Hotels near Greater Rochester Airport

Hotels near Greater Rochester Airport

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Greater Rochester Intl (ROC) - Rochester, NY, United States
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Best hotels near Greater Rochester Airport

Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
9.2
Overall
9.3
Overall 8.9 Excellent
Based on 315 reviews
Cleanliness
9.2
Comfort
9.1
Facilities
9.0
Location
9.2
Overall
9.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.1
Comfort
8.9
Location
9.1
Services
9.1
Staff
9.4
Cleanliness
9.3
Comfort
9.4
Location
9.3
Services
9.3
Staff
9.3
Cleanliness
9.5
Comfort
9.5
Location
9.3
Services
9.3
Staff
9.5
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.1
Comfort
9.3
Location
9.3
Services
9.3
Staff
9.7

Okay 5.0
Pros: Breakfast was awful. Overcooked French toast strip. I mean how do you mess those up?
Cons: I just came from an extended stay at an aloft hotel. The staff there were wonderful. So the contrast with the woman that checked me out of your hotel was astounding. She was really rude.
Excellent 10.0
Pros: It was close to the airport, restaurants & the Interstate. The room was clean, comfortable, quiet and Internet was easy to access. Breakfast was good, quick, and not over crowded. AND I left my wireless computer mouse on the desk in the room when we checked out. When I called the hotel a few hours later, they held it for me so I could pick it up on my way back a week later. A small thing? Buying & programming a wireless mouse to sync with my computer & keyboard would have been a real hassle !
Excellent 8.0
Pros: Location
Cons: Uncomfortable befs
Excellent 10.0
Pros: Your breakfast was great and a pleasant surprise! Nice to have hot food since some major chain hotels give you bland syran- wrapped cold dishes. Scott at the front desk was more than helpful- a great employee!
Cons: Can't think of a thing.
Excellent 8.0
Pros: cleanliness and Staff
Excellent 10.0
Pros: Your staff was so very nice and upbeat. They were always on top of any questions we needed answered. It was just a awesome experience that I will gladly do again.
Excellent 9.6
Room was very spacious and clean. Great location. Close to restaurants and shopping area. If I ever visit Rochester again this is the place I would want to stay again.
Excellent 10.0
Pros: Everything
Cons: No
Excellent 10.0
Pros: Staff and room were amazing!!
Excellent 10.0
Pros: It was easy to check into and the staff was friendly.
Cons: The breakfast could have been better.
Good 6.0
Pros: Location pool and lobby
Cons: Yes I found out the entire hockey team paid $30 less per room than I did
Excellent 10.0
Pros: Very clean, staff were friendly and the pool was nice
Excellent 8.0
Pros: Breakfast was great
Cons: Nope
Excellent 10.0
Pros: AMAZING !!!
Cons: NOPE !!!
Excellent 10.0
Pros: The room was super.
Cons: My Son, Stephen Holleran, who stayed there 2 nights, left an insulated lunch bag, 2 ice packs and 2 bags of M & M's in the refrigerator/freezer in the room. They had the bag, but not the ice packs or the M & M's. Not happy about that.
Okay 4.0
Pros: Excellent staff, very friendly and extremely helpful
Cons: The mattress was not new. It is medium firm. A newer mattress at another Hampton Inn & Suites was perfect. I did not get much good sleep on this mattress.
Excellent 10.0
Pros: Newer, clean . Staff very friendly and helpful.
Cons: Only that I had to ask for toilet paper as we were running low
Good 7.0
Pros: beds were very comfortable, and pillows too
Cons: air cond was a bit noisy
Okay 4.0
Pros: Clean room. Easy check in. Close to event and nearby shopping. Nice staff.
Cons: It had rained and the window leaked. When we tried to use the heat it smelled horrible. Thought it would set off the fire alarm. Took over a half hour to get the smell to stop burning our throats. Cleaned up breakfast at 9:40.
Good 7.0
Pros: Modern decor, good breakfast
Cons: Poor room service. Previous customer food was in the fridge. Not enough coffee to use coffeemaker. Called front desk and was told she couldn't bring it, I had to go down and get it.
Excellent 8.5
Pros: All staff was extremely friendly
Hampton Inn & Suites Rochester/Henrietta - Henrietta
Rated no. 1
8.9
Excellent 8.9
Based on 315 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
8.0
Overall 8.5 Excellent
Based on 242 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.3
Overall
8.0
Cleanliness
9.0
Comfort
9.0
Location
9.3
Services
8.8
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
8.8
Location
9.1
Services
8.7
Staff
8.9
Cleanliness
8.1
Comfort
8.2
Location
9.0
Services
8.2
Staff
8.2
Cleanliness
9.3
Comfort
9.6
Facilities
8.0
Location
9.4
Overall
8.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.8
Staff
8.4

Good 7.0
Pros: Huge comfortable room. Lots of grab bars for the bathtub.
Cons: Breakfast was not included nor was there coffee in the lobby. There was no nightlight in the bathroom. Fewer towels provided than in two recent Hampton Inn stays.
Poor 1.0
Pros: The location was great. Visited RIP and it was very close.
Cons: We had requested wheelchair accessible and when we got there were told they had none. We had booked a wheelchair accessible room. My iterniery even stated but they were sold out and couldn¿t give us another room.
Excellent 8.0
Pros: Right in the middle of College Town, it was an interesting place to people watch with alot of restaurants and shopping nearby. Next door to historic Mount Hope Cemetary. The city of Rochester center with the waterfall was close by in one direction and large shopping centers in the other direction.
Cons: There was no breakfast included in our room rate. Stores do not open before 8 am and the college bookstore did not open unitl 10. A little bit of homeless population wandering around, probably from the medical center.
Excellent 8.0
Pros: Close to Strong Hospital for our sons brain surgery
Excellent 10.0
Pros: Room was clean and comfortable. Amazing.
Cons: N/A
Excellent 10.0
Pros: Everything was perfect as always
Cons: No I loved everything bout the hotel
Excellent 10.0
Pros: The staff is awesome n the hotel is excellent
Cons: Everything was perfect
Excellent 10.0
Pros: The front desk lady was awesome
Cons: No everything was perfect
Poor 1.0
Pros: It is close to URMC otherwise it has no perks or advantages. Stuff has no courtesy.
Cons: Staff has zero courtesy and disappointed every time I arrived. No one is at the front desk ever and when you finally find a staff there is no apology.
Poor 1.0
Pros: There is nothing special about this hotel. Staff is very rude and have no courtesy. There is absolutely no reason why you should $---/night.
Cons: Hated its
Poor 1.0
Pros: Only restaurant
Cons: Wifi, staff, coffee maker, Low customer service
Excellent 10.0
Pros: Clean, quiet and close to where I needed to be. Very pleased.
Cons: No
Excellent 9.0
Pros: Fresh and new
Cons: $--- / $--- per night? only for a hotel in NYC or Paris???
Excellent 10.0
Pros: Proximity to scheduled activities.
Cons: No.
Excellent 10.0
Pros: The pool and fitness room.
Excellent 10.0
Pros: Location, friendliness of staff, cleaniness of rooms each day, awesome cleaning staff, so polite and accommodating. Front desk was awesome!
Cons: When I asked for a late check out, the staff forgot to remind me that the room locks automatically reset at 12:00. We were locked out of our room for a minute, but it was handled expediously.
Poor 1.0
Pros: The room decor.
Cons: The walls are very thin, noise level from the outside horrible. Safety concerns from non guests. I feared for my safety leaving the hotel.
Excellent 8.8
Pros: Location in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they were nice about late check out.
Cons: A little expensive-- cheaper to stay a couple of exits down the road in Marriott courtyard Brighton. I thought it was worth the extra $ though. Also, fitness room is a little dark and deserted
Excellent 9.7
Cons: Thin walls
Hilton Garden Inn Rochester/University & Medical Center - Rochester
Rated no. 2
8.5
Excellent 8.5
Based on 242 reviews
Details
Reviews

Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.8
Overall
9.3
Overall 8.4 Excellent
Based on 458 reviews
Cleanliness
8.9
Comfort
9.0
Facilities
9.6
Location
8.8
Overall
9.3
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.9
Location
8.7
Services
8.7
Staff
8.7
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
8.7
Staff
8.8
Cleanliness
8.9
Comfort
9.3
Location
9.4
Services
9.0
Staff
8.7
Cleanliness
8.8
Comfort
8.9
Facilities
10.0
Location
8.7
Overall
9.3
Cleanliness
8.4
Comfort
8.5
Location
8.5
Services
8.4
Staff
8.8

Excellent 9.0
Pros: well located, comfortable, good breakfast, shuttle bus with a very kind driver Jim
Cons: nothing to say
Poor 1.0
Pros: Nothing
Cons: Everything
Okay 5.0
Pros: It¿s a short ride from the airport. Nice park and trail next to hotel, but would not recommend going there after dark.
Cons: This is not a three star hotel. The rooms are very drab with outdated decor. The hotel is being used as student overflow housing, so it feels like a dorm- students occupy all lounges and communal space. The breakfast was sub-par. Neighborhood isn¿t saf
Good 7.0
Pros: The service was great. The desk staff were very helpful.
Cons: There were lots of extended guests. For the price I felt like I was staying in the guest room of someone's private home.
Excellent 8.0
Pros: Suite kitchen Out door terrace eating area
Cons: Only 1 elevator
Okay 4.0
Cons: It was advertised as a 3 star hotel and it doesn't come close to that. No airport shuttle as advertised so we had to get an Uber, no light in the bathroom, in bad area so front doors to lobby were locked, room was in basement.
Excellent 10.0
Pros: It's location and the cleanliness.
Cons: No
Good 7.0
Pros: Beautiful view of the river and lovely deck outside. Front desk team was very nice and helpful.
Cons: My room smelled my sweaty feet.
Poor 1.0
Pros: Nothing
Cons: We disliked the entire stay. The place is a dump.
Excellent 10.0
Pros: The area was perfect.
Excellent 10.0
Pros: Location and view
Cons: The Firepit did not work and we had hoped to use it one or two evenings.
Excellent 9.0
Pros: Staff and clean room and location
Cons: No
Excellent 10.0
Pros: The rooms were very spacious and the kitchen with a dishwasher and the way the bathrooms are set up I actually was comfortable and felt like I was at home I've stayed there twice so far and have 2 different sized rooms and still nothing to complain about
Cons: Well for the type of hotel it is and its actual pricing I really feel like the hotel could really offer a little more as to the 24/7 pantry was terrible and its pricing no vending machines no room service no nothing really i like the real feel hotel stay.
Poor 1.0
Pros: Nothing comes to mind
Cons: Large incidental fees and there was a huge stain of sticky red substance on the floor of the room.
Poor 1.0
Cons: There were a lot of bugs
Poor 1.0
Pros: Nothinhg
Cons: My room was downgraded from a 2 bedroom suite to a studio with 4 kids and my husband, he charged my card the full price of the room to hold for accidentals, find out in the morning at check out he was only suppose to hold $75.
Excellent 10.0
Pros: Very clean and layed back
Poor 1.0
Pros: Nothing
Cons: Hospitality!!
Excellent 10.0
Pros: Great location and I would stay there again at the same price
Cons: Night clerk did not put dog charge in when I checked in so I had to go back to have them charge me.
Excellent 10.0
Pros: cleanliness, access, Consideration of the population they serve - set up was ideal
Cons: n/a
Excellent 8.0
Pros: The amenities in the room
Cons: The meats were all different versions of pork. Why not chicken or beef? What choice is there for non pork eaters?
Good 7.0
Pros: It has a great location and is very nicely equipped. Too bad we were not there long enough for the complementary dinner and cocktails.
Cons: As is common with extended stay hotels you could definitely smell the cooking odors; expected & acceptable. However, this hotel reeked of body odor throughout the common areas (lobby, elevator, halls). It even smelled in our room? Maybe a staff issue?
Poor 1.0
Pros: Front desk concierge was very nice
Cons: There was blood stain and hair in my bed
Excellent 9.4
Pros: Extra complimentarys are great. Really nice for families.
Poor 1.0
Pros: I did. It get the room I booked and the receptionist was rude and stayed there was no other room. She stated she would allow me to leave and get a full refund. I am still qaiting
Mediocre 3.0
Pros: I loved the availability to rooms along with accessible items if needed for personal care.
Cons: Non insulated pool the pool was cold the jacuzzi was the same temp as pool. Their was no handy man on sight to fix issues. Had no tv service all night.
Okay 4.0
Cons: Yes I booked there for the pool only to find out it was out of service .
Excellent 9.4
Pros: Friendly, attentive staff.
Cons: MSNBC on TV in breakfast room. Very annoying.
Poor 1.0
Cons: Staff gave key card access to my room to another guest. It was an enormous invasion of privacy and extremely upsetting.
Excellent 10.0
Pros: Great location to be closr to THe university-front staff was very friendly
Excellent 10.0
Pros: All things are even better than what I can imagine
Cons: It is better if the front desk receptionist can smell more.
Staybridge Suites Rochester University - Rochester
Rated no. 3
8.4
Excellent 8.4
Based on 458 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.7
Facilities
7.0
Location
9.1
Overall
10.0
Overall 8.2 Excellent
Based on 143 reviews
Cleanliness
8.4
Comfort
8.7
Facilities
7.0
Location
9.1
Overall
10.0
Cleanliness
8.0
Comfort
8.2
Location
8.8
Services
7.9
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
4.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
8.8
Staff
8.9
Cleanliness
8.3
Comfort
8.3
Facilities
10.0
Location
8.3
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
9.4
Services
8.1
Staff
8.8
Cleanliness
7.8
Comfort
8.3
Location
9.2
Services
7.7
Staff
8.4

