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World class service
Location is great
Pets allowed on request. Charges may apply.
attitude of reception staff, as it was before 2pm when we arrived, the television was not even plugged in, when we plugged it in we found it was not working due to the ariel wire being broken, the bathroom needed refurbishment as the paper was hanging off the ceiling and did not feel very clean overall
Staff were pleasant and helpful
The distance from the activity we were travelling to do. The breakfast seemed to have a lot of variety and was in a buffet style and hot. We tried to make a reseveration on arrival for the following night and after doing so were sent to two different rooms which were not made up. We then asked the reception if it would be easier if we went for a drink as we did not want to keep going to rooms which were not ready for us. We arrived at around 4.30pm. We got into our room and it seemed pleasant and clean. We then found it difficult to order room service, after having the phone hung up on us we finally managed to order and on arrival to the room we were not given the correct cutlery to eat with. No soup spoon and only one fork and knife between us. The food was ok, but the time taken to order this and going from phoning reception to the room service number was very frustrating.
Helpful receptionist Had requested non-smoking for both rooms but one room had to be changed as it was a smoking room and the smell of smoke was extremely noticeable.
Staff I encountered were pleasant, polite and co-operative. Unphased by my changing mind in dining room Hotel bedroom a bit tired. Only one small towel in bedroom. Top floor bath fittings loose and insufficient hot water flow or temperature. More an observation than complaint, the web info said last room available but I overheard a walk-in book a room - and breakfast was not that busy.
Good internet access. Comfortable bed. Nice big room. Room service was prompt and okay. Tv a bit fuzzy Room a bit drafty - windows not double glazed so had to have curtains closed. Room a bit dated. Woken a few times during the night - noisy guests - but also everytime corridor door shut, bedroom door banged a little.
pleasant surroundings, the hotel is located away from the road. Staff were very efficient and helpful. Nice lounge & bar. Didn't get a chance to use leisure facilities, I'm afraid. soft bed; room was a bit cold; bathroom seemed a bit institutional & flush didn't work properly; carpet in the room very old with burn mark
Close to where I needed to be the following day on business. Comfortable - been before and know to expect good value and excellent staff service and attention. Breakfast included is a bonus.
facilities, i.e. pool, jacuzzi breakfast
Staff very helpfull nothing
Staff were friendly and efficient and the room was lovely; comfortablke, spotlessly clean and full of character. We arrived late evening, so we especially enjoyed having pre-dinnner drink in comfy surroundings before a delicious dinner at the excellent restaurant. We were there for only one night but are already talking about when we might return for a longer stay
Quality of rooms and bars Loud musak in Bars and dining room. No real ale
The lovely restaurant supervisor at breakfast (I think she was Spanish?). She had the most fantastic customer service attitude, and nothing was too much trouble. A real hard working smiling face.
Service was excellent and all the staff very friendly
Lovely large room and bathroom with particularly efficient shower. Very comfortable bed and sitting facilities.
Character and central location Having to pay for internet access- decided to wait untill my next destination to access my emails
All staff were helpful and friendly....
The attentiveness of all staff at the hotel - nothing was too much trouble No complaints whatsoever
The all atmosphere was good I was very dissapointed in the breakfast, we was down for breakfast at eight and had to tell the waitress at 8.25 that we needed to order breakfast as we were on business, We was late for business and this did not please me.
the locaction is excellent,staff very friendly, will be back again
The surroundings The menu needs to have more variety
The location of the hotel is fantastic as it is in a quiet placE that also gives you the chance to walk around. The staff was really friendly and helpful and the service in the restaurant including the food was great. I would have liked if the room was bigger and if there were more luxuries in the bathroom as to get the value of the money that were spent.
lovely situation beside the canal.Good restaurant, nice place no
Excellent value for money, lovely room, and very helpful and friendly staff
Everything absolutely excellent, reasonably priced and very nice bar food.
The pleasantness and helpfulness of the staff Nothing to dislike
Comfortable room, well equipped, friendly staff. Very good value for money. Meal very good but too much and took too long. Service a little amateurish.
The room was large, beds very comfortable, pub was adjoining hotel Nothing
very impressed by the warm welcome to my wife and family on arrival. Food was excellent. Generally very comfotable & friendly hotel. would have preferred a swimming pool on site. Otherwise can't fault the hotel.
The restaurant was first class
The hotel staff were very helpful in finding us a room with early check in. We were impressed with the staff at the pub attached. Someone had taken the time to really stress customer service to them. The food was excellent and the room very comfortable after a days conference at Keele University. None.
The location was good to visit Stafford centre, the rooms were very clean and well stocked with clean linen and towels.. Also, the tea and coffee in room was welcomed. The breakfast times are not acceptable for people who are on holiday, it mainly caters for business people who need to be out on the road before 9 am. We were told we must be finished breakfast by 9am and indeed everything was cleared on the dot at 9am. We occupied 2 rooms and paid in excess of £350 for 2/3 nights with young baby. If you are on holiday this is not the place to stay with a family as you have to plan to rise very early if you want breakfast.
