.0
Location
9.2
Overall
9.2
Cleanliness
8.5
Comfort
8.7
Location
9.2
Services
8.4
Staff
8.8
Cleanliness
8.6
Comfort
8.7
Facilities
9.2
Location
9.2
Overall
8.6
Cleanliness
8.5
Comfort
8.3
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.5
Comfort
9.1
Location
9.3
Services
8.3
Staff
8.9

Excellent 10.0
Pros: The entire resort nice.
Cons: Excellent! Rooms may need more lighting near mirror or be able to turn lights up for in room pictures
Mediocre 2.0
Pros: I liked the location.
Cons: the room smells very bad. like of wet humidity. The rooms are very old, the AC is very noisy. You can hear the full conversation of the next room. We never got our room cleaned during the whole stay. we had to ask for fresh towels.
Excellent 10.0
Pros: Breakfast buffet and service excellent. All staff were exceptionally friendly and polite and helpful.
Okay 4.0
Pros: The property was right on the beach, great location!
Cons: The rooms were old. My bed had a dirty stain on the linen when we arrived. After housecleaning left the room, they left the door open for hours until we returned. I was really disappointed with the room, the pool was dirty.
Excellent 10.0
Pros: Just about everything location, staff, views. etc... We will be back with family
Cons: adding a microwave would be a plus
Excellent 10.0
Pros: The staff was amazing,and social distance was in place..The hotel was nice ..However updates are needed in the rooms
Excellent 8.0
Pros: The staff was very accommodating. hotel employee was awesome. I like the fact that they called management after cleaning each room.
Cons: The food was not good. Some areas in the hotel needed repairs. The housekeeping was good but there was still things on the floor after room had been cleaned. I was used to a higher caliber hotel. Unacceptable behavior and actions of Guests.
Excellent 8.0
Pros: The cleanliness and location.
Cons: N/A
Good 7.0
Pros: The view
Cons: Was charged a ¿resort fee¿ while checking out. Was unaware or uninformed of any hidden fee before purchase or during check in. $---
Excellent 10.0
Pros: The pool area
Cons: The high prices. Spent 110 for 2 drinks and quesadilla.
Excellent 9.0
Pros: Great location, nice staff, clean and spacious rooms.
Cons: Not enough on-site food/restuarant options.
Poor 1.0
Pros: Location
Cons: The hotel has bugs and I have numerous bite marks all over
Good 6.0
Pros: The location was amazing and the drinks were really good even though they were $15 per drink.
Cons: The elevators were broken and our wifi in the room didn't work.
Good 7.0
Pros: Located on the beach; Excellent weight room; Good food and drinks for the very limited restaurants that were open at the hotel; Nice casino; In good proximity to some local spots; Good Covid protocols in place.
Cons: The cleanliness of our room for this to be a Marriott property; Dirty room floor; The cleaning lady gave us the broom to sweep the room ourselves; Our bed comforter was dingy and dirty. It was replaced with an even dingier one; No room cleaning all week
Excellent 10.0
Pros: After reading reviews I was nervous about booking but I went in knowing due to Covid staff was limited. The staff was amazing and the place was excellent location. I¿ll he back
Cons: No
Poor 1.0
Pros: Nothing
Cons: Everything they heals all my month up also never answer the phone did not bring us towels
Excellent 8.0
Pros: Security, front desk and casino front staff nice. They were friendly and helpful.
Cons: I never had a washcloth the entire time. The maid said she had none. Had to beg for drink in casino~hardly any staff. Never cleaned room in 6 days. Room needs upgrade
Okay 5.0
Pros: Location
Cons: No coffee , tissues or cups in the room. not enough staff, long lines for everything. No table service restaurant.
Okay 4.0
Pros: Location, & it was close to the beach.
Cons: The housekeepers never came in to clean the room.
Poor 1.0
Pros: Location
Cons: The rooms were not ready on time. They put 12 people in a room to wait until rooms were ready. No housekeeping services. The rooms were not cleaned once during our 5 night stay. No towels no garbage pick up nothing
Okay 4.0
Pros: Lovation
Cons: Ghetto crowd. Overpriced for value. Breakfast lousy.
Okay 4.0
Pros: I like the private beach with chairs and umbrellas free of charge
Cons: It took many tries to get someone on the phone to just bring towels. There was no Wi-Fi by the pool and the charged me twice for the holding fee and if I hadn¿t been scrolling through my bank app would have never caught it
Excellent 10.0
Pros: View was amazing. Room was clean and disinfected. CVS and local food places located in walking distance.
Cons: Long wait times for restaurants inside hotel. Food prices a bit high
Okay 5.0
Pros: We enjoyed the close access to the beach
Cons: Yes, we could not enjoy the balcony. Every time we sat out we would smell marajuana. It was disgusting and a turn off.
Excellent 10.0
Pros: The COVID 19 protocols were very good!
Cons: The prices of food, maybe.
Mediocre 3.0
Pros: Pool
Cons: Bugs in the rooms look like bed bugs
Excellent 10.0
Pros: The view was amazing
Cons: Bigger rooms
Excellent 9.6
The hotel was very clean and the services was good.
Okay 5.0
Cons: Yes. Power was out for an entire night. It was sultry as hell. We couldnt sleep. The recept was not even taking our calls. Very unprofessional.
Excellent 10.0
Pros: Local was prefect , we have been staying in Condado for 30 years by far this tops them all. We will be at the Marriott again and again.Thank you for a great end out trip
Cons: We ended up at the Marriott after traveling the island The Marriott was just great place to end a trip
Good 6.0
Pros: Location
Okay 4.0
Pros: Location. Walkin distant to places to eat and enjoy entertainment.
Cons: The cleanlinesswas missing everywhere. Libby furniture all stained, elevator was and floors straight nasty. Room was molded smelling and died bugs stuck to walls. bathroom had trash built up in the corner along with hair residue. Cleaning is messing
Mediocre 3.0
Cons: Rooms were crawling with insects and not clean.
