Hotels near Reno Airport

Hotels near Reno Airport

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Reno (RNO) - Reno, NV, United States
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Best hotels near Reno Airport

Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.2
Overall 8.6 Excellent
Based on 307 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
9.0
Overall
9.2
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
8.8
Comfort
9.0
Location
9.0
Services
8.7
Staff
8.9
Cleanliness
9.4
Comfort
9.4
Facilities
9.1
Location
9.4
Overall
9.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
9.1
Comfort
8.8
Location
9.1
Overall
10.0
Services
8.8
Cleanliness
8.7
Comfort
9.1
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
8.9
Overall
8.0
Cleanliness
8.7
Comfort
8.8
Location
9.0
Services
8.7
Staff
8.6

Excellent 9.0
Pros: Hyatt was in a great location and right outside the Reno-Tahoe International Airport where we picked up and dropped off our daughter who visited from Hawaii. It's very convenient and close to restaurants.
Cons: Wish there were regular rooms available on the ground floor that have two queen beds. We had to stay in a room for disabled guests since it's the only one with queen beds on the ground floor. The sink was somewhat clogged.
Excellent 8.0
Pros: The room was comfortable and clean. The hotel was quiet and our window looked out on a forest. The staff was nice and helpful. The location was perfect.
Cons: Breakfast was fine, but bland. After the first morning we only ate there if we were in a rush. Housekeeping was inconsistent. They told us rooms would be cleaned 3 days a week and linens and coffee supplied daily, but some days they cleaned when we weren't expecting it and some days there was no coffee replacement or not a full set of linens.
Excellent 10.0
Pros: The friendly staff, breakfast in the morning was great, nice sto start the morning right
Cons: The plugs for the hdmi wall was very loose so I was afraid to use it, other than that it was great
Excellent 8.0
Pros: Great location - very near airport. Nice to have a complimentary shuttle to the airport.
Excellent 10.0
Pros: Very clean plus a delicious breakfast included
Excellent 10.0
We really enjoy ours stays at Hyatt in Reno when visiting our daughter's whi attend UNR. The rooms are huge, the place is super clean with a nice gym and pool, and the compkementary breakfast
Good 6.0
Pros: The room was nice and spacious. Parking was always available.
Cons: Breakfast wasn¿t good. Hotel could have been cleaner. Hot tub and outside pool were closed but the indoor heated pool was open. Didn¿t make much sense to have the indoor pool open during the pandemic.
Excellent 10.0
Pros: A great place to stay even if you're not going to catch a flight. It is at the entrance to the airport and the freeway. a very good location if you want to be away from any crowded casino areas.
Excellent 10.0
Can’t get closer to the airport without being in it. Shuttle ride is 2 minutes with lights. Staff was very accommodating.
Excellent 10.0
Pros: Staff was very helpful. Though the facility was close to freeway and airport, our room was very quiet.
Okay 4.0
Pros: Location
Cons: We were told at check in that we would not have any maid service. No one would come into our room to clean and, if we needed clean towels, we would have to come down and ask for them. I understand that they were probably short handed, but...
Excellent 10.0
Pros: This is a quiet building, even when busy. The bed is comfortable, the ac works well, and the room layout is ideal for work or rest. There is also a 'dog walk' area outside.
Cons: No!
Excellent 10.0
Pros: Staff was amazing, the jacuzzi was empty
Excellent 9.0
Pros: The staff was very helpful and courteous! Thanks
Cons: There were no issues during our stay.
Excellent 10.0
Pros: Room layout. Marble sinks.
Cons: No
Mediocre 2.0
Pros: location, good shuttle from airport
Cons: room was dirty, the bathroom had hair everywhere. stayed for 2 days, no housekeeping services at all. had to call to get towels...............
Excellent 8.0
Cons: Breakfast bag was paltry at best, not worthy of Hyatt reputation.
Excellent 10.0
Pros: Location
Cons: No
Excellent 10.0
Pros: Staff
Cons: Car was broken into overnight in the hotel parking lot. No security cameras on site, no compensation was given for the damage
Excellent 9.0
Pros: Location and beds were very comfortable
Cons: The remote had few buttons didn't work.
Excellent 10.0
We needed a place to stay near the Reno airport on our way to Lake Tahoe, and this hotel did not disappoint. They made it easy with a shuttle late at night, and the hotel is literally right next to the airport. It was clean, good value and the rooms were well appointed. Even during COVID-19 with several restrictions, the staff was helpful and friendly, and they did what they could to make our one-night stay great.
Good 7.0
Pros: Lobby appearance was clean, modern. Front desk staff very accommodating. Beds comfortable.
Cons: Large A/c cover was off and wires exposed. I called front desk but no one ever came.
Good 6.0
Pros: The room
Cons: The hotel staff never came in to clean the room, no fresh towels, no clean bedding, no shampoo and soap.
Good 7.0
Pros: The room was nice, a good size and clean.
Cons: There were no towels for pool or hot tub. While sitting by the hot tub area which was large enough for about 10 people, a group of about 15 piled in for some sort of birthday party. It was really awkward and uncomfortable.
Okay 5.0
Pros: Right next to airport.
Cons: I was put in a handicap room and I'am tall. Things were a bit too low for me and caused some back issues. I also didnt get breakfast
Excellent 10.0
Pros: The friendly staff
Cons: Nothing
Good 6.0
Pros: Room and Accommodations
Cons: Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
Excellent 8.5
Pros: The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable.
Cons: The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
Excellent 9.1
Pros: Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape.
Cons: Once in a while the planes would make some noise early in the AM.
Hyatt Place Reno-Tahoe Airport - Reno
Rated no. 1
8.6
Excellent 8.6
Based on 307 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.0
Facilities
4.0
Location
8.6
Overall
6.0
Overall 8.6 Excellent
Based on 147 reviews
Cleanliness
9.2
Comfort
9.0
Facilities
4.0
Location
8.6
Overall
6.0
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
8.0
Overall
6.0
Cleanliness
9.2
Comfort
9.0
Location
8.9
Services
9.1
Staff
8.7
Cleanliness
9.3
Comfort
9.2
Location
8.5
Services
9.0
Staff
9.4
Cleanliness
9.3
Comfort
9.8
Location
9.5
Services
9.8
Staff
9.5
Cleanliness
9.1
Comfort
8.6
Location
8.0
Services
8.6
Staff
9.3
Cleanliness
8.8
Comfort
8.6
Location
8.3
Services
8.4
Staff
9.3

Excellent 8.0
Pros: The bed was really comfortable.
Good 6.0
Pros: I was put in room 106 which look good on pictures but had a lot of fixtures that needed to be fixed and due to COVID it could have been a little more cleaner.
Cons: The staff member on duty took a copy of my credit card and drivers license because the system was down. But explained that she got information before the system went and needed to verify my information that was written down. When it didn’t match she had to make a copy of my credit card and drivers license using the old school credit card reader. So after it dawned on me about what she explained I asked for a copy of the receipt. Then she explained that she made a copy and didn’t have a receipt to give but will shred the copy she made when the system came back up. If my information turns up on the dark web because of this negligence I will be contacting your corporate office due to your company’s error.
Excellent 10.0
Pros: Beds were very comfortable
Excellent 10.0
Pros: Beds were extremely comfortable, best I've seen in a long time. Definitely comparable with 5 star hotels. Manager helped me check in and was extremely helpful even though my reservation didn't show up properly. Courteous and polite is always appreciated when traveling and trying to check in late. Thank you!
Cons: Nothing I didn't like
Excellent 9.0
Pros: Modern and clean. Friendly and fast check in and check out.
Excellent 10.0
Cons: Little noisy at night. It¿s the freeway noise.
Okay 4.0
Cons: the manager was not very nice, and he looked very sloppy looking
Excellent 10.0
Pros: Friendly professional staff and clean upscale rooms
Okay 5.0
Pros: The location
Excellent 10.0
Pros: Room was excellent property was well maintained.
Cons: Kinda far from the casinos
Excellent 10.0
Pros: Clean and assessable. Stylish rooms and common spaces.
Cons: Nothing
Excellent 9.0
Pros: Comfortable bed and location.
Excellent 10.0
Pros: Wonderful rooms, the location of the hotel, friendly staff.
Cons: No shuttle service. So have to use Lyft, Uber, cab, or etc...
Excellent 10.0
Pros: Everything close by
Okay 4.0
Pros: Hotel staff moved us to new room quickly.
Cons: the first room we were assigned did not have working AC. When I tried to call the front desk, the phone was not working also. They moved us to another room but since that room's AC was not turned on, it took quite awhile for the room to cool down.
Excellent 10.0
Pros: Awesome hotel, love the location and the cleanliness of the place. Over all very happy with this hotel
Cons: No
Poor 1.0
Pros: the room was big
Cons: they charged me for my stay even though it was pre-paid. and then they said it was a deposit even though they withdrew 40.00 for a incidental. Also the manager was disrespectful and late to getting back to me.
Excellent 9.6
Pros: Good staff, nice and quiet room.
Cons: -
Okay 5.4
Cons: Air conditioning in room was terrible. Very hot. Paid $300 for one night in second room. Not at all worth the money given the room was so hot. Also, was travelling with small children who were looking forward to using the pool. It was shut down for the day. As a titanium member, I expect better than this from Marriott.
Good 7.0
Pros: The people
Cons: Just the construction going on but that cannot be helped
Okay 5.0
Pros: bed was comfortable
Cons: price was too much for a place like this; amenities were non-existent, no pool or Jacuzzi, hotel had been somewhat renovated but it still felt old and worn out to me
Good 7.0
Pros: It was clean and safe location
Cons: Pool is tiny! More like an oversized hot tub then a pool . Air coniditiining didn't work that great I had it all the way up but it still was warm. Hotel a little dated
Poor 1.0
Cons: when I book the hotel on my iPhone late at night I used my debit card and when I arrived I ask to charge my credit card which was swiped after checking out I discovered I was double charged for the room .My folio number 68937
Poor 1.0
Pros: Nothing
Cons: This hotel isn't even close to 3 star! You kidding me. Homeless people in the lobby. Room old. Wow. Absolute joke of a hotel. Never recommend it or stay there again!
Courtyard by Marriott Reno - Reno
Rated no. 2
8.6
Excellent 8.6
Based on 147 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.0
Overall 8.5 Excellent
Based on 1,100 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
6.6
Location
6.6
Overall
6.6
Cleanliness
8.0
Comfort
8.8
Facilities
7.2
Location
8.6
Overall
7.8
Cleanliness
8.9
Comfort
8.8
Location
8.9
Services
8.6
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.5
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Facilities
8.1
Location
8.6
Overall
8.3
Cleanliness
8.9
Comfort
8.7
Location
8.9
Services
8.7
Staff
8.9
Cleanliness
8.9
Comfort
8.9
Facilities
7.5
Location
9.1
Overall
7.7
Cleanliness
9.0
Comfort
8.8
Facilities
8.1
Location
8.9
Overall
8.0
Cleanliness
9.1
Comfort
8.7
Location
8.7
Services
8.6
Staff
9.0

Excellent 9.0
Pros: everything was clean and well maintained, but a bit dated.
Cons: Decor in rooms is a little retro. Some elements are new, such as the lamps, which were newer and attractive, but some of the other furnishing showed a lapse in fashion sense. Particularly the wall hangings: print reproductions and such.
Excellent 9.0
Pros: Location is outstanding. Love that it’s pet friendly. The staff were all very helpful, friendly and responsive. The restaurant is quite good, and a good value. Water bottle filling stations on each floor are a convenient bonus. Also our room was very large.
Cons: Not a big deal, but there is no lounge.
Poor 1.0
Pros: Free dollar store slippers
Cons: Where do I start. I've never written a bad review before, but this place truly deserves it, and others deserve to be warned. Carpet had stains all over it and was worn TV didn't work. Maintenance guy came to replace the batteries in the remote, only to say he'd need to replace the entire TV. It was late, so I said no thanks Soda machine couldn't connect to authorize using a card No ice in the ice machine Hands down the scratchiest, cheapest towels in existence. Felt like sand paper Toilet paper was so cheap and stiff, that it felt like using parchment paper You could hear the elevator ding all night long, even though we were two rooms over The hallways are oddly illuminated with red lights The outlets located on the nightstand lights were either weird sizes or worn. Charging block didn't fit. It bounced back and forth being too small and couldn't charge. Had to locate a wall outlet The vents smelled like dust or mold. Same smell you get when you haven't used your hvac for several months then turn it on (musky smell) The garbage cans were overflowing with trash They give you a card telling you that your can text them for anything, but they don't respond I can't believe the price I paid for this room. Worst hotel I've ever stayed in (I feel bad for saying that, but it's true).
Good 6.0
Pros: Bed was comfortable
Cons: The carpet needed to be replaced. Very dirty. The only chair in the room was broken and uncomfortable. Not enough towels.
Excellent 8.0
Pros: We asked for the romance package, and the concierge met our expectations.
Cons: You could see under the bed from the footboard and inside the wall vents. For over $200 a night + another $180+ for incidentals/romance package, it just seemed odd that these details are not addressed.
Excellent 10.0
Pros: Cleanliness and location.
Cons: Restaurant bar closes too early on the weekends.
Okay 5.0
Pros: Location
Cons: Only 2 elevators were working snd there was a wedding going on so long wait times. Coffee maker did not work and room was very dark.
Excellent 9.0
Pros: It was smoke-free and the hotel staff was wonderful. Great location one block from the Amtrack station.
Cons: All the elevators weren't functioning. All the guests weren't wearing masks in the common areas.
Good 6.0
Pros: I loved the ambiance of the lobby. Had a great feel to it and it smelt amazing.
Cons: The room was extremely dirty. I feltit wasn't cleaned upon our arriving, and it was it was minor touch ups.
Excellent 8.0
Pros: Location
Cons: N.a.
Excellent 9.0
Pros: Clean rooms,great staff, great views, good resteraunt, and pet friendly.
Cons: Parking is a few blocks away. Room upgrades not available to travelers with pets.pet potty facilities are inadequate. The dog park is too far and not safe enough for those night time pet potty visits. Trashcans for pet waste disposal
Excellent 8.0
Pros: I like that they accepted pets, that the cleanliness was great
Cons: I didn’t like that the sound of the heater was loud that I couldn’t sleep, the bed was uncomfortable
Excellent 8.0
Pros: Overall great value, clean great location, no smoking
Cons: Only dislike was shower head to low and water took a while on first day to get hot.. Price a little high but u get no smoking
Excellent 10.0
Pros: exelent the best outstanding 5
Good 6.0
Pros: Clean. Simple check in. Centrally located.
Cons: Area in general wasn't great. Air conditioning didn't really work. Room was underwhelming for price.
Good 7.7
Pros: Bed was super comfy
Cons: Location, scratchy parking and commute to get to hotel from parking lot.
Excellent 8.0
Pros: Nice place, staff is great and it' s clean. Restaurant in the lobby is sub-par and I do not recommend. We stayed multiple nights
Cons: The mattresses aren't the highest quality.
Poor 1.0
Pros: Valet was helpful. The maintenance employee we encountered in the elevator was friendly.
Cons: Front desk staff was unpleasant. The pictures were so deceiving. The rock climbing and gym area barely had lighting and it was nothing like the pictures. The server in the restaurant was horrible and when we ask to make our drinks hot she was so rude.
Okay 4.8
Multiple concerns at this hotel and no staff follow through, as promised. Also, they need a pool.
Excellent 10.0
Nice hotel in a dirty homeless smoking city.
Excellent 10.0
Pros: Large rooms. Robes and slippers. Gym.
Excellent 10.0
Pros: One of the best hotels I've ever stayed at! Super modern, very clean, and amazing staff
Excellent 8.0
Pros: Charming and modern. Great location, cool amenities!
Cons: We arrived Saturday-had great experience checking in. On Sunday,with mass checkouts going on,My wife and I stopped in at the front desk at 1035 am. We politely requested a late checkout and rudely told 1130 at latest and we'd be charged 1/2 day if after
Good 7.0
Pros: Great location.
Cons: Lobby and hallways had a bad sewer type smell. Wish parking was included.
Good 6.0
Pros: You can beat the location, it's in the heart of downtown Reno right by the "arch sign". The hotel is very nice, the rooms are clean, the beds are comfy with good quality pillows. The restaurant was a little pricy, but the food was very good.
Cons: A/C is our room (504) wasn't working well at all. The thermostat was set at 50 degrees, but the room temp was at 74 and it did not drop. We were saved by night time temps in the 50s, and open windows. Our view was terrible.
Excellent 9.1
Cons: We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets
Okay 5.0
Pros: The quiet room.
Cons: There wasn't hot water in the morning for showers.
Good 7.0
Pros: Guest rooms are very nice”roomy and. Clean.
Cons: The piped in scent was overwhelming in the lobby and outside the elevators.
Okay 5.0
Pros: The building was very secure
Cons: The restaurant was horrible, and they don't offer coffee for their guests. We also couldn't connect to the internet.
Good 6.0
Pros: They take dogs
Cons: I hated I mean HATED the elevators its only 3 for 16 floors and they have no service elevators so you have to squeeze in the elevators with the room service and long lines to go up and down to the room.. especially during events.. never again thanks
Okay 4.0
Pros: the restaurant downstairs.
Cons: beds are getting old and not comfortable pillows should be replaced shower head way too low for a tall person (5 '10") have to hunch over to wash hair surrounding neighborhood is stinky, parking lot is gross and dirty not sure why they get high rating
Excellent 8.0
Pros: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!
Cons: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.
Good 6.0
Cons: Expected much nicer for $---/night. left early due to a death in the family, but would probably have left anyway.
Okay 5.0
Pros: Comfortable bed, hot shower, spacious.
Cons: I hated the fact I needed to pay an additional five dollars for parking EACH TIME I left the garage or every 24 hours”whichever came first. That and the A/C although working, was not powerful enough to make the room a pleasant temperature (~75F).
Okay 5.7
Pros: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.
Cons: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.
Okay 5.0
Pros: The style of the decor
Cons: Our room didn't meet my expectation on quality or location. Aweful view and several flaws in our room. We had a huge light purple spot on our rug. The tile in the floor bathroom was uneven and the finish work is messy. Calling is not done neatly ECT.
Excellent 10.0
Pros: Very clean property, friendly staff, great location and nicely decorated.
Cons: Slow elevators
Good 6.0
Pros: Location Price
Cons: Poor air conditioning Old sagging bed
Good 6.5
Pros: Location and absence of casino.
Cons: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.
Good 7.1
Pros: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.
Cons: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...
Excellent 8.0
Pros: Clean non smoking and no casino with reasonable rate
Cons: No swimming pool
Excellent 8.5
Pros: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.
Cons: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.
Good 6.0
Pros: Modern clean great location.
Cons: Poor customer service!
Okay 4.2
Pros: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.
Cons: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.
Excellent 8.0
Pros: Place was clean looked modern.
Cons: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Excellent 8.0
Pros: The room and bed were comfy
Cons: I like everything pritty much
Good 7.0
Pros: They do allow pets. (The dog across the hall though does bark.) Valet is priced well. $15 for a day! Will use this hotel again.
Cons: Could be cleaner.
Good 7.1
Pros: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.
Cons: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Good 6.0
Pros: Coffer maker in the room was nice...personal Keurig
Cons: Breakfast was bad and one morning there was no hot food.
Poor 1.0
Pros: Decor
Cons: We didn't even stay the night. It was unbearably loud! Room next door had family of 5 in it. Large stage with loud music was set up under our window. Turned on heater and it sounded like a freight train.
Excellent 8.0
Pros: Location, good service and cleanliness. Non smoking a plus. Good size room.
Cons: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Excellent 10.0
Pros: The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon!
Cons: Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Excellent 9.4
Pros: Smoke free, non-casino
Cons: Slow elevator; no service elevator
Good 7.4
Pros: Location
Cons: Small corridors in entrance area, no casino
Good 6.2
Pros: The restaurant was phenomenal, along with the room and rock gym. I really loved the place.
Cons: The front desk clerk never asked how my stay was, which implies he didn't care. I went out of my way to tell him about a clogged drain issue in my room and he didn't empathize at all or attempt to reconcile the situation. I just left, and plan to write the Whitney peak management so that they can improve on guest relations.
Mediocre 3.4
Pros: The bed was nice.
Cons: Valet took 1 hour to get my car. Hotel is hard to find, there is no major street you can use to get there. Staff seemed too young, immature, and didnt really care about guest's concerns. Restaurant is not good but ok if your starving. They make it seem like your staying at the most luxurious place on earth but its nothing fancy. And who cares about rock climbing? Get a pool or something!
Good 6.5
Pros: The room & view were both beautiful. The smoke-free atmosphere is hard to come by in Reno. They are dog friendly and the rock wall is amazing.
Cons: When I got there I had to carry my luggage and a sleeling child by myself. not a single employee asked if I needed help. Thank goodness there were mond guests at the hotel who helped me on to the elevator. I went to eat at the restaurant that was attached to the hotel, Heritage, & I kept being told they were understaffed. The food was good, but the customer service wasn't. I ordered a cheeseburger for my son and a cobb salad without onions for myself. When our food arrived there was no cheese on the burger and there were onions on my salad. It took me a good 10 mins to flag down my server to get our food fixed. On the day we were leaving, we waited to try and get on an elevator for over 45 minutes because they only have 2 elecators for the entire hotel. We ended up using some crazy staircase they led us in the wrong direction. Long story short the hotel is beautiful. The customer service is horrible.
Whitney Peak Hotel - Reno
Rated no. 3
8.5
Excellent 8.5
Based on 1,100 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.3
Location
8.8
Overall
8.8
Overall 8.5 Excellent
Based on 739 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.3
Location
8.8
Overall
8.8
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.5
Staff
9.0
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.1
Comfort
9.2
Location
8.8
Services
8.8
Staff
9.2
Cleanliness
8.7
Comfort
8.8
Facilities
9.0
Location
8.9
Overall
9.0
Cleanliness
8.9
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
10.0
Cleanliness
8.8
Comfort
9.0
Location
8.3
Services
8.5
Staff
8.9

