Recent reviews
- All reviews
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- Neutral
- Negative
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8.0
No restaurant within walking distance.
review from KAYAK -
6.0
Room was clean, bed comfortable, shower pressure, toiletries available, breakfast, staff was nice. Shuttle service available Told pic up in 20min (ask for my number but never called) called back gave info all over again...pick finally 45/50 after 1st call, LACK OF COMMUNICATION. driver didnt check on elderly couple getting out of van( hard to get in to the back) husband backed out so his wife could get out and got caught in seatbelt : ( Took smoking room for larger bed (dont smoke) very smelly, should air it out. Opened window and sprayed body spray i had. 20 min from Logan so watch if u wanted to visit in Boston, its not located conveniently
review from KAYAK -
7.7
I liked the free breakfast very much. There were a lot of choices-more than I am used to in most moderately priced hotels. In addition, the free shuttle service was extremely helpful in getting to and from the airport, but also we used it a lot to connect with the subway and downtown Boston. The only thing that surprised me was the location of the hotel in relation to Logan Airport. Although the hotel advertises itself as being close to Logan Airport, it was hardly very close. It turns out that Saugus is quite a distance from the airport. Thank goodness they had free shuttle service.
review from KAYAK -
10.0
Service to and from Logan airport
review from KAYAK -
9.6
All the staff was friendly, professional, efficient, and cooperative. The shuttle drivers were smooth as silk, and took all our driving worries away. Liz, who manages the breakfast room, encouraged my attempts to learn Spanish. The housekeepers kept our room immaculate. The front desk staff took time with every guest, treating them like honored visitors, even the surly ones. The staff of Holiday Inn Saugus makes this hotel one of the absolute best Holiday Inns in which I have stayed in 60 years! No recycling, no bench for smokers.
review from KAYAK -
4.0
They had a good shuttle service Too far away from airport
review from KAYAK -
5.4
I liked having 2 pillows for each person. I liked the breakfast that came with our stay. The bed was very comfortable I did not like that on the way up from the first floor to the forth the elevator stopped to pick up a housekeeping employee who got in and stood in front of the elevator door and the we stopped at the next floor and picked up another employee who were crowding the door and they were speaking spanish to each other. That made me feel left odd as if they were talking about me and I think the guest should be the first one out of the elevator especially if they were first in.
review from KAYAK -
7.0
Comfortable and accessable. Ideal for stopovers The district. Industrial.
review from KAYAK -
6.6
I like that I can feel safe traveling as a wheelchair user that the Holiday Inn will meet my needs anywhere in the world. I especially like that the shower is well designed and accessible We had to walk along a busy route without adequate sidewalks in order to get something to eat.
review from KAYAK -
4.4
The hotel was clean and the shuttle service to Logan Airport was efficient and friendly. In the room was a printed notice containing what I read as an implied threat, that if I could not recommend the hotel to other travelers, I should discuss this with management prior to leaving, implying they could sort out any problems in-house. This was not practical in our circumstances, and would not have resolved any of our misgivings regarding the hotel anyway.
review from KAYAK -
5.6
Staff service was excellent. They were helpful, kind and friendly. The bed was very comfortable. The van driver from Logan was very personable and informative. The lack of someplace to eat close by is a drawback. I walked to the steakhouse but it was very difficult for me as I am just recovering from surgery and I have a bad hip. The loss of the wireless service the morning I left I found a bit frustrating.
review from KAYAK -
7.2
Value for money; very nice room; reasonable breakfast No shuttle service from the airport (during 12.30am-4.30am) which meant we had to take a cab and the taxi drivers (yes, two of them) had no idea of the location of the hotel. Summing up, spent $90 to get there which could have been avoided if a shuttle service was provided.
review from KAYAK -
5.6
construction, plastic on windows,
review from KAYAK -
8.0
Everything was comfortable. I liked that we could park in the back lot & have easy access thru the back door to our room on the 1st floor. The back entrance was not very inviting. There were rags laying around & the large rug by the back door got caught in the door when it was opened.
review from KAYAK -
4.0
Serve breakfast noisy air condition can not turn off by our hands
review from KAYAK
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8.0
No restaurant within walking distance.