Excellent 10.0
Pros: Perfect room and view
Good 7.0
Pros: Location
Cons: Bathroom too small I even could not get into the toilet and close the door. They should make it bigger or change to a rolling door instead of a door that opens toward the bathroom
Excellent 10.0
Pros: Always the location room and service nothing
Good 7.0
Pros: The beach .... great ocean and very clean ... staff was ok ... some were very slow
Cons: Some of the staff were rude or slow
Excellent 10.0
The hotel is located in the best area of ​​San Juan, in the middle of Ashford with restaurants, cafes and shops on one side, and on the other beach and sea. The beach has armchairs umbrellas and towels and the sea has waves and is clean. The rooms have all the amenities of a Marriot, spacious, modern and well equipped, and ask for an ocean view on a high floor is a must. You feel loved and welcome at the hotel. We appreciate you very much!
Excellent 10.0
We just stayed at the Marriott Stellaris for 1 week. Our room was an ocean view on the 7th floor and it lived up to our expectations. The room, view and service was great. The pools at the resort were clean and the waitstaff very friendly and attentive. The beach was beautiful with incredible waves which were pretty tough to negotiate, even though we are used to waves with an undertow! fair warning to families with young children! One lady needed to be rescued by beach goers, since there is no lifeguard present. Speaking with the waitstaff, they said the waves are usually the worse at this time of year and are calm by April. Food at the beach bar was good and reasonably priced. For the budget conscious,we were able to buy a small cooler and discreetly had drinks and snacks on the beach. You just couldn't bring these poolside. The location was within walking distance to a variety of restaurants which included breakfast eateries, instead of the resorts $26/person breakfast buffet. We ventured on public transportation to the Bacardi facility and wandered thru Old San Juan, both fun thing to do. We found everyone very friendly and helpful!
Excellent 10.0
From the minute we arrived at the hotel until the minute we left to return to New York everyone at the hotel went out of their way to make us comfortable. Sammy Lopez made sure that we had a beautiful room on an upper floor facing the ocean. Carlos Ramos, The resort ambassador greeted us every day with a big smile, a hug and a peck on the cheek. Richard and Jeffrey made sure we had our chairs, towels and umbrella exactly where we wanted to be located no matter what time we came down to the area. Our friends Cynthia and Janet at the pool bar always made our favorite drinks - since we have been coming there for 14 years we are family to them. We are always greeted by name. Our dinner reservations were made every night by Barbara R. We enjoyed every restaurant in the area. Pedro De Jesus could not do enough for us on a daily basis. He was helpful and able to answer any questions we have. The Elite cocktail party was a very special event which allowed us to meet all of the managers of the hotel. Again this is a wonderful way to make guests feel welcome. Jessica Hernandez is a special lady to see at the Spa. She will make you feel like a million dollars. And most of all we have to thank Jose Gonzalez the General Manager. He has become a family member to us as we are to him. He totally appreciates our loyalty and he went out of his way to make every day special. Please do not have any trepidations about vacationing in this area. You would never know that they were hit by 2 hurricanes. The location of the hotel is ideal as you never have to travel far to find excellent restaurants within walking distance. CVS and Walgreens are footsteps away if you need anything. This hotel is currently growing and the future will make it even more special. Again every staff member went out of their way to please us. Do not hesitate to plan your next vacation here. And please feel free to mention reading this review and mention my name to Mr. Gonzalez.
Excellent 10.0
The Marriott Stellaris was the perfect place for a relaxing vacation. We loved the beautiful pool, great beach, and convenient location in the heart of Condado. The rooms are beautiful, spacious, and clean and even our city-facing room had an outstanding view. The food and drinks were delicious, if a little expensive. There were lots of great amenities including a nice little gym and a surprisingly convenient laundry room. Everyone we encountered was warm and accommodating. We loved the whole experience! I highly recommend this hotel to my families and friends. Thank you so much Marriott.
Excellent 10.0
We went to the San Juan Marriott Resort & Stellaris Casino before & after our cruise. W had never been to San Juan before & were worried with all they had been through with the hurricane. Our first impression was with Ashley Santiago at the front desk. What a nice & informative young lady. She was so accommodating & what a memory, remembered our names from then on. We stayed there 2 nights before leaving for our cruise, we ate the Breakfast buffet at LaVista & our server Aixa was great. Very attentive & the chefs & food was great. We enjoy ed the casino & the staff in there were great as well. Sad to check out to go on our first & last cruise on NCL. After our experience on the cruise we wished we would have just stayed at the Marriott for the week. After our cruise we went back to have a drink & play in the casino. We then left for the airport & after being on the plane on the tarmac for 4 hours we were told our flight was postponed due to ATL closed with no power. We had to get our bags & find a room since Delta wasn't responsible for the cancellation the FAA closed the ATL airport to all incoming, departing & going through Atlanta due to the power outage they evacuated the airport. We called the San Juan Marriott & they were able to accommodate us, so we took a taxi back there for the night. Our bell man Mahindra greeted us with open arms & was so friendly & nice. If it wasn't for the great staff & the hotel itself our entire trip would have been a bust. Thank you for making part of our trip such a great experience.
Good 6.0
Pros: Pool and most of the staff were excellent.
Cons: Food was way overpriced and not as good as right across the street. Also, the concierge was useless - completely useless. When asking about things - I was told "you can do it yourself". If I wanted to do it myself, I would'nt have come to her for help
Good 6.0
Pros: The ocean views
Cons: All the hidden fees of this hotel was simply redicilous
Okay 5.0
Pros: Location
Cons: Room price and size ratio
Excellent 9.7
Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Excellent 10.0
Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
Okay 5.0
Pros: Location is good, public transport available
Cons: It is not a resort, very cramped- not enough pool space, dining, relaxation. Very noisy everywhere. Concierge has an attitude problem and there is no resort type entertainment for adults.