Excellent 10.0
Pros: Very beautiful room, very clean room, view from the windows are beautiful. Beds were comfortable. Helped with my kids and grandkids.
Cons: Parking garage too short for large vehicles. They need outdoor free parking for large vehicles.
Excellent 10.0
Pros: Easy and friendly check-in. The room was spacious, super clean and the bed was extremely comfortable... Great location that's walking distance to restaurant and casinos.
Excellent 8.0
Pros: SUPER COOL LOBBY. Amazing indoor pool.
Cons: Dated rooms (popcorn ceiling and oak furniture, but it was like being in an era so it was cool. The rest of the hotel was modern but decorated vintage.
Excellent 10.0
Pros: Beautiful historic like hotel with modern conveniences and amenities. We loved our stay and will return!
Excellent 8.0
Pros: Close to all Reno had to offer
Good 7.2
Sofa bed is way too old to sleep on. everything else is good.
Excellent 10.0
LOVED it
Excellent 8.5
Pros: This was the best location for families with access to the river park.
Cons: Ventilation in the room could be better.
Excellent 9.1
Pros: Great place The rooms were clean and Large size I would definitely come back ..
Cons: The lobby seemed very dated Everyone was friendly and knowledgeable ...
Excellent 8.2
Pros: We liked the old-fashioned charm.
Plaza Resort Club - Reno
Rated no. 4
8.5
Excellent 8.5
Based on 739 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Overall 8.5 Excellent
Based on 288 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
8.8
Location
8.3
Overall
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
8.5
Services
8.9
Staff
9.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
9.3
Comfort
9.1
Location
8.5
Services
8.8
Staff
9.1
Cleanliness
8.4
Comfort
8.7
Facilities
10.0
Location
7.5
Services
8.6
Cleanliness
8.1
Comfort
8.6
Facilities
8.0
Location
7.9
Overall
8.0
Cleanliness
8.6
Comfort
9.0
Location
7.6
Services
8.2
Staff
8.9

Excellent 9.0
Pros: clean, good location, great rooms
Cons: kind of expensive
Excellent 10.0
Pros: The room was very comfortable and clean.
Cons: The front desk lady was very friendly
Excellent 10.0
Pros: Very clean and room inetrior in good condition
Cons: nothing
Excellent 10.0
Pros: Clean, modern and updated rooms
Cons: Fix worn out toilet seat
Poor 1.0
Pros: Clean
Cons: I was in room 126. It was right next to the food prep area where there was lots of pots and pans banging around, water running. Very early in the morning.Breakfast ran from 0600-0930. The staff had started cleaning at 0900 and most of the food was gone.
Excellent 8.0
Pros: Clean building. Friendly staff
Cons: Our electric curtains were broke so we had the extremely bright blue light from the front sign shining in on our bed all night. Tried to use the extra pillow to shield the light. Also had Noisy neighbors which weren't as bad as the light.
Excellent 10.0
Pros: All is new and nice. Good sleep
Cons: Relatively poor breakfast, but the facility is big and nice
Good 6.0
Pros: Breakfast was good.
Cons: Rooms were not soundproof.
Excellent 9.0
Pros: Hotel & rooms were modern & clean. Staff was pleasant, hospitable and professional. Hotel was close to airport & shuttle was provided for transportation.
Cons: Not really close enough to anything to walk to... & questionable area to be walking around.
Excellent 10.0
Pros: Kind people working for this hotel, clean rooms, comfy beds. Great place. We stayed in 5 different places on our 7 day trip and this was our favorite hotel out of our 5. Thank you so much!
Cons: No
Good 6.0
Pros: Friendly staff , location was good connected to 2 other casino hotels
Cons: Old and outdated definitely needs updating, room was hot very hard to cool had to call maintenance staff was great got it cooler but never quite enough . No easy access for outlets to charge phone except in bathroom
Okay 5.0
Pros: Facility was modern and clean. Staff was friendly and shuttle to airport worked as planned. Breakfast didn't open until 6 am and our flight required us to shuttle out at 5:30, so not of much value
Cons: The room was way to noisy for this new of a facility. The heating unit kept waking me up as it clicked on and off. Also to much highway traffic noise coming from the interstate next to the hotel. Would not stay again.
Excellent 10.0
Pros: Everything! It was great, clean and comfortable
Excellent 10.0
Pros: immaculate
Good 7.0
Pros: Excellent location, gleaming new hotel, gorgeously clean room, good linens, great TV, good bed. Responsive front desk when your neighbors are obnoxious at dark:30 AM.
Cons: Leftover food in the fridge from another guest (gross), very thin walls where loud neighbors are problematic. It's also in Reno, so you'll get colorful neighbors. Terrible water pressure w/ shower and toilet. Worst Holiday Inn Express we've stayed at: C+.
Excellent 8.0
Pros: It is new and beautiful!
Cons: We ordered breakfast to be delivered at 4 AM message so we have a 6 AM flight. The breakfast did not come in when we called down there to the desk they said it could not be delivered till six. It was a little disappointing that it did not arrive.
Excellent 9.0
Pros: Nice room, clean, ready for occupancy when I checked in.
Cons: I understand about covis19 precautions, however the selection of food for the breakfast was very limited. There may have been other foods in sealed containers or wrapped that may have been available.
Good 6.0
Pros: Proximity to our event.
Cons: It’s being remodeled and we still had to stay in an old room.
Excellent 10.0
Pros: The room was clean and well equipped. The hotel staff was amazing!
Excellent 9.0
Pros: Clean and breakfast
Excellent 10.0
Pros: Very clean, much bigger than anticipated, great price, convenient features.
Good 7.0
Pros: You are able to take your pet.
Cons: No much to add for one night stay.
Holiday Inn Express & Suites Reno, An IHG Hotel - Reno
Rated no. 5
8.5
Excellent 8.5
Based on 288 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.6
Overall
10.0
Overall 8.6 Excellent
Based on 228 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.2
Location
8.7
Services
9.0
Staff
8.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.1
Location
8.6
Services
8.8
Staff
9.2
Cleanliness
8.9
Comfort
9.1
Location
8.8
Services
9.0
Staff
9.0
Cleanliness
8.5
Comfort
8.6
Location
8.5
Services
8.3
Staff
8.3
Cleanliness
8.7
Comfort
8.3
Location
8.8
Services
8.7
Staff
8.5

Excellent 10.0
Pros: Everything was perfect. A very seamless experience.
Cons: Not at all!
Excellent 10.0
Pros: Very nice and quiet
Poor 1.0
Pros: Cleanliness and smells good all over
Cons: Rude Security Guard scolding us and threating us to leave in the middle of the night.He said we were too noisy. they did not give me the room type I booked (Kind bed with sofa bed) they gave me 1 bed and my daughters had to sleep on the carpeted floor
Okay 4.0
Pros: Lobby was clean. Staff was decent.
Cons: Shower had no pressure. Mattress was VERY uncomfortable. Room was WAY too small for the price. No air filtration so the room smelled like a camp fire all night. Really noisy area. Train whistles and sirens all night. Construction noise at 6 am.
Okay 4.0
Pros: The property had a good location downtown
Cons: The staff wasn’t friendly & the rooms felt dirty & stuffy
Excellent 8.0
Pros: Lovely. modern hotel with an excellent location
Cons: I got a room with breakfast included, but when I got to the breakfast room, I found out that that were restrictions regarding which dishes I could choose. This should be noticed upfront.
Good 6.0
Pros: Cleanliness.
Cons: Free breakfast wasn't free, no housekeeping for refilling amenities, towels, etc. Staff was rude.
Poor 1.0
Pros: Nothing
Cons: I booked a room with two queens.. they gave us a room with a king sized bed and the agent was just no help at all. She should be fired. Checked in at 4on a Friday. Check the schedule and suspend her.
Okay 5.0
Pros: clean nice rooms
Cons: No coffee for guests in teh lobby. Small area to order breakfast (none free) and one person. Had to go downtown to eat. The coffee pot and powder creamers low for Marriott standards.
Excellent 9.0
Cons: We had an oversized vehicle. Their oversized parking is located in another location nearby, which is gated and locked. This is fine but whenever I want to go to the vehicle, need to wait for staff to unlock and open the gate. Bit restrictive
Excellent 10.0
Pros: We were very happy. I was traveling with my daughter and grandchildren, We were safe and the room was great.
Excellent 10.0
Pros: Room was super clean. Bed was very comfortable. Staff was nice.
Cons: The bed was comfortable but squeaky. The walls were thin; we can hear our neighbors talking. Shower head pressure was weak.
Excellent 10.0
Pros: The location and view
Cons: All good
Excellent 10.0
Pros: ALL GOOD
Cons: NADA
Excellent 10.0
Pros: Loved the modern decor and cleanliness, location was superb, staff was friendly and helpful. This will be our go to hotel in Reno always.
Excellent 10.0
Pros: EVERYTHING WAS NICE EXCEPT THE SHOWERHEAD
Cons: THE SHOWER HEAD ONLY PUT OUT A SMALL AMOUNT OF WATER
Excellent 10.0
Pros: The friendly staff. Great location. Loved our view of the river. Nice firepit outside on patio. Smoke free. Free parking garage right across the driveway.
Excellent 10.0
Pros: Friendly staff. Excellent amenities.
Excellent 10.0
Pros: We will go back again.
Courtyard Reno Downtown/Riverfront - Reno
Rated no. 6
8.6
Excellent 8.6
Based on 228 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
6.0
Location
8.7
Overall
6.8
Overall 8.5 Excellent
Based on 195 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
6.0
Location
8.7
Overall
6.8
Cleanliness
7.3
Comfort
6.0
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.0
Comfort
7.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
9.1
Comfort
8.7
Location
8.8
Services
8.8
Staff
9.3
Cleanliness
5.6
Comfort
6.3
Facilities
5.3
Location
6.6
Overall
6.3
Cleanliness
7.6
Comfort
7.0
Facilities
6.3
Location
6.6
Overall
7.0
Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.0
Staff
9.1
Cleanliness
9.2
Comfort
9.2
Location
9.5
Services
9.0
Staff
9.7
Cleanliness
9.3
Comfort
8.8
Facilities
5.5
Location
8.4
Overall
8.0
Cleanliness
9.4
Comfort
9.6
Location
8.5
Services
8.3
Staff
9.4

