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location of hotel is excellent.Staff very helpful and frienly.Lounge bar could do with upgrade,very stuffy. Rooftop bar. Only had one drink. No buzz or atmosphere.
Location is great - you turn the corner uphill and beautiful piazza and great dining options are steps away. This hotel isn't deserving of it's five star status. Yes, it has great bones and it has a wonderful location but it needs updating - while renovations can be costly - takes basic maintenance and pride for 5 stars to have clean walls in the room and Clorox for the mildew in the bathroom. Staff was nice but poorly trained.
friendly staff and spoke good English which i expect from a 5star. i was dissappointed that when i requested a room with a bath and told it might be possible that it never happened and nobody spoke to me about it again.i also hoped after expressing dissappointment with the lift out of use that it might be possible to move to another part of the hotel where lift worked. i had a small child aged 3 and i felt we were not fully understood and having to take a service lift was no fun.overall it was a good experience. we hope to visit scilly next october again.
The central location in the old town The balcony with seaview
lose to centre , fantastic view ,
Great location. The island is great! The parking is terrible. There is no shuttle as indicated. It is at least a mile walk. Once you find the parking lot there are spaces that are for handicapped but are very poorly marked. Unfortunatdly we parked in one of them and received a parking ticket. Including this cost and the hotel cost made the cost of the hotel very expensive. The procing at this hotel is a bit of a bait and switch. At check in the staff tries to talk the traveller into an upgrade. And for good reason. The standard room is more like a jail cell than a hotel room. So we upgraded for 20 more euros. Alse the elevators are scarey. Very noisy and unstable. My wife used the stairs instead.
Excellent location and quiet - the first hotel in Sicily to achieve this. Plenty of bars, cafes, restaurants nearby. Bit of a trek to breakfast from our room but well worth it - both for the buffet and the outstanding views while enjoying it.
Location Nothing like a 5 star hotel at best an average 4 star
The beautiful view over the bay Very late service by chambermaid to make-up the room
outstanding location on the sea and view. Rooftop restaurant. Spa. no parking and using the street is almost impossible.The Hotel is immense and was very empty and dull; personnel was demotivated (end of season); building needs anyhow renovation. The room was about OK, but the bathroom was far below standards (no tub, old fashioned, leaks everywhere,etc...). However, low season rate is, in globo, competitive.In summary:nicely decadent.
Excellent 5 star hotel - one of the best hotels of our Sicily trip. Junior suites are spacious and finished to a very high standard. Cleaning comes twice a day and small details/gestures (fresh cakes and fruits in the room, ...) make this hotel a true gem. Breakfast is very good with something for everyone (not just the sweets that make up a local breakfast) and it is served on a gorgeous rooftop resaturant/terrace. As a city, Siracusa is very pleasant and worth a long stay. I found it more interesting and less crowded than Taormina and also more affordable.
convenient to the town and harbour. a very pleasant situation I was most disappointed that the terrace was closed "due to an infestation of animals" as one member of staff explained to me. The boat transfer to a beach (as decribed on the website) was also not available. Its cessation in mid September was not mentioned on the site.
Excellent location and staff... very helpful and professional. Quality interiors and Junior suite was large and comfortable for the money.
It's located in a quiet area and especially so at night! Free parking across street in lighted exclusive lot. Comfortable beds, firm foam. Top floor location for breakfast with nice view. When there was a toilet flush problem we were given another room without any hesitation. Wi-Fi only in downstairs lounge. Tall-sided bath tube instead of walk-in shower. Inexcusably bad coffee for breakfast (This is Italy!!) The toilet stopped flushing so we had to move rooms.
The location was excellent and the breakfast very good. I had a 2 story room and it was very inconvenient because since the closet was downstairs I constantly had to run up and down the stairs.
The hotel was lovely and the location great. The breakfast overlooking the sea was very special. The lobby was very nice. I think there was a great discrepancy between the attitude of the male and female receptionists. The female was on duty when we arrived. She showed us a duplex room which looked treacherous. We asked for and took a room on one floor. It was dark, small and near the service elevator. Perhaps, it was in response to two women travelling alone. The male receptionist was helpful and delightful. He made good suggestions for dinner and helped us with the internet. It was too late to change rooms because we were only there for 2 nights.