Good 7.0
Pros: The location was great
Cons: It was cold in the room and when i tried to turn the heat on it just blew cold air out. When i called the front desk and told them they said they didn't have heat and would bring me up some extra blankets 0.o
Okay 4.0
Pros: Wait staff to beach was good
Cons: Policy towards paying for drinks , no cash charged room
Excellent 8.0
Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU
Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Good 7.0
Pros: staff was very nice, very clean hotel
Cons: food and drinks very expensive, resort fee is expensive for what they offer, hotel is not that big like other resorts
Good 7.7
Pros: Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance
Cons: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Excellent 9.7
Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Okay 4.5
Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Excellent 10.0
Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Excellent 9.4
Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
San Juan Marriott Resort & Stellaris Casino - San Juan
Rated no. 10
8.4
Excellent 8.4
Based on 959 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
8.5
Location
8.9
Overall 8.3 Excellent
Based on 789 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.9
Food
8.5
Location
8.9
Cleanliness
7.6
Comfort
6.5
Facilities
7.0
Location
8.0
Overall
7.0
Cleanliness
9.3
Comfort
9.0
Facilities
8.8
Food
8.5
Location
8.8
Cleanliness
8.6
Comfort
8.6
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Facilities
9.2
Location
8.6
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Location
8.9
Overall
4.0
Services
8.6
Cleanliness
8.5
Comfort
8.6
Facilities
9.3
Location
8.6
Overall
8.8
Cleanliness
8.9
Comfort
8.8
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
8.9
Comfort
8.8
Location
9.1
Services
8.7
Staff
8.9

Poor 1.0
Pros: the casino
Cons: everything
Excellent 10.0
Pros: Excellent service
Excellent 10.0
Pros: Beautiful hotel! Staff was nice and helpful.
Excellent 9.0
Cons: First room had a strong mold smell then they switched us to a new floor
Excellent 10.0
Pros: Everything
Cons: N/A
Excellent 10.0
Pros: Service excellent
Cons: Kind lousy at lobby at night when conventions event
Excellent 10.0
Pros: The entire building from top to bottom and those staff inside working are absolutely divine. I loved everything!!!!!
Cons: N/A
Excellent 10.0
Pros: The staff was super informative and understanding. They made unexpected changes go smoothly.
Excellent 8.0
Pros: The area of the hotel.. The drinks at the bar in the casino¿ The food at the late night bar outside the casino..
Cons: They did not clean the room daily nor was it a microwave or refrigerator in the room!!! They also don¿t allow you to smoke on the balcony..
Excellent 9.0
Pros: I liked the security and secured access to the infinity pool.
Cons: It did not offer the free breakfast and free parking amenities.
Excellent 10.0
Amazing service
Excellent 10.0
Pros: I like everuthing in this hotel..excelent service
Cons: The price of the parking and the pool is very small
Excellent 10.0
Pros: The Infinity pool was nice and family friendly. The waiters were responsive. The restaurants had great food.
Mediocre 3.0
Pros: clean and the pool area
Cons: staff was rude especially the towel boy at the pool.
Okay 5.0
Pros: Overcrowded with children
Cons: Overcrowded with children
Excellent 10.0
Pros: Beautiful hotel
Cons: Electricity was in and Out
Mediocre 3.0
Pros: The Metropol restaurant had good food and drinks and mostly all of the staff members I spoke with were really nice and helpful. I liked the pool area and bar as well.
Cons: Room very small and basic. No fridge or microwave. We asked for extra blankets and pillows 3 separate times and didn¿t receive anything until the following day. We then upgraded to a different room and that room had bugs in bathroom! Not close to beach
Poor 1.0
Pros: Nothing was moved rooms twice due to dirty rooms dirty carpets and sheets just a horrible experience.
Poor 1.0
Cons: $150 sure charge for dog friendly non returnable. So room was an additional $200 above what we paid =$---. Not enough towels and lighting was horrible.
Okay 4.4
Very bad experience. Like the Wild West.
Good 6.0
Pros: The staff in the pool inthe food at restort.
Cons: The website say the beach is close bye but its in there is notging close you have catch a uber the get stuff
Poor 1.0
Cons: The first room that was assigned to me had bed bugs, although they switched my room nothing else was for the inconvenience. My body is filled with bites.
Okay 5.0
Pros: The staff was excellent and very helpful, especially hotel employee at the front desk, who upon request armed me with a list of restaurants outside of San Juan, and hotel employee from the pool bar, who was extra patient with the children.
Cons: The smell of marijuana was overwhelming, even at the pool area which was outside. No fridge or microwave available. They claimed there was maid service included, however, our room was not cleaned once in 3 days, and the safe was broken.
Poor 1.0
Cons: Rude pool janitors destroyed my vacation. Reception desk got no manners
Okay 5.0
Pros: I enjoyed the scenery from the hotel as well as the food.
Cons: When I arrived after they told me I would be able to check in at 3pm. The room was not ready and it was my birthday weekend which caused alot of issues due to prior arrangements. This was absolutely frustrating and unprofessional.
Good 7.0
Pros: The pool area was very nice. I felt safe in the hotel
Cons: There was no fridge in the room. I was not provided with a bed comforter up until the second to last night I was there. And nobody ever came to clean the room or the the bed. It was only once during my whole stay they did that
Okay 4.0
Pros: The Hotel is no good for The prices is dirty then change me the room too times
Cons: The staff is good
Mediocre 2.0
Pros: The pool And the bar at the pool. Drinks was to expensive.
Cons: The room size and bed size was small. Could have gotten the room cheaper if I¿ve call the hotel directly.
Okay 5.0
Pros: Only the Casino..
Cons: The prices are so high for a four days vacations.---- The hotel doesn¿t have a game room and besides that I have to pay 18.00 for a parking day.
Poor 1.0
Pros: Nothing
Cons: Do not stay here. Dirty, outdated, and 10000% not worth your time or money. The staff is unprofessional and led by an  unprofessional manaer is very rude and a LIAR. Do not trust him or this hotel SAVE YOURSELF!! Stay in Condado!!
Good 7.0
Pros: Stayed before. I really enjoyed the casino.
Cons: I was not happy that they did not have any umbrellas at the pool for shade. Received cold fries when my food arrived after an hour of waiting. Did not have enough staff at the pool bar.
Good 6.0
Pros: Pools and bar
Cons: Hidden fees parking 18 a day ¿¿¿¿¿
Good 6.0
Pros: The view
Cons: The staff trying to put me in a different room and were very nasty that I refused and demanded the room that we reserved
Mediocre 3.0
Pros: The Pool and Casino and they are really Good
Cons: last day in the Hotel Was Aufull because the neighbors 1043 are really loud ,,Music ,Screams , Noise etc that Night I cant Sleep
Poor 1.0
Pros: The room
Cons: I paid for the hotel in advance. When I got there they wanted me to swipe my card for an extra fee. They said it would be $17, but they charged me $50. Coffee was $4 a cup.
