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the man who greeted us & helped us with the parking and the bags was a great intro to the fab service. Awesome views from our room over the city, very cheap hotel but felt like a luxury suite nothing
I've tried all better hotels in Varna, but this one is the best. Sometimes stuff is not very smart. For example they offer can not help you regarding internet problems.
Location and room
charming hotel, nice location
Location, clean room
during my stay at splendid hotel i found the staff both pleasant and very helpful breakfast....it is not quite english style i would prefer to see my eggs being cooked in front of me not left on a hotplate but the locals seem to enjoy
Perfect location, clean room and hotel, good internet connection, nice and professional staff
Nicely located size and smell of room / reception on first floor /
Helpful and friendly staff
Everything was fine with my 3-night stay at the Interhotel Cherno More, in Sept., 2010. I believe that the hotel is a good value for the money, and I would stay there again. My room was fine (large & clean), with a balcony, and great views of the city and sea. The bathroom was also large, and clean. The tv received a bunch of different English channels. The morning buffet was served in the restaurant on the top floor, with great views of the city. Also, there is a bar on the top floor that opens after 16:00, with live music after 23:00 (at least on weekends). The hotel has a great central location, near the end of the Pedestrian Zone, close to the Sea Garden. Everything is within walking distance, both in the city, & along the sea. A couple of things to be aware of: (1) When I checked in, the hotel expected immediate payment for the room, in order to get my passport back. Otherwise, they apparently hold onto it until payment is made. (For me it was not a problem. After I went up to my room and verified that it was okay, I went right back down to the reception, paid for the 3 nights for my room, and got my passport back.) (2) Despite the indications on this and other hotel-booking websites of "on-site" sauna, gym, massage, etc., these facilities are apparently not at the hotel itself. I was told that they were in a separate facility "next door", but did not verify this, nor check prices.
Only the situation is good. Staff was nice but it's not comfortable, too old...
Cental Horribel breakfast, staff and hotel is totally out og date.
Its location to every place - Beach, City cenrte shopping, Fantastic view of sea. To get all these in one is fantastic,and good value for money. NONE
wonderful.......that is enough!
Everything! Excellant food in restaraunt. Very friendly and helpful staff. Great location for the city( only 10 min walk to centre.) Definitely recommend and will visit again. Absolutely nothing!
I had a very pleasant 6 day stay at your hotel... absolutely excellent until the last night of my stay ... a guest occupied the room adjacent and I could clearly hear the TV and conversation coming from there. as above .... did'nt like having to listen to the noise from next room..
Very nice hotel, great facilities like fitness, indoor pool and professional spa services. Compared to other so-called 5 star hotels around Varna, this was the only one that would resemble such a rating on an international scale. If you get one of the upper floor rooms you have an amazing unobstructed view via a full glass front on the ocean. Breakfast is quite diverse and plentiful. Includes indoor and outdoor parking facilities were helpful. The location is also great since it is close enough to the center so you can simply walk there, however it is not really in the middle of it so it is convenient to get there by car. The in-house dining options were very good (as to be expected), on top of it the prices were surprisingly reasonable. Internet was a plus as well, always workin and fast The quality of the service personnel was a bit sketchy. The level of English of most staff was very limited (to be fair, this is common around here) so interactions were kept to a minimum. Most staff was however friendly and helpful, while others gave the impression to be annoyed by our presence.
The hotel enjoys a good central location near both The Sea Gardens and Varna centre, both a few minutes walk away. Room were unbelievably hot, air conditioning was poor and slept with the window open.
Wonderful views over the Black Sea and the beach from the room. Free internet use. Bright breakfast room with one of the better breakfast offerings we've seen in Bulgaria. There could be more seating available in the breakfast room as it was close to full on each morning of our stay, despite breakfasting at different times. Some of the staff were cordial, but not overly friendly. (Others were very welcoming and helpful.)
friendliness of staff; helpful staff; cleanliness; excellent sea front location; good air conditioning; quiet even though it is on a main road no tea & coffee facilities in the room but there is an excellent lobby bar where you can buy drinks.
We were welcomed by friendly staff and checked in without any problems. It was peaceful, relaxing and very clean with a sea view.
Fine hotel, nice and friendly staff.