Excellent 10.0
Pros: Great front desk staff
Excellent 10.0
Pros: The hotel is walking distance to the car rental drop off. They have breakfast for early travelers at 4am! One side note: I left my watch at the room and called the hotel from the plane before our departure and asked them to look for it. They called me later to let me know that they found it!!! The staff is AWESOME!!!
Cons: All good
Okay 4.0
Pros: close to apo, breakfast
Cons: way too expensive no maid service at all for 6 night stay, had to ask for towels only came with bare minimum towels
Excellent 8.0
Pros: Did not have breakfast.
Poor 1.0
Pros: Location. Proximity to airport and rental cars
Cons: A man entered my room as I was getting dressed 8:55am. He apparently is a construction worker that was given an all access key by the hotel staff. When I went downstairs to complain, the manager said he wasnt supposed to start until after 12pm.
Poor 1.0
Pros: Location
Cons: The cleanliness of the bathroom (deplorable). The hotel staff charged me for two rooms and I only occupied one and they refused to amend the charges.
Good 7.0
Pros: Location was perfect
Cons: Smell of the room and no housekeeping until check out
Excellent 10.0
Pros: The friendly staff
Cons: Breakfast
Excellent 10.0
Pros: Cleanliness and glass windows
Excellent 10.0
Pros: Proximity to airport
Excellent 10.0
Pros: If you're flying into/out of Rochester you can't have a better location if your goal is to be near the airport. Its so close you don't even need a shuttle because I it is right outside the terminal. The room and staff were as well.
Poor 1.0
Pros: Nothing
Cons: All 3 rooms they moved me were infested with ants. They were all over the walls, counters, bed and my items. It was the worst hotel experience I have ever had. Then calling the GM/ corporate they say there’s nothing they can do for me. DO NOT STAY
Okay 5.0
Pros: Walking distance to airport
Cons: Fire alarm going off no fire
Excellent 8.0
Pros: Quiet able to rest - did not hear airplanes
Cons: No hot water at the time of my stay.
Excellent 9.1
Cons: No bar or restaurant. If there was it would be perfect!
Fairfield Inn Marriott Rochester Airport - Rochester
Rated no. 4
8.2
Excellent 8.2
Based on 143 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.0
Overall 8.0 Excellent
Based on 391 reviews
Cleanliness
8.4
Comfort
8.6
Facilities
9.5
Location
8.7
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
10.0
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.6
Location
8.5
Services
8.0
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.6
Services
8.3
Staff
8.4
Cleanliness
8.8
Comfort
8.9
Facilities
8.0
Location
9.1
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Facilities
8.0
Location
8.8
Overall
9.0
Cleanliness
7.6
Comfort
7.8
Location
8.4
Services
7.4
Staff
7.8

Excellent 8.0
Pros: Friendly staff, comfortable bed, warm & clean room.
Cons: Bathroom tub a bit worn - property could use a bit of an upgrade.
Excellent 9.0
Pros: Staff very nice and helpful.
Cons: Breakfast not included.
Excellent 8.0
Pros: It was comfortable and quiet and the staff was very friendly
Cons: The telephone in the room was not working properly. There was no continental breakfast or anything just to coffee pot downstairs.
Excellent 8.0
Pros: Bed slept well. And fridge and microwave
Cons: Found hairs in the shower
Excellent 10.0
Great staff. Clean rooms. Awesome breakfast buffet ($14) well worth it with amazing waitstaff.
Excellent 8.0
Pros: Location, Suite style Room, Price
Cons: A fair amount of repairs from Damage needed.
Good 6.0
Pros: close to restaurants and stores
Cons: broken furniture, not enough towels, no breakfast offered
Okay 4.0
Pros: Clean. Busy.
Cons: Because I got a discount using Booking.com I did NOT get free breakfast. Maintenance & upkeep needed. For $140 a night I excepted better. Only got one little hand soap. Lighting in bathroom awful. Handle on side door missing. Stair treads coming off. Tiny elevator.
Okay 5.0
Pros: Proximity to RIT.
Cons: Run down. Cleanliness.
Good 6.0
Pros: Room itself was clean.
Cons: Cleanliness of areas other than the room wasn¿t very good. Stairways were dirty and in a bit of disrepair. Hotel did not seem to be very busy, but all occupied rooms seemed to be grouped together and there was a lot of noise from guests and employees.
Excellent 10.0
Pros: price was good. Location was OK clean friendly great customer service
Cons: I would recommend for the suite that you put a kitchen towel and washcloth to wash the table. also plastic water cups so you dont have to use the coffee cup for everything
Okay 5.0
Pros: Close to where I wanted to be
Cons: The shower could have been cleaned and not smell of mildew. Tiles works well Not sure why not use that for cleaning
Excellent 10.0
Cons: I¿m still waiting on my 100$ deposit to still hit my bank account again.
Good 7.0
Pros: The staff was great! This appears to be an old Holiday Inn they have remodeled. The room was updated and clean. It was a king room and rather small. Overall it met our needs for a clean, safe bed to sleep in.
Cons: The price was a bit high for such a small room and no breakfast included.
Poor 1.0
Pros: Honestly, nothing.
Cons: Staff. Checkin process took 45 minutes. Unfortunately the person working wasn¿t the most efficient. Struggled. Checking guest in. Extremely noisy and lot a traffic coming in and out. Loud music in the parking lot.
Excellent 9.0
Pros: The room was great.
Cons: There was no room to sit outside.
Good 7.0
Pros: It was clean and staff was very pleasant.
Excellent 10.0
Pros: Clean hotel with friendly staff
Cons: Hotel pool was chilly
Poor 1.0
Cons: Paid for non-smoking bc of asthma. Room had intense odor of cigarettes and chemicals, soil stained carpet (vomit?). Approached desk. Only resolution offered was to alert management after our stay. Checked out early, suffering lung pain.
Excellent 10.0
Pros: 99.9 was Great!
Cons: Something that's outta there control because of covid an that's not having the bar & restaurant open but other than that,PERFECTION!
Excellent 10.0
Pros: This was the most quiet hotel I¿ve ever stayed in! Super clean and got a great nights rest. So nice they space out the guests so there is less contact and also less noise!
Cons: No loved it
Okay 5.0
Cons: The room is too dark. The heater is extremely noisy. I don't like it they still use shower curtain but not sliding door.
Excellent 9.0
Pros: staff - professional, friendly, attentive to details!
Cons: no
Excellent 9.0
Pros: The staff! are rock stars. They're friendly, helpful, professional, and nice.
Cons: no
Mediocre 2.0
Pros: The room set up and the space
Cons: Wasn’t happy with the staff checking in , some of the room services wasn’t available issues with the tv issues with the sink. Refrigerator will not get cold. Just horrible called staff but no one came til about 1 in the morni
Poor 1.0
Pros: Nothing
Cons: The streets were not changed we switched rooms and those sheets weren’t changed and the lights didn’t work
Excellent 10.0
Pros: The courtesy of the staff, and the property was maintained. I was extremely satisfied.
Cons: N/A
Good 7.0
Pros: The staff was very friendly.
Cons: The rooms could have been cleaner. The carpet was not vacuumed very well and the mirrors had wipe marks. Something needs to be done with the ceiling in the bathrooms. They don't look very well.
Good 6.0
Pros: Location
Cons: Breakfast didn't come with our room rate. they spent a lot of money updating decor bedding flooring cabinets & window covering however cleaning was haphazard corners not clean bathroom door frames showing rust & ceiling peeling tub big gouge
Okay 5.0
Pros: location
Cons: $12 for Breakfast??..really..all other Holiday inns I've stayed in..the same breakfast was FREE
Good 6.0
Pros: Location
Cons: Needs some updating in rooms....bathroom too small.
Good 6.0
Pros: The room was nice the bed weren't cofortable
Okay 5.0
Pros: Average good location,good pool
Cons: construction, noise in the morning would wake you up.
Mediocre 3.0
Pros: Was visiting a family member at RIT. Great location relative to that and the highways
Cons: Horrible rooms, bad layout. The elevators are in odd spots. Looks like they remodeled an old cheap hotel and put a bow on a pig...remodel is nice, but only in the lobby and exterior. Would NOT recommend...beware, the room prices should be half at most.
Good 6.0
Cons: This hotel has a very odd layout. Small, hide elevator not close to lobby. 3rd floor accessible rooms noisy because of firedoor.
Okay 5.0
Pros: The location off of the highway was great.
Cons: The room furniture had stains all over it, and after paying $---- for a room, I was charge a $30 incidental fee, "just in case of damage", and breakfast wasn't included. They charged $10 if guests wanted breakfast.
Excellent 10.0
Pros: Breakfast was great, property was clean, staff and service were wonderful. I enjoyed the décor, the lobby and bar area were spacious and well appointed. Even the Keurig in the room was nice.
Cons: We had to hit the road at 5 am the second day and couldn't take advantage of the breakfast. We'll be back!
Okay 4.0
Cons: That no one came to my room to clean or change the sheets or clean or new towels, empty the trash can nothing.
Excellent 10.0
Pros: I took a day trip with my young granddaughter and the staff was beyond helpful. From the moment I walked in the doors until the moment I left, the staff was helpful, polite and professional. I truly enjoyed myself and I thank everyone for their help and kindness
Cons: The hotel is undergoing renovations right now, so there was a little bit of walking involved to get around the construction. Everything was still in nice shape so it's not really a complaint or a dislike.
Good 7.0
Pros: Free Breakfast , microwave and refigorator in room Cleanliness
Cons: The air conditioning filters were very dirty ,making the air coming out of them unhealthy .
Good 7.0
Pros: Good pool, friendly staff, clean, decent breakfast selection.
Cons: Bed was horribly uncomfortable, AC unit "auto" setting didn't work, keys stopped working twice and had to be reset, ran out of a lot of breakfast items early.
Excellent 8.8
Pros: Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me.
Cons: Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.
Poor 1.0
Pros: The bed
Cons: The clerk that checked me in
Poor 1.0
Pros: It was close to everything I needed, but getting to the hotel and out from there was a pain the way it's set up at the intersection
Cons: Staff didn't seem to care or want to do their job. No one at the front desk ever had to wait 10-15 minutes for someone to show up
Okay 5.0
Pros: Proximity to NY Thruway
Cons: Keycard system on the did not seem to work well. VERY sensitive to speed at which you slid your card in/out of reader mechanism. Never had that happen at any other hotel and WAS an inconvenience to get it 'figured out'!!
Excellent 10.0
Pros: Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!!
Cons: Nothing
Holiday Inn Hotel & Suites Rochester - Marketplace, An IHG Hotel - Rochester
Rated no. 5
8.0
Excellent 8.0
Based on 391 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.7
Facilities
8.0
Location
8.8
Overall
8.8
Overall 8.0 Excellent
Based on 179 reviews
Cleanliness
8.6
Comfort
8.7
Facilities
8.0
Location
8.8
Overall
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.9
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.3
Comfort
9.3
Facilities
7.3
Location
9.3
Overall
9.3
Cleanliness
9.0
Comfort
9.1
Location
9.0
Services
8.8
Staff
9.1
Cleanliness
9.1
Comfort
8.7
Facilities
7.0
Location
9.2
Overall
7.0
Cleanliness
8.6
Comfort
8.8
Location
8.8
Services
8.6
Staff
8.8
Cleanliness
8.9
Comfort
9.0
Location
8.5
Services
9.3
Staff
9.4