Good 6.0
Pros: The location
Cons: Size of room
Good 7.0
Pros: The location and view
Cons: There was a hair in the shower ..need to clean better
Poor 1.0
Pros: Nothing
Cons: Yes
Poor 1.0
Pros: Nothing so expensive rate per night no room service for clean the room no breakfast and the parking $18 a day
Cons: Get better service better rate per night parking at least if you stay that suppose be free here orlando florida way better hotel service and the parking is include is free
Poor 1.0
Pros: Nothing, this hotel is trash I would not advise my worst enemy stay here. Complete trash, ran down, old and staff is impolite. Would not recommend. Do yourself a favor and go somewhere else.
Cons: Everything. Location is too far off the strip, rooms were not cleaned or sanitized properly, not enough towels in room, staff terrible. hallways are dirty
Excellent 9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good 7.0
Pros: I liked the pool area
Cons: They close the pool, music, and the bar at 10:00pm is too early They need to get more entertainment, and close late
Okay 5.0
Pros: The hotel is an average 3.5 star hotel. Rental car location on site.
Cons: 1) Do not be fooled -- this hotel is not on the beach. The closest beach is public access and a 45 minute walk away. 2) There is a resort fee not disclosed on the website. 15% of daily rate each night. 3) The pool is too small for number of guests
Excellent 8.5
The area was great. Easy to get to Old San Juan or lease a vehicle at the location Avis and effectively go to El Yunque or different locales. The hotel itself was pleasant. Completely recuperated from any typhoon harm. What made our excursion was the incredibly inviting and accommodating staff. We got a few suggestions of excursions or spots to visit and all ended up being directly in. Specifically, Emmanuel who works in the Café/Coffee Shop made a special effort to ensure our stay was extraordinary. He so truly needed us to have a paramount trek and was stimulated when we revealed back that we visited a portion of his most loved spots. We'll recollect this excursion for such a significant number of reasons, the general population of Puerto Rico the most.
Good 7.0
Pros: location
Excellent 8.5
They have a very well equipped and a very spacious room with lots of choices in their well-managed restaurant. I would recommend this place to anyone. The staff were very helpful in ensuring our stay was as easy and relaxed as possible. We used the hotel as a stopover before boarding a ship. The transfer was arranged by the staff including all of our baggage. The evening entertainment was fantastic with live music and dancing. The casino was great fun with lots of different games to play. The infinity pool was amazing with great view. All in all we had a very pleasant stay.
Poor 1.0
Pros: Nothing was very upset and unsatisfied
Cons: Yes a ton please give me a call to discuss
Excellent 8.7
Very good
Okay 5.0
Pros: The location was great however it was a average hotel not 4 star.
Cons: Hotel was nice however not 4 star experiences
Excellent 10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Okay 5.0
Cons: Staff somewhat clueless. One night they told me to park in a handicapped spot when everything was full, the next night they gave me a pass for the garage. Probably lucky I wasn't fined.Room never made after I sent housekeeping away at 8:30am
Excellent 10.0
Right by the convention center. Big property, sprawling, even. Several different restaurants, a casino, a huge pool deck, tons of meeting space. Front desk and bell staff were extremely helpful and friendly. Traveling with kids, we had a room with 2 double beds. It was a pretty standard hotel room - which we knew we were getting, so no complaints there. Room had everything you need, all in good working order, well-maintained. No issues in the room. The Club offers a standard breakfast, light snacks during the day, and a very nice evening service. It's more than appetizers - you could eat plenty enough to get full. And the service in the Club was terrific. Big infinity pool, but unfortunately it overlooks a construction zone right now. Of the main restaurants, we ate at the Metro (loud, bland, not cheap), Choices (more quiet, smaller menu, but higher quality food, and a decent buffet), and the pool bar (decent apps, surprisingly). Like all the hotels that are operational in and around San Juan right now (Feb, 2018), the Sheraton has a lot of emergency workers staying there. We were told that rooms can be scarce based on that alone, understandably. This is a nice hotel. Not as luxurious as the Vanderbilt, not as charming as the El Convento, not as hip and fun as La Concha. But a good location for easy access into OSJ, and to the rest of the island as well.
Okay 5.0
Pros: Close to my work.
Cons: No refrigerator or microwave in the rooms. I requested refrigerator and was told there was a waiting list. I requested a late check our and was told no. Then later was told yes. Food and drink over priced
Excellent 8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent 8.0
Cons: Limited choices restaurants
Excellent 10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Excellent 8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Good 7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent 10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Good 7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent 10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Okay 5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Good 7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Good 6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Good 7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Good 7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Excellent 8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent 9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Sheraton Puerto Rico Hotel & Casino - San Juan
Rated no. 11
8.3
Excellent 8.3
Based on 789 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Overall 8.3 Excellent
Based on 564 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
5.5
Location
8.5
Overall
8.5
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.6
Location
8.4
Services
8.1
Staff
8.9
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.4
Overall
9.1
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.4
Overall
8.5
Cleanliness
9.0
Comfort
8.8
Location
8.8
Services
8.5
Staff
9.1
Cleanliness
8.5
Comfort
8.5
Facilities
7.7
Location
8.4
Overall
8.0
Cleanliness
8.9
Comfort
8.5
Facilities
8.0
Location
9.1
Overall
8.3
Cleanliness
8.9
Comfort
8.5
Location
9.1
Services
8.7
Staff
8.9

Okay 4.0
Pros: The staff was really nice!
Cons: Hot water ran out constantly after a few minutes of showering and don't even think of filling the tub, which you have to get a drain stopper from the front desk... a really grimy dirty one. Hardly any outlets, had to crawl behind the bed to plug in our phones. There two out lets in the room, behind the sofa and another way behind the bed. This hotel is located on a busy, noisy congested street in the city about 6-7 blocks away from the beach. The hotels location might seem cool on a map or from a helicopter, but the view from the dirty windows is depressing... its a dark, noisy city scape. You have to go to the rooftop during the day for a decent view of the water This is an old property that charges TOP tier prices. For what they changed, just over $300 per night, you can stay at a much nicer hotel... In my opinion, its way over priced.
Good 7.0
Cons: We were disappointed to learn that they no longer provide breakfast.