Location to beach and amenities excellent. Staff very friendly - Hotel lent us beach towels at no cost or even a deposit.
Excellent breakfast quality and staff service The AC system was prematurely turned off, despite warm outside temperatures. The room was very hot. In order to maintain reasonable room temperature, the windows had to remain opening, which allowed outside noise and insects to enter during the night. Desk clerk argued that the temperature was "just fine" for her, but, of course, the AC was on in the main floor lobby.
state-of-the art hotel. the bathroom was bigger than most regular hotel rooms. since it was out-of-season, the area was pretty deserted. but if you like holding hands with your partner and walking cold, windswept beaches, run, don't walk to this hotel in winter.
We had to pay extra for the bathrobes!!! In a 5 stars hotel???!!!
Beautiful rooms & pool, good value for money Not international Kempinski standard in terms of service, breakfast, restaurant etc.
The room was nice. The hotel is located in the more classy part of Golden Sands. The breakfast area is massive with hundreds of people eating breakfast. Since we were there after peak season I can not imagine during the season how much activity there would be. That is a bit much for me at 9:30am in the morning.
the hotel is great...everything is new and shiny they accept only bulgarian money
Everything. Great experience. No.
every thing in this hotel it was perfect
Excellent friendly and helpful staff
We liked the Hospitality of all the staff The Buffet lunch/dinner is just not good enough for a 5 star Hotel, 3 star OK. it is also not hot enough!! The spa treatments were not good value for monies, as the people were very inexperienced!!
Big rooms, nice washrooms, nice view, parking Far from center, poor variety of food
a nice hotel, very good food, fruits looked a little bad, peaches and watermelon--bad bad. please repair the second elevator, the soccer field has no sand on it; the juices are all chemical, nothing natural; make the pool program longer to 20.00, the AC did not work in more rooms, you probably turned off the chiller to save electicity because it was september, bad ideea.
The room, the view, the food were great. They have serious problems with the elevators(only one was working, there was no AC in it, it was really slow), there are also problems with the stairs towards the beach (no light at night, some stairs need to be fixed etc). I would not recommend it for a longer stay, but for a couple of days it's fine.
The entertaining team = young and lovely, the staff hotel = very kind, the food =very good and variety, the pool =clean The internal bars are only for smokers.
the food was excellent, wide variety, the room was huge, we had 2 bathrooms, and it was kept very clean. the animation team was energetic and fun, enjoyed the karaoke! hotel is very near the shops, just have to go down 88 steps! the lift kept breaking down and we were on the 7th floor.
Friendly staff, clean, excellent food, good value for money, lovely pools. Would have liked a facility on each floor to get a drink as there were signs showing that food and drink had not to be taken out of the lounge area up the stairs and we respected this, but would have liked a hot drink in our room.
Good food and clean rooms. There was something wrong with the elevator from time to time.. My room was at the 7th floor..
*Excellent food / service / clean rooms / safe parking lot/ entertainment /pool/ position of the hotel/individual air conditioning in every room. Super entertainment Team (Krassi/Dani/Chefo)...If your goal is relaxation than this is the best Hotel to be in Golden Sands Let's say that the local drinks (soft and anything beside the beer) are not that on Romanian taste....other people seemed to enjoy it very much....
The rooms were nice i thought the hotel was very noisy at night and the staff at times were unhelpful and rude.
The stuff was very frendly. I like most the big balcony, the free parking, the bathroom was clean. Romanian TV channel. The food was OK (especially the dinner' soup). Nice pool and garden (if you have kids, otherwise why you go to the see to stay in the pool:)? The TV chanells transmission quite poor. Lunch was a bit poor. They do not accept Euros so fix rate increased about 10% room price so from 46E => 51E (still OK) for a 4* with 3 meals. I stood in Brussels for 125E in a 4* (actally 2*).
Friendly staff. Very good location. Our room was too close to the elevators and there was too much noise coming from them. There was no internet across the whole hotel, only around the reception area. There were no black out curtains in all rooms, which made it difficult to sleep in the morning because of the bright light.
The receptionists were quite helpful and service-minded. A room for 18 euros per night is a good deal, thanks to the low-season. I did not like the restaurant maintenance. The glasses at the breakfast buffet were full of stains and the salt shakers were wet objecting the free flow of salt.