Friendly helpful staff
Smily face when we arrived very wet from walking 80 yards from 24 hour pay and display car park ( hotel one closed) to be given a ticket to take back to car. She was also efficient at necessary room change though smile wore thin when, in the morning, I reported a second room maintenance issue for the benefit of future guests. The bed as usual in Premier Inns was very comfortable. Very very noisy bathroom fan which was clearly faulty but we were immediately offered a room change. Despite the previous recommendations for the Shire Horse next door which was excellent in ambiance we both had a terrible thirst all night long after our meals.In my opinion there are better Premier Inns locally.
Nice staff and wonderful Breakfast!!! Also, had a lovely evening meal in the Shire Horse which is a lovely "old style" inn just next door.
Very efficent booking online and everything confirmed well and reception staff were very efficient explaining breakfast, eating establishments and directions etc. Could do with toiletries in the room, bar of soap, flannel etc.
The comfortable bed! No complaints
Room was excellent - large, clean and comfortable. Adjacent pub had really friendly staff and excellent food both at dinner and breakfast - a real find, would definitley return
I liked the location it was easy to visit the city for shopping and relatives who live near by. The pool was lovely and my husband used the gym. The reception staff were very helpfull and friendly. My husband and I found the room a little too dark. We struggled to see the controlls for the air con and joked that we should have brought a torch. We loved the wet room and the shower head but as I am quite short it would have been usefull to have a shower cap provided.
Great room, very clean, well finished Busy reception with a number of people waiting to check in; only one receptionist.
pleasant and helpful staff ...front desk too long await for food after order placed pleasant and polite staff in dinning room but inexperienced
It was in a good countryside location, ideal for walking the dogs at Cannock Chase and close to Cannock Hockey Club where our son was playing. The nightclub on the Saturday night was very loud and there was a lot of shouting and banging doors in the corridor well after midnight. We were apparently unlucky to have been put on that side of the hotel!
A very friendly welcome. Service and quality of food in restaurant excellent. Service at the bar could have been better.
the gym, the welcome needs a refurb , room was shabby, ceilings and carpets stained, bathroom tired
The gym, friendliness and helpfulness of staff, breakfast was very good too. It was not possible to obtain a drink from the bar when I checked in at midnight, though this is late, availablity of light refreshments and a drink would be a real benefit for the business traveller.
Location and helpful staff.
Good parking, clean and friendly staff. Easy access to visitor attractions. Proximity to noisy venue (Halloween Party), under staffed at breakfast, especially when a large number of guests arrive at the same time.
It was all good and could not find fault
good size rooms / bathroom
Great setting. Top value for money. I usually stay in b & b for financial reasons, but this was 3* hotel for b & b price. I have stayed in less attractive four star hotels.
You placed the beds for my kids in areas that kept a good flow in the room.
Clean room, Cheap and friendly staff. Tv remote didn't work. No free Wifi.
Friendly helpful staff, close proximity to the Shire Horse Pub for meals and drinks etc
Easy to find off M6. Warm friendly reception staff. Comfortable and clean room. Big car park, and could park close to hotel. Had a good night's sleep. Enough towels. Prefer a shower with a movable hose to a fixed one, but that is a small point. Also, liquid soap dispensers may be a problem for older people with arthritic hands.
Reception staff are very very informative and friendly. The room was spacious, clean and for a budget hotel was very good value for money.
Friendly staff Hot tap water - too hot - suggest limiter to avoid scalding by old and young and also to save resources. Door handle on ensuite came off! Very slow service in restaurant Saturday evening and breakfast Sunday - good meals when received.
Premier Inn Stafford was as a hotel in good nick, no damage clean and tidy with non hotel facilities close to hand Brewsters Fayre restuarant was poorly managed with such high throughput of custom in the evening.
Helpful and curteous staff. Standard of decor and cleanliness of the room/hotel. Breakfast was plentiful and replenished without having to ask for more. Overall very good value for money.
convenience, price and location the breakfast was not good, but for the price we paid it was probably what we should expect
Very clean and staff good. Don't expect a full english, but for a quick cereal or sausage sandwich it's ideal.
Easy reach of motorway Very badly stocked bar
Convienient Noise of the M6 which could only be 500 metres away! Due to noise of motorway you could not open your window so it was extremely stuffy in the room. We opened ours and put up with the constant drone of heavy traffic.
Drinks extremely expensive.
Convenient A bit jaded. Needs a bit of a revamp to bring it up to speed.
The breakfast area was too cold to sit in comfortably. The breakfast was limited to continental only.
The staff were very friendly, the hotel is in a good location and is very clean. Excellent venue for business visits. Road noise can be bad if in a room near the M6.
everything was simple; check in quick and room clean and warm, breakfast good and bar on hand. Nothing was difficult or trouble for the staff who were all very friendly, convenient location Nothing - first time here but will definitely return as a halfway point for long drives