|"Clean, comfortable, very helpful staff."||(in 33 reviews)|
|"Comfortable room very clean"||(in 28 reviews)|
|"Friendly helpful staff"||(in 5 reviews)|
|"Shuttle service was not timely."||(in 11 reviews)|
|"Not so close to the airport."||(in 11 reviews)|
|"First shuttle driver the night I arrived was weird d and rude."||(in 2 reviews)|
All day coffee. Microwave in the hall. Plastic utensils available in the hall. Sink and mirrors outside of bathroom so one person could use the toilet while the other brushes teeth, etc.
Cleaning staff and front desk people were very nice, however, the breakfast ladies were rude as hell. All they do is loudly complain and try to deflect any questions from the guests. Yes, I do understand Spanish, so I’m not making a wild guess at their conversation (they haven’t been paid in a while). Although we’ve never been to Saugus so we can’t accurately judge, but the location of this hotel seems to be in a sketchy part of town.
Perfect for what it is.
Check in was easy. We scheduled our shuttle at the desk.the room was clean. Our shuttle was on time and the driver was very friendly.
No restaurant within walking distance.
Waiting, forgot the little things, distance from L
Room was clean, bed comfortable, shower pressure, toiletries available, breakfast, staff was nice. Shuttle service available
Told pic up in 20min (ask for my number but never called) called back gave info all over again...pick finally 45/50 after 1st call, LACK OF COMMUNICATION. driver didnt check on elderly couple getting out of van( hard to get in to the back) husband backed out so his wife could get out and got caught in seatbelt : ( Took smoking room for larger bed (dont smoke) very smelly, should air it out. Opened window and sprayed body spray i had. 20 min from Logan so watch if u wanted to visit in Boston, its not located conveniently
Very Helpful Shuttle and Great Breakfasts
I liked the free breakfast very much. There were a lot of choices-more than I am used to in most moderately priced hotels. In addition, the free shuttle service was extremely helpful in getting to and from the airport, but also we used it a lot to connect with the subway and downtown Boston.
The only thing that surprised me was the location of the hotel in relation to Logan Airport. Although the hotel advertises itself as being close to Logan Airport, it was hardly very close. It turns out that Saugus is quite a distance from the airport. Thank goodness they had free shuttle service.
Service to and from Logan airport
All the staff was friendly, professional, efficient, and cooperative. The shuttle drivers were smooth as silk, and took all our driving worries away. Liz, who manages the breakfast room, encouraged my attempts to learn Spanish. The housekeepers kept our room immaculate. The front desk staff took time with every guest, treating them like honored visitors, even the surly ones. The staff of Holiday Inn Saugus makes this hotel one of the absolute best Holiday Inns in which I have stayed in 60 years!
No recycling, no bench for smokers.
They had a good shuttle service
Too far away from airport
I liked having 2 pillows for each person. I liked the breakfast that came with our stay. The bed was very comfortable
I did not like that on the way up from the first floor to the forth the elevator stopped to pick up a housekeeping employee who got in and stood in front of the elevator door and the we stopped at the next floor and picked up another employee who were crowding the door and they were speaking spanish to each other. That made me feel left odd as if they were talking about me and I think the guest should be the first one out of the elevator especially if they were first in.
Comfortable and accessable. Ideal for stopovers
The district. Industrial.
I like that I can feel safe traveling as a wheelchair user that the Holiday Inn will meet my needs anywhere in the world. I especially like that the shower is well designed and accessible
We had to walk along a busy route without adequate sidewalks in order to get something to eat.
The hotel was clean and the shuttle service to Logan Airport was efficient and friendly.
In the room was a printed notice containing what I read as an implied threat, that if I could not recommend the hotel to other travelers, I should discuss this with management prior to leaving, implying they could sort out any problems in-house. This was not practical in our circumstances, and would not have resolved any of our misgivings regarding the hotel anyway.
Staff service was excellent. They were helpful, kind and friendly. The bed was very comfortable. The van driver from Logan was very personable and informative.
The lack of someplace to eat close by is a drawback. I walked to the steakhouse but it was very difficult for me as I am just recovering from surgery and I have a bad hip. The loss of the wireless service the morning I left I found a bit frustrating.
Value for money; very nice room; reasonable breakfast
No shuttle service from the airport (during 12.30am-4.30am) which meant we had to take a cab and the taxi drivers (yes, two of them) had no idea of the location of the hotel. Summing up, spent $90 to get there which could have been avoided if a shuttle service was provided.
construction, plastic on windows,
Everything was comfortable. I liked that we could park in the back lot & have easy access thru the back door to our room on the 1st floor.
The back entrance was not very inviting. There were rags laying around & the large rug by the back door got caught in the door when it was opened.
noisy air condition can not turn off by our hands
The Saugus Hotels Holiday Inn Express Saugus Logan Airport is located only 11 miles from downtown Boston in a contemporary-styled hotel for vacation or business travel. The hotel is only two miles from Breakheart Reservation and five miles from Memorial Stadium. This air-conditioned hotel has 145 non-smoking guestrooms with amenities. The Logan International Airport is seven miles away while Manchester Municipal Airport is 38 miles away.
Guests at the Holiday Inn Expresso Saugus have access to a free airport shuttle to Logan Airport 24 hours a day as well as complimentary high-speed wireless Internet access. The hotel boasts an outdoor pool, fitness center, business center, and a hot breakfast buffet. Parking is free for guests for the duration of their stay.
Each guestroom at the hotel offers a sofa, refrigerator, and a 32” flat-screen television. There is a local shuttle available for guests that stops at top attractions including TD Garden, Fenway Park, Boston Convention Center, Boston Commons, and the New England Aquarium.
Many restaurants are only a few steps from the hotel including Italian cuisine at Angela’s Coal Fired Pizza, burgers and fries at Fuddruckers, Brazilian fare at Midwest Grill, and Chinese food at Kowloon Restaurant. Other popular options include Iron Town Diner, 110 Grill, Hooters, Sake Japanese Restaurant, and Rosaria.
The hotel is near many attractions such as Saugus Iron Works, Square One Mall, Lynn Woods, and the USS Constitution Museum. Bunker Hill Monument, Horn Pond, Charlestown Navy Yard, and Revere Beach are also found within a few miles of the hotel.
based on 583 reviews
Policies vary by room type and provider.
All existing bookings at Holiday Inn Express Saugus (Logan Airport) can be changed or cancelled for stays up to 30 June 2020. For more information, visit the Intercontinental Hotel Response to COVID-19 page.
Holiday Inn Express Saugus (Logan Airport) is located at 999 Broadway, 0.9 miles from the centre of Saugus. Prankers Pond is the closest landmark to Holiday Inn Express Saugus (Logan Airport).
Check-in time is 15:00 and check-out time is 11:00 at Holiday Inn Express Saugus (Logan Airport).
Yes, Holiday Inn Express Saugus (Logan Airport) offers free Wi-Fi.
Yes, Holiday Inn Express Saugus (Logan Airport) offers free parking.
Yes, Holiday Inn Express Saugus (Logan Airport) offers free airport shuttle service.
Holiday Inn Express Saugus (Logan Airport) is 7.3 miles from Boston Logan Intl. Holiday Inn Express Saugus (Logan Airport) is 9.6 miles from Beverly.
No, pets are not allowed at Holiday Inn Express Saugus (Logan Airport).
Yes, Holiday Inn Express Saugus (Logan Airport) has a pool on-site.
Holiday Inn Express Saugus (Logan Airport) has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.