Hotels near Syracuse Hancock Airport

Hotels near Syracuse Hancock Airport

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Hancock Intl (SYR) - Syracuse, NY, United States
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Best hotels near Syracuse Hancock Airport

Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
8.7
Overall
9.0
Overall 9.1 Excellent
Based on 340 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
8.7
Overall
9.0
Cleanliness
9.4
Comfort
9.2
Location
8.7
Services
9.2
Staff
9.2
Cleanliness
9.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
9.7
Comfort
9.5
Location
8.7
Services
9.4
Staff
9.6
Cleanliness
9.8
Comfort
9.8
Location
8.9
Services
9.9
Staff
9.8
Cleanliness
9.4
Comfort
9.3
Location
8.7
Services
9.3
Staff
9.5
Cleanliness
9.4
Comfort
9.3
Location
8.3
Services
9.2
Staff
9.3

Excellent 10.0
Pros: clean and comfortable
Cons: nothing
Excellent 10.0
Pros: It was very clean and had no bad smell.the only thing that didnot work good was the wif
Excellent 8.0
Pros: Good location
Cons: nothing
Excellent 9.0
Pros: Very clean, updated modern look.
Cons: Nothing
Good 7.0
Pros: My room smelled like a bar and the bed was super squeaky. I also heard the person in the next room snoring very loudly. He should probably see his doctor.
Cons: The staff were very friendly and accommodating. And the meatballs at the restarted next door were *chef's kiss*
Excellent 8.0
Pros: Good breakfast
Cons: A little bit noisy but everything else is perfect
Excellent 8.0
Pros: Restaurant and parking for car when you go to airport.
Cons: Everything was good .
Excellent 10.0
Pros: Nice helpful front desk
Cons: N/A
Excellent 10.0
Pros: Hotel Staff we¿re friendly and helpful, they also had a nice variety for breakfast.
Excellent 10.0
Pros: Clean and well worth the price. The staff was very polite. I would definitely stay there again.
Excellent 10.0
Pros: Good value at the price level.
Cons: It's pretty much in the middle of nowhere. But it doesn't bother me as I only need a place to stay overnight.
Excellent 10.0
Pros: I have stayed at this hotel multiple times over the past 5 years. It's consistently well managed and clean each time I checked in. I would rate it among the top in the chain.
Excellent 9.0
Pros: Clean rooms, restaurant, and located right next to a gas station.
Cons: Limited continental breakfast but I guess it¿s to be expected with Covid.
Excellent 10.0
Pros: I liked having a restaurant right there. No skimping on amenities, and very clean without yucky disinfectant smell.
Cons: N/A
Excellent 9.6
Nice room restaurant very simple but extremely friendly
Excellent 9.0
Pros: We needed a hotel by the Airport. This was an excellent room for the Price. Clean and comfortable
Excellent 10.0
Pros: Room is clean and well maintained.
Good 6.0
Pros: Kindness of staff
Cons: The quality of products offered at breakfast.
Sleep Inn & Suites Airport - East Syracuse
Rated no. 1
9.1
Excellent 9.1
Based on 340 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
8.9
Overall
10.0
Overall 9.0 Excellent
Based on 245 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
10.0
Location
8.9
Overall
10.0
Cleanliness
9.2
Comfort
9.1
Location
8.9
Services
8.9
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
6.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
8.9
Services
9.1
Staff
9.2
Cleanliness
9.9
Comfort
10.0
Location
8.9
Services
9.0
Staff
9.7
Cleanliness
9.6
Comfort
9.5
Location
9.1
Services
9.3
Staff
9.5
Cleanliness
9.3
Comfort
9.4
Location
9.0
Services
9.3
Staff
9.3

Excellent 10.0
Pros: new and fresh and well maintained
Cons: a little far from downtown
Excellent 9.0
Pros: everything like new
Excellent 10.0
Pros: The staff was very friendly and helpful! The room was clean and spacious! Great value!
Cons: That my stay couldn’t be longer!!🙂
Excellent 10.0
Pros: The pool location was great!
Cons: I had no problem with the property.
Excellent 10.0
Pros: Always friendly staff and very clean
Poor 1.0
Pros: Nice hotel and comfortable beds
Cons: Advertised hot breakfast buffet but only had cold cereal, very dissatisfied.
Excellent 10.0
Pros: Everything was wonderful!
Excellent 10.0
Pros: The cleanliness of the hotel and the staff is amazing highly recommend
Excellent 10.0
Pros: They had smores for us.
Cons: no
Excellent 9.0
Pros: New, clean and spacious
Cons: Pool ridiculously small
Excellent 9.1
Pros: Very easy to locate in East Syracuse, just 15 minutes away from the University. Hotel is like-new and the suites are gorgeous. Beds, bathrooms, and amenities are stellar. Hotel was very quiet for being near the airport. Breakfast was great.
Cons: The suites don't have dividing doors, so prepare for limited privacy if travelling with multiple people. Also, they only give enough complimentary bath product for one individual user.
Fairfield Inn & Suites by Marriott Syracuse Carrier Circle - East Syracuse
Rated no. 2
9.0
Excellent 9.0
Based on 245 reviews
Details
Reviews

Cleanliness
9.1
Comfort
8.8
Facilities
9.3
Location
8.8
Overall
9.4
Overall 8.7 Excellent
Based on 93 reviews
Cleanliness
9.1
Comfort
8.8
Facilities
9.3
Location
8.8
Overall
9.4
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.5
Overall
9.5
Cleanliness
9.3
Comfort
8.8
Location
9.0
Services
8.9
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
8.0
Facilities
9.5
Location
9.5
Overall
9.5
Cleanliness
8.8
Comfort
8.8
Location
8.7
Services
8.7
Staff
8.9
Cleanliness
9.0
Comfort
8.5
Facilities
10.0
Location
8.0
Services
8.1
Cleanliness
9.0
Comfort
8.5
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
8.3

Mediocre 2.0
Pros: There was no free breakfast
Cons: Room was ok but for the price there should have been breakfast
Excellent 10.0
Pros: Customer service was great
Cons: Everything was fine
Excellent 10.0
Clean and quiet
Okay 5.0
Pros: The hotel was very clean and the staff was nice
Cons: The room was supposed to be a king suite and it was tiny. Very over-priced
Excellent 9.0
Pros: clean/fresh with lovely decor. the sliding doors and little balcony were great. mattress very comfortable.
Cons: pool needs a facelift. internet was patchy
Excellent 10.0
Pros: Friendly and efficient front desk, convenient room, well maintained
Cons: No cot for luggage; I don¿t like putting my bag on the floor.
Excellent 10.0
Pros: Location was cloae
Okay 5.0
Pros: Room was adequate, though probably not really worth the price. The music and personalized greeting on the TV was a nice touch.
Cons: Hallway smelled foul the entire stay. The dressers are quite worn and in need of updating. No housekeeping still. The bed creaked anytime we moved in the slightest.
Okay 5.0
Pros: The location was convenient
Cons: The rooms did not look like the pictures on the website, there was a bunch of ants in the room, you had to walk to the desk for everything
Excellent 10.0
Pros: Pleasant and helpful staff. Cleanliness and location.
Cons: Everything was great.
Excellent 10.0
Pros: It was quite
Cons: Yes the first floor had ants
Excellent 9.0
Pros: Clean, nice room. Pool and fitness room were appreciated.
Cons: No free breakfast? I didn't know it was a company-wide policy. The manager that morning who told me (on Aug 20) seemed to be geared up for an argument when I asked him about the courtesy breakfast. It's not THAT important to me, thank you very much.
Excellent 10.0
Pros: Awesome checkin staff. Great booking and stay experience
Excellent 10.0
Pros: The room is nice
Cons: I booked for 2 days but wasn't able to come the 1st day so they cancelled my 2nd day even though they charged me for that 1st day. It's a good thing there was still room available when I rebooked that 2nd day
Excellent 9.4
Pros: I loved their outdoor patio and pool. Our room was pretty cozy and most importantly clean. The staff was pleasant and if I ever go back to Syracuse, I'd stay there again.
Cons: I was expecting a different kind of breakfast, but they had a variety of sandwiches and vegetarian options to choose from.
Good 7.7
Pros: Lobby was bright and inviting. Pool was large enough for laps and the whirlpool was nice. Our room had a balcony which was very nice. Room was clean. It seemed a bit on the small size but there was a sleeper sofa.
Cons: The bed was nice when you were on to of the covers but when under them, the bed felt like a board. Pillows didn't hold their shape well.
Excellent 9.7
Pros: it was conveniently located for an overnight stay on a long driving trip.
Cons: The bed was a bit too hard for me, but my husband was happy and slept well,
Excellent 8.5
Pros: Staff was very friendly and helpful (switching our room when a more desirable one was available, quickly replacing our broken hair dryer within a matter of 5 min). Hotel lobby is very modern.
Excellent 10.0
Pros: Amazing hotel!! My friends and I stayed here while on a shopping trip to Destiny USA from Canada. The location was excellent, not right on the highway and in a quiet location. Still only 12 minutes away from mall. The staff were so friendly and helpful! The rooms were clean and nice, it was the only hotel that I could find in the area that had two queen beds in a room for our group of four. The beds and pillows were so comfortable! The restaurant in the hotel was reasonably priced and had healthy options. We will always be staying at this hotel during our yearly visit to Syracuse!
Courtyard Syracuse Carrier Circle - East Syracuse
Rated no. 3
8.7
Excellent 8.7
Based on 93 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
8.8
Overall
8.6
Overall 8.6 Excellent
Based on 130 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
8.8
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.4
Staff
8.9
Cleanliness
8.9
Comfort
9.2
Location
9.0
Services
9.3
Staff
9.4
Cleanliness
9.4
Comfort
9.5
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
8.1
Comfort
8.3
Facilities
6.0
Location
8.5
Overall
6.0
Cleanliness
9.7
Comfort
9.2
Location
9.7
Services
9.4
Staff
9.2