Excellent 10.0
Pros: location was only 15 minutes from airport and cruise port very good,hotel is very clean and we meat people that were on the same cruise and had stayd at this hotel and had come back because of how clean and nice it was.
Cons: There is a bar across he street that enjoy loud music till at least 3 oclock in the morning and enjoy rasing their motor bykes on the one way street, even though we had checked in at midnight it was hard to sleep, we also check in in on the weekends,maybe quiter during the week?
Excellent 10.0
Pros: all good
Cons: all good
Excellent 10.0
Pros: The location is perfect. Very clean and the staff is so friendly and courteous.
Cons: Parking across the street
Excellent 10.0
Pros: everything, the staffs were amazing and very helpful. the rooms were very clean and comfortable.
Cons: I truly liked everything on this hotel.
Excellent 9.0
Pros: location close to local restaurants. not too touristy ¿¿¿¿¿¿
Cons: was told not to hang out in the lobby.
Okay 4.0
Pros: We appreciate they were able to accommodate us at the last minute. The roof top dining area was fabulous
Cons: The hotel is dated. The room smelled like smoke even though it was a non smoking facility. The bathroom shower was dated and the tub didn¿t drain well. The toilet didn¿t seem to flush well.
Good 7.0
Pros: Customer service was fantastic!
Cons: The hotel itself doesn¿t command the rate it charges. Small room. Hard beds, and very little compliments in the bathroom.
Excellent 10.0
Very Good Hotel.
Excellent 10.0
Pros: Enjoyed stay. Staff is always very dedicated and professional.
Excellent 10.0
Pros: Hotel protocols and staff were very well implemented. Room was very clean and taken care of very appropriately. Walking distance from super market and fast food places
Cons: hotel was not serving coffee (i understood reason).
Excellent 8.8
It’s a nice place to stay for a couple of days because it’s near to nice restaurants, movie theater and bars.
Excellent 10.0
The lodging was much more than we anticipated! The inn features a eatery on the primary floor that we didn’t have time to visit this time. It is additionally surrounded by eateries of all cuisines (sushi, Mexican, cheeseburgers, commonplace from Puerto Rico and much more). There's a cinema that plays universal movies and the shoreline is strolling separate 5-10 minutes. Being strolling remove 7 to 10 minutes to the Most Road in Condado, Avenida Ashford it has an fabulous area. It has La Hacienda Meat Center with astonishing cooked nourishment and servings of mixed greens solid nourishment and drinks 5 minutes strolling separate as well as a general store 3 min strolling remove. They offer stopping fora cheap amount per night and have a sun roof, exercise center and working station with one computer. Check out my pictures for subtle elements of the room and take after me for more data on Vieques island, Puerto Rico and places around the World that I’ve gone.
Excellent 10.0
Very attentive staff Impeccable and clean room. It has a very nice roof terrace with tables, chairs and furniture overlooking the Condado Lagoon. I would definitely go back. Located in an area where there are many restaurants, cinema, supermarket, pharmacies within walking distance. Short drive to Old San Juan and Condado. Great room, clean, bright and very comfortable. Ideal for business or work. Located in a neighborhood with a varied offer of meals at very good prices. A few meters from a cinema and supermarket. To come back. Good WiFi.
Excellent 9.0
Pros: very well located, walking distance of upscale bar and restaurants
Cons: small hotel, no point rewards
Excellent 10.0
We had two partitioned remains at the Miramar and would certainly return to this awesome inn. it surpassed our desires and was helpfully found for going to both the ancient town and the harbor region where we boarded our voyage transport. Very a long way to the major shopping shopping center but worth the two transport rides one should shop there.
Excellent 10.0
If you are going to San Juan on a vacation and want the beach at your doorstep, a pool with a swim-up bar, gourmet restaurants and nightlife surrounding you, this is not the place. However, if you are looking for a clean, quiet, well appointed room with all the amenities, plus some, that you would expect in a first class room, then this is the place for you. Although a short bus trip away from the main tourist areas, everything is quite convenient, including a 24 hour restaurant, a first class Italian restaurant and a great local restaurant serving great Puerto Rican cuisine. In addition, the Convention Center, a movie house, a grocery store, a bank and a variety of fast food restaurants are all within a short walk. During my stay I used the bus system to visit Old San Juan, Condado and Isla Verde. If you prefer, I never waited longer than 5 minutes for and UBER. Overall, you can't go wrong staying at Hotel Miramar. While you are there be sure to stop in their restaurant and say high to the bartender, He will take great care of you.
Excellent 10.0
We had a wonderful stay at Hotel Miramar. Our room was very clean. I bring disinfecting wipes and go through the room anyhow and I will say, i found nothing dirty. And for those of you who worry about pest control, we never saw one bug of any kind. The front desk staff was very pleasant and very helpful. The hotel has no pool which at first was a disappointment (I knew that's going in). But it has a lovely roof top patio that we frequented daily. The hotel is located in a very charming area with many great restaurants, stores (grocery, pharmacy) and movie theater. Yes, it can get a bit sketchy blocks away. But the immediate area was nice. We had no problems walking. Great restaurants very close by and had no problem walking to the casino. Some of the people of my friend works and walked to the casino at the Sheraton on a daily basis. There's also a Longhorn Steakhouse and Olive Garden in that area. There's a movie theater a block away. Serves everything, from popcorn to sushi, to champagne! And cheap too! Two tickets, a large popcorn and drink, cost us less than $25. Restaurants were fantastic. Here's a brief summary of our favorites in walking distance. Breakfast/lunch Caffe Melenzana (around the corner from the hotel) Excellent breakfasts and my husband loved their sandwiches. Dinner Yamburger Right across the street. Outside seating only. Does not look like much. I'm not a huge fan of burgers, but thought they were great. Melanzana bistro Pizzaria Very good. Had wonderful experience. Food was fantastic. . If you like Puerto Rican cuisine, you might enjoy it. La Casita (around the corner) was great as well. Kabanas in the Condano District was also very very good. Great tacos. Waffles were good. One of our favorites. Old San Juan We really enjoyed the Stuffed Avocado and Douglas Pub. I would not hesitate to stay at Hotel Miramar! Really enjoyed it's location.