Poor 1.0
Pros: Loveseat was great. Bed was comfy.
Cons: Very noisy people in the front of the hotel. Kept us up until we just had to leave at 2am. Staff did nothing about keeping the noise down.
Excellent 10.0
Pros: Quiet and nice location
Cons: Nothing
Good 7.0
Cons: Exceptionally small beds. Not really worth the bill for what you get
Excellent 8.0
Pros: It’s Covid time. No breakfast available as far as I could tell. Did get coffee, which was good
Cons: No room make up by maids
Excellent 8.0
Pros: Room was spacious and very clean
Good 7.0
Cons: They had shuttles to the airport but it didn't start until 7 AM. My flight left at 7 AM. I chose this hotel because of the shuttle and I was very disappointed to have to take a Uber to the airport.
Okay 5.0
Pros: location
Cons: no microwave in room to heat up my food
Okay 4.0
Cons: You cannot run out of toothpaste, tooth brushes and razors. Go to CVS and get some!
Poor 1.0
Pros: Convenient location
Cons: Service horrible, our room was not clean, they moved us to another, forgot to note the change, our keys kept not working AND someone walked into our room with his key! Coffee machine didn't work, phone did not work, found a contactlens adhered to counte
Good 6.0
Pros: Location
Cons: Shortage of towels. We like fresh towels nightly. No chairs to enjoy our room balcony.
Good 7.0
Pros: I had a place to put my head at night.
Cons: The hallway carpets were dirty the wallpaper was peeling in spots in the hallway.
Excellent 10.0
Pros: Was in area I needed
Cons: Pretty no frills Grill was not open due to covid (it could've been opened but hotel does not want it open during this time)
Excellent 8.0
Pros: Conveniently located for my needs
Cons: We were advised pool was open which is why we reserved at this hotel and when we asked to use the pool we were told it was closed for the week. Had we been advised ahead of time we would have booked elsewhere.
Excellent 9.0
Pros: The cleanest and home feel of he rooms and hallways and the pool
Poor 1.0
Pros: Not ONE single thing - PERIOD. THIS IS NOT A MARRIOTT COURTYARD - more along the lines of Motel 6. No offense to Motel 6, but having spent many a dollar and night over the years at Courtyard, their exec management needs to take a hard look.
Cons: Heat was minimal to non existant. Refrigerator did not work and cut my finger with exposed metal. 6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk. There's more but I dont have enough characters ..this is a shame!!
Poor 1.0
Pros: nothing
Cons: they said I could use the pool and then said no when I arrived and paid for it
Excellent 9.0
Pros: The room was very clean. It was very quiet even in a city area. The beds are so comfortable!!!!! The staff was friendly.
Cons: The biggest complaint was the food pantry store was empty. We did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty. We had to go out anyway because there was nothing in stock but drinks.
Excellent 9.0
Pros: Clean
Okay 4.0
Pros: The location was great and the lobby appeal was beautiful. I liked the spacing and furniture in the room.
Cons: I'm disappointed that breakfast was not included or available, as advertised. With a toddler it was why we chose the hotel. I understand Covid concerns but it could have been explained better or signs could have been displayed.staff was not helpful
Excellent 10.0
Pros: Jacuzzi
Cons: Spiders
Excellent 10.0
Pros: Modern and clean
Cons: I loved the first floor patio and room setup
Okay 4.0
Pros: Clean
Cons: Elevator out of order. No hot water in shower,just sink.
Excellent 10.0
Pros: I will be staying again !
Cons: The only thing I would recommend is a microwave in each room
Excellent 10.0
Pros: I love the hotel all clean , quiet the staff so nice the location fine near the mall .
Cons: Everything i like it.
Excellent 10.0
Pros: Close proximity to Rochester Institute of Technology (RIT) where I had to be. Clean hotel, super spacious rooms and very good bistro (in-hotel restaurant.)
Good 7.4
Pros: Highly Recommended for a stay
Cons: No microwave in the room
Excellent 9.4
Pros: Everything except lack of complimentary breakfast
Cons: Lack of complimentary breakfast
Courtyard by Marriott Rochester Brighton - Rochester
Rated no. 6
8.0
Excellent 8.0
Based on 179 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.5
Overall 7.9 Good
Based on 935 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
8.3
Location
8.6
Overall
8.5
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
9.5
Overall
8.0
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.0
Cleanliness
8.1
Comfort
8.0
Location
8.6
Services
7.7
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
8.0
Cleanliness
8.2
Comfort
8.2
Location
8.5
Services
7.9
Staff
8.5
Cleanliness
8.1
Comfort
8.3
Location
8.5
Services
7.9
Staff
8.5
Cleanliness
8.3
Comfort
8.3
Facilities
9.0
Location
8.6
Overall
9.3
Cleanliness
8.1
Comfort
8.2
Location
8.5
Services
8.0
Staff
8.5

Excellent 8.0
Pros: The staff was great! The location was great! Affordable, comfortable & clean!
Cons: Disruptive guests across from us!! Very small bathroom.
Excellent 10.0
Pros: Room was large and clean, desk staff were extremely friendly!
Cons: Nothing I didn't like
Excellent 10.0
Pros: Arrived at the hotel around 1am and greeted by an enthusiastic hostess, she was professional and friendly. Check in process was easy and fast which was extremely helpful after a long drive.
Cons: everything was great
Poor 1.0
Pros: nothing
Cons: everything
Okay 5.0
Pros: The location was very convenient for me to pick up my son from school. Decent parking. Quiet and the staff were somewhat helpful.
Cons: We booked two king rooms and requested at time of booking (several days ahead of time) that they be adjoining or at the very least close together. We checked in but then went to dinner. During dinner we realized that we had only been given keys to one room. Upon returning and checking the staff stated they didn't see that we had requested two rooms. They did give us another room, but could not provide rooms close by, or even on the same floor. My 80 yr old father's room was a king room, but had no mini fridge (just an open spot where it was supposed to be). I was put on the third floor, into a non-king room. I did have a fridge but there were no USB ports to be found in either room. Towels were sparse, toiletries were minimal. My family had stayed here when we brought my son to school, and were not impressed. We had to hunt down towels ( we had two for a four person room), toiletries (nothing was in the room). I didn't realize I had booked the same hotel.
Excellent 10.0
Pros: I was in town for a funeral. The staff was beyond helpful and generously asked how they could make my stay more comfortable. It meant a lot. The hotel was one of the cleanest I¿ve ever stayed in. Thank you for making this difficult time less stressful.
Good 6.0
Pros: Bed was comfortable.
Cons: Hotel was noisy. You could hear traffic noise.
Excellent 10.0
Pros: Room was in decent shape. People complained about the bathroom being tiny, but how big do you really need a bathroom to be? Wallpaper was warped on bathroom wall, but room was clean and I slept perfectly fine. Will stay again if in area.
Excellent 10.0
Pros: Very friendly getting. All was explained well & could not have been made easier.The breakfast is nothing special but provided all we needed & fast. Also had plenty of room.
Cons: No
Good 6.0
Pros: Convenience
Good 6.0
Cons: No masks worn by staff, room signs falling off, first room assigned was not cleaned yet
Mediocre 2.0
Pros: Close to highway
Cons: It smelled when you walked into the lobby!! Not sure what the smell was but thought it was to cover something up! But the biggest problem was the bathroom¿-disgusting!! Definitely needs to be updated!! Didn¿t take a shower and we couldn¿t wait
Mediocre 3.0
Pros: Just the location
Cons: The lady at the front desk is a terrible person. Extremely rude.
Excellent 8.0
Pros: The staff was great, very friendly.
Cons: The pillow were not great, need regular ones.
Good 7.0
Cons: Mask wearing was asked but not enforced
Okay 5.0
Pros: Only the location was good. It was 2 mins away from most of the great restaurants and stores.
Cons: Staff was very nonchalant to the issues I brought up. They had to change my room thrice in one day. First room had broken latch and second room had weird bugs. They never refunded me anything for that and even tried to prove that bugs weren't bed bugs.
Excellent 10.0
Pros: Location as perfect. Easy to get in and out of the lit. Lots of places close by.Robin on the front desk was super. She loaned me a phone charger. Very considerate. Made my day for sure.
Cons: The bathroom was really small. As a plus sized person,bit was tight.
Excellent 10.0
Pros: its location and its friendly staff
Cons: I think breakfast could be better
Excellent 8.0
Pros: The breakfast exceeded expectations, especially during COVID-19. Very clean room.
Cons: They seemed to be understaff.
Mediocre 3.0
Pros: The staff and location.
Cons: The room itself was fine. The bathroom was terrible. Barely room for one person. Just barely eough room for a toilet and tub. The sink was outside the bathroom with no counter space. The room was not worth the price. Would not stay here again.
Excellent 10.0
Pros: Friendly staff and the hotel smells great...Had alot of cable channels that i enjoyed watching.
Cons: Didnt have washcloths
Okay 4.0
Pros: You get what you pay for.
Cons: Motel website stated it had airport shuttle. Choose it for this reason. IT DID NOT HAVE SHUTTLE SERVICE!
Okay 5.0
Pros: Clean, covenient
Cons: Bathroom was TINY - felt very cramped.
Mediocre 3.0
Pros: Bed was comfortable
Cons: Sink outside of bathroom, housekeeping kept knocking on door when wasnt time to leave yet! Rooms not ready at check-in time. Picked this hotel because of reviews but this hotel is not worth -- dollars its more like -- dollar hotel will not return.
Excellent 10.0
Pros: Staff went above and beyond. A young lady ran down 2 flights of stairs when she sat my hotel cart tip over in the parking lot she got a second cart and helped me all the way to my room.
Okay 5.0
Pros: The price for the room was great and is the main reason we chose to stay there.
Cons: Our room did not have soap. At first, we thought it was a simple oversight. However, even after calling the front desk we still were never provided with anything more than a small bottle of hand sanitizer.
Poor 1.0
Pros: Good Location. The Manager did try to please me but this hotel needs updating and a full staff. If Covid is the reason then put a lower rating and reduce price. Could be better if fully staffed and repairs done.
Cons: Short staffed, did not clean my room unless asked, I switched rooms three times, dirty, broken chairs and furniture, problems with showers, broken curtains, A/C issues, doors had to open, just not maintained and not even a two stars hotel.
Good 6.0
Pros: LOCATION
Cons: ROOMS NEED TO BE UPGRADED. PLUS NO HOT WATER WHEN I TOOK A SHOWER.
Excellent 10.0
Pros: Very professional/overly helpful. Made life easier. Thank you.
Cons: No
Excellent 10.0
Cons: The A.C kept on going off every 15 mins resulting in the room not being cold enough at all.. It was hot when cuddling to say the least. I didn't like that at all.
Excellent 10.0
Pros: It was very clean and comfortable.. Definitely staying at Best Western next time.
Okay 4.0
Pros: The location is great.
Cons: Called after booking to confirm the room was handicap accessible and was told yes. Arrived to check-in a week later and was told the accessible room was booked and only a regular room was available. No good when you’re using a wheelchair.
Good 7.0
Pros: The mattress was very comfortable
Cons: Too much noise from adjoining rooms and hallway. ie. TV, music, water running and doors closing in hallway
Good 7.0
Pros: good location
Cons: no pool
Okay 4.0
Pros: location...right off interstate. Room was a good size. Breakfast was good.
Cons: It listed the hotel with a restaurant and there was no restaurant. Coffee maker in room was broken. Floors were sticky.
Mediocre 2.0
Pros: Free hot breakfast
Cons: We were not properly checked in so the hotel thought our room was vacant. Staff walked into our room several times, once at 12:30am while we were sleeping and again the next morning at 10am, while we were showering/changing.
Excellent 8.0
Pros: Friendly staff, microwave and fridge in the room and good breakfast.
Cons: Rooms could use some updating
Okay 4.0
Cons: Hallways smelt of weed
Good 7.0
Pros: location
Cons: breakfast not as expected - no fruit
Good 6.0
Pros: Price is good
Cons: The staff don''t look like they know everything.
Okay 5.0
Pros: Convenient location, standard offering for breakfast, room was clean and didn't smell
Cons: Needs maintenance (broken plumbing and drawers, worn seats, mold and mildew in bathroom).
Poor 1.0
Pros: Good location and the rooms are acceptable.
Cons: My first room smelled HORRIBLE, had to switch to a different room. The AC did not work correctly, the curtains barely covered the windows and let the sunlight in very early in the AM, the adjoining rooms were LOUD, and the in room coffee was 5 Decafs!
Okay 5.0
Pros: I like loction was good , I will come back .
Cons: I don't like it did not have a shuttle , which it start that you guys did that one reason I choice there. Did not care for that .
Excellent 8.0
Pros: location.
Cons: no indoor pool.
Good 7.0
Pros: Easy to find and turn into.
Cons: Breakfast was constantly busy and always out of something- after waiting for bagels they were frozen so could not divide very well. All food was missing because so many people there. Bathroom was smaller than others.
Excellent 10.0
Pros: Clean room Comfortable bed, pillows Great staff Complimentary bottled water
Cons: Small rooms Breakfast was very basic
Okay 5.0
Pros: Location. Only a few minutes away from R.I.T, and many shopping centers, and a Boston Market (which is my absolute favorite) right next door.
Cons: Some of the electrical outlets didn't work, and the toilet didn't flush without nearly overflowing every time.
Excellent 8.2
Pros: I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go!
Cons: My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels are involved all the time. Needless to say, they told Kayak they didn't know it was a reservation and they will issue a refund within 7-10 business days. other than that my stay was absolutely amazing!
Poor 1.0
Pros: ABSOLUTELY NOTHING
Cons: ABSOLUTELY EVERYTHING FROM THE HORRID MESSY, DIRTY LOBBY TO THE STINKING ROOM WHERE THE TOILET LEAKED ALL OVER AND SEEPEDAL INTO MY BAGS.THE STAFF WAS RUDE AND INCOMPETENT USING MY ROOM, GIVING A KEY TO MY ROOM POSTING IN LOBBY TO USE MY ROOM AS A TOILET
Poor 1.0
Pros: Location
Cons: Construction
Poor 1.0
Pros: Nothing.
Cons: Everything. Under construction. Filthy.
Excellent 10.0
Pros: Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great
Excellent 8.5
Pros: We were looking for an affordable, decent place to stay while we attended a wedding. So the location (near mall shopping, walking distance to lunch spot, short drive to the wedding) and free breakfast filled the bill. We didn't need it, but appreciated the microwave in the room. The wifi connection was much less complicated than other, more expensive hotels.
Cons: Adequate but small bathroom, with a small sink.
Good 7.7
Pros: Very clean, smoke free. Would definitely book again.
Excellent 9.6
Pros: The Hotel was clean and well maintained in a nice easy to find location. It is close to a large variety of restaurants and stores. The staff were very friendly and helpful. If I am ever in the area again I will book a room at this Hotel.
Cons: Parking is limited.
Best Western Rochester Marketplace Inn - Rochester
Rated no. 7
7.9
Good 7.9
Based on 935 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.2
Facilities
9.0
Location
8.8
Overall
9.0
Overall 7.9 Good
Based on 310 reviews
Cleanliness
8.2
Comfort
8.2
Facilities
9.0
Location
8.8
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
7.9
Location
8.9
Services
7.6
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.6
Comfort
8.5
Location
8.9
Services
8.1
Staff
8.9
Cleanliness
7.3
Comfort
7.5
Location
8.3
Services
6.7
Staff
7.7
Cleanliness
8.3
Comfort
8.5
Location
8.5
Services
8.2
Staff
9.0
Cleanliness
8.3
Comfort
8.5
Location
8.7
Services
8.3
Staff
8.7

