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no chairs in the lobby - nowhere to sit whilst waiting.
the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
I like it so much when the hotel upgraded my room from superior to premier with no change in rate. Checking in was a brisk, no long ques eventhough it was fully booked. Nothing because I find my stay at Concorde Shah Alam a very pleasant one.
easy access to she shops the room aircon is warm although it was set to the lowest temperature.
Premier lounge with excellent staff. Very attentive and had a personal touch.
Not really have any likings Room furnitures are abit old they should have refurnish regularly
The Check-out time is more flexible and front desk staff are friendly and helpful.Our request for extra blankets and pillows are fullfilled . Everything seem ok for us.
Nothing. Their Front Office male staff.
The is a negative reply. The first room allocated to us has dirty toilet bowl. The second room the flash does not work well. the water ran non stop. It was fixed however after a long delay. But overall the hotel is fine.
big swimming pool. my kids like it
Generally well kept/maintained. The upkeep of the facilities in the room should be monitored; eg the inroom safe was not working. Next, the pricing for booking on the internet should be lower than that of a walk-in customer; otherwise what's the use of booking on the internet ???? I was really disappointed that the price was similar for someone who did not make a booking !!!
The room is clean and comfortable. The hotel sign board can't be seen from outside. Guest have to call in to find out where is the Hotel which is actually inside the shopping complex.
Pleasant, modern hotel. Slow lifts.
services & attitudes of the hotel staff is extremely impressed me during my 3 nights stay there. First, the TV set of the room is very poor. I did ask for the hotel maintainance staff's help twice during a 3 nights stay. Besides, I couldn't sleep well due to the noise from the lounge. I really suffered a bad sleep for the 3 nights stay. The noise was last til 1 am, which caused me couldn't have a good sleep during the stay.
good enetrance and reception area, and varaities of breakfast poor swimming pool and room furnuture
Quiet and relaxing. House keeping - short of tissue papers and no coffee spoon.
Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently. No
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)
The hotel was pleasant however, the service staff in their restaurants are poorly trained. The food was average and standard fare nothing exceptional. Yes. The water in the taps were dark brown and murky. I had to let it run for 5 to 10 minutes before it cleared. However, there was another issue, the water took a long time to drain off the bathtub.The main door had a very badly designed lock that was difficult to operate. My young daughter was able to get into the room with the key but was unable to open the door from the inside. She was locked in for almost an hour before we realised she was not able to open the front door.
The hotel was not crowed at all. Nice swimming pool and pool bar. They change towels too often, even when they hang on the rack. They should give more attention to environment (change towels only when placed in bath tub).
Room is great and clean, breakfast was excellent Aircon in the room is very hot!
It is surrounded by lush greenery, very peaceful, relaxing and soothing compare to the hustle and bustle at the city. Room keys!
coneniet, nice ambience able to winess a poolside wedding saturday afternoon .nice breakfast dirty water-- run down rooms, very run down
The room is good entertainment not good enough
Very reasonably priced. Great place to stay if transiting from the Subang Airport. only 5 -10 minutes by taxi. Very good breakfast buffet and a great chinese restaurant for dinner.
The comfort of the place, the facitilies available for us and the varieties of food/restaurant.
the smiles of the staffs
The service standard is excellent. The best that I have come across so far, after having stayed in so many of the hotels in Malaysia. Nothing in particular
Large, comfortable room with a great view of town. The free WiFi was slow except when you're in the bathroom or right by the room door.
I chose this hotel because I've stayed there before and thought it was a pretty reasonable price. The hotel itself is good, clean, spacious, it even has a nice pool and a bar next to it. The restaurant in the hotel is so so, but it is clean. This is not a touristic area, and there aren't a lot of places you can walk to for lunch or dinner like Melaka. The transportation from and to the airport is through a 3rd party bus, about 1.5 hours apart. I chose to get a taxi. 80 to and 140 from hotel.
comfortable, easy to be found, hospitality of its staff, updated newspaper, good internet connection, phone facility, neat room, clean bathroom, well furnitured and secure far from local food store and shopping center
Good cleaning Bad Breakfast and religous atomsphere might be offending for some
i fell very confortable
The location and friendly staff 1)I've stayed,on 22 Oct'10 and when i went to check in this month (Nov),I was informed by the staff at the counter my data base is not updated and need to furnish my full details again.2) Room show soap not filled up,had to call h/keeping.Need good h/keeping work by the staff.Suggest to have a checklist to follow when doing h/keeping so that none is left out.
The room are ok. Wifi is free. The tv channel is good. 1. The bathroom is small and not clean. 2. There were no staff helping or directing me. 3. The breakfast was bad and the venue is bad and run down.
Free wifi and astro channel in the room. Weird smell from hotel carpet.
1) The rate for the room 2) The cleaness 3) The facilities inside the room 4) The location of hotel 5) Staff friendtly 1) The room exhause fan was a bit noisy 2) Internet booking - Why charge for the booking?. 3) Lift breakdown and only 1 lift.
great services during breakfast. my family (my & my wife,my 7 years old son & 2 years old daugter stay @ 3rd floor,lift not function.
the facilities provided, and value for money.. -
nothing to say inefficient staff. inability to solve problems.
It is small but very clean. Quite impressive with the price offered. The air-cond cover was making noises.
Overall this hotel is clean and the staff are friendly.
Nice shower facility and bathroom. No dimming facility on bedside lamps.
The hotel is close to Chinese & Indian stores & restaurants. The amount I have paid was more than what is written in my booking, although the cost was still very affordable. Also the the hotel have no restaurant and no executive suite so there should be no option for breakfast and executive suite rooms in the booking.