Okay 5.0
Cons: The heater in the room constantly gave off a low humming that vibrated and wouldn't stop. Hard to sleep. I've stayed at Renaissance many times and really love the hotel. Just this Time in room 726 it wasn't good.
Excellent 10.0
Pros: Everything about our stay was perfect
Cons: I thought the tub was going to be jetted but was told they were turned off
Good 7.0
Pros: The location was close to mid town and the river walk.
Cons: The fan in the bathroom did not work, the room was small, and the view of the river was nice...but the river was full of homeless and trash....very sad to look at.
Mediocre 3.0
Pros: Staff were nice and helpful. Room was pretty cramped.
Mediocre 3.0
Pros: Clean good location
Cons: Very small room for $--- charged $75 for my small dog. No ammenities, no nothing. Very expensive restaurant.
Poor 1.0
Pros: Restaurant
Cons: Noise from banging it was like dinosaurs came back and were walking and shaking the building. Terrible.
Excellent 10.0
Pros: Very clean. Great staff
Okay 5.0
Pros: Nothing. Average hotel. For the price, I was expecting a whole lot more. Had to pay for both parking and WiFi.
Cons: Price was way too high. Right across the street, there is a rundown motel. Felt like an upgraded Motel 6.
Excellent 10.0
Pros: The coffee place.
Cons: That the pool, the lounge was closed. And my hotel room did not have a view, and the room was small.
Excellent 10.0
Pros: Hotel and room is truly amazing! We got a small room with One king size bed, and I had my two kids in me and my husband. Room was not too small like other review sometimes state. I was very pleased. The hotel staff was really nice too!
Excellent 10.0
Pros: Extremely friendly staff, the best customer service, pet friendly, cleanliness
Good 7.0
Pros: the night i checked in was great no waiting time easy to find room and was given info on where to eat. the hot shot was awesome and was the only food option at 7am.
Cons: they could do better on food selection for 7am. the second day they wouldnt let me stay as my husband booked the room for me and i didn't have the credit card with me. i guess cash isn't good enough for the insidebtials so i will not come back to this hot
Excellent 10.0
Pros: Outstanding customer service during difficult COVID-19 circumstances. Design of space was absolutely amazing with the latest in fixtures, faucets, wall color and other special touches.
Cons: none
Excellent 10.0
Pros: Very nice, nice staff, nice rooms, comfy bed!
Excellent 10.0
Pros: Very clean rooms and facilities. Contemporary decor was nice. Distance to the most popular casino hotels is only a few blocks away.
Cons: Nothing. It was very nice.
Excellent 8.0
Pros: Close to the casinos.
Cons: Parking was awful. Only place around that has to charge for parking and they want way too much. Drinks in the Bar are way expensive. Food options too. I guess they have to make up for not having a casino on site anymore. Didn't care for the Bathroom setup
Excellent 10.0
Pros: Great staff. I left something in the room, and the staff was very helpful and help me retrieve the item.
Cons: No drawers in the room.
Excellent 10.0
Pros: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant
Cons: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome
Excellent 10.0
Pros: Loved the trendy atmosphere
Cons: Our window view was blocked by an awning, which I think was from the restaurant below.
Good 7.7
Pros: * Very nice inside * Extremely clean
Cons: * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
Mediocre 3.7
Pros: Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Okay 4.5
Cons: I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Good 6.5
Pros: I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.
Cons: It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Okay 5.1
Pros: Nice river view room, clean
Cons: No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Good 6.0
Pros: the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!
Cons: the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Mediocre 3.4
Pros: The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus
Cons: Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Good 7.7
Pros: Friendly staff. Accomodated us with our request for early check in for free.
Cons: There was a hair in the towel. Casino was closed for renovation.
Good 6.0
Cons: Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
Excellent 8.2
Pros: Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing.
Cons: Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Good 7.7
Pros: Good value for money
Cons: Noisy rooms
Good 6.2
Pros: I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice.
Cons: I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Excellent 8.5
Pros: It was a great price, clean and had everything we needed!
Cons: There was a constant tapping sound every few hours out the window. You have to walk through the smoky casino to get to the restaurants.
Excellent 9.7
Pros: Room was comfortable and quiet
Cons: Breakfast options in the hotel were limited, did not try the restaurant/bar, but it looked nice.
Excellent 9.4
Pros: The staff were very welcoming and accommodating. The rooftop hot tub was lovely. I enjoyed happy hour at Whitewater and AYCE sushi. Nice view of the river from my room.
Cons: Smoke smell from the casino invades the "smoke-free" lobby. Room was fine for one, but a bit small for more than that.
Okay 4.8
Pros: Most of the staff are very friendly and helpful.
Cons: Asked for non pet friendly room which I did not get. My allergies were bothering me the entire time. I almost had to go to ER because of pet allergies.The noise from street and train station were extremely loud. Went to coffee stand to purchase cookies & coffee the price charged were more than posted price. They should change posted price or cover it up on the cookies since they doubled in price. The stool in casino was urine soaked I sat in it, gross, they came and removed it. This casino seems to attract drug users &street people trying to get off of the street for the night. Very dirty and smells unpleasant a lot of the time.
Okay 5.7
Pros: The spa and spa staff were excellent! Room was too small. Bed comforter was not on the bed upon arriving.
Good 6.8
Pros: Access and parking were very good and check-in was friendly. The facility was a little "tired", but clean and comfortable. We enjoyed a great beverage at the bar's happy-hour and ate a very nice meal in the Whitewater restaurant. The staff was excellent.
Cons: The latch on our window was broken and the window couldn't be completely closed; that let in more noise than normal from the nearby trains.
Good 7.1
Pros: The staff was very friendly.
Cons: Between the train and the downtown noise, it was difficult to sleep.
Excellent 8.0
Pros: Everything was super nice was a good experience wanting to return
Renaissance Reno Downtown Hotel & Spa - Reno
Rated no. 7
8.5
Excellent 8.5
Based on 195 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Overall 8.4 Excellent
Based on 1,374 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Food
9.5
Location
8.6
Cleanliness
8.2
Comfort
7.7
Facilities
7.7
Location
7.7
Overall
8.5
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
8.7
Overall
9.5
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.7
Staff
8.8
Cleanliness
8.8
Comfort
8.4
Facilities
8.4
Location
8.7
Overall
7.3
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Food
9.5
Location
8.5
Cleanliness
8.8
Comfort
8.9
Location
8.6
Overall
9.5
Services
8.5
Cleanliness
8.8
Comfort
8.8
Facilities
8.1
Location
8.5
Overall
8.1
Cleanliness
8.6
Comfort
8.7
Facilities
9.2
Location
8.8
Overall
9.1
Cleanliness
8.7
Comfort
8.7
Location
8.5
Services
8.2
Staff
8.7

Excellent 8.0
Pros: It is a beautiful casino. The facilities were clean and the staff was very courteous and helpful.
Cons: The lines to check in were long. The wait time was longer than I expected and the cleanliness overall was good but could be better for Atlantis standards.
Excellent 8.0
Pros: Location, cleanliness, price point.
Cons: We have not been impressed with food quality since ¿¿ covid 19. I understand, but needs improvement.
Okay 5.0
Pros: Breakfast was good. Some staff was great.
Cons: I didnt Like that the bell man supervisor was rude and denied us a shuttle to the airport
Excellent 9.0
Pros: Atmosphere and ambience
Cons: No taxi stand
Good 6.0
Pros: Good Location
Cons: Could’ve been much cleaner. Definitely not luxurious at all.
Good 6.0
Cons: Just wouldn¿t recommend it to anyone.
Excellent 8.0
Pros: Staff was excellent, prompt and efficient
Cons: No Valet service
Excellent 10.0
Pros: Very clean and updated
Cons: Mo
Good 7.0
Pros: Not downtown
Cons: Resort fee
Excellent 10.0
Pros: Even though during our stay we ran into complications like elevator being down for 2 hours and toilet not running correctly and having to call maintenance, none of it impacted our stay because of how diligent and on top of it the staff was.
Cons: Nothing at all.
Excellent 9.0
Pros: Great location, very clean rooms, The purple Parrot must be a place to visit during your stay.
Cons: Housekeeping walked into my room a little after 8 am, without being requested and freely opened the door to room after one knock.
Okay 5.0
Pros: Check in/out was quick, room was spacious only there was ketchup like substance on the wall in our room and in the second room we had there was blood stains on the ceiling. The front desk did refund the resort fees.
Mediocre 2.0
Pros: The location just off the freeway was ideal for us as we were passing through
Cons: I booked a king room but was given a double queen room. I informed her I my email confirmed it was a king room; she said it was just a preference and if I wanted a king room I could upgrade for an additional $35 on top of the $39 addition resort fee!
Good 7.0
Pros: The rooms were clean and the staff was pleasant.We were on the 12th floor and had a good view.We really loved the gym, indoor heated pool, hot tub, and outdoor pool.Wifi worked great.We had stayed at the Silver Legacy earlier,and the Alantis was better.
Cons: We did not have a refrigerator or a microwave in the room. That was are biggest negative with the hotel.
Excellent 10.0
Pros: It was close to the ap and had shuttle service and had some good restaurants and even had gf at the one we went to.
Cons: Finding a parking space not marked and not too far from the hotel entrance.
Excellent 9.0
Pros: Room were surprisingly clean
Cons: Families keep in mind this is a Casino too, if you get a room I'd suggest a room on the top floors for noise purposes
Excellent 10.0
Pros: The pool
Cons: No
Excellent 10.0
Pros: Room was clean. I was surprised to see a bathroom scale and lighted personal mirror. Close to plenty of restaurants and the freeway.
Good 6.0
Pros: Quiet rooms
Cons: I didn¿t know about the resort fee.
Excellent 9.0
Pros: Location was excellent. Lots of shopping, etc near and around the area. Felt safe and easily found from airport.
Cons: The bathrooms had marble floors and were very slick when wet. Slipped and slide across the floor. Thank goodness I was alright. Kind of dangerous for a wet area to have. Hotel is dated but very nice and people were friendly.
Excellent 9.6
We had a great weekend with the kids, ages 9, 11 and 15. They had a great time at the arcade and pool, especially night swimming. The indoor pool is nice and warm and because it’s enclosed in a clear dome, you can look up at the night sky. Breakfast and a dinner at The Purple Parrot was good. Kid friendly and lots of options. I love the location of this resort, not right in the middle of downtown, took us about a 10 minute drive to get to Circus Circus and a 30 minute drive to Virginia City. It’s also close walking distance to a ton of other restaurants, bowling alley and all sorts of stores. Definitely recommend this resort and casino and definitely will be back!
Excellent 9.2
The room was nice although the carpet was very nasty and with a toddler that was very difficult because they are always on the floor. The bathtub was clogged so bathing was a challenge. The sky elevator was fun . The indoor pool was amazing. The arcade was cool but super crazy EXPENSIVE ! The restaurant purple parrot served my toddler raw sausage . Luckily she didn't eat much before I caught it. Overall it was good stay. The staff are very nice.
Okay 5.0
Pros: I can't think of anything to write that wouldn't sound like a snide remark.
Cons: Being told this was a 4-star. No refrigerator, dry bar and the bathroom didn't give the impression that was clean. In general, this was the worst hotel experience we've had in quite some time.
Excellent 10.0
Last week I had been stuck in Reno NV with my 9 yo and let me just say I had never been so overwhelmed in my life. Everything that could go wrong went wrong but the one thing that went right was booking a room at the Atlantis. The room I booked ended up not being available but they did everything in their power to make sure we got a room. After requesting a nicer room since the one I booked was gone. I got a concierge room which I wold spend the money on again in a heartbeat. My child felt like a princess with room service and the beautiful indoor and outdoor pools. I needed a vacation from my vacation and honestly I wouldn’t have wanted the experience anywhere else. Thank you Atlantis staff! I’ll be bringing my husband here ASAP.
Good 6.0
Cons: I did not like having to walk through the crowded, smokey casino.
Okay 5.0
Pros: Not much.
Cons: Our room had a great view of the roof.
Excellent 9.6
We stayed one night before our flight home so did not utilize the casino but used the gym and pool which were nice. The room was spacious and clean, great aircon and many restaurants. I would definitely stay there again. Very good value for the price of $140 including the resort fee.
Poor 1.0
Pros: Closeness to airport
Cons: Air conditioning sucked! Would not cool the room
Good 7.0
Pros: Least expensive option.
Cons: Checkin was very difficult. Spouse attempted to checkin ahead of me, and was not permitted to do so. Spouse has possession of the credit card used online, CA Drivers license showing the same last name and address used for the booking, and both email/scree
Good 6.0
Pros: Atrium and casino located on upper level, had nice views of surrounding area.
Cons: Service at Manhattan Deli and Purple Parrot restaurants. The nightly rates for a hotel that could definitely use an update. Cleanliness¿apparently not the elevators.
Good 7.0
Pros: Staff were nice.
Cons: Fire alarm went off at 4am! I did not sleep well.
Good 7.0
Pros: Room was very elegant and classy, and high class with very nice amenities. Extremely clean and beautiful. However, there were parts that had some noticeable wear, eg., walking into the room the carpet was a bit torn. But otherwise the room was very nice.
Cons: Smoky throughout all the main areas. We were not told a ¿$39.00 resort fee¿ would be added to our bill when we initially booked as we had prepaid.
Good 6.0
Cons: Motion light in bathroom didnt work, had to rely on hall light
Mediocre 3.0
Cons: They advertised stuff in the hotel that they did not honor like buffet on is $39.00 but it¿s actually 46.00 and resort fee advetised fior 30.00 but they charged us $35.00 plus tax $39.00 a day Inconvenience on July 3, fire alarm goes on for a while
Mediocre 3.0
Pros: The front Desk staff
Cons: It was dirty, furniture in room was broken and not maintained. The walk to our room was a 1/4 mile to room as the rooms are on some side. Wanted dessert at like 12 am but we were ignored. Never again
Excellent 9.2
We loved everything about the Atlantis Casino Resort Spa except for the entirely over long name. Can't we just call it the Atlantis please? Our stay was surprisingly affordable for what I feel was a 5 star quality hotel. We had some fun gambling but the best thing was the food. OMG the best buffet we had ever seen!
Excellent 10.0
We only stayed here for one night but this place is really amazing. Food selection, facilities, staff are the best. Thank you Atlantis.
Excellent 10.0
Needed a few days away just to relax, kids enjoyed the pool and arcade area, wife loved the spa
Okay 5.0
Pros: Hot tub and pool area
Cons: No shuttle service it was awful
Mediocre 2.0
Pros: Had some severe room(s) issues. However, the staff was great in trying to figure out what the hell was going on. Handled it best they could even though room issues still arose. 25th floor services for breakfast, snack hours were great.
Cons: How messed up their room reservation/housekeeping communications We¿re so bad. Your characters remaining is way to short to explain it all Let¿s just say I was given two room that were already occupied! Luckily nobody were in the rooms when I en
Okay 4.0
Pros: The hotel was modern and in a good locations. The room was quiet and clean.
Cons: The smell of cigarette smoke was overwhelming. Also, despite the mask-wearing guidelines, almost no guests had on masks. With the combination of cigarette smoke and concerns about COVID, my family felt unsafe leaving our room during our stay.
Excellent 10.0
Everything from our room to all the restaurants exceeded my expectations!
Mediocre 3.0
Cons: Smoke smell was unbearable. Whole hotel smelled but the room was awful. Could not sleep at all.
Okay 5.0
Cons: I upgraded to a king, I received a 2 queens, they would not switch. Was very upset
Okay 4.0
Pros: The decor is beautiful, kids like walking around the hotel exploring.
Cons: The reason I rented the room on Mother¿s Day was so I can let them enjoy the Pool while I relaxed. They where only allowed 30 minutes in the pool !!!! If I were to know that this was the rule I wouldn¿t of booked a room there. The kids were disappoi
Excellent 10.0
We had the concierge tower, room was pretty big very nicely played out. Had a great view and the bathroom was awesome. Only thing I think could be an improvement for that room would be the bedding. The blanket felt like something you'd have in some cheap hole in the wall hotel, itchy and ultra thin, a thicker one would've been awesome, also felt the bed should've had double the pillows. The breakfast the following morning though was also fantastic, had alot of variety. We will stay again for sure
Poor 1.0
Pros: Rooms were nice and comfortable beds
Cons: Security! There¿s people constantly searching vehicles to break into. Ours was targeted and broke into. Happen sometime during our stay. Security wasn¿t the most helpful. Some good folks but overall poor experience
Okay 4.0
Pros: The pool except outdoor pool & hot tub weren¿t open
Cons: The rooms did not look as nice as the pictures
Mediocre 3.0
Pros: I liked the casino
Cons: The room they gave me the price of the stay
Excellent 9.6
2 adjoining rooms for family of 5 with 3 teenagers. Everyone had a ball and the rooms were quite nice. Every single interaction with a hotel employee was a positive one. They truly go the extra mile to make sure their customers are satisfied. Will stay again next time in town
Mediocre 3.0
Pros: It has restaurants
Cons: The housekeeping staff kept coming in my room when I asked them Not to, the bell desk/service desk was irate and unreasonable when I called to ask for a new key to my room, ATMs were down one night and I was pressured for my I.D multiple times
Okay 5.0
Pros: Kid friendly, reasonable price, great location, good food, reasonable table game price. I usually go to Reno 2-3 a year, this is my to-go hotel and casino for the last 5 years.
Cons: Rude Staff. Went to order food. I only listen to what the girl told me, I even asked twice. The guy in the suit didn't have to be rude. He gave so much attitude and even a dirty look. Next time you guys should put up signs.
Excellent 10.0
Cons: If I had gotten a spot on the swimming pool... it’s was fully booked
Poor 1.0
Pros: Casino down stairs
Cons: It was a horrible experience first we had to wait at least ten minutes to get an elevator! We were not told that we had to make reservations to get in the pool when we arrived! I put a deposit for three rooms ,charged $67.30 for each we want ever be back!
Poor 1.0
Pros: The outside of the hotel was nice because there was a water fountain that was colorful
Cons: The hotel was not clean in the hall ways, both rooms were horrible because there were crying babies and children so it was hard to sleep and the other room was next to elevators that kept going up and down so that was horrible.
Okay 4.0
Pros: clean and comfortable room
Cons: No hot water for shower the first day!!!!
Okay 5.0
Pros: Nothing
Cons: There was no refrigerator or microwave. Not really activities to do. No dining. Kinda boring.
Poor 1.0
Pros: I think that I was cheated I don’t think that I was given what I asked for obviously I can’t hear the conversation that you guys say you heard I was not given the room that I wanted the hotel was dirty there were stains all o
Cons: Horrible experience I’ll never go back
Poor 1.0
Pros: Clean not good7 people’s 2 rooms separated
Mediocre 3.0
Pros: It’s very colorful. Great 24 hour room service menu.
Cons: Shuttle bus from airport had quit for the night. It was 6pm on a Saturday night! No one offered to help me with my bags. Stood in a line that reached to the front door to wait over 30 minutes to check in.
Poor 1.0
Pros: The room was presentable, really clean
Cons: 1. We got accused of partying & having underaged drinking in all the rooms we had reserved as a family. The security that was preventing us from going into our room didn’t even know what was going on 2. Room service was horrible over the p
Poor 1.0
Pros: The hotel is okay and definitely not 4 stars.
Cons: Hotel did not have a microwave or fridge. Some rooms had a fridge but others did not. Staff said there is a fee per night to use the fridge plus tax. Would not book again .
Mediocre 3.0
Cons: It was sooooo smoky and the rooms were so smoky we had to ask for a ozone machine and it still smelled. Wasn’t impressed. I guess the spa is great but if u want a great room not hre Went to gsr the next night and rooms are way better with
Poor 1.0
Cons: We specifically booked this place during Covid because it was rated as exceptionally clean. However, our room was unfortunately gross. Surfaces had not been wiped, and we found a clump of hair on the shower wall. We saw housekeeping without masks on.
Excellent 10.0
Pros: Crowd Control in Pool Areas (+). They did n awesome job restricting the amount of people at the pool.
Excellent 8.2
Pros: Room was clean n fit the the description as advertised
Cons: Could hear people outside the door trying to get into their own rooms. Thin walls?? Weird
Mediocre 2.0
Cons: I booked a two queens room but the hotel sold out, they gave us a one room with one King room.
Poor 1.0
Cons: It would have been nice to have sheets with no blood and clean towels,Then it would have nice to be compensated without begging it felt like and 100 questions from Restaurant Director when she could nit believe our 170.00 dinner buffet for Christmas COLD
Good 7.1
Pros: The hotel was awesome arcade & the outdoor and indoor pool was amazing for the kids food was delicious too.
Cons: The employees were all rude except the bell hop man Mr Chad but from the check in clerk to the manager at the purple parrot were all rude and seemed racist honestly I’m a veteran came with my kids to celebrate Fourth of July by a old base of mine NAS Fallon and to celebrate my daughters birthday wish she lived the pool and arcade just wish employees made it better
Excellent 10.0
Pros: Best place in reno
Excellent 10.0
Pros: A great value , especially with their current specials.
Good 6.8
Cons: The staff was rude to my guest asking for identification from me and I purchased a room with a cabana they seem to have some sort of racial issues with my guest. The rooms were hot and the AC was not working as well as it could of.
Excellent 8.5
The staff across the entire hotel was top notch, the restaurants were excellent, the decor was very nice and parking was easy. I would absolutely stay at this hotel again! We really loved the French restaurant with the great happy hour. Nice clean rooms. Some have refrigerators which is nice, although no microwave which is a bummer. My only issue was not being able to cool the room off to below 65 degrees each night. I am used to sleeping with the windows open and lots of fresh cool air, so not being able to at least cool the room a bit more made it a bit difficult to sleep. Occasionally the hallways smelled like cigarette smoke but the hallways & rooms are supposed to be non smoking. All in all, if visiting Reno I would stay here again
Excellent 9.4
Pros: This casino is very clean and has a new feel in comparison to others. Every employee I came across was very friendly. My daughter loved the pool
Cons: Wish it was non-smoking in the casino, but that would be unheard of.
Excellent 10.0
Pros: Clean modern room
Cons: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.
Excellent 8.7
Awesome place!
Excellent 10.0
very nice place we will stay here again
Excellent 9.7
Pros: Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.
Excellent 10.0
Pros: I enjoyed size, restaurants, staff, gaming. Loved the comfort.
Cons: NA
Excellent 9.4
Pros: Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool.
Cons: The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.
Excellent 10.0
quality and value of the rooms exceeded any I have stayed in for several years. casino staff very friendly. Manhattan deli and the buffet have very good food. only criticism is the water volume of the showers was low and could be improved with different shower faucets.
Mediocre 3.1
Cons: Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy
Okay 4.0
Pros: Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.
Cons: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.
Good 6.2
Pros: food great steak house wonderful
Cons: help in casino ask were something was I was told not my area can not help u, Had a machine stop up after I won and it took 45 min for atten.
Good 6.8
Pros: The staff was terrific. The food we had was excellent. The room was accommodating. The facility is average. 4 stars seems high for the amenities, but it appears to be one of the best Reno has.
Cons: If you don't have anything at the convention center, you are not walking distance from the downtown or riverwalk. The pool and hottub area, indoor and out are questionable.
Okay 4.2
Pros: The room was nice but kayak we paid 200 for a room that was a handicap room and was suppose to have a spa in the room and the TV shows sucked no movies. I will stay again but I'll never go through kayak again
Good 7.7
Pros: Staff was very friendly. Restaurants where great
Cons: Non-smoking room smelled of smoke really bad.
Good 7.7
Pros: you pay 3-2 black jack food was good
Cons: limited on kids area
Good 6.8
Pros: The food and the servers were the best out of my stay. Rooms are comfortable .
Cons: I am not a smoker, but am ok with the smoke in Casino but not in my room. I was trying to sleep when someone was smoking in their room and it comes through the air vents. I woke up with swollen eyes and bad headache. Front desk people need to show that they care when there is a complaint.
Okay 4.6
Pros: Concergiege staff very friendly and helpful.
Cons: Hotel suite was falling apart tile broken in bathroom. Rugs around pool area, and in hotel bathroom...seemed not clean and cheap looking.
Good 6.3
Pros: Facility, beautiful rooms
Cons: Paper thin walls I could hear everytime my neighbors would leave room
Good 7.6
Pros: the mattresses are very comfortable. it was nice and quiet at night and in the morning...and we had a beautiful view of the city and mountains. the staff was great...great restaurant....but the resort fees are a killer...!!!
Cons: did not like instead of providing a terry floor mat... it was this torn and worn out brown rug, it did not look very sanitary or clean... also very skimpy with their receptors and the coffee table is really small ....
Good 7.3
Pros: Location is good.
Cons: The whole place is dated and smells like smoke. It wouldn't have been such a big deal but the room cost me well over $200 because I went right after Burning Man. I felt like I got hosed.
Mediocre 3.0
Pros: Valet and bell desk stall were the only bright sport in this sorry excuse for a "resort"
Cons: The entire experience was soured by a poor wait staff that "forgot" to place an order and left my family waiting for almost an hour until they figured it out- they were just too busy watching the world cup and could care less about their guests. Response to their mistake was even worse, with one employee raising his voice at me. The "supervisor's" response was to comp a $40 meal- really?
Okay 5.6
Pros: The room was nice but not for the price
Cons: When my husband and I got there to check in (after driving 4 hours to get there), we were treated very poorly. We booked our room through Kayak in hopes to get the best rate for a good quality room. We chose the Atlantis because of it's reputation/ratings but were treated awfully. Our reservation was not in their system when we got there. I showed them my email confirmation for the room and then was told they had to call someone about it. (I'm guessing their online reservations person). They told us they don't have record of our reservation yet so we will have to just go sit down and wait. When I asked how long they thought it would take we were told they have no idea. My husband asked to speak to a manager and when the manager came out to talk to us, he told us the same thing. I asked him who would be responsible for booking our reservation and he said "whatever website you booked it through, I don't know" Also acting disgusted that we got our room for such a "low rate" because their current booking base rate was $199/night and we paid $158/night (not including the $16 resort fee they charge when you get there) for our room. The manager then got on his phone in front of us and called someone, I'm guessing internet sales, and made a big deal about how they are losing money with the rate we paid and that rate needed to be updated immediately. He then told us again to go sit down until they receive the info so I took that opportunity to call the booking company we used. As soon as I dialed the #, they called us up to the counter and magically had our reservation in their system. Talk about feeling like you're not good enough! I live in the Napa valley, so to experience this in Reno, NV of all places was quite the insult. I will never stay at the Atlantis again.
Atlantis Casino Resort Spa - Reno
Rated no. 8
8.4
Excellent 8.4
Based on 1,374 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.8
Overall 8.4 Excellent
Based on 1,276 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.8
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
7.3
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.3
Staff
8.8
Cleanliness
8.5
Comfort
8.5
Facilities
7.7
Location
8.2
Overall
8.2
Cleanliness
7.7
Comfort
7.4
Facilities
7.4
Location
7.7
Overall
7.5
Cleanliness
8.9
Comfort
8.8
Location
8.6
Services
8.5
Staff
8.8
Cleanliness
8.6
Comfort
8.8
Facilities
6.6
Location
8.8
Overall
7.3
Cleanliness
8.7
Comfort
8.8
Facilities
7.7
Location
8.8
Overall
8.1
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.4
Staff
8.7