Okay 5.0
Pros: Distance from center of town and access to freeway.
Cons: This should drop to a 2 star hotel.
Poor 1.0
Pros: Location near interstate.
Cons: I’ve have just checked out of my horrible smoky room 305. I am very disappointed with this hotel. I checked in at 7:30pm by the receptionist who was eating in the dining room in the dark and not actually behind the desk. I got up to the room to find that it stinks of smoke especially in the bathroom. I went back down to complain and disturbed the eating receptionist again. She said, without moving from her meal, that there we’re no other rooms to swap me to. Strange that booking.com told me I could book at least 5 non smoking king rooms and 5 non smoking queen rooms at that hotel still for the same night. So, room not as advertised and poor customer service from a ravenously hungry receptionist. Was not in any way worth the $128 it cost. I am left at 4:30am unable to stand it any more. Have also emailed the property three times and received no response.
Good 7.0
Pros: It was near the place I was visiting.
Cons: The floor in our room had two spots where there seemed to be a hole under the carpet. I stepped in the hole several times, the floors felt uneven (we were on ground level).
Poor 1.0
Pros: Location of our room, as requested.
Cons: 3 night stay, room never made up despite complaint after first night.
Excellent 8.0
Pros: Great location, nice sized rooms, clean, and a great value. Staff was very friendly.
Cons: Had one instance where the only elevator was broken/out of order, but taking the stairs was easy and the stairwell was nice. Also, would have preferred more mask requirements in the hotel.
Excellent 8.0
Pros: Clean and room size although...still no cleaning while you are at the hotel....
Cons: Breakfast staff was rude talking in Spanish about the clients at the hotel. I guess they do not understand some people speak more than one language..... We were told by the same employees we could not hold a meeting in breakfast area before 7:00am?????
Excellent 8.0
Pros: Location. Bed was comfortable. Check out was easy. Great shower.
Cons: Our cards stopped working and had to be reset. Also, although we were in a nonsmoking room the hallway REEKED of cigarette smoke. Not sure if it was a nonsmoking floor and it wasn't the hotel's fault.
Excellent 9.0
Pros: The room was very spacious and well appointed. We traveled as family of five and with the sofa bed (in addition to 2 queens), minifridge and full size micro, it was just what we needed for the night.
Cons: Would have liked hot breakfast items. Only cold grab-go items probably due to Covid limitations.
Good 6.0
Pros: Location
Cons: My final night of 4 the phone in my room started ringing at 3 in the morning. When I answered the line was full of static. I called the front desk and they had no idea what was going on. No calls were directed to me. I finally took the phone off the hook
Excellent 9.0
Pros: Great location! Cracker Barrel was right next door. Easy access to gas station and shops too.
Cons: My husband contacted the hotel and explained that he accidentally left his swimming trunks on the back of the bathroom door and unfortunately, they were never retrieved! Also, Continental Breakfast was very limited.
Okay 5.0
Cons: Fridge didn¿t keep cold. Hotel outdated and dirty. No bedding for pull out sofa and mattress stained and gross. Suite was just extra sofa bed. Ice only on first floor we were on 3rd.
Okay 4.0
Pros: No real breakfast served. No towel replacement. No room cleaning. Uncomfortable beds
Excellent 9.0
Pros: Clean comfortable Friendly staff Pool was clean
Excellent 10.0
Pros: Hands down the staff. Best customer service experience I've had at a hotel in many years.
Cons: The breakfast could be better accommodated on weekdays. Cold cereal is not the only option.
Mediocre 2.0
Pros: Location Shower was fantastic Breakfast is great
Cons: 1. Sofa had horrible smell 2. Blood stain on undersheet 3. No extra blankets available in the suite 4. Toilet kept getting chain caught inside the bowl and had to manually untangle 5. One box of tissue only, it's allergy season 6. No scheduled cleani
Poor 1.0
Pros: The pool
Cons: I sat in the lobby for over 45 minutes to check in because the staff didn¿t understand how to check us in on a paid reservation. Then the tub was clogged and I told the staff and the day said we you are checking out tomorrow is it ready an issue? The w
Excellent 8.0
Pros: Clean rooms, nice pool, quiet location.
Cons: Breakfast was muffins and Special K cereal - underwhelming.
Okay 5.0
Pros: Nothing
Cons: The first room they gave me was never cleaned. I had to get another room which wasn¿t the king room I paid for. It was a queen size. Never choose them again!!!
Excellent 9.0
Pros: size of room was perfect!
Cons: bath tub would not drain? plug wouldn't stay open to allow water to drain. Curtains were dirty! spots, food stains from top to bottom
Excellent 9.0
Pros: The staff front desk staff were great. Thehotel is very clean. Quiet environment
Cons: No this place is worth the money.
Excellent 10.0
Pros: The room was much larger than anticipated. Very clean. The staff was very friendly. This hotel had a "Grab n' Go" breakfast which was nice. Thank you for having the pool open. Kids were so happy!
Cons: Nothing
Okay 4.0
Pros: Room was clean and decorated nicely.
Cons: Poor customer service and lack of responsiveness to concerns
Good 6.0
Pros: It's close to RIT
Cons: Breakfast choices were not great during summer 2020. I'm sure it's usually better.
Okay 4.0
Pros: That it was pet friendly
Cons: Did not know they were not doing breakfast. The employees were not wearing masks, and people staying at the hotel were not wearing masks, this is especially important in this time of covid!! The bed was not comfortable
Good 7.0
Pros: Location
Cons: It was dirty
Mediocre 3.0
Cons: toilet kept running. misunderstding with desk clerk when booking.
Okay 4.0
Pros: /
Cons: /
Okay 4.0
Pros: Pool
Cons: The bed and pull out bed of the hotel room were both dirty. Tv only had a few channels. Of the channels they did have, only half worked. The continental breakfast was severely lacking and poor quality. I would never stay here again.
Mediocre 3.0
Pros: Not much
Cons: Cleanliness
Okay 4.0
Pros: Location
Cons: Checked into the hotel ok. Went to my room, opened the door and was greeted by a male employee sitting on the toilet with his cell phone in his hand. Went to the front desk to exchange rooms. The employee working with me laughed, another apologized.
Mediocre 2.0
Cons: we didnt know that the hotel was under construction until arrival. Thus there was no pool in the hotel available. We had to pack up 3 kids to go to hotel next door very inconveninet and difficult. Also no hot breakfast
Mediocre 3.0
Cons: Remodeling construction going on during stay. Workmen working on an entire floor into the evening with much noise. This appears to be an ongoing remodeling project which may take months. Hotel should warn guests prior to making reservations!!
Good 7.0
Pros: The proximity to eateries, the mall and the highway.
Cons: Few things: - the surrounding areas leading to the hotel lobby from the parking lot were not salted. These areas were slippery because of the freezing rain. - the breakfast consisted of basic food items, worse than that of a motel. No attendant.
Good 7.0
Pros: The location was close to a lot of restaurants. It is right by an exit of Interstate 390. I asked for a quiet room and got it. I did not hear anyone all night. Breakfast was okay.
Cons: Front desk attendant had to plug AC unit in and prop up plug to keep it running. Couldn't get window open in room. Found trash behind furniture in room. The floor in breakfast area was really sticky. Room door did not close and lock properly.
Good 7.0
Pros: The room was spacious. The location was convenient. The staff was excellent.
Cons: The bathroom was not cleaned well. There were hairs in the shower from the previous guest. And the wash cloth wasn't cleaned completely. There were stains from mascara on them.
Mediocre 3.0
Cons: carpet in room had black stains
Okay 4.0
Pros: Location and spacious room.
Cons: The room was smelly and felt not clean. The floors in the reception area and lobby were dusty and noticeably were not cleaned with care.
Good 7.0
Pros: The staff is very kind. Spacious rooms.
Cons: The room was very humid - heavy damp. So the sheets felt almost wet.
Poor 1.0
Cons: They gave 1 room key. Which was ok however, i didnt like the fact that a stranger entered my room that night. Walked in and when my bf got up to look they were gone. He then went to get a new set of keys. How does a huge mistake such as that occurs?
Excellent 10.0
Pros: The rooms are spacious and very nicely decorated. Also the breakfast area was well thought out, convenient and easy to access.
Cons: N/A
Excellent 8.8
Pros: The room was clean and of good size. Everything was as to be expected. It was nice to have a fridge and a microwave. We were very comfortable.
Cons: Hair drier didn't seem to work. Wasn't needed badly but would have been nice to have. There seemed to be a lot of families with younger kids staying there which was fine but a little chaotic in the morning for breakfast and the pool seemed to be always full. Breakfast didn't have a lot but was good enough to get us by.
Comfort Suites - Rochester
Rated no. 8
7.9
Good 7.9
Based on 310 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
8.8
Location
8.7
Overall
8.1
Overall 7.8 Good
Based on 346 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.8
Location
8.7
Overall
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
9.5
Cleanliness
6.0
Comfort
7.0
Facilities
8.0
Location
9.0
Overall
6.0
Cleanliness
8.2
Comfort
8.1
Location
8.7
Services
8.0
Staff
8.4
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.6
Comfort
8.7
Location
8.8
Services
8.4
Staff
8.6
Cleanliness
8.6
Comfort
8.2
Location
8.1
Services
8.6
Staff
8.9
Cleanliness
8.5
Comfort
8.5
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
7.7
Comfort
7.3
Location
7.7
Services
7.4
Staff
7.4