review from KAYAK -
10.0
Service to and from Logan airport
review from KAYAK -
9.6
All the staff was friendly, professional, efficient, and cooperative. The shuttle drivers were smooth as silk, and took all our driving worries away. Liz, who manages the breakfast room, encouraged my attempts to learn Spanish. The housekeepers kept our room immaculate. The front desk staff took time with every guest, treating them like honored visitors, even the surly ones. The staff of Holiday Inn Saugus makes this hotel one of the absolute best Holiday Inns in which I have stayed in 60 years! No recycling, no bench for smokers.
review from KAYAK -
8.0
Everything was comfortable. I liked that we could park in the back lot & have easy access thru the back door to our room on the 1st floor. The back entrance was not very inviting. There were rags laying around & the large rug by the back door got caught in the door when it was opened.
review from KAYAK
-
7.7
I liked the free breakfast very much. There were a lot of choices-more than I am used to in most moderately priced hotels. In addition, the free shuttle service was extremely helpful in getting to and from the airport, but also we used it a lot to connect with the subway and downtown Boston. The only thing that surprised me was the location of the hotel in relation to Logan Airport. Although the hotel advertises itself as being close to Logan Airport, it was hardly very close. It turns out that Saugus is quite a distance from the airport. Thank goodness they had free shuttle service.
review from KAYAK -
7.0
Comfortable and accessable. Ideal for stopovers The district. Industrial.
review from KAYAK -
6.6
I like that I can feel safe traveling as a wheelchair user that the Holiday Inn will meet my needs anywhere in the world. I especially like that the shower is well designed and accessible We had to walk along a busy route without adequate sidewalks in order to get something to eat.
review from KAYAK -
7.2
Value for money; very nice room; reasonable breakfast No shuttle service from the airport (during 12.30am-4.30am) which meant we had to take a cab and the taxi drivers (yes, two of them) had no idea of the location of the hotel. Summing up, spent $90 to get there which could have been avoided if a shuttle service was provided.
review from KAYAK
-
6.0
Room was clean, bed comfortable, shower pressure, toiletries available, breakfast, staff was nice. Shuttle service available Told pic up in 20min (ask for my number but never called) called back gave info all over again...pick finally 45/50 after 1st call, LACK OF COMMUNICATION. driver didnt check on elderly couple getting out of van( hard to get in to the back) husband backed out so his wife could get out and got caught in seatbelt : ( Took smoking room for larger bed (dont smoke) very smelly, should air it out. Opened window and sprayed body spray i had. 20 min from Logan so watch if u wanted to visit in Boston, its not located conveniently
review from KAYAK -
4.0
They had a good shuttle service Too far away from airport
review from KAYAK -
5.4
I liked having 2 pillows for each person. I liked the breakfast that came with our stay. The bed was very comfortable I did not like that on the way up from the first floor to the forth the elevator stopped to pick up a housekeeping employee who got in and stood in front of the elevator door and the we stopped at the next floor and picked up another employee who were crowding the door and they were speaking spanish to each other. That made me feel left odd as if they were talking about me and I think the guest should be the first one out of the elevator especially if they were first in.
review from KAYAK -
4.4
The hotel was clean and the shuttle service to Logan Airport was efficient and friendly. In the room was a printed notice containing what I read as an implied threat, that if I could not recommend the hotel to other travelers, I should discuss this with management prior to leaving, implying they could sort out any problems in-house. This was not practical in our circumstances, and would not have resolved any of our misgivings regarding the hotel anyway.
review from KAYAK -
5.6
Staff service was excellent. They were helpful, kind and friendly. The bed was very comfortable. The van driver from Logan was very personable and informative. The lack of someplace to eat close by is a drawback. I walked to the steakhouse but it was very difficult for me as I am just recovering from surgery and I have a bad hip. The loss of the wireless service the morning I left I found a bit frustrating.
review from KAYAK -
5.6
construction, plastic on windows,
review from KAYAK -
4.0
Serve breakfast noisy air condition can not turn off by our hands
review from KAYAK