Good 7.0
Pros: The room was so nice and inviting,the tv even said welcome with my name on it, breakfast was pretty good ,we never heard another people,was a sweet relaxing weekend.
Cons: When arrived they said they never got our booking,but still accommodate us,which is great, but worry some that ya can't trust booking.com.
Okay 5.0
Pros: Not far from the airport
Cons: I found stain on the blankets and a Pepsi can under the bed. the breakfast wasn’t good at all.
Excellent 10.0
Pros: The rooms were very comfortable
Cons: I have never been to a hotel that you had to ask the maid service to clean the room
Excellent 10.0
Pros: breakfast was always hot & ready!
Poor 1.0
Pros: Nothing at all. The stay was horrible. The staff horrible they accept dogs but hate dogs. They are hateful and money hungry but not willing to go the extra mile for that money hungry attitude.
Cons: Everything the staff should all be fired and try again. 1 don't work at a pet friendly hotel if you hate dogs. 2 when someone pays more than their mortgage for a week stay they expect some respect.
Okay 4.0
Pros: I loved that this hotel was very clean and that is where it stops.
Cons: I hate that it was very had to sleep in this hotel. The doors have large gaps and the lights from the hallway kept peeking through the door. Even after sticking a towel under the door to block the light it did not help.
Excellent 8.0
Pros: Very clean and comfortable roomClean room
Cons: Usual Covid things
Excellent 10.0
Pros: Location and cleanliness!!!
Cons: Nothing it was a very nice stay!!
Excellent 10.0
Pros: Very clean!
Cons: no
Excellent 10.0
Pros: The rooms are just the rite size . Beds very comfortable
Excellent 10.0
Pros: Very clean. Friendly staff
Cons: No
Excellent 10.0
Pros: Cleanliness
Cons: Nothing
Good 7.0
Pros: The hotel was beautiful and newly renovated. Very nice.
Cons: Housekeeping stole the Fitbit I accidentally left in the room.
Excellent 10.0
Pros: Excellent, helpful staff. Very well located for our on both the north and south of the city.
Cons: Breakfast was better than most hotels of this class. Of course it could be better, but was good enough with decent options
SpringHill Suites by Marriott Syracuse Carrier Circle - East Syracuse
Rated no. 4
8.6
Excellent 8.6
Based on 130 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.9
Facilities
8.6
Location
8.8
Overall
8.6
Overall 8.5 Excellent
Based on 306 reviews
Cleanliness
8.8
Comfort
8.9
Facilities
8.6
Location
8.8
Overall
8.6
Cleanliness
8.9
Comfort
8.8
Location
8.8
Services
8.7
Staff
8.9
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
8.8
Location
8.8
Services
8.9
Staff
9.0
Cleanliness
8.8
Comfort
9.1
Location
8.8
Services
8.6
Staff
9.4
Cleanliness
8.5
Comfort
9.2
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.1
Comfort
8.6
Location
8.5
Services
8.3
Staff
8.6

Good 6.0
Pros: Comfort. Great location
Cons: I was there for a 3 night stay and i didnt get room service. Had to go get clean towels and change own sheets. Also we received 7 phone calls from kids playing with phones at 12:30 at night. I advised front desk and was told it was an employees that was staying there with her kids. They were loud and right across from my room (120) Either way its unacceptable. Not impressed at all with the service i got and the price i paid.
Excellent 10.0
Pros: We were there with our son for a tour of Syracuse University. The staff was so awesome! Tour lasted longer than we thought, and they allowed us to check out a bit later. I truly appreciated that!
Cons: Honestly there wasn't much we didn't like
Excellent 9.0
Pros: cleanliness/comfortable
Cons: no
Poor 1.0
Pros: Clean linens, large room.
Cons: Terrifying. Someone tried to break into our room around midnight and the front desk staff handled it very poorly.
Excellent 10.0
Pros: Friendly staff and clean.
Cons: I was charged on my credit card but they couldn¿t find my reservation however we got it fixed and they should be refunding me soon
Excellent 10.0
Cons: They didn¿t have information about the pool being closed until further notice.
Excellent 8.0
Pros: The room was very spacious, the staff was extremely friendly.
Cons: I wish there were more of a variety for breakfast.
Poor 1.0
Pros: Nothing
Cons: The staff was rude and stole my money
Good 7.0
Pros: Location, cleanliness
Cons: The bed was horrible. I’ve stayed in terrible hotels with infinitely better more comfortable beds. This was disappointing as otherwise everything was great
Excellent 10.0
Pros: Neat, clean, friendly and courteous staff
Excellent 10.0
Pros: The friendly staff.
Cons: Everything was great!
Excellent 8.0
Pros: It was close to the event we were attending and was reasonably priced and had a fantastic breakfast.
Cons: The street noise at night was very loud and annoying. I sleep hard and was awoken twice.
Excellent 10.0
Pros: Everything! Will recommend this hotel to everyone and will book this hotel on my next trip to Syracuse.
Cons: No
Excellent 9.0
Pros: The accommodations were very good. The rooms were of a nice size and clean.
Excellent 10.0
Pros: This hotel is modern, clean, and the staff was great. The pool was heated which is great because its cold in Suracuse
Cons: Not having a microwave in the hotel room was a big problem for me however I would stay there again.
Good 6.0
Pros: great breakfast and staff
Cons: I booked this hotel because Hampton inn's have hot tubs to enjoy while the kids swim. No Hot Tub. Also this Hampton inn doesn't have drinks in the evening. They did charge nearly TWICE what comparable hotels charged.
Okay 5.0
Pros: The breakfast and staff were great. Everything worked and looked nice enough.
Cons: The hotel does NOT have a hot tub! Very disappointing. This Hampton also does NOT include Complimentary Drinks in the evening. However they did Charge $$ as much as the better hotels. (Sarcasm) First time I stayed at a Hampton and walked away unhappy.
Excellent 8.5
Pros: Cost and breakfast was pretty good.
Cons: Room had no chairs or couch. Were told because we booked thru outside company we were given the worst rooms available
Hampton Inn & Suites Syracuse/Carrier Circle - East Syracuse
Rated no. 5
8.5
Excellent 8.5
Based on 306 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.9
Overall
10.0
Overall 8.7 Excellent
Based on 35 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.9
Overall
10.0
Cleanliness
8.5
Comfort
9.0
Location
9.2
Services
7.5
Staff
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
10.0
Cleanliness
9.4
Comfort
9.6
Location
9.2
Services
9.4
Staff
9.4
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.8
Staff
6.3
Cleanliness
9.4
Comfort
7.5
Location
7.5
Services
8.8
Staff
8.8
Cleanliness
10.0
Comfort
8.3
Location
8.3
Services
9.2
Staff
9.2

Excellent 10.0
Pros: Spacious and clean
Excellent 10.0
Pros: It was exactly what we needed; centrally located and affordable. Great staff, clean rooms.
Cons: The toilet in our room seemed to run randomly throughout the night. It was not inconvenient but it was annoying.
Mediocre 2.0
Pros: Nothing
Cons: Breakfast was non exisitant, Room was smelly, staff to eager to say sorry, internet took 20 minutes to connect
Excellent 10.0
Pros: Location and very comfortable bedding
Excellent 8.0
Pros: Breakfast was fine. The rooms a little small, but OK. Cleanliness and covid precautions were good. Being able to accommodate five adults in a single suite was my primary reason for choosing this hotel.
Cons: Bathrooms were too small and rather inconveniently laid out. Grounds were a bit over-grown, and un-weeded. The wrong size sheets were left for the sofa bed. Road signs and Travelling around Carrier Circle is very confusing, (even though I have prior experience with the area)
Excellent 10.0
Would have preferred a King bed to a Queen bed in studio guest room, but everything else was excellent!
Excellent 8.0
Pros: In the area of many hotels. This was clean and efficient. Breakfast in the room rate was not elaborate but the choices allowed for some variety each morning. Quiet at night. Very good parking by your door.
Cons: The location was further out from much of our activities, but that isn’t the hotels fault!!
Good 7.0
Cons: The breakfast was pathetic.
Excellent 10.0
Pros: The hotel has been recently updated. Greatly enjoyed the fireplace in our room. Great experience.
Cons: Completely happy
Residence Inn Syracuse Carrier Circle - East Syracuse
Rated no. 6
8.7
Excellent 8.7
Based on 35 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.1
Facilities
8.3
Location
8.9
Overall
9.0
Overall 8.2 Excellent
Based on 258 reviews
Cleanliness
8.3
Comfort
8.1
Facilities
8.3
Location
8.9
Overall
9.0
Cleanliness
8.2
Comfort
8.0
Location
9.0
Services
7.9
Staff
9.0
Cleanliness
9.3
Comfort
8.6
Facilities
8.0
Location
9.3
Overall
9.3
Cleanliness
8.6
Comfort
8.2
Location
9.0
Services
8.2
Staff
9.1
Cleanliness
9.3
Comfort
9.1
Location
9.0
Services
8.9
Staff
8.9
Cleanliness
7.9
Comfort
7.9
Facilities
8.6
Location
8.8
Overall
8.6
Cleanliness
7.6
Comfort
7.4
Location
8.9
Services
7.5
Staff
9.3

Excellent 9.0
Pros: very complete kitchen facilities...placement of counter made it easy for my husband to move around with his walker
Cons: Thé sofa bed had stains and was uncomfortable to sit on
Good 7.0
Pros: Proximity to the airport and the shuttle service.
Cons: The down side is that many different smells were fighting each other thanks to kitchens in rooms. This turned my stomach somewhat.
Okay 4.0
Pros: Very convenient to the airport and we like the park and shuttle.
Cons: We stayed November 29 2021 The woman that checked us in, was rude and told me I came in with an attitude, I certainly didn't feel like a guest.
Excellent 10.0
Pros: Great accommodations and staff at a very reasonable price
Cons: Just dated but has everything you needed in a suite, from spacious and separate room and bathroom to a comfy bed and even two types of pillows…not to mention a kitchenette with everything you need.
Excellent 8.0
Pros: There was no breakfast. Room was clean.
Cons: The soap and conditioner did not work and we had to track someone down to get us some. It took a bit of time but when we found someone they were happy to help us.
Excellent 9.0
Pros: Great location for us Close to airport
Cons: Nothing
Okay 5.0
Pros: loxation
Cons: shower and someone else’s hair in it… and the shower head was leaky.
Poor 1.0
Pros: Nothing¿horrible place and staff. Deserves a zero out of ten.
Cons: Everything¿horrible place and staff. Deserves a zero out of ten.
Excellent 10.0
Cons: I came into town to attend a funeral. The staff knew this and was very accommodating which I will always appreciate and remember. The manager, In particular, was great. I communicated with her before I came and she was very responsive.
Excellent 10.0
Pros: Nice staff and clean / quiet room
Cons: None
Excellent 10.0
Pros: Room was clean, bed was comfy. I was able to cook dinner in the kitchenette. Before checking out, threw everything in the dishwasher and ran it. Full size refrigerator with ice maker inside the freezer. Airport shuttle service starting at 4am was great!
Cons: No
Excellent 8.0
Pros: Location
Cons: No
Mediocre 3.0
Cons: Found feces in the room behind night table when I needed a wall outlet. Hotel would not let me book again. They lied about availability.
Excellent 10.0
Pros: Service and availability
Cons: No
Poor 1.0
Pros: Convenient to NY Thruway. Good food close by.
Cons: No.
Good 7.0
Pros: The separation between the bedroom and living room. I booked a suite and needed that space. Also masks were required because of Covid.
Cons: The room was a little dated in terms of the cabinets and appliances. Mattress for sofa bed wasn't comfy.
Poor 1.0
Pros: Seeing as how I didn’t get to stay there as I was sold a room that wasn’t available.....I didn’t like much.
Cons: Maybe don’t sell rooms that you don’t have.
Excellent 10.0
Pros: The room was very good sized and set up very nicely for the time that I was there. I needed a home away from home/office space and it worked wonderfully for that.
Cons: They were suffering from an ant problem.
Excellent 8.0
Pros: Location.price.
Excellent 10.0
Pros: The staff first and foremost. The woman who checked me in was so sweet and understanding and the young man that worked overnight at the desk was awesome as well. Very welcoming, friendly and helpful.
Cons: That I couldn’t stay longer.
Excellent 8.0
Pros: It was very clean and the staff was very helpful.
Cons: It is one of the few hotels that does not offer breakfast.
Excellent 10.0
Pros: location
Okay 4.0
Pros: Close to airport
Cons: Front desk person was supposed to change or room for 2nd night after being gone all day away from hotel arrived back and still was booking in same room and the room was still dirty and never cleaned,tv never worked both nights and ac shuts off during nigh
Good 7.0
Pros: The staff at night.
Cons: It was very dirty in the bedroom the walls, doors and handles. The halway walls and carpet was very dirty. Not much hot water.
Excellent 8.2
Pros: Great location and great surrounding conveniences and accommodations.
Okay 5.0
Pros: Very convenient for our purpose of the visit. Some very good eating places within walking distance. The young lady who worked the desk Saturday and Sunday  was extremely nice and had a great sense of humor. She should be the manager!!
Cons: The air conditioner in the room would not cool. We mentioned this every day during our stay, and it never got fixed. We opened the window, but it only opened about 3 inches, so the room stayed warm.
Poor 1.0
Pros: The room was decent.
Cons: Got double charged by the hotel which threw off my finances for the entire trip my boyfriend and i planned when he flew out from michigan
Excellent 10.0
Pros: Friendly, attentive staff; easy check-in (including how to access complimentary wi-fi); comfortable suite; easy access to the business I was visiting as well as local eateries. Regular noon check-out time was also appreciated!
Cons: Room lighting could be a little brighter, but this is a very minor criticism.
Good 6.8
Pros: Location was good, easy access to the airport. Rooms were fine. Nothing special.
Cons: The place was sufficiently comfortable although nothing special.
Candlewood Suites Syracuse-Airport - Syracuse
Rated no. 7
8.2
Excellent 8.2
Based on 258 reviews
Details
Reviews

Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
7.5
Overall
6.0
Overall 8.0 Excellent
Based on 119 reviews
Cleanliness
7.0
Comfort
6.0
Facilities
6.0
Location
7.5
Overall
6.0
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
6.0
Staff
6.0
Cleanliness
6.6
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0

Mediocre 3.0
Pros: Old bathroom and little holes looks dirty but someone off the tub was rusted
Cons: The bathroom
Excellent 8.0
Pros: Location
Excellent 8.0
Pros: The pool is wonderful, well maintained and warm!!
Okay 5.0
Pros: The staff were incredibly nice, helpful, and transparent
Cons: It is in desperate need of a renovation. Everything was some degree of shabby.
Excellent 8.0
Pros: Very good.
Cons: Having a snack bar or restaurant open at least until 10:00 pm.
Excellent 8.0
Pros: The closeness to the airport was convenient. Breakfast choices were decent. Most of the staff we encountered were helpful.
Cons: We arrived at midnight so it was great the hotel had shuttle service. The gal we spoke with made us walk to the shuttle though at the opposite end of the airport from where we picked up our bags which was inconvenient.
Excellent 8.0
Pros: The staff were great
Mediocre 3.0
Cons: Dirty smelly hotel.
Mediocre 2.0
Pros: The man running the front desk when we had checked in was very friendly, charismatic, and helpful.
Cons: Room was very dirty. People running up and down halls yelling until 3AM. My wife and I hardly had any sleep.
Poor 1.0
Pros: JENNIFER at the desk was wonderful trying to help me, and others, while dealing with the dismal condition of this facility. The property is ugly, worn, and depressing. The air conditioning never worked correctly, even after maintenance came up and fiddled with it. It then quit in the middle of the night. This is the first time I've stayed at a Holiday Inn property in a long while, and it is obviously the last.
Cons: as above
Excellent 9.0
Pros: Nice
Good 6.0
Cons: The curtains did close and a purple light from sign lite our room
Okay 4.0
Pros: Breakfast was terrible. All bread products were stale. Staff person was unmasked yet she approached guests at a close distance. Prepared breakfast sandwiches were awful. Coffee was weak.
Good 6.0
Pros: Location to airport and their shuttle service although vans were old.
Cons: Night stand table had drink stains on it so was not cleaned. AC did not work at first had to call housekeeping to get it going.
Excellent 10.0
Pros: Perfect location, shuttle to and from airport on demand. Early morning shuttle driver was friendly and efficient.
Poor 1.0
Pros: Nothing I didn¿t stay there
Cons: Too hard to get a refund
Excellent 10.0
Pros: The friendliness of the staff and breakfast was good.
Excellent 8.0
Pros: The hotel was very clean. Beds could be a little more comfortable.
Cons: The late check in. The entrance was hard to find.
Good 7.0
Pros: Location
Excellent 8.0
Pros: Courteous staff, easy check-in & check-out, 24-hour coffee station, comfortable bed, AC, spacious room, clean hotel.
Cons: Walls thin enough to hear neighbor's phone conversation & TV, guests walking around hotel barefoot after exiting pool, loud disrespectful guests carrying on late at night and slamming doors, mold in the shower, could have used a small refrigerator in room
Excellent 10.0
Pros: Hotel employee was very friendly and professional extremely quick check in and check out good breakfast comfortable beds
Cons: No
Excellent 9.0
Pros: Easy Check-ins and clean
Cons: specific hotel smell
Okay 5.0
Pros: Location to airport
Cons: Hallways were very dirty, room was clean but so very tired and musty
Okay 5.0
Pros: Beautiful and renewed on the outside..old and worked up in the inside ...
Good 7.0
Pros: Pool clean & warm. No pool towels
Cons: Breakfast was fair
Good 7.0
Pros: The staff was friendly, the hotel was clean, and there was continental breakfast.
Cons: The parking is very inconvenient and the guests above us were fighting very loudly all night long.
Okay 4.0
Pros: Room was very clean
Cons: They did not follow covid expectations .Pool was filled with over 25 kids ,it was a small poolmgor that smountnif kids .Desk manger was not wearing mask .The noise through the walls was unbearable. We left after 4 hrs .Did not stay the night
Good 7.0
Pros: The availability of a pool and extended hours. The 24 hour fitness center. And hot breakfast, not grab and go bags
Cons: The rooms were out dated. The pillows were not comfy. There were some items found behind that cleaning missed.
Okay 4.0
Pros: The staff were friendly.
Cons: Did not clean room during 3 night stay. Nor offer explanation.
Good 7.0
Pros: Convenient to the airport and it was clean.
Cons: Ceiling was very thin and I could hear other guests through it. Also the front desk clerk forgot to note my name for the airport shuttle and it left without me. It turned out fine but was annoying especially so early in the morning.
Good 6.0
Pros: Location Friendly Staff Breakfast
Cons: Room had a somewhat offensive smell. Shower head broke from the wall and couldn't be fixed during our stay.
Okay 4.0
Pros: It was close to the airport.
Cons: My room had a dirty toilet. I asked for a new room and the host switched me without issue. I scheduled a wake-up call when I first checked in, but I did not receive it. Maybe it was attached to the first room I was in? Hall carpets were filthy too.
Poor 1.0
Pros: Airport Shuttle service was entire reason for stay and shuttle staff was unaccommodating.
Cons: Morning front desk clerk
Mediocre 2.0
Pros: The breakfast biscuits and keirug in the room.
Cons: Most everything
Good 6.0
Pros: greeting at front desk
Cons: WAY past due for an upgrade/remodel stains on the furniture dirty carpet - just worn down
Good 7.0
Pros: New a/c breakfast
Cons: Furniture and bed was very old. You could feel the springs in the chair.
Poor 1.0
Pros: Nothing at all!!
Cons: Management very rude and unprofessional!!
Poor 1.0
Pros: Mixed education on parking and fly when staying at hotel.
Cons: The night auditor wasn't tracking what the day shift staff was informing costumers about parking
Good 6.0
Pros: Close to airport. Good breakfast that opened early. Comfortable beds and pillows
Cons: The shower had not been cleaned and the desk lamp was not working.
Okay 5.1
Pros: Continental breakfast was OK.
Cons: Overall this hotel is tired and run down. The room smelled like an ash tray, the A/C units were loud and clunky, and the decor felt like the 90's. The elevator was so slow and old.
Good 6.6
Pros: Price wasn't too bad
Cons: The beds were horrible
Holiday Inn Express Syracuse Airport - Syracuse
Rated no. 8
8.0
Excellent 8.0
Based on 119 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
8.4
Location
8.3
Overall
7.9
Overall 7.9 Good
Based on 342 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
8.4
Location
8.3
Overall
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
10.0
Comfort
7.3
Facilities
8.6
Location
10.0
Overall
6.0
Cleanliness
8.0
Comfort
8.1
Location
8.3
Services
7.5
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
6.0
Cleanliness
7.5
Comfort
8.0
Facilities
7.6
Location
8.1
Overall
7.5
Cleanliness
8.7
Comfort
8.7
Location
8.4
Services
8.5
Staff
9.1
Cleanliness
8.3
Comfort
8.6
Facilities
10.0
Location
8.3
Services
8.0
Cleanliness
8.9
Comfort
8.8
Facilities
9.6
Location
8.3
Overall
9.6
Cleanliness
8.1
Comfort
8.3
Location
7.6
Services
7.4
Staff
7.1