Excellent 10.0
Pros: We stayed here for a small anniversary get away. The hotel was very clean. The staff was VERY friendly and helpful. Being on a busy road, it was nice and quiet and relaxing. The bed was comfortable and we slept well. My daughter loved the waffles. Loved!
Cons: There is a little renovating being done. You have to request a room clean, due to the covid protocol.
Good 7.0
Cons: the bathroom floor was dirty. the room itself could have been cleaner
Excellent 9.2
We had a very good one night stay. Clean room. Comfortable beds.
Excellent 8.0
Pros: The room was beautiful
Cons: The noise that went on all night, and early in the morning above my head
Mediocre 2.0
Pros: Not much after eating $150 pet fee ...more than the cost of the room
Cons: Way overpriced. Pet fee.
Excellent 10.0
Pros: Fresh, clean, and relaxing. Excellent breakfast options. Welcoming personnel
Mediocre 3.0
Pros: Front staff was friendly and kind. Full fridge great for our very long road trip.
Cons: Noisy location and dirty, tired, dated room. Mold in bathroom.
Mediocre 3.0
Pros: Breakfast was fine with continental options, waffle and a bunch of options that you had to microwave. Coffee was good. Typical breakfast.
Cons: We had booked a room for four. It was not clear that they had given us a room where the second bed would be a sofa bed. The sofa bed then did not have comforters or sheets. When we asked for it, they gave us sheets that were damp. When I complained about it, they said they don't have anymore. We tried again the following day and nothing was better. The staff did not seem to care. I have stayed here before on business trips. The quality of service has definitely gone down and I will never stay here again. The family completely disliked their stay here.
Excellent 8.0
Pros: Decor was nice. Room was very very clean. Liked the ability to curtain off the bed section for sleeping so someone else could read in the sitting area. Kitchenette facilities were great as we had left-overs to eat. We were there very briefly but it would have been great for a longer stay.
Cons: Only issue was that our room was on the ground floor right next to an outside exit. People entering the hotel were often loud and would slam the door. That isn’t the hotel’s fault and once we got settled for bed it seemed to stop.
Excellent 8.0
Pros: Great location, very comfortable, clean room with a well appointed kitchenette. Best pet friendly hotel we have ever been too. The breakfast selection was great considering COVID! The staff was so helpful and friendly!
Cons: The outside needed to be kept cleaner. Cute area to sit but it was not tidy.
Good 7.0
Pros: Staff and room were great. Bathroom door was so heavy, I got stuck in the bathroom!
Cons: Walls were paper thin. Our room was between two families with children. The noise was loud and prevented us from a good nights sleep. I don’t think the children were loud, but it was as if they were in the room w us - we could hear them discuss them movie they just came back from and what they enjoyed about it.
Excellent 10.0
Pros: The cleanliness
Cons: Liked everything
Poor 1.0
Cons: Room smelled like a dog kennel and was visibly dirty. AC did not work properly.
Poor 1.0
Cons: They sold my room after I checked in at 4pm that day!
Poor 1.0
Pros: Nothing
Cons: The rooms was not clean i pulled the pull out couch out and found a hole credit card.My room was not clean from bathroom on though i had to clean both rooms for my kids safty and health.I called you guys i could not get in touch yall did not call me back
Poor 1.0
Pros: Nothing
Cons: Not only where some staff very rude  also no one was on the same page when it came to getting information.
Okay 5.0
Pros: Nothing
Cons: Could not access pool due to maintenance and was not told until check in Very poor breakfast
Poor 1.0
Pros: Nothing
Cons: The room was so loud. The room next to us decided to blast music until all hours and when I ask the hotel staff to do something they said they would but never did. So me and my 7 year old and mother did not sleep all night after my son had an infusion.
Okay 4.8
Pros: Good location and friendly staff
Cons: Cleanliness was a huge issue in both rooms we got. Ultimately ended up checking out early because of the condition of the rooms.
Excellent 10.0
Pros: The staff was very friendly
Excellent 10.0
Pros: The hotel was very clean, bright and fairly new accommodations. The front desk staff very helpful and friendly. Breakfast was amazing. nice to eat outside on the patio. Close to shopping and restaurants.
Cons: The hotel was perfect
Poor 1.0
Pros: nothing
Cons: Arrived & our room wasn't ready, it was 6:30pm, they gave us a handicap one. It was dirty & disgusting. One bed was full of black hair, I got new sheets & made it myself. Both my husband and I had bed bugs, our legs are full of sores. Saw doc today.
Excellent 10.0
Pros: You have to try the bacon egg and gouda on ciabotta roll, it's awesome. Love this hotel. Will be back again for another staycation.
Excellent 9.0
Pros: It was a well equipped unit including a full kitchen.
Cons: There was only one chair in the room for 2 adults, although there was a dining table.
Poor 1.0
Pros: nothing
Cons: I was never told about the charge for incidentals... So the 70.00 i had on me i had to deposit on my credit card and that left me with 20.00 for me and my three children to eat was not enough at all. In addition the 50.00 is still on hold .
Excellent 10.0
Pros: The staff was very warm and welcoming!
Home2 Suites by Hilton Rochester Henrietta, NY - Rochester
Rated no. 9
7.8
Good 7.8
Based on 346 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.6
Overall
8.0
Overall 7.8 Good
Based on 305 reviews
Cleanliness
8.4
Comfort
8.2
Facilities
5.0
Location
8.6
Overall
8.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.2
Comfort
7.9
Location
8.7
Services
7.7
Staff
8.5
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.3
Comfort
8.1
Location
8.7
Services
7.8
Staff
8.7
Cleanliness
8.1
Comfort
7.8
Location
7.8
Services
7.7
Staff
8.5
Cleanliness
8.6
Comfort
8.6
Facilities
4.0
Location
8.8
Services
8.1
Cleanliness
8.4
Comfort
8.0
Location
8.0
Services
7.6
Staff
8.7

Okay 4.0
Pros: The location was very convenient. The facility was clean
Cons: The ice machine on the second floor was broken so you had to go to the first floor just to get ice every time. Updated furniture would be nice and the bathroom needs updating as well.
Poor 1.0
Pros: Nothing!
Cons: Everything! Loud! Noisy. Smelly!
Good 7.0
Pros: Proximity to airport. Friendly and helpful staff. Comfortable bed.
Cons: TV only had one channel that worked. No fan in bathroom. Stopper for bathtub didn't work.
Okay 5.0
Pros: Close to the airport
Cons: I¿ve machine not working, staff not very friendly. Not well cleaned room was small for a king room.
Excellent 9.0
Pros: Clean and close to airport
Okay 4.0
Pros: Staff was nice
Cons: Kinda pricey for just a small very basic room. We did book just a few days before so maybe that’s why. Room smelled musty. Lots of things needed attention like paint peeling, etc. Was told there would be a breakfast but when my husband asked, he was told you have to tell them what you want then they bring it out
Mediocre 3.0
Pros: Night staff person was cheerful and helpful. Close to airport after an interrupted journey.
Cons: Worn out and sad looking.
Okay 4.0
Pros: The staff was pleasant, I am sure that they are short staffed as many places are currently. They were always pleasant and assisted when they were needed.
Cons: The lobby had furniture that was ripped and looked dingy. All of the stairs in the facility dirty and dingy. When we got into the room, the very first thing we saw was the chair, which had stains. The room was very small for the amount of money we paid for a King Room. The toilet in the room did not flush properly, it would not flush at first, then you would hear it bubble and then the water would go down but the tissue remained. Thankfully we were not in the room long enough for either of us to need to have a bowel movement or it would not have cleared out of the bowl. Although the hotel is at the airport, this hotel is directly in the flight path of the planes so it was loud at times with the air traffic.
Excellent 10.0
Pros: It was close to every place we wanted to go. It was pretty quiet even though we were right across from the airport.
Okay 4.0
Pros: Safe
Cons: The bedroom curtains had visible holes, the bathroom smelled like musk and visible mold in both bath tub and under the sink.
Good 6.0
Pros: The staff is AMAZING and SUPER FRIENDLY. Also, the free breakfast is amazing. Super fresh and delicious. You would pay $14.95 for this breakfast anywhere else.
Cons: The rooms & bathrooms are a bit dated. The hotel in general is clean and functional but its just a 1 night stay type place. Any longer would be too long. The bedding didn't smell very fresh either.
Excellent 8.0
Close to Bill Gray’s arena plus enough food places and shopping near by.
Excellent 10.0
Pros: The customer service was excellent. The front desk and service staff were extremely considerate (after a very long and tiring drive), and they went out of their way to be helpful.
Excellent 8.0
Pros: Literally across the street from the airport - extremely convenient for the airport. Clean room, comfortable bed, quiet & breakfast had more options than I anticipated.
Excellent 9.0
Pros: The staff was extra friendly and very helpful
Cons: Not really!
Okay 5.0
Pros: Right across the street from the airport, which is what we needed
Cons: The ceiling in the 2nd floor lobby area was severely water damaged. Black mold was visable, ceiling was crumbling. Entire floor had a musty smell. We ended up having to take our own vehicle to the airport because they had the shuttle schedule screwed up.
Good 6.0
Pros: location and quietness
Cons: The bathroom was way below expectations as far as cleanliness!
Okay 5.0
Pros: Location
Cons: Shower area did not look clean and inviting.
Excellent 9.0
Pros: It is right across from the airport and worth the money for a short communte
Excellent 10.0
Pros: Closeness to airport. Great breakfast offered at early hours. Shuttle was right on time
Excellent 8.0
Pros: breakfast with good variety, large HDTV
Cons: room was small
Excellent 8.0
Pros: It was clean. And easy to get to.
Cons: The recent remodeling in the bathroom was a little sloppy Ns made the room feel dirty, even though I am sure it wasn’t
Excellent 10.0
Pros: Greeting always pleasant. Room perfect with comfortable beds and clean. Early breakfast that I miss at other shows. Want this hotel every time!!! See you in a month.
Excellent 10.0
Pros: great for the price
Good 6.0
Pros: Proximity to airport.
Cons: No restaurants within walking distance. Bummer for those without a car.
Mediocre 3.0
Pros: Good Location and rooms were sufficient.
Cons: Early Morning/overnight front Desk Staff was rude and unprofessional. Lazy and would not get up off rear end. Blasting music video's from Phones while parked at front desk.
Good 6.0
Pros: The lady at checkin was very helpful
Cons: The lobby was sketchy and the runway was directly outside my window
Okay 5.0
Pros: Free parking and internet access.
Cons: Had to change rooms because I found ants in bathroom. Said we couldn't stay because of the spray. Left item in room. They threw it away instead of moving it two rooms down. Heard new people in room later that day. Also new room never serviced 2nd day.
Good 7.0
Pros: Breakfast comfortable beds!
Cons: Cold water tap not working
Good 7.0
Pros: Price point. Great comfortable bed and wonderful pillows!!
Cons: Airplanes close overhead til after midnight.
Good 7.0
Pros: Location.
Cons: It's fine for the category hotel that it is.
Good 6.0
Pros: Staff was nice when we got there. Location was good.
Cons: Room was not clean when we got there. Sticky cup residue on the table and yellow stuff in the tub. Mildew is also growing behind the wallpaper (you can see it in spots where the wallpaper is pulling away).
Good 6.0
Pros: It was clean. The staff polite.
Cons: I'm being charged 150.00 for linens I did not take. The staff needs to learn to count linens better. The hotel also couldn't find my reservation.
Okay 5.0
Pros: The proximity to the airport.
Cons: When I booked this reservation, it was to have FREE parking for the length of my vacation. I HAD TO PAY.... The registration clerk was adamant that there was NO free parking. I showed her the reservation printout and she became a little confrontational.
Good 7.0
Pros: The staff was smiling and nice. The room was also clean. Breakfast okay.
Cons: Nothing really.
Good 7.4
Pros: The rooms were comfortable and the location was great. We were able to get up early and head straight to the airport. Don't stay on the 1st floor, the lobby is an igloo.
Cons: Overnight staff Theresa was a total waste of our time. I usually do not include names in reviews when it is negative, but this woman was beyond incompetent for her job. Our wake-up call was never made like we requested. Shuttle drivers seemed confused most of the time but we made it to the airport with plenty of time to spare.
Okay 5.6
Pros: close to the airport. lowest price
Cons: Very dated. ill repair. stained.
Best Western The Inn at Rochester Airport - Rochester
Rated no. 10
7.8
Good 7.8
Based on 305 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.3
Facilities
9.6
Location
8.7
Overall
9.2
Overall 7.7 Good
Based on 161 reviews
Cleanliness
8.0
Comfort
8.3
Facilities
9.6
Location
8.7
Overall
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.5
Comfort
7.8
Location
8.5
Services
7.9
Staff
8.1
Cleanliness
4.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
6.0
Cleanliness
8.4
Comfort
8.7
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
9.1
Comfort
9.1
Location
8.6
Services
9.1
Staff
8.4
Cleanliness
8.1
Comfort
8.4
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
7.3
Comfort
8.1
Location
8.5
Services
6.9
Staff
8.8