Friendly staff. Attractive, well located hotel.
Friendly personel and nice rooms Poor breakfast
An up scale hotel of comfort and fine location. A hotel of period architecture beautifully restored Front rooms with full water views unfortunately overlook the busy street and parking area. Opt for a room with a lateral view of the sea.
It is very well located on the island of Ortigia. It is not as luxurious looking as either the pictures or the price indicate. I also had requested a reservation at a restaurant early in the day and was informed at 8:45 in the evening that they could not take us.
The place was relaxed and comfortable Costume jewellery went missing when luggage was transferred to another room.
decor fabulous; situation convenient for centre of Ortigia; staff very helpful; breakfast very good no
we loved Ortigia
Excellent staff, very helpful and pleasant at all times. Great position near to town and parking easy and cheap. very comfortable rooms. Nothing
Highly recommended. Everything was 1st class, from the Restaurant to the Room, from the Staff to the facilities.There has been a misunderstanding about my room, which was dealt with professionalism and the problem sorted out quickly and in the way I expected in a place like this.
Hotel was very charming. Hotel staff were excellent and very helpful. The food in the restaurant was also excellent. The breakfast was very good and there was also an additional menu available on request. They have one room with a sun terrace and Jacuzzi which is a real treat. Very enjoyable stay at this hotel and would definitely recommend it. Absolutely nothing
We stayed for just one night. Location is in front of sea and close to some fine restaurants and bars.
Beautiful Location and Delightful Staff Really no fault to pick but if I search for something the hotel could have better towels though they were of course very well laundered.
the location and internal decoration and design of the hotel were superb. All the staff were friendly and very helpful.
Amazing location. Beautiful views and rooms. Nice balcony overlooking the sea. Breakfast was stand out great. Overall really great. .. just poor blinds that let light stream into the room, which woke us up at sunrise
Big well-maintained room and bathroom; hotel modern and generally clean; great sea view from balcony; good quiet location near all sights in Ortigia. Level of support/friendliness from staff was adequate in general but not as good as I would expect when paying this price.
The room was compact but split in 2 levels with a little stairs and I liked the idea a lot. The hotel is in front of the sea, close to the city centre. They squeezed oranges on order at breakfast and I never have that fresh breakfast at any hotels!!! To get to the hotel by car might be a bit difficult (many one ways, narrow streets). Highly recommended to use a car navigation.
I was pleasantly surprised at the difference between the modest outside appearance and the comfortably modern inside. I recommend this hotel and the very cheerful staff to all visitors who seek a Sicilian holiday.
Location of room with sea view and helpfulness of staff Parking a bit limited, but staff were very helpful about this
This is a very charming hotel with a superbe sea view! It was apleasure waking up in the morning, open my windows and stand steal just looking the sun shinning on the sea. Priceless! Staff was very friendly and helpful. The location is great! Sometimes there is a bad smell coming out from the pipes in the bathroom, but this is not only for this hotel, the hotel city is like that. Just close the door and the problem is solved. A tip to who is going in this city - avoid renting cars because parking places are difficult to find (or very expenive)
Excellent location, seaview, near the centre, clean room and bathroom, polite staff, value for money.
Beautiful views - great location. Very helpful receptionist and waitress. Pity no bar as weather not great and we would have liked somewhere to relax before going out for dinner. Breakfast could have been more imaginative. Parking can be a bit of a lottery.
the location and view of the sea were excellent. the spa was ok. the hotel organised a massage efficiently and the massage was excellent. the bathrroom was a good size however the room was a little small or rather crowded with furniture
The hotel is in a prime location. The staff with one exception seemed well prepared and were professional and polite. Clearly the hotel is still not fully operational (our otherwise excellent room still had a light fixture missing) with the kitchen in the upper floor was still not working (our capuccinos were brought up from the bar every morning). Once the renovation is complete this will be a perfect hotel. I would return without a doubt and would recommend this hotel to anyone planning a stay in Siracusa.