Excellent 9.0
Pros: Modern, clean, nice lobby, friendly employees
Cons: Breakfast
Okay 4.0
Pros: Nice hotel, but...
Cons: Bathtub was very very dirty and the drain was clogged.Toilet flush lever wasn't working properly. Phone wasn't working. Had to use my cellphone to call front desk to send someone to clear the clog so I could take a shower. This is so sad because if not for the bathroom, I'd have given the hotel a very good review. Everything else was great.
Okay 5.0
Pros: Convenient location
Cons: It was a little dusty bathroom could’ve been a little cleaner The couch had quite a few stains on it
Excellent 10.0
Pros: Clean, modern looking room with plenty of space.
Excellent 10.0
Pros: looks like it was recently remodeled.
Cons: No
Excellent 9.0
Pros: The entire makeover of the Hotel.
Cons: Nothing.
Excellent 10.0
Pros: Breakfast was very good. Lots of choices. The rooms were exceptional and very clean.
Cons: There was nothing that we didn't like about this hotel.
Good 7.0
Pros: The lobby design was beautiful. Suite size very generous. Coffee available 24/7!
Cons: The location was not easy to get to. Far from Syracuse U (we thought we were going to your other property - my mistake). The bar staff was overwhelmed and the choices were very limited. We were willing to pay an upgrade to get a martini but no vermouth
Excellent 9.6
Staff was efficient, courteous from the time I walked in. Hotel was clean and beautifully designed.
Good 7.0
Pros: Great room and amenities. Covid may have impacted the breakfast, but the listing should have warned us.
Cons: I always liked the hot breakfast at Embassy Suites in the past, but this time we just were given a cold box. We ended up eating at a nearby restaurant. The website advertised a hot breakfast, so I felt it was not worth the extra money to stay there.
Okay 4.8
While the hotel was beautiful, there were very few guests. Our room was on the highway and the noise was awful. They could've easily put us in another room.
Excellent 10.0
Pros: All the space to sleep clean room nicely set up
Cons: Our refrigerator did not have a freezer for the ice packs that we brought
Good 6.0
Pros: Free drinks at happy hour. Staff was friendly and helpful.
Cons: Room was disgusting, breakfast was less than desirable. No disclaimer about no room cleaning between nights. No accommodations for trash or linens.
Poor 1.0
Pros: The new rooms are really nice
Cons: I SPECIFICALLY booked this hotel for my children as they have a pool. The entire hotel was being renevated with drop cloths and dust and dirt everywhere!! The pool was closed!! Advised by front desk to refund in3-5days or just deal with it so unhap
Good 6.2
Pros: The hotel was nice visually .
Cons: No air conditioning in April. It was so hot we had to leave early for another hotel.
Excellent 9.0
Pros: It's roomy with a living area, which is a luxury.
Cons: The hotel is in the middle of renovation. I think it would be a good idea to inform guests prior to their arrival so they will not be surprised.
Excellent 10.0
Pros: Very clean staff was courteous and very accommodating thank you.
Good 6.0
Pros: The ambiance. Omelet to order, and free happy hour, though some of the bartenders were rude and impatient.
Cons: Cold rooms and no heat control.Toenail on the floor. They forget to give us washcloths when they changed our linen. Front desk never answer phone. Kids were allowed to run the halls. Hot tub jets didn't work.
Excellent 10.0
Pros: The bedroom and living area were separated with a door. The breakfast was great and stafff was friendly.
Cons: Only one elevator area
Excellent 8.5
Pros: Nice hotel, a bit dated but totally acceptable. Open bar, amazing breakfast, fast internet, staff was good, housekeeping good, restaurant on site was good.
Cons: Air in the hotel was very very dry.
Okay 5.0
Pros: That it was close to the NYS Thruway and has a good reputation.
Cons: Yes - #1 the gym did not have an bicycle (I'm in Physical Therapy and it's part of my routine for my bad knee). #2 - the room I was assigned to was RIGHT NEXT to the NYS Thruway- NOISY ALL NIGHT!! I'm convinced this is why my room was so CHEAP!
Good 6.0
Pros: The hotel was nice, and the room was huge. Bed was amazing.
Cons: Air conditioning stopped working, woke up hot around 2 am. Staff didn't seem to care much, but it wasn't too warm out and the Windows open... The restaurant took forever to do anything, but the food was pretty good.
Excellent 10.0
Pros: Wonderful staff,excellent restaurant, the courtyard was amazing with the feeling of being outside.rooms were very spacious and clean.
Cons: Not really Anything to complain about because any realistic person with common sense knows that nothing is perfect.
Excellent 10.0
Pros: We loved the indoor plant gardens and streams. The room was clean and the staff was very welcoming!
Cons: The only issue we had was our toilet never stopped running and didn't always flush.
Okay 5.7
Pros: Free breakfast was outstanding. Free cocktail happy hour was nice. Staff was exceedingly kind (except for a manager who was blatantly harassing the excellent bartender).
Cons: Outdated room. Felt like a sparsely remodeled basement. Toilet was awful. Pillows so soft you may as well sleep without them. Air conditioning barely functions--it was hot in the room all night. Pool is so small and only 4ft deep. Hot tub's water level was not full and so the jets sprayed water in our faces.
Poor 1.0
Pros: Free beer
Cons: Air conditioner did not work...rooms were old and dated...and smelled old and dated
Good 7.0
Pros: The happy hour and made to order breakfast.
Cons: Initial room given was already occupied. Had problems with our a/c. One day of our stay our room did NOT get cleaned. The hotel seemed understaffed.
Excellent 10.0
Pros: everyone was friendly and the room was neat and clean.
Cons: The room was extremely warm and the only thing they could do to cool it down was bring a fan. The bar closed at 11, we would have liked to sit and watch the rest of the basketball game at the bar.
Okay 4.0
Pros: The room above had a leak water was leaking they didn’t change our room till 3am
Cons: Couldn’t call desk clerk had to go find them and they didn’t change our room till 3am
Good 7.0
Pros: Hotel staff was courteous and is the best thing about hotel!
Cons: The rooms have a motel feel to them! Dark carpets, metal trims and cheap furniture! Restaurant staff was at complete loss and food quality was not good.
Good 7.0
Pros: Reception hr and breakfast
Cons: The whirlpool was not working.
Okay 4.0
Pros: Atrium was nice. Enjoyed the complimentary cocktail hour and breakfast.
Cons: Wi-Fi wasn't working. Bath tub slow to drain and had to stand in 5 inches of water to shower. Toilet ran every few mins, difficult to sleep. Noisy room right by highway. Room was hot even though thermostat was set to 67.
Mediocre 3.0
Cons: The wifi didn't work the entire time I was there. The drain in my room was broken so you couldn't shower without the tub filling up.
Okay 5.0
Pros: The rooms and pool
Cons: Nasty
Mediocre 3.0
Pros: The room was spacious.
Cons: The breakfast area was a hot mess, with a good layer of crusty scrambled eggs all over the carpet and staff chatting and looking none too concerned about it. Tables were never cleared. The eggs from the buffet were cold and the french toast bone dry.
Mediocre 2.0
Pros: Free drinks breakfast complementary
Cons: Pool has been closed the past 2 times ive stayed. staff very rude about kids having nothing to do.
Okay 5.0
Cons: I paid for my sisters room, they also charged her account!! Not haveing a very good time getting her money back, everyone I have spoke with is very rude and not understanding , it's been 5 business days and the money still has NOT been refunded to her acc
Good 6.0
Pros: Breakfast was nice due to the selection of food that can be made for you. And it was free which saved on the vacation budget. Complimentary drinks from 5:30 to 7:30 was nice as well. The hotel is very open spacious with live plants and ponds all around.
Cons: When I opened the curtainsI realized our window was taped shut with brown duct tape? To save on heat in the winter time to keep the cold out. I thought that was a fire hazard. Pool was cloudy but heated. The ceilings were all water damaged and visible.
Excellent 8.0
Pros: The breakfast was great. Staff at egg station is very friendly and happy.
Cons: The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Okay 5.0
Pros: The pool, complimentary breakfast
Cons: Couldn't get towels at the pool, security came to room at night saying there was a noise complaint however the man woke us when he knocked so he was at the wrong room while there was people yelling in the lobby all night, there were messes all over
Excellent 9.4
Pros: Nice, spacious with a great breakfast!!
Cons: Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
Poor 1.0
Cons: Bugs in room. Spa not working. No towels in spa.
Okay 4.0
Pros: Reception and breakfast were actually decent
Cons: Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Good 6.0
Pros: Cooked breakfast.
Cons: Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
Good 7.0
Cons: The breakfast was not what I expect from a embassy hotel
Okay 4.0
Pros: The breakfast buffet was very good. The staff was very friendly and helpful. Was very close to thruway on and off entrance. This hotel is rated 3-1/2 star it is very well keep in the lobby and surroundings inside and out.
Cons: The hotel is very old. The lighting in the bathroom was not bright enough, no full length mirror. We had to ask for soap as there was none, no extra roll of toilet paper, no cups or glasses in the room. This should not be a 3-1/2 star hotel.
Excellent 10.0
Pros: The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms
Cons: A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
Excellent 8.5
Pros: The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry).
Cons: Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.
Excellent 10.0
Pros: good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere
Excellent 10.0
Pros: I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems
Cons: The bathroom was a little small and there was no fan
Excellent 10.0
Pros: happy hour breakfast resturant Room housekeeping room size
Cons: Room coffee machine
Excellent 9.3
Pros: The shuttle driver was excellent. Gave us a ride to and from the mall for a comedy club and then recommended a nightclub for us to go to. Very friendly!
Cons: The room was directly over the pool and it was extremely hot in our room, and there was no air conditioning. We opened the window, but too late.
Embassy Suites Syracuse - East Syracuse
Rated no. 9
7.9
Good 7.9
Based on 342 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
7.3
Food
0.0
Location
8.4
Overall 7.6 Good
Based on 277 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
7.3
Food
0.0
Location
8.4
Cleanliness
8.0
Comfort
8.0
Facilities
9.0
Location
7.0
Overall
8.0
Cleanliness
8.0
Comfort
7.9
Location
8.2
Services
7.6
Staff
8.4
Cleanliness
8.0
Comfort
5.3
Facilities
8.0
Food
0.0
Location
9.3
Cleanliness
8.2
Comfort
8.3
Location
8.5
Overall
9.0
Services
7.5
Cleanliness
8.6
Comfort
8.9
Facilities
6.0
Location
8.7
Overall
10.0
Cleanliness
8.5
Comfort
8.7
Facilities
4.0
Location
8.5
Overall
7.5
Cleanliness
8.5
Comfort
8.6
Location
9.1
Services
7.8
Staff
9.6