Good 7.0
Pros: Very convenient
Cons: Too busy
Excellent 9.0
Pros: Room was clean and spacious. Kuerig coffee pot in the room. Had an Italian feel, decor and paintings. Bed was comfortable. TV was large. Bathroom shower was tiled and spacious with a large shelf to hold shampoos. We ate dinner and breakfast at the restaurant (not the Mexican one). Staff was very friendly and service throughout was very good. Location is just off Hwy 80 in Sparks.
Cons: Nothing.
Mediocre 3.0
Pros: the price. the bed was comphy. and was pretty clean.
Cons: the heater did NOT work. i had to get my card rekeyed, at first.
Excellent 10.0
Pros: Great place
Cons: NA
Excellent 10.0
Pros: The overall facility was great. I would recommend it to everyone
Cons: NA
Good 7.0
Pros: Convenience as to location of where we needed to be. Easy checkin/outs
Cons: Bed too high! Need to provide astep for shorter, older customers.
Excellent 10.0
I spent 4 days at the Western Village Inn and was very pleased with the stay. The room was sparkling clean, very large and furnished nicely. It was quiet. The bed was comfortable. Since the price was incredibly low compared to staying at any of the mainline casinos, I was expecting compromises on quality. I was very pleasantly surprised to have received a great experience. I'll definitely stay here the next time I'm in the Reno area.
Excellent 9.2
Without the ridiculous resort fees all the other ones charge
Excellent 9.0
Pros: Nice room & comfortable bed.
Cons: Shower only-no bathtub
Good 6.0
Pros: clean updated rooms
Cons: no tub, low water pressure, hard time finding light switches,
Excellent 10.0
Pros: NO RESORT FEES !!!!
Excellent 10.0
Pros: The room was beautiful. Even tho it was just a regular run of the mill room it was done up beautifully. Highly recommend a stay here!
Cons: Only 1 bell cart on property, was hard to find at checkout time!
Excellent 9.0
Pros: Convenient location, clean, fast enough WiFi even using a VPN, friendly and helpful staff, 24-hour diner with decent food.
Cons: Laundry was expensive and hard to find. No room service.
Excellent 8.0
Pros: Room was clean and AC worked well. Pet friendly. Book early as possible because this place sells out quick. Fair sized Casino with good food at reasonable prices.
Excellent 9.0
Pros: The location was Awesome. Quick access to the events I needed to attend.
Cons: I was shocked that the hotel was not connected to the casino but not much of an issue. The hotel was a little outdated.
Excellent 10.0
Pros: The cleanliness and beautiful artwork on the hall walls, excellent parking available, very friendly staff, good mornings by everyone. easy access to freeway and just far enough from busy downtown to be found. the apparent recent remodel was tastefull.
Cons: Nothing
Excellent 9.0
Pros: Location to Legends and ballpark.
Good 7.0
Pros: Rooms were comfortable
Cons: Bathroom needed to be redone - extra place to put personals and no where to hang towels. No microwave.
Good 6.0
Pros: It is cheap.
Cons: No microwave and safety locker
Okay 4.0
Cons: He has an old Odour probably even smoke Smell
Excellent 10.0
Pros: Location
Cons: Shower was a little wonky
Okay 5.0
Pros: Location
Cons: Yes they couldn't find my reservation even though I had my confirmation email. They said I made a mistake and booked it for April even though I showed them confirmation with correct dates. They gave me a room but acted as if they were doing me a favor
Good 7.0
Pros: It was great no complaints thank you
Cons: No complaints thank you
Excellent 10.0
Pros: Great price. Clean room.
Good 6.0
Pros: The price is the best feature of this hotel. I also love the restaurants and gambling choices.
Cons: The rooms, although very clean, are quite old and tired. I don't know if that's in all level of acclamations or just the cheap rooms. I would still recommend this room to the cost conscience traveler.
Excellent 10.0
Thank you so much!
Good 6.0
Pros: Close to Sparks marina for exercise.
Cons: Rooms smelled smoky even though see parts from Casino.
Excellent 10.0
Pros: Everything was great; bed, shower, breakfast, location, clean room, friendly staff.
Cons: Nothing other than a free massage in my room.
Okay 5.0
Cons: I don't think the front desk was happy that I had a pet and was put in a room that wasn't used in a while. Heating filter was plugged, the sheets had a blood stain on one of beds and there was a used wash cloth hanging over the shower curtain bar.
Good 6.0
Pros: Location and price
Cons: The bathroom was tiny
Good 7.0
Pros: Location. Price. One of the women on staff was very helpful when we needed more water and coffee.
Cons: Awkward check in: had to check in in the casino. Lack of available luggage carts. As is typical with casino hotels, no microwave.
Poor 1.0
Pros: nice hotel
Cons: no
Good 7.0
Pros: The staff was very helpful and friendly! The casino was nice, pretty loose and had the lowest table limits I'have seen in years! The casino staff was also very helpful and friendly!
Cons: The parking lot although well lit was a little sketchy as there was a truck stop attached! Also, exterior of the building was In need of an update and the elevator was in need of some attention! We didnt like that the hotel wasn''t attached to the cas
Mediocre 3.0
Pros: Location was ok. Room was actually nice enough
Cons: Cigarette smoke!!!!!! Everything stank. The hotel lobby was a damn casino. I'd rate this place 1 star. Maybe 1.5. nothing that gets a 3 star rating should ever have mandatory smoke. Even if the room wasn't horrible, i'd have to endure the lobby.
Good 7.0
Pros: Coffee and water bottles in room.
Cons: Too noisy when other people took shower early in morning at 4am. I reserved 2 rooms with king bed, but when check-in, front desk gave me 2 rooms with double queens.
Okay 4.0
Pros: It was a better price than others. It was conveniently close to the freeway and to Legends Mall. It was quiet. The beds were comfortable.
Cons: It was old and dated. More like a 2 star motel. The hotel smelled of cigarettes but our room did not. The carpets in our rooms were dirty and worn. The bathroom was tiny.
Mediocre 3.0
Pros: Cracked tub
Okay 5.0
Pros: It was close to the freeway and easy to locate. There were several dining options nearby. The room was clean and comfortable.
Cons: The outside of the hotel and the lobby were pretty rundown, but my room was nice. I didn't like that I had to leave a $50 deposit, on top of what I had already paid. This wasn't explained in any of the information I received when I booked the room.
Okay 5.0
Pros: Nothing special
Cons: Getting old and run down; in need of renovations. Needs some sprucing up.
Good 6.5
Pros: The room itself was fairly nice. Beds were fine and the decor, though gaudy, was appropriately themed and tasteful.
Cons: Registration was damned hard to find, the place reeks of cigarettes, and there is a lot of mold in the bathroom walls and shower.
Mediocre 2.0
Cons: rooms were horrible. moldy bathroom, a/c didnt work, hair dryer didnt work, room felt dirty. ended up with a few bed bug bites. party above room until 2:30 am when finally called security. yuk yuk yuk !! never again. used to be okay. not any more.
Okay 4.0
Cons: The pictures didn't show the outside for a reason. The hotel rooms and hallways smelled musty, old, and smoky. I would not recommend staying here.
Excellent 8.0
Pros: easy to find
Cons: no breakfast
Excellent 10.0
Pros: Saff at front desk were friendly and very helpful. Room on 4th floor had a view. On our first visit the pool & spa were closed. On our second visit the indoor pool was open and very enjoyable.
Cons: First visit - Pool & Spa were closed due to chemical balance issues.
Good 6.0
Cons: i thought it was stupid that I had to do a $50 dollar deposit when I checked in. The point of paying ONLINE was to pay for EVERYTHING IN ADVANCE!! The stay was ok. I only slept for one night there, so it was fine but the HIDDEN FEES is just terrible. Oh and people could smoke inside of the hallways of the hotel when it's a closed building. Overall, I just hated the dumb deposit.
Excellent 10.0
Pros: We were pleasantly surprised. The room was a good size with a comfortable bed. There were several dining options to choose from. We ate in the coffee shop twice and the portions were big and a reasonable price. The marina outside our room was very nice and looked relaxing. If we are in the area again we will plan on staying there.
Cons: The casino had a very smoky smell
Excellent 10.0
Pros: I like the location being so close to the freeway and shops and restaurants were easy to find. And the Casino restaurants were very good and I enjoyed playing Black Jack at the tables.
Cons: It was a bit loud at night but being attached to a casino I understand that you're going to have people going in and out of their room at all hours.
Excellent 9.4
Pros: Comfort of bed, spacious room, refrigerator, view of mountains. I had a nonsmoking room.
Cons: I had a nonsmoking room which was fine but the hallways smelled pretty strongly of nicotine.
Okay 5.1
Pros: Conveniently located, plenty of parking.
Cons: Went to check out, realized that I left my wallet in my room. In that time, the room had been turned over a member of the staff and my wallet was gone. Upon reporting this to the front desk, they referred me onto security. The security guard who walked up told me that it may show up later. I asked if I could leave my phone number, and file a theft report. I was told that he wouldn't take my phone number, because he'd probably be too busy to call me and that I should just keep calling the lost and found. Thankfully, I was travelling with my girlfriend, or I wouldn't have been able to get home to Seattle. Thanks for nothing Western Village.
Excellent 8.5
Pros: Location (edge of Reno, rather than the heart. Good for people passing through) Beds Price Casino (updated and clean) Windows in the rooms Rooms were updated
Cons: Common space like hallways and elevator were dingy Smoke smell EVERYWHERE, even non-smoking rooms Bathrooms in rooms were not updated
Excellent 10.0
Pros: The neatness,friendliness of the staffs and above all the location is fabulous.
Excellent 9.4
Pros: Clean; neat; many new positive room changes; quiet; near shopping; lots of security seen; staff friendly; talking with other resident, all liked this place; BEST deal in NV for quality and price!!! Loved the lake behind for relaxing and saying 'Howdy' to others. Just GOOD!!
Cons: Bathroom door squeaked; tv color was poor; on weekend, so busy couldn't get into restaurants until late evening;
Good 7.1
Pros: Rooms were clean and comfortable; easy freeway access, but still very quiet
Cons: No pool or workout room. My car's radio antenna was stolen during my stay.
Excellent 8.0
Pros: I liked it's location next to the lake. It was nice to be able to get up in the morning and walk around the lake.
Cons: Toilet sometimes needed to be flushed more then once to empty properly. Faucet control lever was loose making it very difficult to adjust water temperature; called maintenance - not sure if they ever came; it seemed to be a little better the next morning but it was still quite loose. Ice machine on bottom floor was broken our whole stay - we had to go up on second floor to get ice.
Western Village Inn And Casino - Sparks
Rated no. 9
8.4
Excellent 8.4
Based on 1,276 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
2.0
Location
8.9
Overall
6.0
Overall 8.5 Excellent
Based on 90 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
2.0
Location
8.9
Overall
6.0
Cleanliness
8.9
Comfort
8.9
Location
8.8
Services
8.9
Staff
8.9
Cleanliness
9.1
Comfort
9.5
Location
9.2
Services
9.0
Staff
9.2
Cleanliness
8.0
Comfort
8.3
Facilities
2.0
Location
9.4
Overall
6.0
Cleanliness
8.1
Comfort
8.1
Location
6.9
Services
8.1
Staff
8.1
Cleanliness
8.9
Comfort
8.9
Location
8.2
Services
8.9
Staff
8.2