fresh renovation, location, views, spa, friendly staff not particularly
We actually liked everything but 2 problems, pls see below. Especially we liked sea view from the balcony and free of charge wi-fi access. We asked to clean our clothes in lavanderia, and when we got it back - my wife's jeanse were missed.. That happened in her birthday so she was a bit dissapointed. And so far (5 days passed) nobody can let us know how we can get it back. Plus within 5 days which we've spent in the hotel - 2,5 days we had some problems with the water (some time there were no water at all)
Good taste in every detail in this nice hotel, the Ortigia island is the best location in Siracusa. Free rides around the island in excellent bikes provided by the hotel are a must. The breakfast is very good. It does not have free wifi in the rooms. Parking depends on availability of spaces at the square in front of the hotel.
All staff were extreamly helpful nothing was too much trouble.
Excellent situation, beautiful terrace on the roof, interesting house and friendly and helpful employees. Very plesant stay.
the location (in the heart of Ortigia and almost in front of the sea), the comfort of the big room, the facilities, the excellent breakfast
The hotel was excellent and very well located. The room was clean and spacious and the staff was very helpful. I would love the opportunity to stay there again. The only problem is if you are driving then parking is a bit of a problem. They have two car parking spots for the hotel right outside and if you are lucky you can park there otherwise you will have to park in the public car park which is a few minutes walk.
A very competent hotel in all respects, well thought out, well managed. Its location is superb for anyone wanting to enjoy the old city of Siracusa, and it is within easy walking distance of shops restaurants etc.
This is a well located extremely clean Hotel. No
rooms were tasteful, comfortable, spacious and extremely clean; fantastic beds; spa facilities were also very welcome
Very convenient location, good value for the money. Unfortunately we did not stay long enough to explore the spa offerings.
Excellent location near to the town centre restaraunts and bars. Very friendly staff, excellent rooms and facilities including a garden swimming pool.
The location - right in the middle of Ortigia, the old part of the city. We enjoyed the modern decoration of our room, and the beautiful bathroom. A very pleasant and comfortable place to stay. The breakfast was disappointing.
Good location in the center of Siracusa. Free internet in the lobby. Nice view over the square. Very much noise from the square - would be very nice if the management made the rooms soundproof or at least that the windows facing the square were soundproofed as restaurants in the square were open until well past midnight.
Great location on the island. Friendly and accomodating multi-lingual staff.
The location is great. It's in the middle of everything, and I was quite relieved we ended up staying in Ortigia and not Siracusa, because it's far prettier. The rooms were a little dark as far as natural lighting goes, and it could have been cleaner, so I didn't think the price was well deserved or the 4-star rating. But it served it's purpose. The hotel reception was quite helpful.
Frist i will start by saying the staff are excellent but after that it is all down hill.It was the most costly hotel we stayed in Sicily for the week. The bathroom was dirty and the shower was so small, a big man would not fit into it.The shower head was half working it was that old.The manger agree with all i said, so i hope they will do something about it as the city was beautiful and I advise anybody to go and see it. I would not stay at hotel Roma again.
Ana, one of the staff members at reception was amazing, very helpful, good knowledge. rooms are quite basic for 4 star hotel
Convenient location for tourist activities Very inconvenient location for noise. Street noise continued to 2 a.m. and ruined our sleep. We checked out after 1 of our 3 nights
Perfect location The noise from the street ( bad windows)
Bedroom and bathroom both spacious, very clean and looked as if recently refurbished. Only criticism is that we were iven room on top (4th) floor which had small balcony but also very high stone parapet so no view unless you stodd on ledge at base of parapet. Staff generally efficient and helpful except for one receptionist who, although she tried to be helpful, knew nothing and was not very bright either.
Hotel staff excellent and veer helpful in relation to parking
Really helpful staff with transport queries, and where to go. We had a small leak in the bathroom but they soon sorted it out. Breakfasts were lovely with good coffees. Would love to go back, really good location.