Excellent 8.0
Pros: room clean, bathroom clean, good size of room, not over crowded with furniture, could easily move about the room. close to exterior door on first floor for easy access. Loved the coffee was just down the hall and easy to get.
Good 7.2
I stayed here before, and it was better. The elevator was out of order, but it was Thanksgiving weekend, and hard to get fixed. I get that. But the faucet was loose on the bathroom sink and the safety latch on the door to the hallway seemed loose, and maybe wouldn’t hold very well. The first time I was here, a month ago it was better. And I will likely stay again. The price was good.
Good 7.0
Pros: location is super and free breakfast and price
Cons: got a handicapped room. wasnt expecting that
Mediocre 3.0
Pros: Location. Staff nice.
Cons: The lights were falling off the walls, tile cracked, dirty bathroom. Elevator broken, had to be let in from the outside to stairwell to go to the third floor.
Excellent 9.2
Staff was great and the room was clean.
Mediocre 3.0
Pros: Quick check in.
Cons: One of the queen sized beds didn’t even have clean sheets on it. I had to put the fitted sheet back on the mattress and once that was on we realized it was covered in crumbs. So we shared the one bed that was clean. Very gross.
Poor 1.0
Pros: Staff
Cons: Room was dirty got moved 2 a new room with a loud ac and kids in the hallway half the night
Excellent 10.0
I was in Syracuse for business and needed a place to stay for one night. I chose Best Western Plus for its proximity to downtown (4.5 miles) and price. I arrived late, about 10:30 PM and the staff at the desk were friendly, smiling, and very helpful getting me checked in and settled quickly. There was a breakfast, but I was up and gone early the next day for more work. The room was very clean and neat, and everything was stocked and in good order. I actually needed the refrigerator and found that to be in good working condition as well. Overall, I was very happy with my choice. Nice job BWP!!
Excellent 10.0
Pros: This hotel was very very clean!! The breakfast was great I lived the breakfast sandwitches that you could microwave and take to your room. Everyone on the staff that I met was super helpful and friendly.
Good 6.0
Pros: Easy location.
Cons: Bad toilet, bunched up hallway carpet was trip hazard
Poor 1.0
Pros: Nothing
Cons: Room was disgusting.
Excellent 10.0
Pros: Peace and quietness
Cons: There was nothing not to like
Excellent 9.2
I was tired and just wanted a bed and a bath tub! This property is beginning to look a little tired itself and could you used a little more TLC from the maintenance staff, but it suited my needs and I was satisfied.
Good 7.0
Pros: Location
Cons: Very damp. I had to wash all of my clothes when I got home because they were musty.
Excellent 8.0
Pros: Location
Cons: If you have a room near the lobby it may be a little loud at night due to voices carrying through the hallway.
Good 6.0
Pros: Convenient Location
Cons: Was understaffed.
Excellent 9.0
Pros: staff who checked me in
Cons: loud staff in the lobby in the morning
Good 7.0
Pros: Nice looking pool. Good coffee
Cons: Renovations were okay.
Good 7.0
Pros: The location was perfect. We were near shopping centers, a short drive from the mall, and near plenty of food options. The room was clean, and the bathroom had plenty of free soaps and shampoos. The staff I checked in with were courteous and personable.
Cons: The room was extremely cramped with all of us in it. A lot of the furniture and appliances were damaged or worn. Breakfast was buffet-style, but nothing was fresh. There wasn't a pool (which should be mandatory for a 3-star hotel).
Mediocre 3.0
Pros: Few people in the hotel
Cons: The room was not that clean Tub had mold and the calking was half gone around the tub The sheets needed to be replaced Run down appearance You would think that the Plus in Best Western Plus hotel would mean that it was kept up and better than most ho
Excellent 8.0
Pros: Helpful staff, decent location
Cons: Room was very small
Excellent 10.0
Pros: The staff were excellent and polite. Anything i needed they were right on it.
Cons: No
Excellent 8.0
Pros: Most of the staff were helpful, kind and engaging! They were awesome except for 1 person.
Cons: I got up in the forst morning and took a shower and there were no towels. I am sure it was an oversite but wash cloths just don't dry enough.
Excellent 10.0
Pros: The staff, very helpful and friendly.
Cons: The surrounding area was a bit sketchy, specially the building next door (Ramada).
Excellent 8.0
Pros: Clean and nice staff
Cons: More information on how to find rhe hotel when there alot of construction around
Good 7.0
Pros: Charged a 200 smoking fee and I did not smoke in room
Okay 4.0
Cons: the policy when trying to extend my stay was ridiculous
Mediocre 3.0
Pros: Satisfied before.
Cons: Housekeeping has gotten lackadaisical. Not cleaning your room during your stay. People put trash in the hall but it sat there for days.
Okay 4.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: The staff is friendly and cognizant of each person’s needs. Due to COVID-19, there is currently no hot breakfast served at the restaurant (and theirs is pretty good). But they had a wide selection of cereals and pastries. There was some
Cons: The hotel has previously been a smoking hotel. In some rooms, you can vaguely still smell the smoke. However, as an asthmatic and allergy sufferer, it was not enough to bother me too much and my clothes did not leave smelling like anything.
Excellent 10.0
Pros: Outstanding service
Cons: No
Excellent 10.0
The room was clean and neat. The staff were pleasant and helpful. It’s a good location to the city and things to do.
Good 6.0
Pros: Staff were excellent.
Cons: noise insulation was poor - woken several times by people in the hallway at all times of the night. Normally doors are better insulated from sound. Some trim details were shabby like doors and trim.
Mediocre 3.0
Pros: Disappointing.
Cons: Almost everything
Okay 5.0
Pros: Location and check in was very good.
Cons: Room was very small. Our room was at the end the first floor hall. The back door was unlocked all night. I called the front desk to let them known and they responded that they were waiting for parts to fix it. Wouldn't it be safer to lock it? Unsecure
Good 6.0
Pros: breakfast was good. Front desk staff friendly.
Good 6.0
Pros: The front desk staff and the coffee station available 24/7.
Cons: First floor rooms too close to breakfast area and front desk...very early morning noise. No hairdryer in room. No plug for bathtub. Only 1 chair for desk and very cramped.
Okay 4.0
Pros: staff was helpful when we called about our water not getting hot. gave us a key to the room next door to use the shower.
Cons: Water would not get hot in our room. The room smelled like mildew. No encasement on beds. Carpet was gross and moist feeling. Overall feel was a little sketchy, staff was wearing sweatpants and sweatshirt (unprofessional vibe). Would not stay there again.
Mediocre 3.0
Pros: Staff were very helpful but overwhelmed. Breakfast was decent.
Cons: No pool. Small rooms. Poor quality cabinets and bed frame. Breakfast closes at 9am during the week. They did not clean our room. Plumbing in bathrooms was terrible - tub did not drain, handles did not work. Would not give us two double beds.
Mediocre 3.0
Pros: Great location, quick to State Fair and Destiny USA. Check-in & housekeeping staff were friendly. Rooms were clean though bathroom had chips in the tub, stains behind the sink. Breakfast was good with several options.
Cons: No hairdryers in room. Called front desk - "we'll bring one up in 10-15 min" *20 min later* Called FD: "we'll bring one up ASAP" *15 min later* FD calls: "We're out. Will get one from another hotel" *20 min later* Called FD: "Forget it /need to
Poor 1.0
Cons: I requested for a two double beds in the room when i booked, but got room with one bed
Okay 5.0
Pros: Bed was a nice King. Bed pillows were very comfy. Couldn't fit comment below: seemed like property was booked full and staff was overwhelmed. Couldn't keep up with breakfast crowd needs.
Cons: Room was crowded, had to move furniture around to set up pull out couch, which made it hard to get around in room. Bathroom: Hot and cold water faucets were reversed from what we are used to; no exhaust vent in there so much steam after taking a shower.
Mediocre 3.0
Pros: The breakfast and fresh baked cookies
Cons: Mold in two places in the bathroom. Room smelled like mildew.
Poor 1.0
Pros: Just the location
Cons: Was definitely not a three star hotel
Okay 5.0
Cons: noise was unbearable and floors were dangerously slippery
Mediocre 3.0
Pros: The location and the price.
Cons: Bathroom sink & tub were not clean. Tub did not drain & was so narrow you couldn't stand flatfooted. Dust on furniture. Stain on sheets. Furniture scratched up and doors on cabinets did not close properly. Elevator was questionable. Main hallway dirty.
Good 6.2
Pros: The Baymont is really not bad for the value. You get a free breakfast, free WIFI, and a free gym so that's all nice. It's usually quiet and the people who stay there don't cause any trouble.
Cons: Since you aren't paying a lot for a room, you shouldn't expect anything amazing. I can't say I've had a horrible experience here but we couldn't help thinking that our bed wasn't clean. In addition, they didn't even give us a top sheet for the bed and the fitted sheet was on upside down so we just got a weird vibe. Like I said, it's not horrible, but it's not very comfortable since you don't know how clean the hotel is
Excellent 8.5
Pros: Value. Staff was very friendly. Good location close to dining, shopping, etc.
Best Western Plus East Syracuse Inn - East Syracuse
Rated no. 10
7.6
Good 7.6
Based on 277 reviews
Details
Reviews

Cleanliness
7.9
Comfort
7.7
Facilities
5.0
Location
8.2
Overall
5.5
Overall 7.5 Good
Based on 121 reviews
Cleanliness
7.9
Comfort
7.7
Facilities
5.0
Location
8.2
Overall
5.5
Cleanliness
7.0
Comfort
7.0
Location
7.9
Services
7.1
Staff
7.3
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
9.0
Overall
7.0
Cleanliness
8.3
Comfort
8.1
Location
8.1
Services
7.6
Staff
7.9
Cleanliness
7.3
Comfort
6.5
Facilities
2.0
Location
7.9
Overall
2.0
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
7.7
Comfort
7.3
Location
8.0
Services
7.0
Staff
8.2

Good 7.0
Pros: Location was fine. But didn’t include breakfast or even coffee.
Cons: Service only included fresh towels. Didn’t even had iron and coffee in the room. No breakfast facility. Couldn’t find ice machine either.
Excellent 9.0
Pros: N/A
Cons: N/A
Good 7.0
Pros: Location , patio.
Cons: The bed was uncomfortable
Excellent 10.0
Pros: It was very nice and really clean
Poor 1.0
Cons: It was very run down and did not seem clean. The TV didn’t work and I called and they said they would come and fix, hours later when I had fallen asleep they called and woke me up to say ooops they forgot to come fix it.
Good 6.0
Pros: All 3 rooms smell bad. No breakfast provided at all.
Cons: Smell in the room
Excellent 9.0
Pros: Spacious, clean and well appointed rooms, nice people.
Mediocre 2.0
Pros: the only thing about this place is the location to where I was going.
Cons: The entrance to the room was a shame. The towels rough and old, and not all clean. The bath was nasty. My room was near to the garbage area and reeked of it. Had to buy air fresheners. The Sheets were dingy. NO WAY WILL I RECOMMMEND THIS PLACE!!!
Excellent 8.0
Pros: location, big rooms, relative cleanliness, hbo
Cons: too expensive for empty motel
Excellent 8.0
Pros: The location it was handy to everything we wanted to go to
Cons: There was coffee over in the office but by the time you got it back to your room it was cold. A little coffee pot in the room would be much better
Good 6.0
Pros: Stuff and owner were really nice and helpful
Cons: first night the sheets wasn't clean, maybe they were just old but they didn't looked clean but the hotel fixed it the next day. Not really funny when you come from far at 11pm and your sheets looks dirty
Mediocre 2.0
Pros: Cheap Good place to get arrested Great location for any prostitution experience If you enjoy the look of a 1970's motel room, this is for you!
Cons: Dirty Staff had bad attitude No coffee as promised
Good 6.0
Pros: The room was clean and the staff was friendly.
Cons: The breakfast was sub-par and they don't include the $50 deposit in the price you pay online. This was a problem for me because that extra $50 was not budgeted in.
Excellent 8.0
Pros: Quiet and easy access to vechile
Cons: WiFi did not connect properly
Red Carpet Inn North Syracuse - Syracuse
Rated no. 11
7.5
Good 7.5
Based on 121 reviews
Details
Reviews

Cleanliness
7.6
Comfort
8.0
Facilities
7.7
Location
8.0
Overall
7.3
Overall 7.4 Good
Based on 257 reviews
Cleanliness
7.6
Comfort
8.0
Facilities
7.7
Location
8.0
Overall
7.3
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
8.0
Comfort
8.5
Facilities
8.0
Location
8.5
Overall
7.3
Cleanliness
7.7
Comfort
7.9
Location
8.4
Services
7.5
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.9
Comfort
7.4
Location
7.1
Services
6.5
Staff
8.3
Cleanliness
8.3
Comfort
8.3
Facilities
8.0
Location
7.8
Overall
10.0
Cleanliness
7.9
Comfort
8.6
Facilities
10.0
Location
8.7
Services
8.0
Cleanliness
7.9
Comfort
8.3
Location
8.3
Services
7.3
Staff
8.5

