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Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Close to restaurants, entertainment and gondola to Heavenly resort
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
The free breakfast The overly expensive room service
The staff I've encountered were very nice. The free breakfast was great and better than just a continental breakfast so I was happy. Bed was comfy. Room decent sized and definitely a good value. Excellent location. Walkable to Heavenly and right across a tiny street from Stateline casinos. Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
All around agreeable Unaccompanied kids in pool
Very nice and clean beds Pool to chlorinated and cold
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
The location Parking was not included in the price. It usually is.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Loved it A bit pricey
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
Cleanliness and Friendliness of the hotel
Too many broken down elevators
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
Cleanliness of the hotel was consistent. I had to stay at two nights in two different rooms in the 18th floor which they gave me a perfect view of the fireworks during the opening of the gold tournament. Especially the cleanliness of both rooms was satisfied. I loved the valet free parking except tips only. The second night I thought the front desk would rush the room to be ready within the time I checked out the first night but they called after fee hours. Also no one ever answered the front desk when I called from the room in the morning.
The location is great. A bit run down.
Location Horrible service
Poor check in service. No comps.
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
Nothing Room smelled like smoke.gym was outdated.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
Nothing *Spartan room - bed + bathroom and not much else. Nowhere to sit - 1 chair only. No Coffee making. No refrigerator. Acrobatics required to get int the shower. Gloomy corridors. Everything was designed to get you to spend money - in room facilities were lacking. The restaurants food was awful and disproportionately expensive. Corridors were dark & gloomy. We'd never stay there again.
The rooms have recently been updated and were nice. The location is convienent to all the stateline casinos and restaurants. No mini fridge in the room is pretty unacceptable for the caliber of hotel they are trying to be. The casino and rest of the the areas downstairs can really use an update as well. The noise is an issue, really loud all night and early morning.
They were overbooked so they had to send us somewhere else to stay. I am waiting on my refund.
It's was good hotel I think I liked it a lot
Rooms were nice with a view of the lake. Lagon pool area was nice. Waited in line for 20min with about 10 other people to check in. That wasn't the problem, a group of African American women come barking up making a big fuss about their room and step right in front. The staff didn't tell them to wait like everyone else they just helped them out first. At montbleu you shouldn't wait like eveyone else, just be loud and obnoxious and you'll get what you want. Won't be staying there again
Newly renovated rooms are spacious, high-end vibe, and don't smell like smoke (as a non-smoker,that's always a concern of mine staying at a casino)! This is a great spot for a weekend of skiiing at Heavenly: walking distance to the gondola,a fantastic hot tub, and even a Starbucks inside for a cheap breakfast! Very affordable if you're sharing the room with friends. Customer service was slightly lacking...the front desk often didn't pick up when we called and check-in was a bit hectic. It felt like they couldn't handle large surges of people checking in along with people getting coats from coat check. In that respect it felt like they were prioritizing the casino over the hotel...
Casino was decent although table minimums were incredibly high for this area. I mean on the strip in Vegas it's common to see $15 tables at nicer hotels but $25 here at Montbleu is a joke especially for the level of service! Staff was incredibly rude and offered no help to guests! A member in our party paid for early check in and was told his room would not be available until 10:00PM! They said they would refund the resort fee (which let's be honest..what the hell is the resort fee really for) and his room NEVER became availble. He slept on our couch. Unacceptable! They said there were only 2 housekeepers on staff to clean rooms and that they were going as fast as they can. No managers were available to speak to for 2 1/2 days (they told us they had too much OT so no one was here except the hotel manager, which ignored all guests requests to speak to him.) Unfortunately we were not alone...there were at least 25 other parties in the same situation as us!
1.Location. 2. Modern room design. 3. Comfy beds. 4. Great Bell Desk Service. 5. Indoor pool. 6. Good menu selection in Buffet, unfortunately only Thursday to Sunday. 1.Understaffed: - waited more than for 40 minutes to order in-room dining - Cafe del Soul is the only restaurant open Monday to Thursday... 20 minutes wait to be seated, 40 minutes to get food. 2. Dark and cramped arcade rooms. 3. Coffee maker in the room is too small and low quality. 4. Refrigerator was extra $20 a day per room
The updated room and the price We were in the room next to the elevator shaft.
Spacious rooms. Smoking allowed in casino. Lingerie shop in elevator hallway.
Within walking distance of restaurants, gambling and night life. Housekeeping staff were very helpful Room did not have a seating area or bath tub
We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.
When we arrived they did not have our reservation in the system. They told us to have a seat for 15 mins while they manually enter the reservation. When we got to our room it had not been cleaned from the prior guests including beer that was stilllaying around. They offered to come empty the trash but could not confirm if the bedding and towels had been changed out. If you make a reservation I would call and confirm they have the reservation and have cleaned the room.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
I like The rooms Not enough parking
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
All was perfect Except the restaurant
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Staff was wonderful! Best service I have ever had! From beginning to end!
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Great location, great stay Just could of used a microwave
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Location Dirty rooms, roches , and dirty pillows
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
Location, breakfast Small room
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Free breakfast Backed up tub drain
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.
Location was central to everything. Breakfast was hot and good variety of food. Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.
Breakfast was better than I had expected. Room was overall comfortable and clean. Limited parking at night. Rooms are not very sound proof.