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One location in Santurce
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Reviews
2.0 Poor
Apr 2024
2.0 Poor
Mar 2024
6.0 Okay
Mar 2024
4.0 Mediocre
Jan 2024
10.0 Wonderful
Dec 2023
10.0 Wonderful
Dec 2023
One location in Santurce
Filters
Reviews
4.0 Mediocre
May 2021
Pros:
The staff was very friendly. I rented a Jeep Wrangler and received a Honda CRV. I would not have mentioned it, but it was specific that it was a Wrangler to enjoy the environment on this vacation. Our flight was late, so they cancelled the Jeep and gave it to someone else after two hours. Nowhere does it say after two hours your car is cancelled ( I would’ve called if I knew this information). They did not call to confirm.10.0 Wonderful
Apr 2021
Pros:
The staff was very friendly and extremely helpful. Would definitely use Thrifty of San Juan again!!!2.0 Poor
Mar 2021
Pros:
NoCons:
Maybe change the name to shifty rental4.4 Mediocre
Oct 2020
Cons:
I rented an Audi and the rental company told me they don’t even own an Audi4.8 Mediocre
Jul 2019
Cons:
We waited over 1 hr in line for this car. Then they gave us a cat and then said, oh no you have to wait another 30 minutes for another car. This one is rented! -1 1/2 hrs wait to leave Thrifty. We missed our dinner RSVP. Terrible service at the counter. terrible!10.0 Wonderful
Jul 2019
Pros:
YesOne location in Santurce
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Reviews
2.0 Poor
Mar 2020
Pros:
Nothing at all. Bait and switch. Made the reservation for $168, got to PR the car cost $500. They refused to accept my military full coverage auto insurance. Manager was dismissive and rudeCons:
Car was extremely over price. $500 for manually doors and windows. AC Bartley worked. Took over an hour to pick up rental even though I had a reservation. I rented through EZ Rental but Every was processed thru Allied. Horrible experience. I’d2.0 Poor
Feb 2020
Pros:
NothingCons:
Will never go there again3.2 Poor
Feb 2020
Pros:
Nothing. Don’t come here.Cons:
The staff was very very slow and did not care about customer service. She was rude when I tried to get a time estimate after waiting 40 mins to be called up. The other staff members appeared to be very disorganized. After 50 minutes, we decided to leave. We never got the car and took our business to another car rental place that was much much quicker.5.6 Fair
Jan 2020
Cons:
Oh my, this place is a mess... it's now called allied. I rented here before with the same experience. This time I had to cancel because they were saying my online rate wouldn't allow me to use my private vehicle full coverage.... so rented online then they wanted an additional 174$... went to NU down the street got a nicer car for same original online price. Also 2 different customers were accused of damaging their car while we were standing in line, both had taken pics and proved otherwise. It is slow, rude, disorganized, poorly ran, etc.5.2 Fair
Jan 2020
Pros:
Not really6.0 Okay
Jan 2020
Cons:
The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customersOne location in Santurce
3 locations in Santurce
Filters
Reviews
2.0 Poor
May 2021
Pros:
Car was not available. They were sold out. I was stranded at 7am with no rental car10.0 Wonderful
Oct 2020
Pros:
The hertz employee (I do not recall his name) was easily the most helpful and friendliest rental agent I have interacted with in SJ. A+. And the car was excellent3.6 Poor
Jan 2020
Cons:
The car broke down and we lost one vacation day waiting for tow truck and new car. Plus the car was extremely basic for the price.2.0 Poor
Dec 2019
Pros:
My booking was cancelled, as I arrived 2,5 hours after the initial booking starting time.10.0 Wonderful
Oct 2019
Pros:
Staff was very friendly and helpful. Easy to figure out in terms of checking in and dropping off!Cons:
Nothing.10.0 Wonderful
May 2019
Pros:
Everything was amazing, pick up/ drop off was smooth and car was great.One location in Santurce
One location in Santurce
One location in Santurce
One location in Santurce
One location in Santurce
One location in Santurce
One location in Santurce
On average a car hire in Santurce costs £53 per day.
Based on ratings and reviews from real users on KAYAK, the best car hire in Santurce is ACE (7.1, 87 reviews).
Take a look at our extensive car hire location map to find the best car hire deals near you.
Compact is the most frequently booked hire car type in Santurce.
A Compact car hire in Santurce costs £48 per day, on average.
On average a hire car in Santurce costs £369 per week (£53 per day).
On average a hire car in Santurce costs £1,580 per month (£53 per day).