Excellent 9.0
Pros: The space was large enough for two people staying there for a few days with extra luggage.
Cons: To have a microwave in the room rather than sharing during the COVID.
Mediocre 3.0
Pros: Location is decent staff was helpful
Cons: First room had water leaking in the bathroom ceiling moved room and there was broken glass on the floor
Excellent 8.0
Pros: View from room
Cons: Could have been cleaner. Floors needed sweeping and garbage cans were overflowing.
Mediocre 3.0
Pros: Walking in the front entrance doors was filthy. Lobby dingy. It was a no-smoking facility and the hallway reeked of cigarette smoke. It stated breakfast was included however they failed to mention it was continental. The rooms were filthy! Sad. I'd never go back again
Cons: The fact employees were standing around while the glass on the doors were filthy
Excellent 9.0
Pros: Everything
Cons: Air conditioner could have been a bit better and quieter other than that..it was awesome
Good 7.0
Pros: The staff from start to finish was great. Very helpful, friendly, professional and worthy of a second stay when visiting again. They were, overwhelmingly, the highlight of my experience at this hotel.
Cons: When I stay at a hotel, there are three things I expect to be absolutely clean... The bedding, the floor/carpeting and the bathroom. In this case, the shower/tub and sink were tired and unclean. Bathrooms are always a giveaway about hotel priorities.
Excellent 10.0
Pros: Cleanliness
Cons: Elevator was slow. That¿s all.
Excellent 10.0
Pros: Front. Desk night lady. Cookies
Cons: In order to get room cleaned, you have to let front desk know
Okay 5.0
Pros: The pool was ok
Cons: Where the ice Machine it¿s like it¿s never clean every time I walked in there there was a lot of plates and cups all over the place
Poor 1.0
Pros: Nothing
Cons: Totally terrible couple hours at this location. For a 8 stay it cost me $---, plus the walk to the elevator was something else to say the least. This location has breakfast but you have to buy it. Wow, at two star hotel breakfast is free.
Poor 1.0
Pros: Nothing
Cons: I wasn't able to stay there after finding out that I did not get the upgrades. I was told that the room would not hold 5 people (2 adults and 3 children) and that we could not stay there. I offered to pay extra for the 5th child and they would not allow
Excellent 10.0
Pros: Staff sheets and bed was so comfortable and room was spacious
Cons: Sink clogged up
Excellent 10.0
Pros: I love this hotel the staff couldn’t have been nicer it’s such a great feeling there. Even though it was all young hockey players it is such a great place Most comfortable beds and down pillows anywhere and phenomenal cookies!!!
Cons: Nothing it’s a wonderful hotel
Excellent 10.0
Pros: The staff were friendly, and the rooms were beautiful.
Excellent 8.0
Pros: The inside was a surprise. I loved the botanical garden appeal to the hotel. Overall the hotel was clean and loved the pool.
Cons: Something weird I experienced at this hotel was one of cleaning young ladies put the do not disturb sign in front of the door. When I clearly put the sign behind the door. When we came back the room was not cleaned and we didnt have fresh towels..
Excellent 10.0
Pros: The inside makes you feel you are in a tropical area, loved it! Also had a feel like being on a cruise ship. Very cool.
Cons: Zero.
Excellent 10.0
Pros: The location was great. The bar was great. the accommodations were fantastic. Had a great time.
Cons: Not really, but I do coffee and the coffee in the lobby could be checked more. Each day we ran out of coffee.
Good 6.0
Pros: The location was great for the wedding I was in Rochester for. Bar was nice feature. I also used the work out area found it clean ...well equipped.
Cons: Was disappointed somewhat with the actual pool size.
Excellent 10.0
Pros: Indoor restaurant and bar, warm cookies
Cons: None
Excellent 10.0
Pros: The rooms and staff are great!!!!
Cons: No everything was great!!
Poor 1.0
Pros: Would not accept the reservation you made for us.
Cons: Did not like anything.
Excellent 10.0
Pros: everything
Cons: nothing
DoubleTree by Hilton Rochester - Rochester
Rated no. 11
7.7
Good 7.7
Based on 161 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.0
Facilities
6.0
Location
8.4
Overall
6.0
Overall 7.4 Good
Based on 574 reviews
Cleanliness
8.1
Comfort
8.0
Facilities
6.0
Location
8.4
Overall
6.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
4.0
Cleanliness
7.4
Comfort
7.5
Location
8.2
Services
7.1
Staff
7.8
Cleanliness
8.4
Comfort
8.3
Location
8.5
Services
8.0
Staff
8.6
Cleanliness
8.9
Comfort
8.4
Facilities
6.0
Location
8.7
Overall
6.0
Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Location
8.6
Services
7.9
Staff
8.5

Excellent 10.0
Pros: easy to arrive to and located near everything
Cons: no issues
Poor 1.0
Pros: nothing
Cons: everything
Excellent 10.0
Pros: Everything
Cons: Nothing
Mediocre 3.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: Every single member of the staff that I crossed paths with was super nice and helpful.
Cons: The window in the room was a little hard to open.
Okay 4.0
Pros: great location, good breakfast, good price, front desk staff are very welcoming
Cons: my room was right by housekeeping department and the staff were extremely loud early in the morning to the point it sounded like they were in my room. my room wasn’t touched the time I was here (2 days)….there were cracks in the ceiling over the bed
Excellent 8.0
Pros: Location
Excellent 10.0
Pros: Hotel employee checked me in and he was amazing. I would definitely stay here again!
Excellent 9.0
Pros: The staff were very friendly and kind. The breakfast exceeded expectations.
Cons: Some things in the bathroom needed to be fixed. The plug for the bathtub was broken and lying around. The dispensers for shampoo and such were broken and hanging off the wall.
Excellent 8.0
Pros: Very friendly staff with a great hotel breakfast. Easy to find location right off the 390 expressway
Mediocre 3.0
Pros: Location and staff.
Cons: Not enough staff and not fresh.
Mediocre 3.0
Pros: Close to where I needed to go. Staff was great! The front desk staff were exceptional and very helpful.
Cons: Found a racing form from 2 weeks ago in the sheets. Obviously the sheets had not been cleaned or changed. The toilet made a lot of noise. The ice machine ran all the time. We did not have toilet paper. One lamp did not have a light bulb in it. & more
Excellent 8.0
Pros: not expensive but the service and room are generally pretty good
Cons: The sofas in the place for breakfast are gross.
Mediocre 3.0
Pros: Desk clerk tried to be as helpful as she could
Cons: Room was late being ready, room doordidnt work properly,run down looking facility, morning breakfast was out of most things by 0730.
Good 7.0
Pros: Staff was great....would stay again.
Excellent 10.0
Pros: Extremely impressed with professional, warm, accommodating staff. Enthusiastically welcomed All guests. Thanks for the kind, gracious experience.
Cons: No.
Good 6.0
Pros: The staff was friendly and accommodating
Cons: Not really it was cool for my short stay
Good 7.0
Pros: Breakfast and pool
Cons: I could smell smoke its suppose to be a smoke free hotel
Okay 5.0
Pros: The location and the person at checkout
Cons: It needs major updating, the room had not been vacuumed well and the two people upon check in were not welcoming at all. I felt like a bother.
Good 6.0
Pros: Location is good, but access is somewhat difficult. It is beside a small shopping center, and there is an access from the road, but it is set up in a manner that is confusing.
Cons: It took 3 tries to get into a room because the key card lock on the first room was not working. When I was assigned another room, the heater did not work. I had to request another room for a working heater. This gave me a bad impression about maintenanc
Poor 1.0
Pros: Nothing
Cons: There was fighting in the hallway partying domestic violence I was afraid the desk clerk would not call police to protect us from the dangerous people I will not use your hotel again they were dealing drugs in the hallway
Excellent 10.0
Cons: Would have liked an announcement about the fire alarm going off instead of me having to call the front desk.
Okay 5.0
Pros: The price
Excellent 10.0
Pros: Comfortable
Cons: None
Poor 1.0
Cons: They kicked me out because the room smelled like weed. I smoked outside. I smoke very strong weed so the smell sticks. So when I came back inside some complained it smelled like weed in the hallways. The manger tried to say I smoked in the room. False.
Excellent 10.0
Pros: Quiet, and clean. Nice to go breakfast. Definitely will stay again.
Excellent 8.0
Pros: The staff was excellent. Because of Covid there was no housekeeping staff but we were able to get extra plastic bags for garbage and extra towels when needed.
Cons: It was all good
Poor 1.0
Pros: only the staff was courteous.
Cons: 1. room was so small for 2 queen beds. 2. room smelled really bad. 3. towels in the bathroom were covered with hair (yuck). 4. bedsheet and pillow seems not cleaned after previous guest. 5. bathroom lock was broken and main door lock didn't work eithe
Mediocre 2.0
Pros: The bed was comfortable
Cons: Nothing like we thought room was so small for a Superior King .. and the whole floor smelled and had marijuana smoke throughout the hall we were on the 5th floor . Breakfast was a joke , there were like 30 people at the little pool when we checked in .
Good 6.0
Pros: Check in went very smooth. Gentleman at the desk was very polite and let us check in before our scheduled check-in time. I reserved two rooms so he had already assigned us rooms right across the hall from eachother before we arrived, so that saved time.
Cons: Our primary reason in booking this hotel was because of the pool. It was disappointing to hear that the pool wasn't accessible the time of our stay. Rooms were quite small and really dusty.
Poor 1.0
Pros: Nothing
Cons: Everything! Upon arrival we checked into room 401 and then 409 and finally 501. Every room had dirty sheets or dead nats on the AC units. The shower curtain was filthy. The tub was filthy. The sheets and pillow cases were filthy. The bathroom mirror was
Good 6.0
Pros: Breakfast
Cons: The VERY stressed out front desk person. It doesn't take much to work her up. Awful people skills.
Okay 5.0
Pros: Location and amenities
Cons: No way to turn water on shower from tub faucet. Looks like they replaced faucet with one without the plunger to force water up to shower head. found food and a dental floss stick behind the furniture.
Mediocre 2.0
Pros: location. exercise room
Cons: noisy. all night long. could hear everything through the walls
Okay 4.0
Cons: Room was very very small
Good 7.0
Pros: The breakfast was good. The pool was nice and warm. The staff were wonderful!
Good 6.0
Pros: beds very comfy
Cons: this was an emergency visit to rochester as my daughter was admitted to the hospital. I arrived at 5am, the desk and reservationist knew of our arrival. I've worked over 20 years in hotel industry, you should offer 1/2 day rates! Disappointed!
Good 7.0
Pros: Room was bright and clean
Cons: Was assigned to a floor with several rooms associated with an event. They were partying all night and several calls to the front desk still did not solve the problem. Minimal sleep that night.
Mediocre 2.0
Pros: Updated and modern lobby and rooms. Friendly staff
Cons: Left dirty washcloth hanging from curtain rod in shower. Someone vomited in pool and it wasn't closed for cleaning. Pool dimly lit, secluded and door hard to open. Promised my kids cookies in lobby, never had any.
Okay 5.0
Pros: Staff was very nice.
Cons: Pool was cold and there was used soap with hair on it in my shower.
Good 7.0
Cons: I would like to see costs come down! Lodging and hotel rates are getting ridiculous.
Good 6.5
Pros: They took responsibility
Cons: The in room alarm clock went off at 6:00 in the morning when I never set it. Left on by previous tenant no procedure in place for staff to reset them.
Okay 5.0
Pros: Comfortable beds.
Cons: The air-conditioning was very noisy.
Good 6.5
Pros: Good for a quick overnight trip. Don't if i would stay there for an extended period of time.
Cons: Needed gluten free options at breakfast. Staff at front desk more attentive. Had to wait for 5-10 minutes for someone to come out of the office when checking in. Overall not a horrible hotel.
Holiday Inn Express Rochester - University Area - Rochester
Rated no. 12
7.4
Good 7.4
Based on 574 reviews
Details
Reviews