Okay 5.0
Pros: The space of the suite and the full kitchen
Cons: The heavy perfume smell of hallway carpets. Had to wash all dishes as there was visible stuck on food. Our blanket was a matress pad. Towel rack in bathroom fell off wall many times. Must ask for housekeeping.
Excellent 8.0
Pros: Breakfast was great. Nice way to start the day. Rooms were spacious.
Cons: Construction in the unit above me (I assume construction) that started at 7:00 AM on Saturday morning. Either that or someone had gorillas staying with them.
Poor 1.0
Pros: Very clean
Cons: The disturbance complaint wasn’t log when I called twice. The staff member at check in stated of signing me up for some short of program but it didn’t happen. I called about a complaint on the third call a was provided a discount but I felt like the complaint wasn’t valued.
Good 7.0
Pros: Room was very spacious,clean, and pet friendly.
Cons: Sofa bed was very uncomfortable could use an update. Sheets on sofa bed had several stains.
Excellent 9.0
Pros: Hotel room was very clean. I liked that there was hand sanitizer in the elevator. The room was spacious and full refrigerator was a plus.
Excellent 9.0
Pros: It was convenient and roomy nice and clean
Cons: Nothing
Excellent 10.0
Pros: The entire stay was amazing. Staff was the best. Pool was great. All 4 of my kids loved being there. The room was in a great part of hotel having 4 kids. Definitely would recommend to anyone.
Cons: I would have liked breakfast to last a little longer.
Excellent 10.0
Pros: Friendly staff & organized breakfast.
Excellent 10.0
Pros: Very convenient location, restaurants within 5-10 min drive. We love the room size, very comfortable.
Excellent 8.0
Pros: Big room with kitchen
Cons: Close to highway, kind of noisy. Poor noise isolation between floor
Excellent 8.0
Pros: Love having a little kitchen and full fridge and microwave.
Excellent 9.0
Pros: Layout of the room
Cons: The carry out breakfast could be better
Mediocre 2.0
Pros: The bed was really great for a hotel bed. The room had a nice kitchen.
Cons: I was double-charged for the room. Once when booking, and when I checked in, they said my card didn't go through or something, and I got charged again.
Good 7.0
Pros: Great location and nice size rooms
Cons: While advertised as pet friendly, the $75 charge for a small dog was definitely not pet friendly!
Okay 5.7
Cons: Your Fitness center is horrible, in this day and age, business people need a good place to workout, a place that has some weights, cardio, etc, and one that will fit more than 2 people at a time
Homewood Suites by Hilton Reno - Reno
Rated no. 10
8.5
Excellent 8.5
Based on 90 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.5
Overall 8.4 Excellent
Based on 266 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.4
Food
10.0
Location
8.5
Cleanliness
8.4
Comfort
8.7
Facilities
8.7
Location
8.4
Overall
8.2
Cleanliness
7.5
Comfort
8.6
Facilities
8.6
Location
7.8
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.5
Overall
9.0
Cleanliness
9.0
Comfort
8.7
Facilities
8.3
Food
10.0
Location
8.4
Cleanliness
8.9
Location
9.0
Overall
8.6
Staff
8.6
Value for money
8.0
Cleanliness
8.9
Comfort
8.7
Facilities
8.5
Location
9.0
Overall
8.8
Cleanliness
8.7
Comfort
8.4
Facilities
7.9
Food
10.0
Location
8.5

Excellent 9.6
Great food, pools and arcade!! We can’t wait to come back and hang out again. Our two teens had a terrific time!
Excellent 10.0
I had a great stay at the Peppermill and fully enjoyed all of the amenities. It was clean and beautiful and the customer service was wonderful. I would 100 percent stay again
Excellent 10.0
Peppermill is excellent but they may not have he room that Agoda promises, when we arrived they didn’t have our room and tried to upcharge us
Good 6.8
Nice place, over priced over the weekends and after paying way more than a normal weekday for a place to lay your head.......the fees they tack on when you check out are rediculous!!! Will stay somewhere more reasonable next time we are in Reno visiting our family.
Good 6.4
Stop charging hidden resort fees and give people a straight forward quote on a room.
Excellent 10.0
The best place to stay in Reno! PERIOD!
Excellent 10.0
We thought it was beautiful and we really enjoyed ourselves thank you!
Excellent 10.0
The pool is amazing especially if u like to swim at night.
Excellent 9.6
Overall it was a great experience. The resort, much like everywhere else was short handed with staff but you never heard a complaint from them. The only thing that pointed it out was the fact it took extra time to get a table at the restaurant’s.
Good 6.4
Did not advertise $50 resort rate in fee.
Excellent 8.4
You're a little bit from the other hotels, but it's the best hotel in Reno.
Mediocre 2.0
Waste of money, what a s&$@ hole!!
Okay 5.2
did not appreciate the additional charges and additional security when I checked in
Excellent 8.8
I was pleasantly surprised by the hotel’s and the casino’s cleanliness. The food was enjoyable. But most importantly, the staff was exceptional.
Excellent 10.0
The hotel staff at the Peppermill was amazing! I had an unavoidable delay causing me to not make it to Reno on my scheduled start date and Agoda would not allow me to make any changes to my reservation at all but when I contacted the hotel directly they were very understanding and, while I still had to pay for the night I wasnt there they held my reservation for me and even upgraded us to one of their beautiful Tuscany Suites for free! I'll never use Agoda again but I would definitely visit the Peppermill again!
Okay 4.0
Disrespectful service If you are Black. Whole time we were reaching for proper service....regardless of how much we were spending. And them stupid **** Still expected tip. I was ready to Fight! One bartender gave me and my grandmother exceptional service. He is appreciated. Thank you for special made drinks and excellent service.
Mediocre 2.4
I would never come back to this hotel. I called several times to ask and verify for a non smoking room and once I got there they couldn’t get one. I was in a smoking room and floor, horrible asthma the entire time and this was mine and my husbands first couple trip. I woke up so sick I couldn’t even do much. This hotel ruined our couple getaway. So much money waisted and they did nothing to help.
Okay 4.8
Not enough non smoking room. I had children with me and rooms around me threw loud parties
Good 7.2
This is a little bit on the run down side for me we stayed one night to check it out good restaurants clean rooms but water pressure and temperature kept changing that was not cool ... needs a little remodeling beds were comfortable and clean...
Excellent 8.2
Pros: Very nice registration people. Room was generally clean.. not perfect but definitely acceptable.
Cons: The room was not cleaned the first day. It could be a a Covid thing that they don't clean the room every day. There was a hair in the shower so the tub area was not cleaned as well as it could be but that a minor thing.
Excellent 8.5
Pros: The Peppermill & staff did a great job with cleaning and sanitization during the covid-19 pandemic. The new dinning changes, sanitization, and plexiglass between the slot machine were great. I knew I would be safe.
Cons: My non-smoking room smelled like cigarettes & the mini refrigerator didn’t work. It wasn’t a game changer, however if I was staying more than 2 days, I would have asked for a different room.
Good 7.1
Pros: Excellent bed/room
Cons: Practically non-existent amenities for which I was charged a 'resort fee' (on top of base cost that would have gotten a regular room at a different hotel. Yes it was mostly 'covid shutdowns', I get that, however I should not have been charged.
Excellent 10.0
Pros: It was just amazing ❤
Cons: the only thing I would say was the towels lol they left a lot of cotton or lint not sure all over me and my clothes but it's a small price to pay for a wonderful stay I'll just bring my own next time
Excellent 10.0
Cons: It's really a great place to stay. Only thing could that maybe could be better is if the buffet was open
Excellent 10.0
Pros: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.
Cons: I have no clue! Everything was great
Excellent 10.0
Pros: The room was gorgeous
Cons: Check out time
Excellent 10.0
Cons: Nothing, everything was great!
Good 6.8
Pros: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.
Cons: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.
Excellent 10.0
Pros: Spa, and restaurants
Cons: Large property, lots of walking between locations
Excellent 9.4
Cons: Add ons start making hotel expensive.
Excellent 10.0
Pros: Clean and very nice.
Excellent 10.0
Pros: Supper clean and friendly staff.
Excellent 10.0
Pros: Our first experience. Outstanding.
Cons: A slight confusion on my part at the registration desk.
Excellent 10.0
Pros: We were upgraded to a suite
Cons: We arrived at 9 pm and eating option
Excellent 10.0
Pros: Was extremely pleased with everything!
Excellent 10.0
Pros: Best hotel in Reno!
Excellent 10.0
Pros: Very friendly staff. Every encounter with staff was pleasant
Cons: It's a big large and spread out but this is a very minor point
Good 6.5
Pros: The room is nice and clean. Parking is very convenient.
Cons: I asked the front desk to give me a quiet room in higher floor. But she gave me a room in lower floor and close to the fans. I can barely go to sleep with the noises from the fans.
Mediocre 2.0
Pros: Leaving.....
Cons: When my wife arrived they checked her in to a small, single bed room instead of the Tuscany suite we had reserved.
Excellent 10.0
Pros: We stayed in the West Wing, a completely non-smoking building. This met our needs perfectly. Also we loved the work out center. Very nice.
Cons: No. It's in a great location, terrific amenities and restaurants. All employees are very attentive.
Good 6.0
Pros: The staff was very helpful everyday giving me directions where I needed to be.
Cons: You already pay a nightly charge to stay in the hotel. I think the $31.00 per day resort fee is unjustified. The amenities included in the resort fee should be part of the nightly charge. (Pool, fitness room, coffee maker)
Excellent 8.5
The hotel is very dated, and rooms are a bit gaudy. But the room was comfortable, and the non-smoking floor did not at all smell of smoke. Most of the public spaces in the hotel are also relatively fresh-smelling. That truly shocked me given this is a smoking Casino. The staff is Ultra friendly and helpful. I asked a manager for directions and he went out of his way to walk me to my destination which was halfway across the enormous Hotel complex. here's a nice heated outdoor pool and hot tub, although the second pool and hot tub were closed for maintenance while I was visiting. One of the things I liked most, and I guess this is part of the course for a casino hotel, all of the shops and coffee shops in snack bars were open 24 hours. If you're bringing the kids, they have a nice kids arcade. Parking is relatively convenient. Check-in lines were long, but they have a self check in that sped things up a lot.
Excellent 10.0
Pros: All the services that were available.
Cons: Little information or hard to read information guide in room and lack of in room service.
Excellent 10.0
Pros: The video is the plan of balls are amazing! Room was very nice, and the food was good to
Excellent 9.0
Pros: Tuscany Tower is beautiful.
Cons: Long walk from Tower to casino and front of hotel.
Good 6.0
Pros: Room was nice
Cons: The smell of the smoke as soon as you enter the resort is awful! You should be able to have an option on the resort fee.
Mediocre 3.0
Pros: Nothing
Cons: They gave a room with an alley view. I kept my curtain closed the whole time. I asked for a room change with a nicer view and they advised I would have to pay an upgrade charge. There was a big chunk of dishwasher soap on the bathroom glass.
Okay 4.0
Pros: Parking
Cons: They charge 10% to turn in the change you get from their machines!!! Staff do not go above and beyond to accommodate. No food available past 10pm. No live music
Good 6.0
Pros: Beautiful hotel.
Cons: My room location was (west wing) was a long distance from the main hotel which was a problem for us .
Mediocre 3.0
Pros: Close to my event
Cons: the room i was in is not what i requested and had no noise protection it was very noisy and impossible to sleep
Mediocre 3.0
Pros: Staff were friendly and it has an airport shuttle.
Cons: Room hadn't been cleaned when we arrived. Called the front desk and they sent up housekeeping. Took over an hour to get it cleaned. Manager was supposed to call us but never bothered too. At least they comped the room.
Okay 5.0
Pros: Staff was friendly, beds were clean, pets allowed.
Cons: Renovation pics are deceptive, bathroom had wood/drywall rot, didn't feel totally safe in parking lot and there was a lot of domestic stuff going on in the rooms and outside. Uncomfortable. Got out as soon as I could in the AM.
Excellent 10.0
We had a fantastic time! We can't wait to go back!
Good 7.0
Pros: The rooms were beautiful and quiet. There were many food options. Employees were great.
Cons: I did not care for the floor plan and layout of this resort. It was hard to find my way around and often felt like I was going in circles. I don't get lost easy... but it made it more challenging than I wanted for a vacation stay.
Okay 4.0
Pros: Location
Cons: The rooms in the north tower are very dated. It was not worth the price.
Good 6.0
Pros: Clean rooms. Good location in town
Cons: At check out you learn that your room fee is not really your whole room fee. $30 per night is tacked on and they say it's for being at a resort (though you may not use it) for parking (I did not have a car), and internet. A bit tricky.
Mediocre 2.0
Pros: Its reputation.
Cons: I checked in at 930pm only to be told my room wasnt ready with no ETA of when it would be ready. I was then offered a 2 bed room I didnt want. Then I was given the wrong room number so the key card didnt work. Security had to get me in. Never again.
Okay 4.2
Pros: They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...
Mediocre 2.0
Pros: Pool
Cons: Many issues will not book again
Mediocre 2.0
Pros: This hotel was very beautiful and well kept, very classy place.
Cons: The hotel itself was great, however the front desk staff that checked me in was very rude and short with me. This was unexceptional to me, especially since it was my 50th birthday! I would love to try another night, however it's fairly costly .
Good 6.0
Pros: I loved the atmosphere.
Cons: I hated how snacks are in your room for an outrageous price and I couldn't even use the refrigerator, my teenager picked up a bottle of water and I had to pay over $7.00 for it!
Good 7.0
Cons: The beds are feeling a bit worn, there is a hole where people always sleep. They are now charging services fees. Booked a cabana which only had sun until 1:30. There pool - sun design is not good at all.
Good 7.0
Pros: Probably best hotel in reno. Cheaper than las Vegas.
Cons: Not very clean room. Super crowded in skiing season.
Good 7.0
Pros: The pool
Cons: Poor maid service. Our floor the 3rd floor concourse was Dirty Dishes and dirty glasses in the hallway for more than 13 hrs
Poor 1.0
Pros: Decor was nice. Air conditioning worked really well.
Cons: The distance to the lobby and casino was too long. View of the dumpster from my window, dirty glasses outside the room when we walked up at 9pm. Dirty windows and used wash cloth that fell on me when I opened the shower. Ruined the beaty of the hotel.
Good 6.0
Cons: The room bordered on the loading dock. Got to bed at 2 am after 5+ hour drive - at 7 am crash, bang, boom the noise began.
Okay 5.7
Pros: It was a room for the night.
Cons: Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.
Okay 4.0
Pros: Close to where I needed to be for a friend's wedding
Cons: The non-smoking rooms smelled like smoke, had to air them out for a day with the window open to get the smoke out. The front desk was generally slow, the sheets had holes in them and were not tucked in well.
Good 6.0
Pros: The room was clean and comfortable. The spa massages were great. Some of the food was actually pretty good, but not awesome.
Cons: It took forever to get to our room, and it felt like we were heading to the wrong side of the tracks in a run down area. Make sure you understand where your room will be. If you don't care about run down common areas and rooms next to the dumpsters, then book without abandon, but never having been there, I didn't realize it could be so unappealing. The room was actually just fine and clean, but it took forever to walk there. Spend a little more to stay closer in. Otherwise, smokey casino, and typical good. Not unexpected.
Good 6.0
Pros: The rooms were nice, beds comfortable, and the service was good at times. Room service was prompt and efficient, and when I had to make a room change, it was dealt with very quickly.
Cons: The first room I had smelled like bleach. It was pretty awful, and I requested a change of rooms. Also, the food (specifically at Oceano) wasn't great or on par with any Vegas type restaurant.
Good 6.2
Pros: Had great stay and good room. Resturants and Terrance lounge were great. 95% staff was great and friendly.
Cons: Disrespect by blackjack dealer at 25$ min table. She said I may be better to find a table with lower limit. I asked her if she wanted me to leave she said she just dosnt want to me to be mad at her. I coulnt even beleave what just happend. I Told Jim the pit boss working that she was rude to me. Jim was extremely rude and couldn't even have a direct conversation with me. He was passaive and told me I should mind my own business. This experace put me in a overall bad mood and I didn't play blackjack for the rest of my stay.
Okay 4.2
Pros: staff
Cons: some one in management/owners have too much money, are bored, don't know what to do with it all and themselves, so they have added on in Winchester Mystery House fashion, over-done the décor to the point of distraction and annoyance: NEON. For a great contrast comparison to sumptuous elegance, tastefully done, which is soothing to the soul, check out the difference between the casino, rooms, and especially - most especially the SPA at the Atlantis, one mile down the Virginia St road from the hideous Peppermill. Will never return. Even the crass, ugliness of downtown casino's preferable to the Pep. Thank you.
Good 7.6
Pros: Awesome pillow and pool area
Cons: While the staff at the pool was very friendly, it was very slow. It was a bit smoky throughout the hotel including the rooms.
Good 7.3
Pros: Restaurants were great!
Cons: The room was OK. They put us in the north wing wish is the old building (they have old and new buildings). But it wasn't that bad... overall OK for the eighty buck$ we paid plus fifteen dollar$ resort fee and taxes.
Mediocre 3.0
Pros: Location is fine.
Cons: Pool closes too early, rushed all customers out when close.
Peppermill Resort Spa Casino - Reno
Rated no. 11
8.4
Excellent 8.4
Based on 266 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
7.7
Food
6.5
Location
8.7
Overall 8.3 Excellent
Based on 4,053 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.7
Food
6.5
Location
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.4
Location
7.7
Overall
7.0
Cleanliness
7.4
Comfort
7.6
Facilities
7.7
Food
10.0
Location
7.3
Cleanliness
8.6
Comfort
8.6
Location
8.7
Services
8.5
Staff
8.4
Cleanliness
9.4
Comfort
8.5
Facilities
9.0
Location
8.7
Overall
8.7
Cleanliness
7.1
Comfort
7.1
Facilities
7.0
Food
3.0
Location
7.5
Cleanliness
8.9
Comfort
8.9
Location
8.8
Overall
8.0
Services
8.7
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Location
8.7
Overall
8.1
Cleanliness
8.7
Comfort
8.8
Facilities
7.8
Location
8.6
Overall
7.6
Cleanliness
8.7
Comfort
8.7
Location
8.6
Services
8.6
Staff
8.2