The location is close to the beach, the hotel is large and clean, in the rooms and also the reception/lobby/entertainment center. They have wireless internet, but only at the reception and lobby, and the parking is free. The pool is OK, and they also have a park inside. Daily entertainment programs are organized at the pool and at the restaurant. The food wasn't extraordinary, and the full board (with the lunch at the plate) wasn't a good ideea. Juices from breakfast are of poor quality, only water is drinkable. You must pay for drinks in the evening. Also you have to pay for towel and mattress at the pool. The hotel hardly qualifies for a 4 stars.
The Spa facilities are really nice. The cleaning services were rather superficial.
Maybe the best hotel in Eastern Europe and one of the best in Europe. HUGE rooms, excellent service, best location, free parking and wireless and wired internet, a great cafe. What else missing? Nothing really.
I travel extensively to many places throughout the world and this is hotel definately provides the best service I have ever experienced, at first it is a little overwhelming because we are not use to such formality here in Australia but it does not take long to get use to being treated like royalty. The quality and quantity of the food is also excellent. I would highly recommend this hotel to those who are extremely particular about service and to those who have a special occassion and want to experience the VIP treatment. would be great if tea and coffee making facilities were available in the room and also a morning newspaper would be nice.
Good central location, good rooms, however it was not possible to sleep with the windows open due to the noise outside. The air con was very effective if a bit noisy. Most of the staff were very helpful. Some of the staff were more willing to help than others, one of the wine waiters was very helpful and gave good local knowledge of the wines and cheeses of the area, however the next evening the other chap obviously couldn't be bothered with us.
We are Korean couple exploring 5 star hotels in Eastern Europe. Great Location if you want to explore the central area of Varna. Close to the Roman bath and the church. luxurious room with superb interiors from the bed to the bathroom. good 5 star rooms. You have to take up the stairs in order to come up to the lobby. We had to pull up our baby stroller every time.
A beautifully done hotel with everything new, but in a very traditional style. Location ideal for walking around Varna sea front and main shopping areas Only very small problem was finding the entrance to the car park as many of the small streets around it have been closed or made into one way.
Beautifully furnished and comfortable, staff very attentive, restaurant wonderful, smack in middle of town parking a bit hit and miss,
The hotel was beautiful - very grand. The free upgrade was also a bonus!
service and cleanliness, also the breakfast
We never tire of this hotel, hen we are not staying here we visit for afternoon tea, it's a lovely place with professional, switched on staff. Even though we have a house in Bulgaria we still try to stay here at least one night just for the pleasure of it, guarded car park. Same as before, hotel perfect, pavements on the approach road are dreadful.
Excellent hotel in the middle of Varna, close to shopping, pedestrian zone, very good for business. An 'old world' atmosphere, but in the best possible way. Excellent, fast and free internet connection, nice big rooms, a-la-cart breakfast, very very reasonable prices. Thoroughly recommended. Not applicable.
The staff were very polite. The room was big and clean. There was an baby bed in the room for our baby!
The proximity of the sea garden and the beach to the hotel is great as you only walk 5 minutes to get to the seaside. Breakfast choice was very poor and once the buffet is finished, the staff did not refill. The hotel is located on a busy road so it is very noisy.
Located within city centre, walkable to major attractions, very close to beach. Very good breakfast. Staff was helpful Room smelled strongly of cigarette smoke although it was a non-smoking room. Also the shower didn't work properly.
friendly and helpful staff, good service
Friendly and polite staff . The room was very neglected!
Helpfulness of staff No
Very good possition close to pedestrian area and the sea. Room, probably, was just renowated and very clean. At first it was a bit complicated to find location of the hotel
The hotel is for a smokers because people smoke everywhere even during a breakfast...
The pleasant staff
Nice location close to the park and the main shopping street. Room was clean and comfortable, located on the same floor as the receptiondesk. Good breakfast. Free use of a PC with internet and wifi. It was a bit more expensive than the hotels we visited throughout Bulgaria, but the location was worth the money.
Excellent location near by the city commercial center as well as the beach/park. It is no directionals from the main street so it is extremely difficult to find out the location when coming by car - my navigator was not helping me enough (I have also a Navon GPS bought this year) so it was a real nightmaire reaching the hotel - . Bathrooms sewage was working bad.