Cleanliness
7.7
Comfort
7.8
Facilities
8.6
Location
8.2
Overall
8.0
Overall 7.0 Good
Based on 298 reviews
Cleanliness
7.7
Comfort
7.8
Facilities
8.6
Location
8.2
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
7.0
Cleanliness
7.3
Comfort
7.3
Location
8.0
Services
6.6
Staff
8.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.7
Comfort
8.1
Location
8.2
Services
7.2
Staff
8.5
Cleanliness
7.7
Comfort
7.7
Location
8.2
Services
7.4
Staff
7.8
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.4
Staff
8.5
Cleanliness
8.1
Comfort
7.8
Location
8.1
Services
7.2
Staff
8.0

Excellent 10.0
Pros: We checked into our room and within 10 minutes the guests in the adjoining room opened their door and were trying ours. We had to tell them 2x that we were in there. I called the front desk and advised Antonio that I would like our room changed and within 10 minutes we were moved. He is a great asset to your facility. Dinner was delicious and your staff was very friendly. Would recommend and definitely stay again
Excellent 8.0
Pros: The location was perfect. Smoke free & the room was clean
Cons: When I entered the room the heat was on full blast which made it very uncomfortable. I turned off the heat & tried to use the A/C but it continued to kick out hot air so I just left it off. I didnt alert the staff.
Mediocre 2.0
Pros: distance from the highway was good, complimentary breakfast was good.
Cons: the woman at the front desk was horrible, lots of miscommunication between staff that lead to attitude at the front desk, was given the wrong room, no pillows so 2 people slept without pillows. shower was dripping from the ceiling into our mouths and faces.
Good 7.0
Pros: Wedding.Location close to our destination
Cons: Coffee maker in room did not work. Went to get cup in lobby it was empty(3:30 pm) Was told it was a morning thing when I mentioned to front desk employee. Went to bar, the bartender went and made coffee for me, while my husband and daughter had their beverage. I was DD.
Excellent 8.0
Pros: Views of the city. Lots of thick fluffy towels! Comfortable pillows
Cons: Had to pay extra for parking.
Excellent 10.0
Pros: Big room and restaurant made it excellent. Easy access to rooms and good for parking car. Staff was friendly and knowledgeable. Always very pleasant and helpful when needed. Loved my stay.
Cons: The city of Rochester has too many maniac drivers so as a city I wasn't a big fan but the hotel was great. I would recommend Holiday Inn Downtown to anyone else looking to travel. Two thumbs up for the Holiday Inn.
Okay 5.0
Pros: Staff was kind.
Cons: Very dark hotel. There was hair in the shower from the previous guest. Room smelled musty. Poor parking and location. Parking lot was too small. Have to pay 100 dollar deposit in case there are any damages. Doesn’t get back put back into account until 3-5 business days.
Okay 5.0
Pros: I booked a room with breakfast and when you check in you got a voucher. With this voucher you can select only one meal, so very poor.
Cons: The breakfast was poor. The gym without water
Good 7.0
Pros: They advertised breakfast included, but they did not.
Poor 1.0
Pros: desk staff was very nice
Cons: terrible -- wish had chosen different place and would not stay there or recommend again
Excellent 10.0
Pros: The front desk staff were amazing
Mediocre 3.0
Cons: We stayed in a room that was still dirty. Toys were left under the bed and behind the curtains. The garbage still had trash in it that was not ours. The coffee machine that is in the room was so filthy I don¿t believe that it was ever cleaned.
Good 6.0
Pros: It doesn't meet my expectations.
Cons: To meet the 3-star level housekeeping and cleanness.
Excellent 9.0
Pros: The staff was delightful, friendly and very helpful. The hotel was great for the price, an excellent value. We had a car and it was very easy to get everywhere from this location.
Cons: The placement of the toilet in the bathroom was a little weird. Other than that the room was very nice, especially for the price. Like many places we are going now, the pool is closed.
Poor 1.0
Pros: The staff when I first checked in.
Cons: The comforter had multiple stains in it.
Okay 5.0
Pros: The staff and room were both nice
Cons: The website stated that there was a pool and restaurant which is why we booked this particular hotel. Both were closed.
Poor 1.0
Cons: No air conditioning in room, no one answers at the front desk, the pool is closed, drunk riff raff out in front no parking at night because said drunks use it to park to go to club/bar even though they don't stay at hotel and we paid for the parking
Good 6.0
The swimming pool and restaurant in the hotel was closed nothing around the hotel to eat
Good 6.0
Pros: The location
Cons: I wanted a late check out also to have lunch in the hotel restaurant and possibly have an extended stay another night but the morning Manager seemed to have little or no interest in looking into or assisting me with any of these accommodations. Disappoint
Mediocre 2.0
Pros: Checking in was easy. Hotel had plenty of rooms available as well as parking.
Cons: Smell in the room was bad as if somebody had urinated. We moved the bed to align it with headboard and to our surprise there was wet stinking patch underneath. Floor was not clean. Bathroom door was punched and had huge dent.
Excellent 9.0
Pros: Location, cleanliness, food options onsite, staff kind and helpful
Cons: Parking needs more organization
Okay 5.0
Pros: It is in a good location, close to restaurants and easy to access.
Cons: It seemed out dated. They charge to use the parking lot, who needs a hotel without a car? Parking should be included. I am also appalled and disgusted that they did not raise the flag for Independence Day.
Mediocre 2.0
Pros: Location
Cons: Very noise. Old
Poor 1.0
Cons: Outdated ran poorly the hotel has definitely depreciated over the years and has not been maintained
Excellent 10.0
Pros: The staff was beyond acceptable, there were many 'firsts' in which I have never been witnessed experiencing from any Hotel brand I have stayed at and that should say something as I am a Hilton Diamond Elite member. Kudos to Holiday Inn's staff.
Cons: nothing that the hotel was responsible for or could remedy.
Excellent 9.0
Pros: Friendly staff, nice clean room, and great location
Cons: The pool wasn't open
Poor 1.0
Pros: N/a
Cons: Yes, the room would not get hot. It was extremely cold in the room so I asked to be switched to a new room. The new room was unsanitary to the point where I requested to be moved back to the old room even though it was extremely cold. I am pregnant too.
Excellent 8.0
Pros: It was close to URMC where my friend was in the hospital. It will be in a very nice spot when the Genese river parks and bridges are more complete. My room looked over a not quite completed pedestrian bridge crossing the river.
Cons: The computers for credit cards were not working on my arrival. The staff were as gracious as they could be, but it took several minutes and I had to return to the front desk to provide them with my credit card once the computers were up.
Good 7.0
Pros: Lovely staff - really helpful.
Cons: Our hotel room had an odd smell - sort of like air freshener, but strong. Which was a little off-putting.
Excellent 10.0
Pros: The staff are kind and professional.
Cons: Patrons can be noisy in the hallways but the staff expertly deal with the more problematic guests. During the last night of my stay the fire alarm went off twice but I don't blame the hotel staff.
Mediocre 2.0
Pros: Location to the strong museum
Cons: We stayed 2 days. was so hot in the room we couldnt sleep,even with a fan it still didnt help temp stayed at 79 degrees, staff was not helpful at all, couldnt even provide us with a fork, cost over $200, shoulda stayed at a super 8, pool was also closed
Good 6.0
Pros: First room was pretty big
Cons: Had to move rooms. Other guest were rude. Didn't have many other rooms to move to. Guest banging on the door at 9am saying that they booked this room, when checkout wasn't till 11am
Excellent 10.0
Pros: The cleanliness of the Hotel and Rooms. The Receptionist was excellent. They did an awesome job. I would love to come again. Thanks!!
Cons: No
Good 6.0
Cons: The hallways were very noisy late at night. It was annoying.
Mediocre 2.0
Pros: Location was in area selected
Cons: This was not a 3.5 star hotel. Lobby sparse, entire hotel dated, room was so dirty and stained. Furniture damaged ....terrible. I would not pay more than $-- published rate. So bad. I have pics. You need to change this rating ASAP. No more than 2
Poor 1.0
Pros: Nothing
Cons: The guy at the desk was rude. Wouldn't let u talk parking was a disaster
Okay 5.0
Pros: Cheap onsite parking
Cons: Needs some updates
Excellent 8.0
Pros: location
Excellent 10.0
Pros: Very nice people. Very busy weekend but we were able to check in and check out quckly. The room was clean and comfortable.
Cons: As a person in a wheel chair - though I can stand on my own and walk a bit - the access to the hotel for the parking garage was not present. There were no ramps to the walkway so I had to get out of my wheel chair and step-up/step-down to get to the walkway. If I were totally chair born then I would not have been able to get into the hotel from the garage. We managed to find an elevator some time later in our visit but something should be done to allow access.
Excellent 8.2
Pros: The staff was fantastic!
Holiday Inn Rochester Downtown, An Ihg Hotel - Rochester
Rated no. 13
7.0
Good 7.0
Based on 298 reviews
Details
Reviews

Cleanliness
7.4
Comfort
7.5
Facilities
9.6
Location
8.2
Overall
7.7
Overall 6.9 Good
Based on 1,506 reviews
Cleanliness
7.4
Comfort
7.5
Facilities
9.6
Location
8.2
Overall
7.7
Cleanliness
6.0
Comfort
10.0
Facilities
8.0
Location
6.0
Overall
5.0
Cleanliness
5.0
Location
7.0
Overall
6.5
Staff
8.0
Value for money
5.0
Cleanliness
7.1
Comfort
7.3
Location
8.3
Services
6.9
Staff
7.9
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.5
Comfort
7.6
Location
8.1
Overall
8.0
Services
7.1
Cleanliness
7.8
Comfort
7.9
Location
8.0
Overall
8.0
Services
7.4
Cleanliness
7.7
Comfort
7.8
Facilities
10.0
Location
8.4
Overall
8.8
Cleanliness
7.5
Comfort
7.7
Location
8.2
Services
7.3
Staff
8.3