Excellent 10.0
Pros: Breakfast very good
Cons: Driveway to parking lot filled with potholes
Excellent 8.0
Pros: The helpfulness & professionalism of the person who checked me in.
Cons: Location is a little sketchy. Also the lighted sign near the road was unlit. In the dark, the driveway was easy to miss, which I did.
Good 7.0
Pros: Breakfast was good it was clean quiet
Cons: Toilet was loud needs a remodel bed hard
Excellent 8.0
Pros: convenient location, waffles
Cons: room not clean found trash behind the furniture found a tray plastic cups and paper. hangers in closet not stable, staff allowed dogs to run loose (unleashed) in dining area. These were show dogs NOT certified service animals
Okay 5.0
Cons: Coffee machine and bathtub did not work. Smoke smell in hallways.
Good 7.0
Pros: 2.5. Room beds ok, breakfast great,price ok
Cons: Needs work stains on bath ceiling, bath needs lots cleaning on floors, my door handle came off (inside) staff cud b little more friendly
Poor 1.0
Pros: Decent location
Cons: For a hotel operated under the flag of a national chain, this location was a disgrace - stained carpets & bedding, damaged walls, hairs in the bathroom, bad odors. The "fitness center" was messy & missing weights. No housekeeping for stays under 3 nights.
Okay 4.0
Pros: It was dirty and smelled. The room had ripped wallpaper, tattered rug, mold. Words can’t explain the disappointment in this hotel
Excellent 9.0
Pros: Our stay was very comfortable
Excellent 8.0
Pros: Close to my destination. Short drive for food
Cons: Breakfast choices were very weak.
Okay 4.0
Pros: Front desk people
Cons: Old, front door was dirty¿ worn furniture and dirty elevators
Excellent 8.0
Pros: Location and staff were great
Cons: Table and nightstand were both dirty, crumbs and cup rings. Needed a wipe down
Excellent 8.0
Pros: I stay at this hotel often on business trips and leisure trips to Syracuse. This is my second stay since Covid restrictions have been lifted. The first stay was understandable considering the issues of labor concerns; this stay was noticeably better.
Cons: not really
Mediocre 2.0
Pros: Location was right off the highway
Cons: Very dirty hotel. There were urine stains on the comforter and sheets. Mold in the corner of the bath tub. Stains on the carpet and walls.
Poor 1.0
Pros: ABSOLUTELY NOTHING. would never stay here again.
Cons: PRETTY MUCH EVERYTHING.
Okay 5.0
Pros: Pre-pandemic I traveled to Syracuse regularly on weekends and always stayed at the Comfort Inn on Carrier Circle, it was Clean, economical and an overall good experience This being my first trip post -pandemic I will probably be looking for a new place.
Cons: VERY VERY DIRTY! I mean literally like garden dirt soil on the carpets and everything was damp and clammy just gross.
Excellent 8.0
Pros: Hotel employee was a good receptionist, good free breakfast choices.
Cons: n/a
Good 7.0
Pros: It was Syracuse graduation weekend during the pandemic, so staff and space was stretched. But staff was friendly even as they were incredibly busy, and I felt welcomed and made comfortable. Guests and staff were all masked, which was great.
Cons: I think I got the last available room after a cancellation, and it was probably the worst room in the hotel. I was told that the red stains on the carpet were nail polish and "not blood, so don't worry". Bathtub had several inches of water in it.
Mediocre 3.0
Pros: The beds were very comfortable and pretty clean, but not as clean as I like them- dust on headboards, dirty directory book, dusty desk. The bathroom was very clean.
Cons: 1. Although it was posted EVERYWHERE, I was told by a desk clerk when I asked about mask regulation, ¿I can¿t enforce it.¿ That¿s not true. In public areas it¿s mandatory & was posted throughout the hotel. She was rude.
Excellent 9.0
Pros: The staff was professional and friendly which helps alot. The room was perfect. It's an aged building but still good. It was quiet. The best part was the private entrance.
Cons: Disappointed that there was only one washing machine which looked dirty and outdated and one dryer inspite of the fact there are over 60 rooms.
Okay 4.0
Pros: The waffle maker. Staff was polite and friendly when checking in and out.
Cons: Found garbage under bed, shower had water spots everywhere like it hadn’t been cleaned. Old furniture and old hotel in general. Bed was AWFUL and uncomfortable. Gross smell in elevators.
Excellent 8.0
Pros: Price
Poor 1.0
Pros: Staff was helpful and understanding.
Cons: entire hotel dirty. first room filthy dirty stained mattress and bathtub and dried skin on the floor. Second sauce on the phone and no cable connecting it. Bathtub was worse. Air conditioning didn’t work and sheets dirty. Third slept on own
Excellent 10.0
Pros: Great cost for a decent hotel. Thankful for something nice that was dog friendly at a great cost.
Cons: Slight smoke smell.
Okay 4.0
Pros: The staff was very nice
Cons: The hotel is out dated, the rooms smell like cigarettes.
Excellent 8.0
Pros: great deal!!
Cons: toilet is only 10" high way too low curtains let all lights in from parking area
Poor 1.0
Pros: Location and price
Cons: Put us in bad room, 1 out of 2 beds was way to used and heater and alot of noise, when ask to move to another room, they said all the rooms were the same, hotel was maybe at best 5 % full
Good 6.0
Pros: The workers
Cons: Apparently it's an older hotel the door to our room 110 locked but there was a space between the door and frame where a stiff wire could be placed between the door and frame and unlock the lock . My wife wedged a chair under the handle
Poor 1.0
Pros: There was very little to like
Cons: There were some kind of biting mites or bugs in the bed. Don’t stay here.
Good 7.0
Pros: Location
Cons: The rooms need some attention. They seem tired and need some TLC.
Poor 1.0
Pros: Nothing!
Cons: Room was dirty spider webs along ceilings floor damp and musty. Terrible stains. Very noisy after 1030 pm!
Good 7.0
Pros: Happy with hotel, was as expected
Cons: No pool or hot tub.
Okay 5.0
Pros: close to thruway, large room
Cons: stained carpet and stain on wall
Okay 5.0
Pros: The night manager was intelligent, pleasant, and accommodating.
Cons: I did NOT like having a bat fly by my head when using the stairwell and then being told the hotel is "aware of it, but the exterminator hasn't come yet." And they missed our wakeup call in the morning. I would NEVER RECOMMEND this property. Shame on th
Good 6.0
Pros: Availability
Cons: No
Okay 5.0
Pros: Microwave and fridge
Mediocre 2.0
Pros: I though the name represented appropriate quality.
Cons: I will not recommend this hotel for the following reason: Both the drain for the bathroom sink and the tub were clogged. The tub filled up with water when I showered, and the sink would fill up when washing my hands. This shows very poor management.
Good 7.0
Cons: Yes the location...I am not used to driving in a traffic circle it was somewhat stressful..
Good 6.0
Pros: Location, staff
Cons: Not really
Okay 5.0
Pros: People were nice , breakfast was good
Cons: Hen leaving my wife checked bed and found bug Very hard to find entrance to hotel
Good 7.0
Pros: Close to Syracuse University
Cons: Old motel, TV did not work, had to get different one. Limited breakfast choices, no syrup for waffles.
Okay 4.2
Pros: Staff
Cons: Room was dirty and out of date. Area is not nice— behind a McDonald’s and abandoned lot
Excellent 9.1
Pros: 24 hr hot water for tea/coffee clean comforters that are changed with each stay lots of pillows
Cons: none
Excellent 8.0
Pros: The cleanliness and business-like attitude the staff exuded.
Cons: Breakfast was empty in areas and had to ask for things
Excellent 8.0
Pros: Room and bathroom appeared clean.
Cons: Hotel is a little dated..carpet, etc could use replacing. Ceiling tiles in bathroom were warped and did not sit properly within frame work. Tissue box in bathroom had one tissue left.
Excellent 9.6
Pros: The staff here was extremely helpfull. The hotel lobby has a home cottage look and feel that appealed to my personality. The beds were second to none and I've stayed at 5 stars that had worse beds. The breakfast was excellent especially since i had a 8 hour drive to my next destination. the hotel was comfortable and was in the process of finishing a remodelling so it was all new and looked great!
Cons: The odor from the carpet glue was strong in the elevators but other then that (was to be expected with all new carpets and walls) the hotel would and will be on my remember list of places to stay in Syracuse NY
Comfort Inn Carrier Circle - Syracuse
Rated no. 12
7.4
Good 7.4
Based on 257 reviews
Details
Reviews

Cleanliness
7.5
Comfort
7.4
Facilities
2.0
Location
7.9
Overall
5.0
Overall 7.3 Good
Based on 506 reviews
Cleanliness
7.5
Comfort
7.4
Facilities
2.0
Location
7.9
Overall
5.0
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
7.4
Comfort
6.8
Location
7.1
Services
6.9
Staff
8.1
Cleanliness
7.2
Comfort
7.3
Location
7.9
Services
7.0
Staff
7.6
Cleanliness
8.8
Comfort
8.3
Location
8.8
Services
8.3
Staff
9.2
Cleanliness
7.5
Comfort
7.7
Facilities
2.0
Location
8.2
Overall
2.5
Cleanliness
7.3
Comfort
7.5
Location
8.0
Services
7.0
Staff
7.8