In itself Hotel, so quiet and excellent located.
Perfect location, excellent service, great interior design.
everything including the location, room and staff were fantastic, like a cool london hotel. I will stay here again. breakfast could be better.
breakfest really poor
It was cosily and fusion. N/A
The staffs were very friendly and I liked the interior design of this hotel, very modern and smart. Breakfast was also very good! None!
All, it's an excellent hotel!!
We enjoyed our five days at Modus Hotel a lot. The stuff is very friendly and helpful, there's this certain atmosphere you truly feel welcome which is actually very seldom to find in hotels. The hotel is in Varna itself, right at the city beach. If you feel like this huge party beach up of Varna, don't choose this hotel. If you feel like living right in a lively city, still only 3min away from a great beach, i would choose Modus Hotel again. No
the hotel was clean and modern; the breakfast was lovely and the restaurant service impeccable; dinner was reasonably priced and the warm chocolate cake was to die for! the fitness facility was only an exercise bike and a treadmill in a very small, basement space; there was no matting on the floor outside the shower/sauna and it was very slippery when wet.
everything really I like the hotel
location and comfort swiming pool to small comparing to the capacity of the hotel
The hotel interior design, cleanliness of the rooms and public areas. The staff can improve their skills and language (english), more lounge chairs by the pool where needed.
spa, pool, sauna, fitness pool could be bigger
Good location and nice attitude of the hotel staff. Execellent breakfast and nice pool (indoor and outdoor pool)
all the staff were very helpful and friendly,the public areas and pool area were kept very clean and tidy at all times.In hotel prices were very reasonable for a 4star . at the time we stayed there were lots of young children there and they did crowd the pool.
the room was spacious and clean and I've appreciated the pool there were sparely chaise longues by the pool, insufficient
Spa Dirty carpet in my room
only complaint would be about the breakfast, not a very good selection, but in saying that everything else about the hotel was excellent
Nice new rooms with quality close to a 5* hotel. Small children chairs in restaurant. Underground parking. The indoor pool with warm water was very appreciated by our daughter. Diversify a little more the food.
Made to feel very welcome - all the staff were friendly and spoke english very well.
The kindness of the staff and the general conditions for a short business trip. no
centre of of town No atmosfere
All the staff are great, spoke ok english and could not do enough for me and my partner Breakfast could of been better
The staff was excellent!!!!!..They were so helpful especially Valentine..She helped us and we really were impressed by the way she went out of way to make us comfortable.
value and location
close to Varna city centre with great views from roof top bar of cathedral & black sea.
Personal understood english, brekfast was good, bathroom is good. Hotel is good for short stay. location is wery good. hotel needs repairing, the furniture is used, it's used and it more looks like 3 star hotel not 4.
The hotel is fine and the staff was very nice, room service food was excellent - and about the location - well - right in the centre of varna - so we liked it and will stay there again -Just the A/C was not working properly both times when we stayed there and there was no one to fix it.
Good location, roof terrace restaurant/bar excellent with good food. Friendly courteous staff room service very good
Room was soooo pretty! Very comfortable and clean. Excellent facilities - the pool was very warm and water clean. Outdoor jacuzzi is huge. Heaps of other games - chess, pool, foosball, boardgames, tennis court. Fitness room looks good on the internet but most of the machines don't work. There are light free weights however and a vibrating machine. They don't have someone at the pool bar as they say on the description, but a staff member occasionally comes by the pool to take orders.
Dallas Residence is one of the most beautiful places I have ever seen. It has all the qualities of an exquisite, elegant and refined hotel. The whole place is like a museum! We appreciated a lot the professional and helpful attitude of everybody there, and we would like to address special thanks to the receptioner/manager who was extremy nice, kind,helpful and friendly. This is the place where we will always come back to. Just keep the good work you are doing there! You are fantastic!
the quitness Cleaningness
Due to arrival at 02.00am hotel security was waiting and guiding me into my room. Breakfast was perfect wih personal service! Location wunderfull and I was not able to join all the facillities due to my short stay! I promised myselv to use the Dallas Residence hotel again during my next stay! More Clear signs on the access roads to the hotel !