Hotel Posta has the basic facilities, nearby there is a parking where you can park free during the day and for eur1 during the night and it has good breakfast The rooms in the hotel were clean but needs some refurbishment.
Liked the location on the island, easy to drive to, excellent parking nearby, friendly staff, nice breakfast Lukewarm coffee at breakfast
Friendly staff and location. Good car accesssibility
Excellent location for accessing transport and exploring Ortigia. Friendly staff. Good breakfast.
nice hotel, good location, we only missed fresh tomatoes for breakfast no complaints
The location was outstanding; just a short walk from the public garage and two blocks from a great morning market.
Has a luxury feel. Impressive breakfast from American point of view. Room small but nice. The right price. Mattress could be higher quality. More internet workstations.
The position was excellent in th heart of the old town and close to the marina. The breakfast whilst continental was very limited and staff had to be sought when items needed to be replenished.
Calm atmosphere and convenient for Siracusa
The hotel managers and staff were very warm and friendly, something we didn't get much from some of our other 4 star hotels we stayed in that week. Very personable and caring, made us feel great! I didn't really like the bathtub in our suite. No shower curtain or rod. Kind of hard for a girl with long hair to wash it while holding the shower nozzle up as not to flood the floor of the bathroom while rinsing out the shampoo.
Well located, nice staff.
The hotel was very welcoming - mid to high scale design, clean and comfortable. The breakfast was the best we had during our two week trip to Italy. The location is very convenient to seeing city sights, but as with much of Siracusa a mix of dirty streets and rundown environment with a few upscale places scattered in between.
Great location. Very clean. We were told that parking was possible on sight. That is not true. We were not told there was a parking charge and it was several blocks away.
Newly refurbished and very stylish. Staff very friendly and helpful. Good breakfasts. Many room are on the main ,very busy street so guests need to specify a quieter location. We were able to change the room allocated to us at the outset. Internal facing rooms on the other hand, do not have a pleasant outlook. Also, some of the refurbishment means that bedroom tables are in leather and the instructions about keeping these in pristine condition are a bit unrealistic.
The staff were extremely polite, kind and helpful. They made us feel very much at home, as if we were regulars! The Hotel itself is lovely and its location is perfect.
Perfect location between Ortigia, the archeological sites and the bus and train stations, you can reach everything on foot.Elegant, newly refurbished building, decorated with excellent taste. Very good quality buffet breakfast.A family managed hotel, very professional people who open their...home and make you feel like a friend or even family. I'll never forget their hospitality!
a perfect location in Siracusa to the Island of Ortigia as well as archeological sites. Parking is possible in the area and turned out to be safe and convenient. The hosts were dilightful and helped us with all local arrangements to the best of their ability We did not find anything unpleasant or disturbing.
location, room cleanliness, hotel staff
This is an excellent family run hotel. It has been designed with flair and an eye for detail in the best Italian style, a blend of past and present. There are even good books tastefully lying around for guests to enjoy during their moments of repose.
Very nice rooms: clean, light, well-furnished. Staff was very friendly and helpful. We recommend Hotel Gargallo highly and without reservation.
The staff was very helpful...coming to find us when we got lost and helping us park. There was a festival going on which we thoroughly enjoyed but it made the island a nightmare to drive in. Michelin directions not accurate and it was hard to find....parking not at hotel.
Helpful and similing staff, soft & new towels, clean room, yoghurt & fruit at breakfast, closeness to the center, spacious room, comfortable bathroom
Room was clean, comfortable just as the photo and the staff were helpful.
Good location attentive staff reserved car parking space
The location was fantastic with direct access into the heart of Ortigia which is beautiful. Staff at the front desk were very helpful and pleasant. The room was very clean and comfortable if a little sparse. We left some valuables which the hotel very kindly found for us and we collected them with ease. Breakfast was a little disappointing with luminous fruit juice and a VERY slow toaster! It also would have been nice to have had an open area or bar at the hotel where we could have relaxed as our room itself was basic with no comfy chair(s).
Lovely, very helpful staff. They couldn't do enough for us, especially with the parking situation. The breakfast was good, too.