Hotel Hidalgo

Low average, i have meet better places for the same cost

Pros: Very close to the downtown

Cons: The rooms are too old and in bad conditions

The room we reserved using Priceline was supposed to be a room with a standard double bed and air conditioning. There was no air conditioning and it was the hottest time of the year. It turned out that the hotel did not have any air conditioned rooms. The hotel would not honor the price at which I reserved and tried to tell me I had to pay 50 pesos more. They said they did not know who Priceline was and it was not their fault that Priceline misrepresented that they had air conditioning and that Priceline was offering a price lower than their posted price. I kept pointing to my reservation papers from Priceline and refused to pay more. Then they offered a room with a supposedly larger bed if I would pay the 50 pesos more and I agreed to that, but when we went to the room, the bed was a standard double bed, not a larger bed after all. The room had no window or other ventilation at all - just a ceiling fan - and so would have been terribly hot. We went back to the desk and complained, and the clerk said he would have to talk to the manager and to come back in an hour. When we returned, he had not talked to the manager, but he did then, and we were offered a room at the price we had reserved and that would at least have a window. We went to that room, and the window was a tiny little window in the bathroom that would not have provided any ventilation. So we went back to the desk and complained to the manager again and, although it obviously pained him to do so, he finally offered us a larger room that did have windows for cross ventilation if we would pay the 50 pesos extra. We agreed. We ended up with a comfortable, clean room for a decent price, but we should not have had to go through that whole ordeal.

Pros: The location was excellent.

Cons: The room was misrepresented. It was advertised as having air conditioning, and it did not. None of the rooms of the hotel have air conditioning.