Airconditioning didn't work properly
95% of staff were fantastic. A couple of them, I reported. when asked for something, walked away muttering. Very rude. Heard them yell at old folk in the dining room. Loved the hairdressing salon. Friendly reception area. A very bad experience in some areas. As above. Most important, I'm quiet, independent. A poor sleeper, I wanted my herbal tea in the early hours, the joy of making myself a 6 am cuppa. It could not be done, they refused me a kettle. I had to buy my own kettle. Only hotel inAlso, the fridge was actually warm, because its shut in a small cupboard. I had to get ice daily to keep my medication cold.
Wireless Internet access & efficiency/friendliness of staff.
Personnel was very friendly, fast in serving and accurate, rooms were impressively spacious,restaurant had the best food I enjoyed during my stay in Bulgaria. Small TV,extremely small and old TV suitable for two star hotel!!!
the food was great; nice staff; good facilities no juice for breakfast; the elevator was too little
Nothing Too low quality for hotel 4**** and for other Golden Tulip hotels.
Easy to find. Checking in and out was straight forward. Staff English speaking and helpful. Rooms nice size and clean. Euronews on T V in room was in French. At bar charged 2.30 Leva for 330 Ml bottle of Kamentza when on menu this charge was for 500 Ml. Did complain, staff agreed this was wrong but nothing was done about it.
central to the sights and shops of Varna / value for money there was a poor choice for breakfact on my first morning
Location and value for money Room too warm at night, air-con did not work
the heating system based on air vetilation is not comfortable because of the noise. the rooms were a little bit too chilly.
The service was very good. Staff is very attentive. Restaurant a la carte from high quality. No relaxing facilities like gym, sauna or Spa for such a good accomodation quality
I liked almost everything The only remark I have is regarding the breakfast - there is a choise among differnet types but in general on the smalish size
We was well pleased with the comfeart and to the staff that served us the night we arrived they was so helpfull with out phone changing to Bulgarian and serving our food . Nathing to complain about
fine dinning in the restaurant
Great location, nice restaurant, clean rooms The staff wasn't that nice as I expected, but still the hotel is great.
The quiet! Parking difficulties
big room,the price for room nothing,he was electricity problem and we dont have electricity 4 hours,was incredible,five stars hotel without electricity no elevator ,no air condition,you stay outside from the hotel.nice holiday
Hotel stuff very friendly, amazing view to sea, perfect location. Clean and big room, parking place. No terrace, not possible to open the window and breath the fresh sea air. Voice insulation between rooms very poor, and aircond can not cools down the room.
The location in the center of the Golden Sands Resort Area and close to the beach. The rooms were very clean and the staff was helpful. The food was excellent and there was plenty of it, with a large variety to satisfy all tastes. Didn't like the fact that room windows don't open at all!!! Long waits for the elevators. One day the elevators were out of order (all three of them at once?!) - problem was solved within a couple of hours! There was an electrical power cut another. Shouldn't happen in a 5*** hotel which it definitely isn't! More like a 3*** level European hotel. Hotel was too busy/noisy and not relaxing.
Sea view wireless internet has to be free of charge
room and view from 15th floor smell in the room (cigarettes)
On the good side - location, casino, big and spacious room, nice view / On the bad side - Wifi not with good quality, not too many facilities, sometimes a bit noisy as well until 1 o'clock
Superb location right next to beach, nice spacious rooms Breakfast very bad ( although good food, but dirty tables, no waiters to help )
the rooms were very nice the food was not very good i didn't feel it warrented a 5star rating there were no facilities for a hot drink after 9pm you wasn't alowed to use your own kettle in the rooms and they didn't supply one which i felt was very bad.
Location was great! Right on top of the beach. The surrounding area has questionable security. I had both my wallet and phone stolen, and did not feel entirely safe after exiting the hotel.
Good location,easy to find, Apart from casino no other indoor fascilities.
easy access the minibar was removed
Location is very closed to the station, that is very convenient.
correct quality for the correct prices at all services; nice and friendly personnel. No-
Staff did an excellent job cleaning the room.
The stuff of the reception no
easy access to train and city. room was clean and staff were efficient breakfast menu was not western friendly, eggs as a staple breakfast were in limited choice.