Good 7.0
Pros: convenient
Cons: we had a dirty towel left in our room
Excellent 8.0
Pros: that the is a lot to do with with family. Bowling & arcade.
Cons: that there were no microwaves inside rooms.
Good 7.0
Pros: Rooms were large and clean
Cons: I wasn’t aware there was a $40 resort fee. Most of the on-site restaurants were closed, and the remaining ones were too crowded or too expensive.
Excellent 10.0
Pros: great military discount.
Cons: lovstion
Excellent 9.0
Pros: was very clean and comfortable being in the room .
Cons: the key card did not work very well
Excellent 8.8
If gambling is your thing, and you don't mind smell of cigarette smoke and you want good food, decent rooms, close to airport....this is a great value!!!
Excellent 9.0
Pros: Easy 5 min free hotel shuttle ride to/from Reno Intl Airport. Gracious hotel staff. The only buffet open between Las Vegas and Reno! We never knew there was an arcade floor below the casino with theater and bowling alley! Great stay.
Cons: Some hotel guests were loud in the hallway into the 1AM hour of the night, but not the hotel's fault.
Excellent 10.0
Pros: Location was great 5min from airport and good size casino lots of video poker games!
Excellent 10.0
Pros: Very Clean Rooms, Great atmosphere, clean facilities
Excellent 8.0
Pros: They¿re lots of things to do. The bottom floor has lots of food choices, a few shops, and the arcade with laser tag. There¿s a Fat Tuesday¿s for the best margaritas EVER! Also on the grounds is go carts, and a driving range. We had lots of fun!
Cons: Luggage carts were off limits to guests and bell hops were backed up.
Excellent 10.0
Pros: Amazing!
Excellent 10.0
Pros: All the amenities
Cons: No
Excellent 10.0
Pros: How clean everything is, security not visible but I¿m sure they had some.
Cons: A lot of construction going was a factor
Excellent 10.0
Pros: Everything. Clean. Staff. Security. Quiet. Beautiful. Walking around and discovering the pool area, shops and even areas we had not seen the day before for slots. A couple of us (2couples) actually came home with winnings! That¿s never happened before.
Cons: Not a regular problem but construction outside was a little complicated due to people arriving and long line and slow. But we handled it and moved on without too much frustration. Just had to unload way out in the parking area and lug all luggage far.
Excellent 10.0
Pros: It was clean hotel employee have a great the shower was excellent the staff was nice
Cons: No
Mediocre 2.0
Cons: We didn't like the hassle we got about masks. We felt as though we were targeted, as we were standing in line for the restaurant we were hassled by security about not having masks but the people in front of us were not wearing masks and nothing said
Poor 1.0
Pros: Check in & check out staff no personality/acted as if they hated their jobs. We requested flatter pillow 2 day before begging to speak to a supervisor who then said they only have one size pillow. 3 coffee pods in room only 2 cups.
Cons: We ate in each restaurant in this hotel. Food was horrible, especially the buffet. Tasted as if it were frozen then microwaved. Thin slices of prime rib. Deserts were great though. We called the hotel to see if we can check in early and were hung up on.
Good 6.0
Pros: Great restaurants and very clean/nice.
Cons: Our AC didn't work both nights of our stay. It was repaired after 2 hours first night and then 2nd night not repaired at all. We were given 2 box fans and tried to sleep in a 81 degree room. We were given a discount, but it was not a great experience.
Okay 4.0
Cons: The location
Mediocre 3.0
Pros: The location of the hotel was nice. It was right off the freeway and the exit lead me directly to the casino. The fireworks were good. I was surprised they had them at all considering the wind in Reno.
Cons: Room was too cold. I could not adjust it. No extra blankets supplied. I had to turn the ac off. The elevator system was a nightmare. So was check in! I will never stay at this hotel again.
Good 6.8
Tuesday, and drunks pounding on doors at 3am...seemed to be a lot of obnoxious people for some reason. What ever happened to reverence?
Good 7.0
Pros: Clean rooms and felt safe.
Cons: Parking was a challenge
Good 7.0
Pros: The room was large and set up like a mini suite, with a separate living room area from the bedroom.
Cons: The room was poorly maintained. The microwave oven was missing. The folding rack for luggage was broken and wouldn't hold luggage, the shower door was missing its handle. The hot water was scalding hot.
Okay 4.0
Cons: Construction at the front door area made it a bit difficult to find our way in ... Parking was much too far from the entrance ...
Good 7.0
Pros: It was nice at a bowling alley it had him lot of things to do swimming pools nice the games were pretty tight though didn't win a lot of money but the food was this cool and for the most part it was pretty good
Cons: Some of the staff was pretty rude and Position That they are in Manager was very rude and 1st much money that I lossed there that I went back to give my $100 deposit and she tried to say that I didn't even qualify for the height rent I paid for these
Good 6.0
Pros: The many activities available
Cons: Room was a non-smoking room but reeked of smoke, there was a place for a microwave but there was not one there. We asked front desk and were told "we had a microwave catch fore so if you want one we hae to bring it up for use"
Good 7.0
Pros: The a tower rooms were very nicely decorated. Staff member promptly walked me to the key pick up desk when I entered the hotel. Lots of food options.
Cons: The smoke in this hotel was very strong. Even though I was in a non smoking room I could smell smoke all night. Social distancing was not being enforced anywhere.
Good 6.0
Pros: The overall location is excellent, with lots to do within the resort and a lot of really good food options.
Cons: We were given a room that smelled STRONGLY of cigarette smoke and a non-working air conditioner. Staff were able to repair the AC after a few hours, however we were told no other suites were available and we’d have to stay in the smoke-filled room. Two of us had strong allergic reactions to it and we were only offered a refund on the $12/night resort fee for compensation.
Mediocre 3.6
People smoking on non smoking floor and no staffs say anything about it
Poor 1.0
Cons: You had to walk a mile to get to your room the room wasn¿t clean no instructions on how to get to your room no where to park except how long ways away from your room
Mediocre 3.0
Cons: Room was never cleaned when reported I was given attitude and told I have to ask for my room to be cleaned. Used the same towels the whole time. I’ve have traveled for year including during the pandemic and never was informed
Mediocre 3.7
Pros: Not much
Cons: I checked in online. It took longer to get my key than it would have if I just checked in at the counter. There was no help to direct us to our room. You can hear everything through the walls. In room coffee machine didn’t work.
Okay 5.0
Cons: Third time coming to the place and I always have to call down and ask for towels I hate it !
Mediocre 3.0
Pros: The gym
Cons: No designated parking for hotel guest, super long wait times to get onto any elevators (took 15 - 20mins to get downstairs), shower door leaks causing floor to soak, long checkin times
Poor 1.0
Cons: Upon arrival, the hotel was not able to release our room to us. They said our reservation was stuck, and there was nothing they could do due to you being a third-party. So we had to come back an hour later. Still stuck.
Poor 1.0
Cons: There wasn't valet or maid service. The casino was filthy. There wasn't any social distancing at the casino and in the lobby. I had to take out my own garage. Ask for toilet paper and towels.
Poor 1.0
Pros: Nothing
Cons: The hotel was dirty. There wasn’t any valet or maid service. The casino has filthy machines and bugs. There wasn’t any social distancing in the lobby or in the casino.
Poor 1.0
Pros: Many things to do in the casino.
Cons: The casino was really packed. No security checking for temp like Atlantis. I used my wipes and it was not clean. A guest on same floor was smoking marijuana. The pool was packed like sardines. I thought this hotel would take Covid more seriously.
Mediocre 3.0
Pros: Hotel has an amazing shower.
Cons: My pillows had blood or throw up on them and there was women’s undergarments near the head of the bed
Poor 1.0
Pros: Location
Cons: Staff are extremely rude, and untrained. No housekeeping services for the entire stay due to Covid, however I shouldn’t have to take my dirty linens downstairs to exchange! Casino is ok, most slots are open, but if you want to play cards ex
Good 7.0
Pros: The large King room with a large marble bathroom/shower and an in room refrigerator. It would have been nice for housekeeping to come everyday. They used the Covid-19 excuse, it was to limit the spread of the virus, so we don't clean if your staying over.
Cons: It was the extraordinary long time standing in line to check in. With over 20 people waiting in line they had one person at one open position to check guests in. They are going to use "the counter had to be cleaned for Covid after every guest" excuse.
Okay 5.0
Pros: The beds were amazing
Cons: Are ac stopped working during the afternoon and the room had not been cleaned all the way.
Mediocre 2.0
Cons: Room dirty, no washcloths, bed uncomfortable.
Good 7.0
Pros: Very comfortable room and quiet
Cons: Long check in line
Mediocre 2.0
Pros: The check-in process was fast.The hotel was clean.
Cons: Elevator employee took off during the shift while there was a very long line to use the elevator. The noise level all three nights was very loud as they were screaming and yelling in the hallways. There didn't seem to be a concern for the guest's safety.
Poor 1.0
Pros: The walk in shower
Cons: They lie and overcharge. No valet. No hotel parking, you have to walk almost a mile for any parking. No luggage racks. Waiting in line to check in for over an hour. No room service. It’s another hike to get to the elevators. Keys consistent
Poor 1.0
Pros: Convenience
Cons: Lines for the elevators, bed bugs in my room
Good 6.0
Pros: The location was near a Walmart and the restaurants and cafes were nice. Staff was friendly and accommodating.
Cons: I had to call to get the remote control to the tv and and face wash cloth. There was a cherry pit and stem in the bathroom, dirty spot on the toilet. No microwave (it’s a must), furniture scuffed on the legs. But the decor was nice.
Good 6.0
Pros: The view was beautiful.
Cons: Bathroom door was filthy. There was lint all in the bathroom light/vent. The light in the shower did not work. The room was overall dirty. At check in we asked if we could get a king bed instead of 2 queens and was completely denied.
Mediocre 3.0
Pros: Pretty dirty under normal times. Really dirty for COVID time. Front desk guy was as best you could hope for. He gets a 10
Mediocre 2.0
Pros: Nothing
Cons: Everything was mostly closed Waste of hotel fee
Okay 5.0
Pros: close to Walmart department store and river,
Cons: had a bad experience while were there don't have microwave and don't clean the room' when we got inside the room the house keeping spray the room with the chemicals i did not sleep for the whole night for migraine head ache.they dont fallow distancing'
Poor 1.0
Pros: Not much other than location/beautiful building. However after an hour check-I’m we were out in a dirty room that hadn’t been touched by housekeeping. Then waited 45 mins to be put into a new room & that room was dirty too and smelled like s
Cons: Extremely long check in, checked into a dirty room not cleaned from previous tenant, waited 45 mins for ANOTHER room, that room had towels on the floor! & it smelled so much like cigarette smoke! Front desk didn’t even apologize!
Okay 4.0
Pros: Nice pool
Cons: Housekeeping was horrible. Never services the room.
Mediocre 3.0
Pros: Location and room rate
Cons: While the room had a beautiful, fresh look, the sheets smelled of smoke (non-smoking room).
Okay 4.0
Pros: location
Okay 5.0
Pros: It has a Starbucks
Cons: When I booked my hotel I was told that my room would have one queen bed and a jet bathtub. That was the only reason I went with this hotel. Well when I went to my room there was not a jet bathtub there was no bathtub just a shower. I was disappointed.
Excellent 8.2
Pros: Everything but the check in staff
Cons: The check in staff could be better aware of there customers. I waited forever to check in because there were talking and laughing which is fine. But i found it rude when they ignored me and then rushed me in. They seemed very annoyed that they have to work. It is work so atleast act like its a job you enjoy
Okay 5.0
Cons: 35.00 extra charges for resort fees that where not mention
Okay 5.0
Pros: Rooms are quite nice for the price.
Cons: Overwhelming smoke smell in the casino, this will lead me to look elsewhere next time I stay in Reno.
Mediocre 3.4
Pros: Room was comfortable and beautifully appointed, except I couldn't find all the light switches.
Cons: The place stinks of cigarette smoke and is very poorly signposted. I ended up walking way out of my way to find a restaurant that I could actually eat at at 9:30pm. Walking through the stink of smoke to get anywhere is extremely unpleasant. I won't return.
Excellent 9.7
Pros: Great location, restaurants and friendly staff.
Cons: Price
Excellent 8.5
Pros: Beds & rooms were very nice. Location is great. Parking is free.
Cons: Smoking is heavy on the casino floor and this permeates up to all the hallways of the hotel rooms (even on the 20th floor).
Excellent 8.5
Pros: room was huge
Cons: bathroom sink was leaking constantly
Excellent 9.1
Pros: They’re always redoing something. The nature of casinos fight the man and the Indian. I like it. Always have a good rest
Excellent 8.0
Pros: I like that there is a spa but it was difficult to get bookings
Cons: There were too much smoke in the area of the casino and around the hotel lobby some people were vaping so it was difficult for us
Okay 4.0
Cons: GSR charge me more beside of Room Rate. -House keeping Gratuity -Resort Fee, Daily Resort Fee -Tourism Fee So don’t expect the price that you pay online is the exact amount that you only paying, when you get to the hotel they will ask you for another $50 that’s why they want your ID & Credit card. After you check out they will charge you all of this hidden fees.
Good 7.1
Pros: The price is right and the staff is always friendly. The convenience of the facilities is good.
Cons: The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.
Good 7.1
Pros: Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.
Cons: We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.
Mediocre 2.0
Pros: None.
Cons: The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.
Excellent 9.3
Great few days, no troubles
Good 7.4
Pros: Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.
Cons: The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.
Excellent 10.0
Pros: Casino, Children’s Arcade, ease of checkin/ checkout Lot of activities for all age group.
Cons: Ability to make dinner reservations was not there.
Excellent 8.0
Pros: The room was nice and comfortable
Cons: Everything was expensive and my girlfriends salmon was under cooked
Good 6.5
Pros: It was my first time there , and I liked that everything is there to have great fun in family
Cons: The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you
Good 6.0
Cons: The smell of cigarette smoke from casino.
Mediocre 2.0
Pros: I liked how there was absolutely nothing I could do about the resort $33 resort fee
Cons: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Excellent 10.0
Pros: Staff, rooms and food.
Cons: There was some construction and back parking was a little rough.
Excellent 8.5
hotel room was very nice and clean and comfortable. the only complaint I would have is that the room would not go below 70 degrees. the room got stuffy during the night it would have been very wonderful if it could have been lowered to 68°
Excellent 10.0
Pros: Everything
Cons: Everything was great
Okay 4.0
Pros: Clean rooms, restaurant staff nice, nice arcade and bowling alley.
Cons: Missing safe, missing refrigerator, missing blow dryer in the room. Claimed that Nevada state fire code does not allow rollaway in a room with 2 beds and there is no mention of this when booking. I can't find this mentioned anywhere in any code online, so it seems like a BS reason. The square footage was certainly big enough to accommodate it.
Mediocre 3.4
Cons: Front Desk lady provided Smoking floor but didn't disclose it to us when we checked in. We found out from a guest in the elevator. My daughter and I couldn't sleep the entire night. We inhaled lots of 2nd hand smokes in our lungs. Complaints to Front Desk manager and she said there's no guarantee the guests will get non smoking room, even we have a child in our room. This is ridiculous!
Good 6.5
Pros: Noise rooms can hear people upstairs and either side late @ night 4am Manger wouldn't stop the noise
Mediocre 2.0
Pros: Nothing
Cons: Smoking and dirty rooms Every restaurant had a wait
Okay 4.2
Pros: Had an amazing dinner at the Cantina restaurant. I'd go back to the hotel just to go there for dinner. The food and the service there was fantastic and was the thing that kept my stay from being a total disappointment. I learned that hotel casino resorts aren't for me.
Cons: I was put into one of their renovated rooms and it wasn't very clean. There was dirt on the floor and a couple of toenail clippings under the desk. The renovation was ugly. The bathroom with it's floor to ceiling brown marble and black vanity and very poor lighting was like being in a cave. Not all the lamps in my room worked. Why would a "resort" hotel renovate the rooms and put the same old lumpy bed back in there? The first night I was there the heat in my room didn't work. However, it was fixed rather quickly. If you're traveling with a family and looking for a place to stay where there is a lot of stuff in one location and you feel like letting your kids run around and act like animals while you sit in front of a slot machine getting drunk then I suppose this is the place to be. If you enjoy a hotel where there are drunk people smoking in the hallways at 8 a.m., kids running around and screaming in the public areas and having to wait in line for 45 minutes just to check out then this is the place for you. There are other hotels in the area that are cleaner and less expensive
Good 6.5
Pros: I reserved 2 beds in each of the 2 rooms I booked weeks in advance and booked through the hotel to make sure I got what I requested. I even asked for a higher floor and paid extra for it. They told me they were sold out and that's all they had left although there was a line of people before and after me getting rooms... That didn't make since. This was my 4 time staying there and was really disappointed in the experience
Okay 5.7
Pros: Large casino, lots of places to eat and things to do. Can literally stay there and not leave for anything. Lots of slot machines, tables.
Cons: Wasn't very clean, room smelled like smoke even though non smoking room. There was hair in the shower and bathroom that was not ours. The room was just generally rundown.
Okay 4.0
Cons: When I called the front desk to request checking out at 1pm, she said $20 extra charge plus tax and repeated for a few times emotionless. Most time this hotel's rate per night is about $20.
Mediocre 2.0
Pros: Nothing
Cons: Terrible customer service, oversold hotel, we were left looking for a different hotel at midnight with our 3 kids!
Okay 5.7
Pros: The rooms were good. The bathroom sink did not drain well. We have almost 800.00 of charges that are not ours. Luggage was misplaced by bell desk. Will not stay their again. Staff is too busy to help.
Good 6.2
Pros: Our second room was nice and what we expected. The hotel made it right, but it took 3 calls, two maintenance calls, and a room move.
Cons: During the hottest week of the year, our room stayed at a toasty 75 degrees and we had no sleep for the first two nights. Also, the buffet was overpriced and not very good. Very disappointed!
Mediocre 2.0
Cons: The hotel smelt of smoke Our room smelt of vomit The furnishing were outdated and old There was no fridge in the room
Good 6.0
Pros: The room was clean and large. Decoration was relatively new. The hotel had a lot of entertainment facilities including cinema, arcade playground, restaurants, and casino. Staff was friendly and prompt. Our reservation asked for "grand view" and we got it (other options are "quiet room", "easy access", and something else). It was next to Walmart.
Cons: The beds were too soft for us so we didn't sleep well. There were no microwave and refrigerator in the room (only available in Summit suites). Bath tub drain ran slowly.
Okay 5.1
Pros: I liked the whole hotel & casino. It was very nice & clean.
Cons: The only negative thing that I didn't like was that I booked my room online & asked for a non smoking room. When I got to the hotel to check in they only had smoking rooms available. I didn't like the fact that I had to stay in a room smelling of cigarette!!!
Okay 5.0
Pros: The casino area is very nice and spacious. Did not feel crowded. Well lite with high ceilings. Gaming staff very nice and cordial.
Cons: The room was attrocious. Single bed was a queen; not a king. Bedding was substandard. Nothing more than sheets and a light white bedspread. I have better bedding at home. The room felt dirty and had cheap set of unmatched furniture. I would gamble here. But I definitely would not stay here again!
Grand Sierra Resort and Casino - Reno
Rated no. 12
8.3
Excellent 8.3
Based on 4,053 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Overall 8.2 Excellent
Based on 473 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
8.6
Services
8.4
Staff
8.8
Cleanliness
7.6
Comfort
8.0
Facilities
8.4
Location
9.6
Overall
9.0
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
8.0
Overall
5.0
Cleanliness
8.7
Comfort
8.8
Location
8.7
Services
8.3
Staff
8.6
Cleanliness
8.7
Comfort
8.8
Location
8.8
Services
8.5
Staff
8.8
Cleanliness
8.7
Comfort
8.6
Facilities
7.3
Location
8.6
Overall
8.3
Cleanliness
8.6
Comfort
8.8
Location
8.6
Services
8.5
Staff
8.7