Excellent 10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent 9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Good 6.8
Pros: Size of room
Excellent 10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent 8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Good 6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent 9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent 8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent 10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent 10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Good 6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent 10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent 8.0
Pros: Really close to the beach and Condado !!!
Good 7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Okay 4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Good 6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Good 7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Hotel Miramar - San Juan
Rated no. 12
8.3
Excellent 8.3
Based on 564 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.5
Facilities
7.5
Location
8.9
Overall
7.2
Overall 7.9 Good
Based on 608 reviews
Cleanliness
8.4
Comfort
8.5
Facilities
7.5
Location
8.9
Overall
7.2
Cleanliness
7.3
Comfort
9.3
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
7.0
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
8.4
Comfort
8.3
Location
9.0
Services
8.2
Staff
8.6
Cleanliness
7.3
Comfort
6.6
Facilities
6.0
Location
8.3
Overall
4.6
Cleanliness
7.0
Comfort
7.2
Facilities
7.2
Location
7.8
Overall
6.6
Cleanliness
8.8
Comfort
8.6
Location
9.0
Services
8.5
Staff
8.7
Cleanliness
8.2
Comfort
8.4
Facilities
8.5
Location
8.6
Overall
9.3
Cleanliness
8.2
Comfort
8.2
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
7.0
Comfort
7.5
Location
9.1
Services
7.7
Staff
7.7

Excellent 10.0
Pros: The food in Mojitos and Bagua restaurant were the best
Cons: The wait for check in
Excellent 10.0
Pros: beautiful location
Cons: price
Okay 5.0
Pros: the only outstanding thing that came from this hotel was Orlando at the Nectar restaurant. He was polite and very attentive 10/1
Cons: I didn't enjoy being ripped off by the tours we decided to take. The hotel should look more into the tours and see what they actually offer to guests before recommending them.
Excellent 10.0
Pros: Everything
Cons: nothing
Excellent 10.0
Pros: The staff were very accommodating with our two children under two. They always helped my toddler feel special and provided sand toys in the sand, blew up our inflatable pool floatie at the waterfront.
Poor 1.0
Pros: The location and view of the ocean
Cons: Upon arrival the bathroom was disgusted and toilet has splashed feces. The vanity was covered in hair and the room smelled horrible
Okay 5.0
Pros: Location & view
Cons: Bad sewage smell at the hotel lobby Cigarette butt found on balcony floor Dirty covers (with what look like makeup) Disgusting
Excellent 8.0
Pros: The pool area is outstanding. It also includes a little lagoon that is really not found anywhere else in San Juan. There's a lot of area to kids of be secluded on the grounds of the hotel.
Cons: It's pricey. The hotel is great, but the prices have gone up so much over the years that you start expecting more than what they offer. Again, it's a great hotel, but when you start paying --- or more a night, the Starbucks isn't enough anymore
Good 6.0
Pros: The service, pools and restaurants.
Cons: The beach area and the rooms definitely needed to be clean better. The mattresses were terribly hard, that was definitely the worst thing. The hotel was fun and the people were really nice. However, I definitely envisioned more beach area.
Good 7.0
Pros: good location and friendly staff
Cons: long wait times at the restaurants, and the food and drinks are overpriced. The rooms are par at best from my experience at other 3-4.5 star hotels. I was underwhelmed by the room and the bathroom. The drinks were good but pricey.
Excellent 10.0
Pros: The pool and beach and location
Cons: No convenience store to buy little things to eat
Good 6.0
Pros: The pool and beach.
Cons: The food is to pricey.
Okay 4.0
Pros: The pool area, the restaurants and all of the stores. Also, great location.
Cons: The elevators up.to my building were all broken. Had to use the staff elevators. Arrived at first room i was placed and it was dirty. Arrived at 2nd room they moved me to and still a little dirty. Did not receive any cleaning between my 5 days stay.
Mediocre 3.0
Pros: The ocean view
Cons: It was dirty, the bathroom was in horrible condition needs to be remodel, no hot water
Okay 5.0
Pros: The outside pool and beach area
Cons: Was not as cleaned as they claimed to be. Shower curtain and tub were dirty. Bed comforter was also dirty. Hard to get a hold of front desk, short staffed.
Okay 5.0
Pros: The pool
Cons: Staff and food
Excellent 8.0
Pros: The private beach is wonderful! The staff is always ready to bring you an umbrella. I burn easily and never had a problem finding shade. The water is very calm in this area because of the reef/break. I would have felt safe here with smaller kids.
Cons: If you are looking for evening entertainment this is not the place. It is a very secure feeling hotel but there is nothing to do at night in the area other than eat and/or drink. The restaurants are not worth going to but there is great food close.
Excellent 9.0
Pros: The view from the room was amazing! (wing ocean view) Having the pool and ocean on site was such a huge plus! Great customer service! Overall I would recommend!
Cons: Room was not clean. The sheets smelled and there was so many stains on the sheets and pillowcases the bathroom was dirty hair on the sink and in the tub. For the price of the rooms they could do better. No microwave was also very inconvenient.
Excellent 10.0
Pros: Always saw staff cleaning, wiping tables down after another guest was done eating. Plexy glass between guest at breakfast tables.
Cons: Breakfast food was ok wasn't the best but did the job for some mornings
Good 7.0
Pros: Beach with towels already there
Cons: The food at the hotel was incredibly overpriced and the food was not good.
Excellent 10.0
Pros: The amenities
Cons: No food included in the price.
Okay 4.0
Pros: Unfortunately are hotel stay wasn¿t the greatest we weren¿t impressed
Cons: Fridge didn¿t work great , there were no wash clothes in room when we arrived and we were at the top floor
Excellent 8.0
Pros: The surroundings: the gardens, the swans at the ponds,, the beach, the historic Spanish fort.
Cons: No
Excellent 8.0
Pros: I liked that they only provided housekeeping when you requested it. It was a good location and a great view from our balcony. The gardens are also beautiful.
Cons: Rooms and hallways definitely need a new paint job. The walls are also paper thin so you can hear everything going on in the room next door. The hours of operation for the pool/beach area were also unclear.