Poor 1.0
Pros: it was close to the airport
Cons: The building was old the walls are paper thin and it was very loud
Excellent 8.0
Pros: Very friendly and courteous staff to welcome and assist me. I felt confident the room and hotel were very clean and well-maintained. Quiet location and very comfortable room for a short or long stay. I really felt like my room was clean and that this staff took sanitation and guest comfort very seriously. Nice there are laundry facilities on site. Great, basic room set-up with two office chairs at table/desk.
Cons: Apparently it's not a non-smoking hotel and a nearby guest must've been smoking which seeped into hall and my room. I depended on local family for transportation; car is a necessity - there are no restaurants or stores to safely walk to nearby. An outlet near bed or on nightstand would've been nice.
Excellent 9.0
Pros: The front desk was very helpful
Cons: N/A
Mediocre 3.0
Pros: Coffee
Cons: Room
Poor 1.0
Pros: Only the location.
Cons: It was dirty, very smelly and not up to standard.
Okay 5.0
Pros: Good location. Able to have my dogs with me.
Cons: Room was not very clean and no coffee pot in the room. You have to ask the front desk if you want any added amenities in the room like a coffee pit, hair dryer, or utensil. I was disappointed they weren’t in the room.
Poor 1.0
Pros: The distance to Syracuse University.
Cons: The hotel has a smell that I could not get pass. The smell of wet animals throughout the check in area was horrible. The old smoke scent in the nonsomking rooms covered with spray made it worst. I could not sleep. I changed hotel for the rest of the weeke
Excellent 8.0
Pros: convenience
Cons: breakfast
Mediocre 2.8
I do not recommend this location at all. I’ve stayed at plenty Extended stays and I did not feel safe at all in this one. There was a man walking up and down my hallway, he clearly lived there since he had a wreath on his door, he kept yelling at his wife or roommate and kept cursing in the hallways. There was another room with a mean dog scratching away at the door any time you walked by. The only place I felt safe was the check In counter due to the nice lady working front desk. The stairways reeked of urine, there was dog poo everywhere outside. Definitely not the cleanest hotel. The room I reserved was nothing like the pictures. Never again.
Okay 5.0
Pros: Price and location was good.
Cons: Beds were rock hard, the TV screen was broke, furniture and appliances were worn and outdated and there was blood splatter on the walls...
Excellent 9.0
Cons: Didn't appreciate the site booking a smoking room but the Alisia at the front desk was able to accommodate me with a non smoking room. I appreciate her and her professionalism. Thank you Alisia
Good 7.0
Pros: Breakfast very poor, no hot water and only a pastry to take out. No place to sit.
Cons: Staff very unfriendly. The temp was over 90 outside and they made me wait about 20-25 min to get a room. When I told them why is this taking so long, I was told either wait or go somewhere else. Also my wife was waiting in the car and they said that its not their problem. I've never seen such rudeness on front desk associates anywhere. Yes it was about 3 ;30 in the afternoon and I had a reservation made a few weeks before.
Okay 5.0
Cons: I reserved a one bedroom with two double beds but was given a room with one double bed. I was told they didn’t have any other available room,
Okay 5.0
Pros: Staff
Cons: Broken down gym equipment. A single waffle maker for 30 hungry people. Hallways and entrances were not clean.
Excellent 10.0
Pros: The staff was great. Very welcoming and knowledgeable about local events and helpful.  the manager is a absolute pleasure
Cons: No
Excellent 10.0
Pros: Location Cleanliness
Cons: All was to my expectation
Poor 1.0
Pros: Location is good
Cons: We stayed at the ESA in Syracuse NY and I must say our experience was not good. For starters it appears that this location is housing homeless people or people that are clearly NOT business or pleasure travelers.
Poor 1.0
Cons: Yea ,my car got stolen
Poor 1.0
Pros: I didn¿t stay in the hotel. Once we walked through the halls and opened the door to the room, we just left the key at the desk and left.
Cons: Well the drunk guys in the back of the parking lot. The smoke smell in the halls, and the overwhelming smell of urine of the room.
Excellent 9.0
Pros: Roomy
Excellent 10.0
Pros: Friendly Staff and Cleanliness of room.
Cons: Everything was to my standards
Excellent 10.0
Pros: Friendly Staff and Clean Room
Cons: All was too my expectation.
Poor 1.0
Pros: Not Satisfied , Did not serve free breakfast as they had on online.
Excellent 9.0
Pros: conveniant to work;able to buy groceries and cook in room (WAY cheaper than eating in restaurants all the time);and even supply you with basic cooking utensils!
Cons: wanted my room cleaned after 2 days,however,due to Covid-19, that was not possible as cleaning staff wants to keep exposure to a minimum--understandable
Excellent 10.0
Pros: Always a clean and peaceful environment. The management staff is awesome, very friendly and accommodating. I love this place lol!
Cons: I don't have any complaints.
Excellent 10.0
Pros: Availability of smoking room, service from the staff and location.
Cons: The dimly lit hallway on the 3rd floor.
Excellent 10.0
The staff here Sherry Alicia patience chaye A couple other girls I am forgetting their names at the front desk the cleaning staff the maintenance man I have stayed here for a very long time and I have to say they become like family to meI know that sounds bad but they are just great people they make this place the as enjoyable and clean as it can be , a happy place to stay.Especially during such a hard time in our world with Covid going on. They take pride in what they do and they put their heart into it. I sit here 11 months out of a year.When I tell you they have helped me and situation that they didn't have to do in above and beyond I would say almost extraordinarily above and beyond their underrated and probably underpaid but I had to let them know I appreciate them and no little thing they have done for me or helped me get through has gone unnoticed.This place deserves a lot more credit then he gets a star place it's a four star if not five in my eyes.Thank you guys so much and you're the best!Leslie and Madison
Good 6.0
Pros: Convenience.
Cons: Cleanliness. There were visible food crumbs, stains, and dirt throughout the room.
Mediocre 2.0
Pros: That there was a full kitchen
Cons: There was never anyone at the front desk. Out key stopped working and went up a few times and no one was there. The other guest where very loud, sounded like they where bowling in the room above us. The chair at the table was so disgusting dirty.
Okay 5.0
Pros: Staff was very supportive
Cons: First room had not been properly cleaned so we were moved. Not confidence building. We had 3 rooms and there were maintenance issues with all of them. Needs to be updated.
Okay 5.0
Pros: Staff
Cons: Could have been a little cleaner And air fresher cig smoke in smoking rooms extra strong
Mediocre 3.0
Pros: the welcome desk and male individual that work that night
Cons: was given a room that was not clean. filthy drawers, drugs left in the room from previous people who stayed there, old food left in fridge, cigarettes butts left n toilet and in ash trays, dirt carpet.... Simply nasty
Okay 5.0
Pros: Location
Cons: They don't have ice machines. They offered us trays to make ice but who has that time
Mediocre 3.0
Pros: It's extended stay
Cons: Checked into a room that has beer cans all over empty pizza boxes and beds not made. Complained and was moved to another room. The second room was cleaner but TV did not work. Love extended stay but was extremely disappointed this time
Good 7.0
Pros: Location
Cons: It wasn't clean.
Poor 1.0
Pros: nothing! they gave me a dog room without any notice! smell bad and a very uncomfortable bed and dirty! very rude staff with a i don't care attitude!
Cons: they treat their costumers like animals! gave me a dog room that smell just like it! my wife and daughter and me are sick now with allergies they not even ask or told us before! very very uncomfortable bed and bad smell rug! a complete disaster
Good 6.0
Pros: great location and although dated room - very clean
Cons: pillows were useless and towels could have been used for sandpaper (they were just really old)
Poor 1.0
Pros: Nothing
Good 7.0
Pros: The staff was friendly and accomidating
Cons: Rooms were worn down. Made me feel the room was dirty. First room had bad older. I had to move.
Poor 1.0
Pros: Location is good. Other than that, this hotel should be rated as 1 star only.
Cons: The room has no hair dryer, no coffee machine. The room has a kitchen, but no any supply. There is a very a small notice saying that you can ask front desk. We asked, but front desk said (e.g.) they don't have extra hair dryer for you. A poor quality hote
Mediocre 3.0
Pros: Great location
Cons: The entire building smelled like cigarettes
Good 6.0
Pros: Near highway. Had fridge and microwave
Cons: Television signal was analogue. Lost cable during rain Storm.
Mediocre 3.0
Pros: None
Cons: Horrible smell
Good 7.0
Pros: It was clean.
Cons: No
Okay 4.0
Pros: the staff was nice
Cons: the room looked like the housekeeping could have done better,the pots and pans set they give u is old and rusted as well as the shower leaks and isnt very strong.
Okay 5.0
Pros: Easy to access from the interstate Room was a good size Water was hot Cheap
Cons: Somewhat dark and dingy looking Front desk staff was not very friendly
Good 6.0
Pros: Comfortable beds
Cons: Breakfast very limited
Good 7.0
Pros: price
Cons: no
Okay 5.0
Cons: halls were gross but the room was clean
Good 7.0
Pros: Silence, real refrigerator and freezer, large desk, darkness with curtains drawn
Cons: Difficulty connecting to WiFi - had to call tech support in Toledo for a manual connection on their end. Also shower curtain wasn't installed but I didn't realize it until late when I was going to take a shower. They fixed both but should have had to.
Good 6.0
Pros: The hotel is somewhat dated. We were there for one night so it wasn't a big deal. Extended Stay offers kitchen facilities that we did not use, but for longer stays it would come in handy. Hotel is OK .. not a 5 stay but accurate at about 2 1/2 to 3.
Cons: We returned to the hotel around 11:30 PM and there were very few parking spots available. Parked way in the rear of the building. It was a long walk to our room, near the lobby. I have a handicapped sticker but the few spots were full.
Poor 1.0
Pros: Nothing really stood out to us.
Cons: Dirty towels and linens. Had to switch rooms because the sheets on the bed were so dirty. Our second room had a pile of dirty linens on the chair in the corner.
Mediocre 2.0
Pros: The location and adjacency to I-90 was perfect.
Cons: The hotel smelled very bad, including our room. Subsequently, since leaving, all our clothes and belongings now need cleaned to be vanquished of the horrible stench.
Okay 5.0
Pros: The location is good to stay outside of downtown
Cons: The breakfast is really bad with no kitchen. It only provides bunch of muffins, peanut butter, oatmeal and coffee
Mediocre 3.0
Pros: The location, but there's about 15 other hotels within a 1/4 mile radius that have the same access
Cons: Though some of the staff was very accommodating others DEFINITELY where NOT and should not be in any service industry.  they didn't want to be there. Room and bedding had a used smell to it.
Mediocre 3.0
Cons: It was old and could use updating. When we got back to the hotel around 11pm it was cold and could not get heat to work. As a result we had a bad night and did not get much sleep.
Okay 5.0
Pros: Convenient location and price
Cons: My only real complaint was that our room had only two small pillows and i was told there were no extra available. The pillows were too small and flat for comfort, so I had to buy two more from Walmart.
Okay 5.0
Pros: The clerk at front desk was very polite and professional
Cons: The bathroom wasn't clean..the covers weren't clean
Mediocre 2.0
Pros: Proximity to the thruway
Cons: It needed quite a bit of housekeeping attention. Very disappointed and did not feel comfortable with the lack of cleanliness Elevator floor and walls were very dirty!
Mediocre 2.0
Pros: It was quiet
Cons: The hotel was quiet... Other than that i wouls gice it a thumbs down.. There was hair in the shower... Open beverages in the fridge... Will not stay there again.
Mediocre 3.7
Pros: Location was central to where I needed to be. Staff nice.
Cons: Really run down! Not updated over the years. Pillows, sheets & towels all yellowing & stained. TV stations limited. Not a place where business travelers stay; appeared to be a place where poor families live.
Extended Stay America Suites - Syracuse - Dewitt - East Syracuse
Rated no. 13
7.3
Good 7.3
Based on 506 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.1
Facilities
10.0
Location
7.7
Overall
10.0
Overall 6.8 Good
Based on 66 reviews
Cleanliness
7.2
Comfort
7.1
Facilities
10.0
Location
7.7
Overall
10.0
Cleanliness
6.8
Comfort
7.0
Location
7.5
Services
6.8
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.8
Comfort
6.9
Location
8.1
Services
6.5
Staff
7.2
Cleanliness
7.5
Comfort
6.7
Location
6.7
Services
7.5
Staff
8.3
Cleanliness
8.0
Comfort
7.3
Location
7.5
Services
7.8
Staff
8.8
Cleanliness
7.5
Comfort
5.4
Location
7.9
Services
7.1
Staff
7.1

Good 7.0
Pros: the best part of my stay was the staff. They were very courteous, helpful, friendly and responsive to my needs. The bed was comfortable and clean. The bathroom was also clean.
Poor 1.0
Pros: hard to say what i really liked
Cons: unhygienic rooms. smell of smoke throughout the room as soon as we entered( i complained twice to front desk who did not do anything about it). stove not working. 1 cup and 1 plate for entire room. dirty carpet
Mediocre 2.0
Pros: Towels were very nice
Cons: Tub didn’t drain well, shower hand broken, underwear behind chair, rubber glove behind bed, floors sticky, bad odor
Okay 5.0
Pros: The front desk staff were all wonderful. Very polite, always greeted you with a smile and willing to help in any way they could.
Cons: The bed was the most uncomfortable thing I have ever slept on in my life. The card readers for the doors would deactivate our keys every other time we tried to use them so we had to get them reset almost daily. They knocked on our door on day 11 of our stay to let us know that house keeping would be coming through, we assured them our dog (pet friendly hotel, mind you) would be in her crate after we left for work....they never came in so we never had our sheets changed, fresh towels, or anything cleaned.
Good 7.0
Pros: The size of the room and space was perfect for 5 adults.
Cons: The room was not completely cleaned. Beds were made, but no blankets on any beds. No sheets for pull out couch bed. Had to request everything from front desk. Had to wait for blankets to be washed and dried.
Okay 4.0
Cons: The hotel /room is very outdated. Many parts of the walls were peeling off in the room. The room also smelled like an ashtray
Excellent 8.0
Pros: The hotel was easy to find and the check-in experience was very positive. Our original reservation was apparently cancelled and replaced with a room that was less than ideal but the receptionist was very attentive and found a suitable replacement. She also provided the extra bedding we needed for the living room couch and gave us a good hint on where to find a missing coffee pot decanter (in the dishwasher).
Cons: Unfortunately, the room billed as non-smoking did smell of smoke but since we needed a suite with an extra bed we had no choice but to stay in it.
Excellent 10.0
Cons: lovely room great staff
Excellent 10.0
Pros: The very friendly and helpful staff. They were more than accommodating, they above and beyond that
Cons: o, it was a pleasant experience and would stay there again
Candlewood Suites East Syracuse - Carrier Circle - East Syracuse
Rated no. 14
6.8
Good 6.8
Based on 66 reviews
Details
Reviews

