Kuala Lumpur Hotels

Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift.

none... it was perfect

In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

The room was very nice and the view onto the park and Petronas Towers was great

- The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view

The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.

Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

Big rooms, comfy, great location. and clean.

Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.

All good

Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!

Location was nearby to KLCC,National Zoo,KL Bird Park,China Town & MRT station.

Hotel Staff have to be more active & fast service.

Good location, wi-fi on the room, balcony in each of the rooms.

The rooms are bit smelly also the hotel looks a bit old now. However for the price we paid we got a good service. Maybe I would like to have more choice for the breakfast.

The hotel is close to Jalan Alor and about a 15 minute walk to Pavillion Mall, Bukit Bintang, and Bar Street.

The facilities of this hotel are completely outdated and in need of serious repair and upgrading to warren the price. The hotel smells of mildew, has old carpets, and all of the fixtures and furniture are worn. The staff tries to help, but they have limited power and can be snippy. We needed a roll away bed and when it finally came to the room (we asked at check in and had to call 2 more times) it had bed bugs and my legs were bitten incessantly over night. Additionally, our room smelled like cigarette smoke even though the hotel insisted it was smoke free. Finally, we needed a taxi to KL Sentra at 2:30 am. We told them well in advance and they wouldn't help. They told me to use GrabCar instead.

1. Friendly staff 2. Cleanliness 3. Convenient, on Pudu, Within walking distance of Bukit Bintang 4. Decent restaurants

1. Pricing Ringgit @3.3 to the USD, 10% overcharge! 2. Weak, slow WiFi, no CAT5 connection. 3. Few TV channels 4. Tiny pool, gym.

We enjoyed the stay at the hotel- they upgraded our room, which was nice of them. Room was large, bed was comfortable and staff were very prompt and cooperative.

We wanted to include breakfast in the offer, which they did not agree to. However, they offered us 30% discount on the breakfast, which was higher than what was on the website.

The staff was very freindly, and the location

The breakfast varaity should include some international food not all is far east.

The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers.

The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.

evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .

The location

the breakfast and the location

The staff were very helpful

the rooms have poor airconditioning

location -- close to malls, stores and city

old run down rooms, not well equipped.

Only the location.

Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore

The lobby and rooms were lovely. The F&B was great also.

The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

Everythin's perfect

Outstanding breakfast, cocktail at evening and services after check-out.

Price is high, they charge you about 70 additional Ringgit for services and taxes.

service of staffs

Managment

First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages

See above

location only

we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!

Comfort, convenience

We do not like the old type stickin wall hairdryer

Near train station

A bit dated

Very good location. east to access and very close from train station.

Relatively old.

Location is very good, I did like swimming pool, and hotel crew are very nice too

Structure near by, is noisy, I booked non smoking room, but they give me smoking room on the back not front as I mentioned during booking

Smile of employee.

The humidity was high in the room even if the air condition worked. The document papers had became wet in four days. The bed was somewhat wet as well. I stayed in a group. Everyone other than me had a welcome fruit, however it was not prepared from me. There is no consistency. But the each staffs were very kind. I thought there was a discrepancy between the attitude of the staffs and the facility of the hotel.

Really we enjoyed from the hospitality of the hotel staff

Nothing

The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :)

They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.

The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.

It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for.

The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.

very convenient for shopping and sight seeing.

Internet support

The best hotel in kl. Clean, ideal location and encourage people to stay there.

I strongly recommend this hotel for families.

Hotel is well appointed, modern, clean, open space, high ceilings. The hotel staff cater for their guests with genuine enthusiasm. Has well trained cheerful staff. Breakfast buffet superb. Internal security high.

The hotel is a little remote for walking when considering security. Outside surroundings a little too quiet at night. Footpaths poorly maintained. The blue taxi service that the hotel uses - we found that driver knowledge is unreliable. In one case, we had to abandon the taxi as it was lost. The room was well appointed but some items were unserviceable or leaking which was surprising. The room was too dark for working at the desk. Internet service intermintently stopped? TV service has no French, Spanish or Italian broadcast.

Poor service

The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable.

There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!

Swimming pool, gym and breakfast

Breakfast was great!

The swimming pool which my daughter had spent hours in it. It was very nice of the hotel to have a cake for our anniversary. It think it was very special for us to come back and to find a cake for us. Hopefully we will be back for our next honeymoon. We had our first there and this was our second five years later.

There was a bug, crocroches in the bathroom and we asked the for someone to spray the room. The room was fill with the bug spray and we could not open the window. That was not a plesant night for us as we breathing in the bug spray all night.

the location is very good, easy excess to down town shopping area and walking distance to petronas towers

they didnt treat us as a honeymoon couple,even though i informed them that we are coming for honeymoon

The hotel facilities restaurants the pool the luxuriousness

drinks a bit high priced

Location and cleanliness of the hotel.

Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it

nothing

I did not like the housekeeping work they where terrible, I was discus by the dirty towels they put for us in the bathroom and I wondered if they couldn't see the stains on them, the front disk also where not friendly at all.

Location of the hotel and services and the hotel itself and resturant at the ground floor

Nothing specific

There is free internet in the room

Average-to-good hotel. Good enough to spend 1 night.

No Car Park. Neighborhood parking lot costs RM20 per night.... The staff have no clue about KL. With that, it would be better if they do not give "wrong information".

Nothing

Bed

Location close to shopping malls and all staff were very pleasant, courteous and helpful.

Very convenience

Receptionist not so friendly, without smilling

people.

Staff were polite and helpful. Doorman helped us get a cab and checked whether the cab driver was willing to take us at the rate we preferred.

Re-setting of the tables during breakfast was a little slow. Although there were empty tables, it was not easy to find one that was properly setup with cutlery and napkins. The food at breakfast was average.