Okay 5.0
Cons: servivce was very poor
Good 7.0
Pros: The location on the beach
Cons: Ac never worked right on the room . The pools and hot tub have a nasty black slimy mildew around the top not Clean
Okay 5.0
Pros: Location
Cons: Understaffed and lack of cleanliness and lack of amnesties
Good 7.0
Pros: Location
Cons: You could hear the next room very easily at night.... they were really loud. Water made a loud sound in shower when turned on. Water took a long Time to heat up.
Good 7.0
Pros: Design
Cons: It is completely understaffed. No bars are open and half the restaurants are open. The things sold in gift shop at outrageous ($5 coke) and the available menus were extremely limited. There was 1-2 people working on the beach to take drink orders.
Good 7.0
Pros: Location,pool,beach was crowded though.
Cons: Room was dirty pool area had dirty walk ways. Needs more staff.
Okay 5.0
Pros: The location was great, an amazing private beach!
Cons: Yes, the hotel staff checked personal bags for food and alcohol. They also accused us of playing loud music and smoking - which we were not. Felt like teenagers in this hotel. There was no respect.
Okay 4.0
Pros: The location was good.
Cons: For the price paid, and resort fees, service was poor to non existent. Took forever to get any drink / for, etc. The rooms are no better than cheap economy hotels with small size and only double beds, not queen. Also, the ¿ocean view¿ was hardly t
Good 7.0
Pros: Great views and the beach area was fantastic!
Cons: Our trip was during COVID and many hotel amenities weren¿t open.However the hotel still charged full resort fees.They do not tell you about the required $75/night incidentals charge, which must be swiped separately and isn't refunded until after check
Poor 1.0
Pros: WORST CUSTOMER SERVICE EXPERIENCE IN MY 35 YEAR OF BEING ALIVE.
Cons: EVERYTHING WAS A TERRIBLE/UNPROFESSIONAL EXPERIENCE.
Good 6.8
No great ..but ok
Mediocre 3.0
Cons: Reps are trained lie.. Room was not cleaned. I called in advance to see what the deposit was and was told 75-100 once I got there they collected a $300 deposit. checkout I had to pay additional $174 dlrs resort and room fee.
Poor 1.0
Pros: The location
Cons: Staff and not organized
Excellent 9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Good 7.0
Pros: I liked the location the best, and the breakfast was great.
Cons: I had reserved an ocean view room and they put me in a room facing the backs of buildings. They did correct it, but the new room had continual issues with the air conditioning unit. Front desk Would not fix issue after first attempt with maintenance.
Good 7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Okay 5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent 9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Excellent 8.0
Pros: Room
Cons: Parking
Excellent 10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Okay 5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Excellent 9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Okay 5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Excellent 8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent 10.0
Pros: It was in the right between the old and the new city.
Excellent 9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Mediocre 2.0
Pros: Nothing.
Cons: Staying there
Excellent 8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Okay 5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent 9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Caribe Hilton - San Juan
Rated no. 13
7.9
Good 7.9
Based on 608 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
6.9
Location
8.3
Overall
7.4
Overall 7.9 Good
Based on 392 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
6.9
Location
8.3
Overall
7.4
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
8.0
Overall
7.5
Cleanliness
6.5
Comfort
6.5
Facilities
5.0
Location
6.0
Overall
6.0
Cleanliness
8.5
Comfort
8.3
Location
8.1
Services
8.2
Staff
8.7
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
6.0
Overall
8.0
Cleanliness
7.2
Comfort
7.2
Facilities
6.5
Location
7.0
Overall
7.4
Cleanliness
8.7
Comfort
8.7
Location
8.4
Services
8.1
Staff
9.1
Cleanliness
8.3
Comfort
8.8
Facilities
9.0
Location
8.7
Overall
9.3
Cleanliness
8.7
Comfort
8.4
Facilities
6.8
Location
8.6
Overall
7.1
Cleanliness
8.5
Comfort
8.2
Location
8.5
Services
7.7
Staff
8.7

Good 7.0
Pros: very very clean and even though housekeeping wasn’t everyday you were able to request it
Cons: i despised having to wait for a valet to bring your car since there is only valet parking. It was hard to plan when you couldn’t just go right away
Good 7.0
Pros: Facility was clean and sufficient for our needs. Nice restaurant. Poolside dining.
Cons: Rooms were very small. One slow elevator for the entire hotel.
Good 7.0
Pros: The staff were friendly, the Comedor restaurant was amazing, and the COVID precautions were appreciated. Location good too.
Cons: The elevator was incredibly loud all day and night, it also took a very long time to arrive since there was only one for the entire hotel. The hotel overall was nice but for the price I paid I'd expect better.
Excellent 10.0
Pros: Good location , breakfast was good
Cons: I wanted to add an additional day because I booked through booking. Com it was complicated so no I have to book another room else where
Excellent 8.0
Pros: Desk Staff and housekeepers were polite...valet was a bit stand offish....
Cons: Location would be the only drawback
Okay 5.2
Pictures don’t show what the hotel looks like. Small room with broken fixtures.. does not worth the money.
Excellent 8.0
Pros: In hotel restaurant had delicious food at affordable pricing.
Cons: We stayed during the week for my mother's 60th birthday. Hotel was quiet until Friday night when someone checked into the room next to us.
Excellent 9.0
Pros: The staff were amazing especially the staff who checked us in.
Cons: The room was small but nothing was wrong.
Good 7.0
Pros: Staff was very nice and welcoming.
Cons: For the price we paid for this room was not worth it. Bed didn¿t feel so clean stains on the bed sheets. Mattress was so old and sunk in, Bathroom toilet to wouldn¿t stay up Bc too tight to the sink counter top. Not a great experience.
Excellent 8.0
Pros: Cleanliness and staff attention when needed
Cons: I asked for a wakeup call for 3:3O AM and did not receive it. I was in a rush to get to airport...not a good start to the day!! also the waiters and other food personal are very very slow. no free breakfast nor parking!
Poor 1.0
Pros: Nothing
Cons: This is was my first time going to San Juan, Puerto Rico. I booked a stay at the marriot courtyard and did not like anything about this hotel. The staff was rude and I had to check out. I¿m still having issues getting my money refunded.