Excellent 10.0
Pros: Easy to find, friendly staff, large clean room, quiet working heater/air, comfortable bed, great lighting (most hotel rooms don't have much light), nice fitness room, fabulous hot yummy breakfast! Impressive hotel overall & great value! Highly recommend!
Cons: There is NOTHING we didn't like about this hotel. We would definitely stay here again!
Excellent 9.0
Pros: Rooms were basic for the price we paid
Cons: Clean. Evening front desk person was much friendlier than the ones there the next morning
Excellent 10.0
Pros: The hotel was very convenient for the airport. I arrived on a very late flight.
Excellent 10.0
Pros: Good location.
Excellent 10.0
Pros: really nice/clean/friendly/and the bed was really comfortable!
Good 6.0
Pros: Location
Excellent 9.0
Pros: Shuttle
Cons: Price
Good 6.0
Cons: I arrived late in the night and was greeted by a staff member that was unhappy and not helpful. As a solo female traveler it made me feel unwelcome and uncomfortable.
Excellent 10.0
Pros: Proximity and convenience to airport.
Cons: Not a thing
Excellent 9.0
Pros: Staff was very friendly and accomodating.
Excellent 10.0
Pros: The hotel was clean and cozy and a welcoming place to retreat to after a long day of travel.
Cons: We missed the hot breakfast due to COVID regulations.
Good 6.0
Pros: Breakfast & laundry available
Cons: It was nice, no complaints
Okay 4.0
Pros: How close it was to the airport.
Cons: The bed was rock hard & the ac would freeze you out then stay off until it got warm & stuffy.
Excellent 10.0
Pros: clean, quiet very comfortable beds
Excellent 8.0
Pros: It’s clean, friendly and has a great and quite air conditioning
Cons: The bed was hard and lumpy which game me aches when I woke up. I always stay at these motel but may change the next time.
Excellent 10.0
Pros: Friendly and helpful reception staff on arrival and check out. Close proximity to Reno-Tahoe Airport and places to eat like Denny's where I enjoyed an excellent staff and an evening meal. An early flight prevented the complementary breakfast.
Cons: I enjoyed my short stay and have NO complaints or concerns.
Okay 5.0
Pros: The beds were comfortable
Cons: Their was ants everywhere!
Mediocre 3.0
Pros: Close to the airport
Cons: Zero security for guests. Our bikes were locked up to our car and thieves managed to steal a bike tire anyway. We were parked right in front of the hotel check in area. The management gave us no help and they have no cameras. You’re not saf
Excellent 10.0
Pros: Right off the freeway, great for our travels.
Cons: Parking was limited
Excellent 8.0
Pros: Staff was friendly, room was very clean and comfortable. Hotel is in a quiet location tucked off the street behind a Denny's. There was plenty of parking available.
Cons: There was no toilet paper in our room, and oddly not a toilet paper holder. I was told they do not have toilet paper holders in the rooms, which is quite odd. Also, the lighting in the bathroom is very dim.
Good 6.0
Pros: The bed was very comfortable and a/c worked great. Good water pressure in the shower.
Cons: Staff wasn’t very friendly. They weren’t rude just not personable at all.
Excellent 10.0
Pros: Friendly staff
Cons: No breakfast due to Covid
Good 6.0
Pros: Double beds
Cons: Air conditioner did not work. We booked a room 2 days in advance. And they gave one of the last rooms booked on that Friday and we requested 2 beds we got one and a none working air conditioner. We have 5 people totally in a single bed.
Poor 1.0
Pros: No ac Tun had hair in it they charged my card 2 $ without permission and left me a receipt only they say breakfast on advertising but don’t tell u at checkout that they don’t offer it now
Okay 5.0
Pros: Honestly, that it was open and had relatively clean rooms.
Cons: By no fault of their own there were no amenities available that would’ve normally been-including no breakfast.
Good 7.0
Pros: Comfy bed. Good AC.
Cons: Not really.
Good 7.0
Pros: Location, was easy to get to. Free parking. The staff was friendly and accommodating. Free hot breakfast included was pretty good. Room itself was somewhat spacious with decent furnishings and good lighting.
Cons: I was cold at night and the bed did not have ample blankets and I was unable to find an extra in the room. Cleanliness was disappointing. The room was obviously cleaned, but the attention to detail was lacking, and I never felt comfortable with it.
Poor 1.0
Pros: Not much to like. Poor management.
Cons: Bed broke and morning desk man tried to argu with me. Hair all over the bathroom. Room looked like it neede a deep cleaning Again the bed broke in the middle of the night. Extremely disappointed.
Good 7.0
Pros: Close to airport
Good 6.0
Pros: The bed was terrible.
Good 6.5
Pros: Desperately needs new carpet and curtains. Breakfast was average hotel breakfast...not bad. Staff was very nice.
Cons: Carpet
Okay 5.0
Pros: Location near airport
Cons: This room normally goes for half the price we were charged. Despite it being a long weekend and a last minute booking, this was price gouging. We had no choice at all since our original flight was cancelled out of Houston due to Hurricabe Harvey.
Okay 5.7
Pros: convenient to airport
Cons: Air conditioner was very noisy and turned on and off all night making it impossible to stay asleep.
Mediocre 2.0
Pros: Very dirty and room was never cleaned.
Mediocre 2.0
Pros: Nothing
Cons: My flight was canceled out of NYC so I never made it to Reno. The hotel refused to refund me the room or even hear about the circumstances. Pretty god awful customer service.
Good 6.0
Pros: The hotel was clean and comfortable. It hasn't been updated for a long time, but it was clean and the free breakfast was good.
Cons: It needs to be updated, there's some peeling wallpaper and the decor is outdated.
Good 7.0
Pros: Location
Cons: Microwave did not work.
Okay 5.0
Pros: Location was close to restaurants and Costco. Very friendly staff. Curtains in room were missing a hook and wouldn't close totally.
Cons: See above
Poor 1.0
Pros: They found another hotel for us
Cons: When we booked our pet friendly hotel, the 3rd one from the top of pet friendly hotels in Reno Nevada and took our $--- it would have been good to know they did not allow pets so at midnight after a very long day we were not scrambling for a bed
Okay 4.0
Pros: location
Cons: was up graded to sweet but the only difference I was there was a Jacuzzi in bath that didn't work. office personnel was real indifferent about the matter he really didn't care
Excellent 9.1
Pros: Price since we were here on business and had no desire to stay at one of the casinos. Friendly helpful staff.
Cons: Air conditioner didn't get quite cold enough. One very stained chair next to the desk sort of ruined the overall feeling of the otherwise nice and comfortable room for the price.
Excellent 10.0
Pros: Quiet, safe, CLEAN, Excellent value!!!
Excellent 10.0
Pros: Hotel is always very clean and well maintained. Staff is always very friendly and helpful. I would stay here again in a heartbeat.
Comfort Inn & Suites Airport - Reno
Rated no. 13
8.2
Excellent 8.2
Based on 473 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Overall 8.0 Excellent
Based on 1,571 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.8
Overall
6.4
Cleanliness
6.0
Location
2.0
Overall
4.0
Staff
2.0
Value for money
2.0
Cleanliness
7.0
Comfort
6.0
Facilities
4.0
Location
7.0
Overall
6.5
Cleanliness
8.3
Comfort
8.1
Location
8.6
Services
8.0
Staff
8.2
Cleanliness
5.0
Comfort
5.0
Facilities
5.0
Location
7.0
Overall
5.0
Cleanliness
8.3
Comfort
8.1
Location
8.7
Overall
9.0
Services
8.0
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.2
Staff
8.7
Cleanliness
8.5
Comfort
8.5
Facilities
6.0
Location
8.9
Overall
6.5
Cleanliness
8.2
Comfort
8.1
Location
8.8
Services
7.7
Staff
8.1

Excellent 8.0
Pros: Close to the airport. Friendly staff.
Cons: Bed was a little firm.
Good 6.0
Pros: Room was big and nice. Otherwise, all other conditions exceeded my expectations. I had to leave for an early flight (catch shuttle at 0415). I was told by day shift staff I'd have to call ahead so shuttle driver could warm up shuttle and pull up front. However, when I called ahead, I was told he was already standing by. Day shift just needed more communication from night shift on their procedures.
Cons: Walls were thin (could hear neighbors). Toilet was clogged (no plunger to fix it myself).
Excellent 10.0
Pros: The staff were wonderful, and everything from the location to the room were perfect. The bartender working on the night of 11-18, was friendly and personable. I just wanted a sandwich to take back to my room, and she was helpful and quick despite being the only one working. She did an amazing job, and is a huge asset to the hotel.
Excellent 9.0
Pros: Always clean
Excellent 9.0
Pros: Room was spacious and well stocked. Staff was friendly.
Cons: Half circle windows at top had no curtains so light came into my room. I like a dark room.
Excellent 8.0
Pros: We reserved 2 rooms. I liked the availability. The rooms were clean and ready when we arrived.
Cons: The room are outdated. The TV in one of the rooms was tilted (broken) to one side and the fire place did not work.
Excellent 10.0
Pros: Quiet & clean!
Cons: Hotel staff were impartial and not very helpful.
Okay 5.0
Pros: Location
Cons: Very outdated, broken shower head, wrinkled carpets, ceiling tiles missing, not worth the price.
Mediocre 2.0
Cons: There was long hair in the toilet and everything is out dated, the ceiling tiles were exposing the electrical and plumbing. The lights didn't work.
Excellent 9.0
Pros: Very close to airport. Very prompt airport shuttle service. Nice comfortable room.
Cons: I had a stained sheet. I did not raise the issue with the hotel. There is no shuttle service to downtown. If you choose not to use the hotel restaurant you should take a taxi or uber to another one.
Excellent 9.0
Pros: Very close to the airport. Free shuttle.
Cons: Absence of free breakfast.
Good 6.0
Pros: The location was perfect
Excellent 9.0
Pros: Spacious room, immaculate, quiet.
Cons: No.
Okay 5.0
Cons: The shower was moldy and the shower curtain did no good. The entire bathroom floor was covered in water! This was a handicap room, not very safe.
Good 6.0
Pros: Good Location. Clean, nice rooms, etc. Maintenance Man was terrific.
Cons: The front elevator was out of order, my phone and TV in the room didn't work. The maintenance man fixed the TV. I tried calling the front desk several times with my cell phone, they wouldn't answer the phone.
Good 7.0
Pros: Staff was great, room was easy accessible.
Cons: The bed wasn¿t the most comfortable, however I was surprised with how clean and fresh it smelled.
Excellent 10.0
Pros: Very pretty. Nice options for breakfast and food
Cons: A little outdated creepy stuffed dog in the lobby.
Excellent 8.0
Pros: Good rate, very good location for someone with a 5 a.m. flight out of the Reno airport.
Cons: There was a lot of floor-creaking from the room above us. I don't think the occupant was particularly large or active, but every time he walked, there was a loud metal-creak noise.
Excellent 10.0
Pros: Easy to get to, close to everything.
Excellent 10.0
Pros: We stayed there a week it was beautiful very nice an clean Thank you Cree car
Cons: The one thing I believe would be better cause there were a lot of people who said the same thing you need to put a ramp and remove the stairs from the back door
Excellent 8.8
You can’t beat the price if you’re looking for a quick stay in or out of the Reno airport.
Okay 5.0
Pros: It was convenient
Cons: We went to the hotel because our home AC had failed and it had been over 100 degrees for several days. When we checked in the room we were given didn't have working AC. They finally got us a room with working AC
Excellent 8.0
Pros: The location was great.
Cons: Not enough check in staff to help. We could not find our room and when we did the room was not ready. We had to wait for the room to be cleaned and we checked in after 4:00 P.M.
Excellent 10.0
Pros: It was clean, quiet, and the bed and pillows were quite comfortable! The water pressure was amazing! I would kill to have water pressure like that at home! My dog ended up not coming but the dog bed and treat bag were adorable! I¿ll stay here from now
Cons: Everything was great!
Excellent 10.0
Pros: Hotel was clean and very spacious! A/C worked fantastic! Great location to all casinos and yet far enough away that we didn¿t have to hear the night life!
Cons: Hotel a bit out dated! The staff that I worked with was very nice however I did hear communication with other customers that was not so nice! Other than that it was great¿
Okay 4.0
Cons: Noisy. Rooms need serious updating. overpowering odors Like scented candle smell in roo. And lobby.
Poor 1.0
Pros: Location, pool
Cons: Ac didn¿t work, dirty
Okay 4.0
Pros: Staff at front desk needs significant customer service training.
Cons: When a key that operates the customers door does not operate after check in¿..and the customer needs to take a long walk back to the desk to inform ¿.an apology is the first order, not just taking the key, re-keying and sending customer back. No tr
Good 6.0
Pros: Nice design and amenities. Friendly staff.
Cons: Walls so thin you can hear normal conversations in the hallway and the adjoining rooms. The a/c unit was very loud. There were parties going on in a room near us until 1:00 AM ignored by management. Worst nights sleep in my life!
Good 7.0
Pros: They supplied a bed for my dog.
Cons: They did not tell me that I needed to ask for housekeeping ahead of time. Then when I asked for housekeeping for the rest of my stay they still did not do any housekeeping until the final day.
Poor 1.0
Cons: We stayed there for 3 days and not once did we get any room service each day we had to take out the trash and ask for towels .
Okay 4.0
Pros: Near everything
Cons: Ver noisy and the bed was hard
Good 6.0
Pros: Closeness to the interstate
Cons: Breakfast Sound of the a/c Comfort of bed Frequency of housekeeping
Good 6.8
The location for this hotel is perfect with a good price, but my bathroom was not very clean, I didn't call the front desk about issue, because it was late and had an early flight.
Mediocre 3.0
Pros: Location
Cons: Room faced a brick wall. Not told about this until after checkin. Had to lie on floor with light to adjust heat/air conditioning. Car needed to be parked very remote from room.
Good 6.0
Pros: Convenient
Cons: Other people in building were loud upstairs an hall way noise
Poor 1.0
Pros: That I was able to check in.
Cons: The hotels computers were down. Waited in line for 1 1/2 hours still couldn't check in. Came back 4 hrs later they gave my room away. I was put in a pet room. Horrible experience!
Excellent 8.8
Very helpful staff who held our kids eye glasses they forgot and was willing to mail them to us. Nice 9' deep pool, but a bit cold in August.
Poor 1.0
Pros: Location
Cons: My 2 year old granddaughter found a METH PIPE between the bed and the wall. So much for deep cleaning to prevent Covid much less a routine cleaning. Thank God my granddaughter didn’t put it in her mouth. I want my money back for obvious re
Good 6.0
Cons: The door closest to my room was out of order.
Mediocre 3.0
Pros: Location
Cons: The room was dirty, found used q-tip on floor.
Okay 5.0
Pros: The location is great for airport access.
Cons: The staff was VERY RUDE. The access to the elevator was inconveniently located due to having to lift luggage up stairs.
Good 6.0
Pros: Room was nice. Microwave and Fridge were very convenient
Cons: The staff had no idea how to turn on the lights at the swimming pool. The outdoor fireplace was not working. Asked staff he said he knew what was wrong with it but doesn't get paid enough to fix it. Power went out in the hotel for over 3 hours.
Good 7.0
Pros: Literally right next to the airport.
Cons: The bed was old, could feel springs, and hard. All the pillows were super cheap and extremely puffy, hurt my neck by morning. The room was clean though, except for the tub. Looked old and the ceiling was discolored/moldy as were the corners.
Okay 5.0
Pros: The location and shuttle service to the airport
Cons: The mattress was too hard.
Okay 5.1
Cons: The room smelled really musty and smoky for being a non-smoking room.
SureStay Plus Hotel by Best Western Reno Airport - Reno
Rated no. 14
8.0
Excellent 8.0
Based on 1,571 reviews
Details
Reviews