Cleanliness
6.9
Comfort
7.1
Facilities
6.8
Location
7.6
Overall
7.3
Overall 6.7 Good
Based on 539 reviews
Cleanliness
6.9
Comfort
7.1
Facilities
6.8
Location
7.6
Overall
7.3
Cleanliness
6.3
Comfort
6.8
Facilities
6.4
Location
7.0
Overall
6.3
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
6.4
Comfort
6.3
Location
7.2
Services
5.9
Staff
7.2
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
9.3
Overall
7.3
Cleanliness
6.4
Comfort
6.4
Facilities
6.4
Location
7.2
Overall
6.0
Cleanliness
7.0
Comfort
7.4
Location
7.6
Overall
10.0
Services
6.7
Cleanliness
7.0
Comfort
7.0
Facilities
5.3
Location
7.3
Overall
8.0
Cleanliness
7.5
Comfort
7.7
Facilities
7.5
Location
8.0
Overall
8.5
Cleanliness
7.0
Comfort
7.3
Location
7.5
Services
6.8
Staff
7.8

Mediocre 3.0
Pros: Location
Cons: Cleanliness Door being kicked in
Good 6.0
Pros: The location was great. The place was quiet and it felt safe to be there.
Cons: It was a little run down, but at this price it is hard to expect a lot
Excellent 9.0
Pros: Everything
Good 7.0
Pros: Quiet
Cons: No microwave in the room this time
Mediocre 3.0
Pros: Good location, easy to book and check in.
Cons: Good thing I had my own hand towel—no hand towels nor bath mat in room. No breakfast option. We were on the 2nd floor. A sign said ice on First and 3rd floors, but there was none on the third floor, and the clerk said she could not change the sign. The website description said a refrigerator in every room, but we didn’t have one. At checkout, the clerk didn’t want to print a receipt for me but I insisted even though she thought it would not show the amount paid. She finally printed it, and it was what I needed.
Poor 1.0
Pros: Nothing
Cons: I walked into my room, saw roaches ALL over the wall…and turned around and walked back to the office for a refund. I’m still waiting for that refund. Worst hotel I’ve booked. Don’t waste your time or money.
Mediocre 3.0
Pros: there wasn’t a breakfast
Cons: one of the ladies were rude every time we talked to her in the phone or in person
Mediocre 3.0
Cons: We were bit up by bedbugs. 5 days later and we still have welts.
Poor 1.0
Cons: The room was not cleaned and lots of hair on comforter and bed. The good thing is I have requested staff and they changed the comforter.
Mediocre 2.0
Pros: Price was good
Cons: Room was dirty. Sheets were stained. Hot water did not work. Bugs in room. Smelled terrible.
Excellent 8.0
Cons: No microwave or mini fridge
Mediocre 3.0
Pros: Being near a good restaurant
Cons: Very grungy, run down, weird personnel living there. Quite undesirable
Excellent 10.0
It was a graet place to stay quiet friendly staff close to everything cleam rooms great price
Okay 4.0
Pros: Location and price.
Cons: Room had a broken light and slow drain in sink. Common areas and parking lots needed cleaning.
Poor 1.0
Pros: The ONLY thing to like about it was they allowed dogs and the AC worked. People were leaving as fast as they could. Run away.
Cons: Run down, dirty. Lobby always smelled like smoke, as did bedroom in this ¿smoke free hotel¿. The sink mirror had splatters all over it, windows too. Cigarette Burns on chair and table. Desk chair was broken, table lamp base had rust all over it. Ski
Excellent 8.0
Pros: The air conditioning
Cons: Room was a little dated from when I stayed about 4 years ago
Poor 1.0
Pros: DIRTY INSIDE N OUT!!!!!!!!!!!!!!!!, AT LEAST THEY GAVE ME A SOME COMPENSATION. THE STAFF WAS TRYING BEST THEY CUD BUT I CUD TELL THEY WERE OVERWORKED,PROBABLY NOT GETTING LIVING WAGES EITHER
Cons: WILL NOT STAY AT ANPTHER RED ROOF AGAIN
Mediocre 3.6
This place feels like it should have been remodeled 30 years ago.
Okay 4.0
Pros: Just a room
Cons: Room was poorly cleaned, fixtures were broken, light fixture wasn't working upon check in, had to keep asking for towels, building in disrepair visibly on first floor walkway
Good 6.0
Pros: Staff was very polite. Bed was very comfortable. Location was right off New York State Thruway.
Cons: The toilet paper they supply, was so thin you could read the newspaper thru it. The electronic lock on the door did not work properly. I had to swipe the card 12-15 times before the lock would release. The noise from the trucks off the Thruway, was bad
Okay 4.0
Pros: The staff was really kind and accommodating.
Cons: The room was quite dirty. We weren’t expecting fancy but it was clear the room hadn’t been cleaned well in a very long time. It was hard to relax and we didn’t want to touch much of anything. Grateful for a bed but more grateful to leave.
Mediocre 3.0
Pros: The fast check out after our stay
Cons: The room was not cleaned, garbage (beer bottle) in the wastebasket. The smoke detector was not installed, part of it was on the dresser. No bath matt to use after taking a shower. Room smelled like smoke, or maybe it was the towels. Not happy.
Excellent 10.0
Pros: The staff are very friendly. The rooms are clean there's no breakfast but there's many places to eat around but they always have coffee
Excellent 10.0
Pros: Front office staff upbeat energetic very friendly during both check in & check out
Cons: No
Excellent 9.0
Pros: Staff was very friendly. Room was decent. Price was good.
Mediocre 3.0
Pros: The price was great.
Cons: The first room I was assigned was already occupied. The second room was more or less clean, but was clearly worn - flaking paint, discolored carpet, mostly white bed covers (only a few stains). There was a low level smell of stale cigarette smoke.
Poor 1.0
Cons: No cleanliness
Excellent 9.0
Pros: Staff.
Cons: Prices to high for what their really worth.
Excellent 9.0
Pros: Staff.
Cons: Nothing to really do here
Excellent 9.0
Pros: I like the staff and the room I am in now here.
Cons: The room is a little to much for what it is worth. I believe room should be cheaper.
Poor 1.0
Pros: The room was spacious and comfortable.
Cons: Upon arrival I checked in and proceeded to the room only to find the room unserviced after the previous guest. They then sent me to a room that was all ready occupied. The third room was finally inhabitable.
Poor 1.0
Pros: Location
Cons: Smelled like smoke and when I got home I had to wash all my clothes stunk like smoke.
Mediocre 3.0
Cons: 3 keys that didn’t work. People asking for money in lobby as well as wasted on drugs.
Excellent 10.0
Pros: The staff was friendly house keeping was on point whatever we needed they got it for us.
Cons: the only thing was trying to open the room door lol we just couldn't get it right. but i would go back
Excellent 10.0
Pros: Great staff, comfy rooms, low price
Poor 1.0
Pros: There was nothing to like. After dealing with a bug infested room, front desk yelling at you and piceline that you wait hours for to get back to you, there was nothing to like.
Cons: There was nothing to enjoy. It was a dump.
Good 6.0
Pros: It was cheap, and just off of the highway.
Cons: The vending machines on the first floor were inoperable, the vending machines on the third floor were nonexistent.
Good 7.0
Pros: Fine hotel for the price and star rating
Poor 1.0
Pros: It was on good location
Cons: We froze as the heat did not work. Called the front desk who told us to turn hear off for 10 min then turn back on and surprise that did not work. There were several guests complaining about there being no heat in their rooms either. Do NOT stay here!
Okay 5.0
Pros: The room was clean; the person at check in was friendly.
Cons: Noisy people outside the room late into night; the checkout person not friendly, heater in room was noisy
Good 7.0
Pros: Perfect location, fair pricing, and pet friendly. We like to stay here because we travel with an elderly pet.
Cons: The elevator smells like human piss. Please remove that carpet and replace it with vinyl flooring or something that is easy to clean. I hate using it!
Okay 4.0
Pros: Nearby restaurants.
Cons: Little closet space, counter top space, and the location.
Excellent 8.5
Pros: Value for price was good! Front desk staff were efficient and nice!
Cons: Hotel needs some refreshing! Could tell someone had smoked in the room previously!
Good 6.0
Pros: Clean and comfortable beds.
Cons: No small fridge and no microwave. We brought frozen pizza we baked at home and froze for our trip expecting a microwave. We ended up having to leave pizza in our car overnight so we could eat for breakfast instead for night snack. Very unhappy. Also the person at front desk was very abrupt Nd three the key cards on the counter at us. Fire Her.
Excellent 8.2
Pros: Many hotels/motels would not allow dogs or charge extra for a dog's stay. Not so at the Red Roof Inn. We visited a friend for the weekend and RRI provided an affordable place for us to stay with our pup. Staff were genuinely friendly and even had a treat for our four-legged family member. Can't wait to return the next time we're back in Syracust!
Cons: Was able to hear outside.
Excellent 8.5
Pros: Friendly staff. Great restaurant next door
Cons: Drains didn't work with manual handle (both sink and tub)
Good 7.1
Pros: The room was clean and the beds were comfortable.
Cons: The outside hallways and banisters were dirty.
Mediocre 2.0
Pros: The employee behind the counter was very helpful.
Cons: The room was disappointing compared to other red roof inns I have stayed at and I specifically asked for a smoke free room and it tracked of cigarettes the instant we walked in.
Okay 4.8
Pros: Bathroom was clean.
Cons: Non-smoking room smelled like cigarettes and room change could not be accommodated. Awful soundproofing. Trucks nearby were very loud the entire night. Bedding did not look clean.
Excellent 10.0
Pros: Clean, affordable, comfortable. Cant ask for more then that
Excellent 9.1
Pros: The room was modern, clean and quiet. The entire hotel has been recently updated, so it was quite nice- especially for the price! I would definately stay there again.
Excellent 9.1
Pros: I liked the cleanliness of the room and the free soaps and tissues! I was really impressed by the cleanliness and newness of the room given the really low price for the night. The tv was brand new and it looked like a cool place to hang out and order some food in, if we had stayed longer.
Cons: I didn't like how small the bed was and I was too tired to ask the staff to switch our room. Why would the receptionist put us- a lovely young couple- in a room with two small beds?? My boyfriend thought it was romantic, I could've used a bigger blanket!
Good 6.2
Pros: It was cheap and they don't charge extra for dogs. Free wifi and staff is nice.
Cons: In the winter the door opening to a walkway is colder and has issues. People always walking by your window so you don't open the curtains and therefore don't get much natural light. For hotel stays that's are thru a third party like this, are given smaller than normal rooms. So our room was the smallest. Only reason I'd stay here Ever, is if I had a dog. the decor is outdated
Excellent 8.2
Pros: Truck stop next door and 2 major highways in view made earplugs necessary. Room itself was fine and Italian restaurant Joey next door was good. Dennys next door too as this motel only offered a ot beverage in the morning.
Red Roof Inn Syracuse - Syracuse
Rated no. 15
6.7
Good 6.7
Based on 539 reviews
Details
Reviews

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