Mediocre 2.0
Pros: Not far from old dan juan and beach
Cons: Bed is uncomfortable. Very loud as they did construction on room next door. Pool you can only sit in as they serve guests food from restaurant. Only 1 elevator and it takes a very long time. Overpriced for location
Poor 1.0
Pros: For the price that I paid for the room it was not worth it I thought I was getting a suite end up getting a king bed I felt like I was in the closet!!
Cons: It was dirty! The staff was rude when you have one nice manager in the actual hotel already so that her name was but she was sweet in the kitchen all the staff are rude and barely speak English!!
Okay 4.0
Cons: Parking situation
Mediocre 2.0
Pros: Staff was nice
Cons: No compensation for having no water for almost a day. Staff was nice but hotel was old only 1 elevator. Very far from beach and all activities
Okay 5.0
Cons: The service was highly disappointing. I only needed service twice and it was not fulfilled until I asked twice.
Excellent 10.0
Pros: Location
Cons: Smaller rooms
Excellent 10.0
Pros: Hotel staff was very welcoming, breakfast in the lobby restaurant was delicious
Excellent 10.0
Pros: The restaurant
Excellent 10.0
Pros: The staff were AMAZING! When I go back I¿m going back there!
Mediocre 3.2
Too expensive for what you get 180 usd + 14 touristic taxes 1 night
Excellent 9.0
Pros: Clean and nice staff
Cons: Parking was expensive.
Excellent 10.0
Pros: The room was beautiful, clean and comfortable. The staff did they best to serve with courtesy and professionalism.
Cons: The parking is valet and extremely expensive. $16 per day. Other that this issue with the parking, I totally recommend this lovely place.
Excellent 8.5
Pros: Great location and great dining facility.
Okay 5.0
Pros: The location to the airport
Cons: Very unfriendly male staff said there is only complimentary breakfast if its something that was purchased in the package when you book your room. His response to me makes no sense. It can not be complimentary if you have to purchase it.
Good 6.0
Cons: Could use complimentary breakfast coffee and snacks are overpriced.
Okay 5.0
Pros: The size of the room
Cons: The hotel is not located in Condado and is not a 4 star hotel at all; I would Give it 2.5 stars. The tub drained slow; the carpet was ripped, there is only one elevator, only valet parking available.
Mediocre 2.0
Cons: Unexpected hidden fees.
Excellent 10.0
This Courtyard is a cut above a basic place and a cut below luxury. I found the staff attentive without being intrusive. While there is no free breakfast, the hotel puts out a large pot of good, strong coffee. There is a small kiosk from which guests can purchase snacks, pop, juice and iced tea. The WiFi is free. The rooms have small safes and refrigerators. The parking is by valet, and that's a good thing given how hard it is to find parking in San Juan. Taxis line up in front of the hotel. If using Uber, the driver will insist on pick-up a block away so as not to irritate the taxis. There are coin-operated washing machines and dryers, a godsend on a long business trip. There is an ATM in the lobby. The hotel has a small pool which is mostly in the shade. It's more for dipping than swimming. It was a pleasant place to sit and read. While this hotel is not far from the cruise ship port, there are hotels closer to it with mainland chain restaurants situated among them. The Comedor restaurant inside the hotel offers surprisingly good and creative dishes. It's not cheap, but it's far from breaking the bank. There are quite a few local restaurants nearby on Avenida Prince de Leon, with different cuisines and price points. I felt safe going to them but wouldn't want to walk solo after 9pm. Also located on this Avenida are a supermarket and drug store.
Okay 4.0
Pros: Location was good. Closed to Las Placita. No self parking. Valet parking only for $15.
Mediocre 3.0
Pros: The waterfront area, one block down from the hotel.
Cons: 1- Only 10% of the staff displayed some professionalism.Rarely you'll encounter welcoming faces. 90% of the time you can be totally ignored by the staff when passing by.The housekeeper just stares at you and does a poor job. No hospitality at all.
Poor 1.0
Cons: I cancelled the reservation. There was no electricity at the time of check in
Good 7.0
Cons: People smoking at the pool, staff was notified and no action was taken.
Okay 5.0
Pros: It is conveniently located near the airport and they have free breakfast. I only spent 1 night here because my flight was canceled. It was clean and comfortable. Great food in the area.
Okay 4.0
Pros: Not happy at all for a Marriott hotel and the price I paid. Room was not up to standards for Marriott. Carpet torn up by entry to room. Disappointed! Only good thg...staff!
Cons: Up kept! I'd attach the picture I took if I could.... sad.
Excellent 8.0
Pros: Location.
Excellent 10.0
Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.
Cons: Nothing.
Okay 5.7
Cons: Hotel is a little dated
Okay 4.0
Pros: Poor. Did not clean the room one day.
Okay 4.0
Pros: the location. That's all
Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Excellent 9.4
Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.
Excellent 10.0
Pros: Good service
Cons: Anything
Good 6.8
Pros: The staff, very helpful
Mediocre 3.7
Pros: Location
Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.
Excellent 9.7
Pros: Great breakfast, food was perfect.
Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Good 7.1
Pros: It was close to cruise ship terminal. Staff friendly Clean
Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Excellent 9.3
Pros: I loved the view from my window....El Morro:))
Cons: Having to valet park. No other option
Good 6.6
Pros: The staff was super friendly and helpful.
Cons: No on site parking and no breakfast.
Courtyard by Marriott San Juan Miramar - San Juan
Rated no. 14
7.9
Good 7.9
Based on 392 reviews
Details
Reviews

Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Overall 7.5 Good
Based on 3 reviews
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Okay 5.1
Pros: View from our room
Cons: No beach
Excellent 8.2
Pros: The hotel is comfortable - not exactly a luxury hotel but certainly adequate. The staff is very polite and helpful. I was there for work so I didn't get to use all the facilities so I can't really comment on them, but my stay was very pleasant.
Cons: I was charged an extra $100 or so tax (for a 3 night stay) in addition to the so-called "taxes" I was charged by Kayak. Whose fault is this? I assume Kayak is to be blamed here, since they do not mention that there are extra fees and taxes in addition to the price they charge. This is a deceptive practice.
Condado Lagoon Villas at Caribe Hilton - San Juan
Rated no. 15
7.5
Good 7.5
Based on 3 reviews
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Where to stay in San Juan?

Our map will help you find the perfect place to stay close to San Juan Isla Grande airport by showing you the exact location of each hotel.