Cleanliness
5.9
Comfort
6.1
Facilities
5.8
Location
6.9
Overall
5.7
Overall 5.4 Okay
Based on 1,482 reviews
Cleanliness
5.9
Comfort
6.1
Facilities
5.8
Location
6.9
Overall
5.7
Cleanliness
5.5
Comfort
7.0
Facilities
5.7
Location
7.0
Overall
5.5
Cleanliness
3.6
Comfort
6.0
Facilities
4.0
Location
6.8
Overall
4.8
Cleanliness
5.6
Comfort
5.8
Location
6.8
Services
5.4
Staff
7.0
Cleanliness
5.9
Comfort
6.1
Location
6.9
Overall
8.0
Services
5.5
Cleanliness
6.2
Comfort
6.3
Facilities
6.0
Location
7.1
Overall
5.0
Cleanliness
6.5
Comfort
6.5
Facilities
6.3
Location
7.0
Overall
6.2
Cleanliness
6.5
Comfort
6.6
Location
7.2
Services
6.0
Staff
7.3

Okay 4.0
Pros: Staff was polite and helpful.
Cons: Place needs renovation. Carpets are loose, burn marks on the carpet, shower curtains have mold on them, and the furniture is stained and/or excessively worn.
Poor 1.0
Pros: Drug dealers prostitution and big rigs taking up 15 parking stalls each rude staff cops coming to property multiple times in one night pest exterminator entered room while I was showering and informed me that my room was slated for mite removal. Domestic abuse occurred in multiple rooms runned down pubic hairs in shower dust on air conditioning vents no microwave no mini frig night lights broken nasty smoke smelly carpets but other than all that the place is a winner!
Cons: Please see previous answer.
Poor 1.0
Pros: paid for the room but was never there
Mediocre 2.0
Pros: convenient for the location
Cons: was quite dirty inside and out. trash everywhere. bathroom was dirty. curtained with filthy. receptionist was rude and unwelcoming
Okay 4.0
Pros: I like the location of the hotel because everything is around
Cons: I didn't like the stuff where rude and didn't seem like they enjoyed what they where doing
Okay 4.0
Pros: location was near to many things, small table and chairs were helpful.
Cons: 3am noisy neighbors requiring police intervention, outside of the door had been kicked in not well patched, shower temperature not able to maintain steady temp.
Okay 4.0
Pros: dog friendly
Cons: dirty bathroom mold and sink that was stopped up and unuseable
Poor 1.0
Pros: Nothing.
Cons: The room stank of smoke (was supposed to be a non-smoking room). The rooom is very "long in the tooth" in that it was dated, old, threadbare, and just appeared "cheap." I will not stay there again!
Mediocre 3.0
Cons: Rude front desk staff at check in
Poor 1.0
Pros: When I was leaving.
Cons: No way is this a 2 1/2 star hotel. I was scammed.
Mediocre 3.0
Cons: Dirty In the room and the Property is disheveled.
Mediocre 3.0
Pros: The room was pitch black at night, appropriate for sleeping.
Cons: No greeting. No smiles. No "Have a nice day" The tub drained slow. The sink leaked. The clerk use my correct street address, but incorrect city and state despite she asked for my I.D. Check-out was even more distressing, the clerk was rude as hell!
Poor 1.0
Pros: It¿s filthy. Very dirty from inside of room to lobby and exterior of building!
Cons: The dirt!
Mediocre 3.0
Pros: Pleasant interior
Cons: In a desolate wasteland. Breakfast of bad coffee, bad cellophane wrapped pastries, poor quality juice
Poor 1.0
Pros: Dirtiest room I have seen. I did not stay. I left and found another motel to stay at. Bed had stains on it. Trash on the floor. Hairs on the toilet. The microwave had moldy food on the inside. Office staff was very unfriendly and not accommodating.
Cons: Dirtiest room I have seen. I did not stay. I left and found another motel to stay at. Bed had stains on it. Trash on the floor. Hairs on the toilet. The microwave had moldy food on the inside. Office staff was very unfriendly and not accommodating.
Excellent 8.0
Easy access, convenient location in a semi industrial area. Nearby Costco, restaurants, etc.
Mediocre 2.0
Pros: Not much.
Cons: The beds were terrible. Mattresses need to be replaced. Towels and soap were found in a pile in the shower when we checked in. Shower faucet must have been 50 years old. Cold water faucet did not work. I would never stay at that hotel again.
Okay 5.0
Cons: We wiped down commonly touched areas upon arrival and our wipes showed visible dirt, We thought we were going to fall through the bathtub.
Poor 1.0
Pros: At least it was a bed to sleep after a long day of traveling.
Cons: *Dirty *outdated *terrible location next to a commercial truck company with loud semi trucks ALL night long. *heater made terrible noises every time it kicked back on and woke me up all night
Mediocre 3.0
Pros: Is to bad
Excellent 8.0
Pros: Location
Cons: Her room is located next to the noisiest ice machine I¿ve ever heard. This did not make for a good nights sleep. Although our room was dated, it was was clean. We wish we could¿ve said the same for the grounds and the hallway.
Poor 1.0
Pros: Water pressure
Cons: Hotel was chosen due to location near the airport however the shuttle was shut down the pool was shut down breakfast was shut down and overall all around the hotel there was garbage
Poor 1.0
Pros: Nothing.
Cons: Only one available electrical outlet, water temperature fluctuated, included breakfast was only orange juice & coffee (blamed on coronavirus). The hotel is old & rundown, way over-priced. Worse hotel experience in over 10 years.
Mediocre 2.0
Pros: Location
Cons: Room, grounds were very dirty. Staff was rude Price was outrageous
Poor 1.0
Pros: The room was decent.
Cons: No breakfast even though the website advertised this and the pool was closed. Staff was rude.
Excellent 8.0
Pros: Microwave in room
Cons: Fridge broken in room
Poor 1.0
Pros: Nothing
Cons: The room smelled. The carpet was filthy. The curtains were stained. T
Poor 1.0
Cons: This was a very low budget hotel
Okay 4.0
It is pretty dirty place, though the room was good. Stains on a carpet. No breakfast at all, even though it says free breakfast — that is a lie.
Excellent 9.0
Pros: No charge for dogs and very clean.
Cons: Need better channel selections.
Good 7.0
Pros: Allowed my dog.
Cons: Oils have been cleaner and the bedding was very thin.
Excellent 8.0
Pros: Its location within walking distance of the airport.
Cons: No seal around the front door
Okay 4.4
More like Motel 6 level than a La Quinta. Room had a busted deadbolt.
Okay 4.0
Cons: Was in a non-smoking room, but the room smelled of cigarettes (and all my clothes smelled of old cigarettes afterward)
Good 6.8
The room was old and so was the beds, shower and amenities.
Okay 4.0
NOT somewhere I would ever take my little children again. The room was dirty & smelled like smoke. (Non-smoking room) and people were in and out until AM screaming outside the room and partying. Multiple different groups. Our 2 year old was scared and didnt sleep!
Mediocre 3.0
Pros: Nothing
Cons: The rooms are so dirty
Mediocre 3.0
Pros: Good price for a stop on our way through.
Cons: Room was really gross, definitely a smoking room even though they said it wasn¿t. Floors were sticky and really not okay. For the deal I can¿t be upset, if it wasn¿t just so we could get a few hours of sleep on our way through I wouldn¿t stay
Okay 4.8
In general all facilities are dirty. No breakfast,
Mediocre 2.0
Pros: Proximity to airport.
Cons: Room had leftover smoke odor causing me to cough all night. Front desk clerk could not work the computer to log us in to our prepaid reservation, She just gave us the keys after waiting over 20 minutes. Hotel very rundown and not up to LaQuinta standards.
Okay 4.0
Pros: Nothing. Its the worst stay I have ever been in a Hotel.
Cons: Its not worth even $-- but charged $-- which is ridiculous. Very poor management. Not responding properly. No proper house keeping. No security. THE WORST hotel experience that I ever used.
Good 6.0
Pros: This large property needs some up grades! However, the price was reasonable and the room was clean. No microwave in our room, not good!
Cons: Above
Good 7.0
Pros: Accepted our dog.
Cons: Truck traffic outside in early morning was VERY loud.
Good 7.0
Pros: Easy checkin.
Cons: There were no blankets in the room. Called for a blanket. After waiting 45 minutes for one to be brought to me, I went to the lobby & got it myself. An in room coffee pot was available, but only plastic water glasses were there.
Excellent 8.0
Pros: Sheets were clean. Water was hot.
Cons: No breakfast due to Covid-19 and no MicroFridge so you couldn't bring in food either.
Excellent 9.0
Pros: The darkness of the room made for a great sleeping environment.
Excellent 10.0
Pros: Hotel is very clean very friendly staff made you feel very comfortable there we needed some thing they brought it very quickly overall for location it was great will definitely stay here again.
Okay 5.0
Pros: The room was cheap and the beds were nice.
Cons: Free breakfast is not an option and there is no rate adjustment or gift card to a place for food. They just steal the money basically.
Good 6.0
Pros: Close to the airport. I walked over from three blocks away.
Cons: The room itself was pretty good. The area is really bad though. Drug needle lying in front of the room. Car alarm went off at 3 a.m. for 10 minutes and car left with alarm sounding. People living in their cars along the street next to the hotel.
Good 7.0
Pros: Easy to get to location near the places we planned to go or.
Cons: Booked for the included breakfast that was not offered. Was also told the room I paid extra for wasn't a guarantee to get, even though I selected a certain room type and paid more for it.
Excellent 8.0
Pros: The pool was nice and clean, Staff very helpful and friendly
Okay 5.0
Pros: Location
Cons: We had strange people knocking on our door in middle of night 4 of the 6 we were there no blankets in room had to ask after 3 rd night freezing
Good 6.0
Pros: The dog area was exceptional
Cons: It needed updating. Paint, the stairs needed to be redone
Okay 5.0
Pros: The bed was comfy
Cons: No shuttle, or breakfast as promised. No blankets, just sheets. It was clean-ish. There were staples poking out of the trim on the floor.
Good 6.0
Pros: Location
Cons: stains on carpet
Good 7.0
Pros: To get in and be ok .
Cons: Needs updating badly
Okay 5.0
Pros: Nice front desk girl
Cons: I thought it was a hotel, but actually a motel that was very old with all outside entrances and somewhat delapidated stairway
Excellent 8.0
Pros: Quiet, despite location next to freeway (unless your room is near the USPS facility on the north side, in which case there's a lot of backup beeping early in the morning).
Cons: Sometimes you can't park near your room, especially if it's in the inside row. Only one comforter in the two-bed room (some people use them in summer). Not all rooms have refrigerators; if you want one, be sure to double-check the listing.
Excellent 10.0
Pros: When there was an issue with the room front desk addressed it immediately, with a pleasant attitude.
Cons: It'd be nice if there was an alternative to the breakfast buffet being closed due to Covid. That's the only bummer for me.
Okay 5.0
Pros: The motel room was clean. Bed was comfortable.
Cons: The motel was extremely dated. Grounds were dirty with trash everywhere. First room I was put in , had a broken A/C unit. The second room had outlets that did not work. I Had to relocate the TV plug in to get the TV to come on. The room lacked bath towel
Okay 5.0
Pros: Location to where I needed to go.
Cons: Carpets were sticky. We had 1 towel for a double occ room. Not breakfast even though site there was. I'm a fan of La Quinta but this location wasn't the best. Everything seemed grimy, whether it was or not. It need a renovation.
Okay 5.0
Pros: Na
Cons: Since breakfast wasn't offered, I figured they would at least give me a microwave for my room.
Okay 5.0
Pros: Accepts pets with no charge.
Cons: The coffee maker and the clock in this room were both broken and unusable. Additionally, there was no soap in the room., not even one little bar.
Good 7.0
Pros: The ease of checking in.
Cons: The walls in the bathroom look like they haven’t been washed in maybe a year or more. I was afraid to touch the walls in any way especially due the outbreak of Covid19.
Good 7.6
Front desk personnel was not efficient during the check-in process.
Mediocre 3.4
Pros: The continental breakfast was okay. Our kids liked the waffles and orange juice.
Cons: The pool was not open, the room was not very clean, ie: stuff under the beds, curtains dirty/dingy, the shower curtain was moldy. There was not a microwave or fridge in the room which made it difficult for us. Our friends did talk to management and we were able to use their shuttle to the Grand Sierra to use their pool. That definitely helped our kids feel better. The man who was the desk clerk at night was not friendly. Unfortunately, this was one of our least pleasant hotel stays in years.
Good 7.1
Pros: Pool heated and clean Nice pet relief areas Friendly staff Comfortable bed Late check out very helpful
Cons: Shower difficult to set temperature No rooms with 2 Queens available Room small and strong smell (not a bad smell)
Mediocre 2.0
Pros: Proximity to airport.
Cons: Place is beat to #%\*. Found hairs in my sheets. Not my hairs. Ended up sleeping in my clothes on top of my towels. Bathtub wouldn't drain. Seriously, this place is gross. Stay away. Think they rent this place by the hour too.
Mediocre 3.7
Pros: Free breakfast, beds are comfortable.
Cons: Dirty, air conditioner didn't work, bath tub was soft and slippery, just gross. The Worst la Quinta I have stayed at! I will never stay here again unless they do a complete renovation. Sad
Okay 5.4
Pros: Staff was friendly and helpful. Manager Kim was prompt and thorough in addressing each issue/problem.
Cons: Non-smoking room was permiated with stiff, stale smoke. Both double beds had large rips/holes in sheets. Bathroom floor behind door clearly never cleaned. Toilet backed up for no apparent reason.
Good 6.8
Pros: breakfast
Cons: the room smell smoke need to spray
Okay 4.5
Pros: Not a thing
Cons: No shuttle in the early am. Front desk staff was beyond bad. I asked for a cab at 0430AM and she gave me a wake up cal instead. Horrible experience.
Okay 5.7
Pros: Location and staff
Cons: Room had an odd odor, no natural light, lobby coffee was beyond bad, pizza box with pizza in it left in my "cleaned" room, pants left in closet. Not the good stay I've had at other LA Quinta inns.
Mediocre 3.1
Cons: First they give us a smoking room... Seriously?! and you know why... we booked thru kayak and they dont have any control over bookings made thru other websites... Anyways, they moved use to a non-smoking room, which was smelling (from cigarette smoke)... When we reached out the front desk lady said, they have no control if someone smoked in those rooms, although they are supposed to be non-smoking...
La Quinta Inn By Wyndham Reno - Reno
Rated no. 15
5.4
Okay 5.4
Based on 1,482 reviews
Details
Reviews

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