Excellent 8.0
Pros: breakfast really good. best bang for the buck.
Cons: hallways too noisy
Excellent 8.0
Pros: pool , breakfast was very good
Cons: bed was a little hard , and no shuttle bus to airport
Excellent 9.0
Pros: Room was clean and breakfast was great.
Cons: The gym was very sparse.
Excellent 10.0
Pros: The front desk staff was courteous
Cons: The breakfast should have better choices
Excellent 10.0
Pros: everithing
Cons: nothing
Excellent 10.0
Pros: Misty was absolutely wonderful. She was Very friendly, and handled everything like a manager. I recommend she gets a promotion ❤❤💯💯
Okay 5.0
Cons: They double charged my card for room and incidentals leaving me no money for the things I had planned while there.
Okay 4.0
Pros: One female staff member did not give my room number to an outside non hotel guest
Cons: stained floor, sheets and wals. Not 3 star
Excellent 10.0
Pros: Friendly staff easy check in
Excellent 9.0
Pros: My second time staying here. Clean,nice bed, quite.
Cons: The room is a little dated but there's nothing wrong with that. If you're not looking for a super fancy place I would totally stay here
Good 6.0
Pros: Location
Cons: Got a phone call from the front desk at 11:30pm to see if we had paid for an extra night. 11:30pm - REALLY!!!
Excellent 10.0
Pros: It had a bathtub!
Cons: NOTHING!
Okay 5.0
Pros: That it was close to food and the hospital.
Cons: The hotel was kinda run down.
Mediocre 3.0
Pros: Location and price
Cons: The shower did not work..when I went down to the front desk early in the morning..no one was there..Lousy maintenance..I can't believe it just happened.
Okay 5.0
Pros: Location was excellent minutes away from shopping dining and local colleges
Cons: Parking lot poorly lit, only one staff member causing significant delays in checking in, room smelled of smoke and was dirty with hair, carpet under sink was soaked, tub had an extremely slow drain causing hair to come up (gross) would not stay again
Good 6.0
Pros: Location , morning breakfast was clean, fresh, and plentiful.
Cons: Seemed old and worn
Excellent 9.0
Pros: Very comfortable
Excellent 10.0
Pros: Location
Cons: No.
Excellent 8.8
The most comfortable bed I've ever slept in for a hotel. Yes it's a Radisson, but not top of the line Radisson. The staff was very accommodating.
Excellent 10.0
Pros: Breakfast and indoor pool
Cons: Not at all
Mediocre 3.0
Pros: Location. Parking was easy and near the University and restaurants.
Cons: The bathroom floor hadn't been cleaned so we asked to be moved to a different room.
Good 7.0
Pros: It was very clean. Comfy beds Great breakfast daily. Reasonably prices for decent hotel.
Cons: They di not have a late checkout
Poor 1.0
Pros: The staff and management were very nice.
Cons: The hotel was very noisy and smelled like smoke. I had to switch rooms 3 times due to issues with the rooms. Each room had issues with the tubs flooding during showers and the toilet flushing. The quality of the hotel did not meet the star rating.
Okay 5.0
Pros: The front desk staff was super nice.
Cons: Distance ! But that was my fault . Was suppose to book a closer one to where I was going . Also the room was too small and the bathroom towel looked old and used.
Mediocre 2.0
Pros: Availability
Cons: Yes
Mediocre 3.0
Cons: Room was not cleaned
Okay 5.0
Pros: Availability
Cons: Yes. Thin washcloths, plumbing..tubs drain out too slow during shower
Excellent 8.0
Pros: The room room was clean and had our essentials for the night with a restaurant close by.
Good 6.0
Pros: Proximity to University of Rochester
Cons: Hairball on my pillow and fingernail clippings on the carpet near the door. Also - towels had stains on them.
Excellent 10.0
Pros: I am repairing a house willed to me. Fixing plumbing. I have book hotel stay here for 5 days straight. This hotel deliver each day. Clean. Courteous service. A1
Cons: Nothing
Poor 1.0
Cons: I reserved a king size Whirlpool suite days before my plan check-in date which was my fiance's birthday. We got to the hotel about 6:00 for them there for me that they didn't have my king size suite that I did reserve and also had no rooms available
Excellent 8.0
Pros: The hotel was clean and inviting.
Cons: No
Okay 5.0
Pros: The location was ideal.
Cons: My room was not adequately cleaned prior to my arrival. There was food remaining in the refrigerator, as well as dust/dirt in the closet from the previous visitor¿s stay. Additionally, whilst breakfast was complimentary, it lacked variety.
Okay 4.0
Pros: El hotel estaba muy limpio habitaciones pasillo piscina desayunos excelentes todo muy bueno
Cons: Lo que me molesto es que fui a pedirle a las chicas de alfrente bolsas para recoger las basuras y no me quisieron ayudar
Okay 5.0
Pros: front counter guy was very friendly. Breakfast was great. Location is close to everything.
Cons: Had to ask for toilet paper and towels every morning. Asked cleaner she said ok never gives you anything. Daughter came home with bed bug bites all over her back side. Elevator smelled weird and very loud.
Excellent 8.4
Hot breakfast, restaurants and bakery literally across the parking lot, several shopping malls within a few miles, friendly staff who greet you coming and going, clean room, microwave and fridge in room. Did not get to try out pool or fitness facility. Two items we noted this stay: elevator noises are a little scary, and bathroom door did not close properly (misaligned, so sometimes it closed and other times you had to try again). Neither were a deal breaker, so I would recommend this lodging to others.
Excellent 8.4
Good value, hot breakfast, staff were friendly, two restaurants across the parking lot. Only negative feedback we have is there was not daily housekeeping for fresh towels and we were there three nights! We had to track down housekeeping to request clean towels. Comfortable beds. Convenient USB ports on desk and bedside alarm. Extra outlets on the bedside lamps. Deadbolt was not lined up on the door to be able to use it. We like that they are smoke free facility!
Okay 4.0
Pros: Pool
Cons: The hotel was run down and required masks in all public places.
Okay 5.0
Pros: The area
Cons: Rooms are small 3rd shift staff rude
Good 6.0
Pros: Well priced
Cons: Very seedy. It was fine for one night and the price but not a three star hotel.
Mediocre 2.0
I think I pay too much for the service The room was dirty I had stay there before I this was a second chance but I know better now 👎
Poor 1.0
Pros: Nothing I didn't even stay the whole night they didn't let my kids go swimming in the pool I asked her to be fun they didn't give it to me and I left
Cons: Horrible experience rude customer service lady told me I needed two adults to take my kids swimming I'm a single mom I called my sister and then she said it was too many kids to go swimming even though me and my sister didn't want to go swimming horrible
Mediocre 3.0
Cons: staff were less then friendly, mostly on their phones. We literally couldn¿t shower in our room because the fire alarm kept going on every time we attempted to shower. There was some kind of domestic dispute Friday night that kept us up most of the nig
Poor 1.0
Pros: Nothing. They did not make our beds or replenished the towels. No tv wirked
Mediocre 2.0
Pros: Basic room that's about what's expected for the price.
Cons: Hotel has a terrible policy that does not allow single adults or one adult with multiple children to use the swimming pool. We definitely would not have stayed here if we knew about it ahead of time. Will never recommend hotel to others.
Good 7.0
Pros: The staff at check-in and the person who cleaned the room were pleasant and professional. The location is ideal.
Cons: The room was in need of renovation. There was a spot for a chair - no chair. The bathroom was tiny, there were no tissues in the room.
Good 7.0
Pros: Location and cleanness
Cons: Front desk service
Poor 1.0
Pros: Location to University.
Cons: Rude staff and unfamiliar with area. Unhelpful. Rooms were posted nonsmoking smell of smoke and weed. Dirty. Elevator seemed it would break any time. Even stopped then started on way up or down. So bad 16 thought cable was going to snap. Many more thin
Poor 1.0
Cons: Filthy hotel, water stained, no toilet paper in room, halls and room smelled like cigarettes and marijuana
Okay 4.8
The room and amenities are not worth the price. The description of “complimentary breakfast” is misleading. I was given breakfast in a brown paper bag consisting of prepackaged danish and a bagel. The pool area is nice, but the water had debris. There were no towels provided either.
Mediocre 3.0
Pros: Location was convenient.
Cons: Star rating is too high. This should be a 2 or 2.5 star hotel. The bathtub did not drain well. Toilet needed nee flapper and continued to run water. Hotel in need of renovation. Ice maker on floor was broken.
Poor 1.0
Pros: Dirty, unfriendly, bag breakfast, gym closed. 0 stars, not a 3.
Cons: Most everything.
Good 7.0
Pros: Morning manager was on the ball.
Cons: Evening staff were not as supportive I felt. When I returned iate in the afternoon room was unlocked. I reported it and was issued a new card key. I asked that the manager contact me. Still waiting. Plus the wakeup service is lacking.
Good 7.0
Pros: Friendly and helpful staff. Comfortable room temperature. The shower was HOT with great water pressure. The grab and go breakfast was handy for the family and everyone enjoyed it.
Cons: The hotel looks like some items have been updated and others have not. New TV faucets and fixtures but old wall paper and decor. At first glance the hotel looks dated but the essentials are newer and function well.
Good 6.0
Pros: Slept well, had everything we needed. Enjoyed the pool.
Cons: Advertised hot breakfast, but only did cheap to-go bags. Long time to check in, no one was at the desk. A lot of rules to use the pool - should be notified of these restrictions in advance.
Good 7.6
It is a good price, but keep in mind you get what you pay for. The staff was exceptionally nice and helpful. The location is great. My only real complaint is about the cleanliness. I am also a stickler for sheets, and these were low-mid quality.
Poor 1.0
Pros: The location
Cons: Everything is old. Broke down and worn out dirty. Staff is very unprofessional
Poor 1.0
Pros: We didn't even stay the night. We left shortly after check in because it was disgusting and the staff was awful.
Cons: We checked out 2 hours after check in. The experience was horrible, and wasted money since we had to go elsewhere.
Poor 1.0
Pros: Nothing
Cons: No maid service. Bad-grab-and-go breakfast.
Mediocre 2.0
Pros: The location was great
Cons: The room was dirty, no towels to bath with, washed off brown after being in the pool,
Mediocre 3.0
Pros: Clean
Cons: The lady at the front desk when I checked in was very rude
Okay 5.2
If you’re looking for a clean updated stay, don’t pick this option. I was planning on a two day stay. The front desk staff was phenomenal. Friendly, kind and very helpful. There is no real breakfast. A crappy “brown bag” with an array of packaged carbs and severely bruised unwashed apple . No brewed coffee ANYWHERE and no place close by to go grab a a cup. The only coffee is that awful, half brew half instant in your room that is so weak it’s like dirty sock water. The fitness room is closed indefinitely. I run everyday so that was VERY important- no mention on either website agora or Marriott it was closed. The pool was closed as well. Somehow the desk missed my name for calling and informing incoming guests of the closure and option to cancel their stay. The lobby was clean. The ladies of course kept it nice. The elevator hadn’t been vacuumed in a long time. When I opened my room door it was freezing inside. When I turned the heat on, the thermostat said 60’F. As I looked around I realized the floor had not been vacuumed either. An old French fry, various paper garbage.- gum wrapper etc. I found a broken fountain pen and finally the grand prize, a large folding pocket knife on the floor by the bed. Clearly NOBODY really policed the floor. I was happy the bedcover was a flat sheet and not a disgusting unwashable coverlet. I checked both beds carefully and the sheets looked unused- no Stains, crumbs or hair to give away that they were reused. I had some food to put in the fridge to heat in the microwave. The microwave was clean, the fridge was not. I checked the bathroom. The floor was grimy and when I checked the toilet, obviously a man had used it as the rim was soiled with urine. Gratefully I am a seasoned traveler and had Microban spray with me and hit all of the touch surfaces- door handles, light switches, flat surfaces and of course the toilet. The tv remote was wrapped but I hit that too w Microban. The tv would not turn on.
Mediocre 3.0
Pros: The hotel staff was amazing! Attentive and solution based staff provided multiple solutions to our requests including moving our room due to soiled linen to ultimately excusing us from our contracted stay because of bugs, poor tub drainage, etc...
Cons: It clearly needs to be updated, extermination, and HVAC repair for extremely loud ventilation systems.
Excellent 10.0
Pros: Absolutely everything. The room was clean and well taken care of. The staff was polite and friendly. Best of all, the sheets were clean and the bed was comfortable.
Excellent 9.1
Pros: The staff was very attentive and efficient. Its a small hotel, but it has a good location, an effective gym and everything, specially the room, was very clean. The indoor pool was a hit with my nephew and niece.
Excellent 10.0
Pros: Everything. We were staying for our grandson's hockey tournament and the location was perfect.
Excellent 10.0
Pros: The staff was friendly and helpful . The breakfast was great and easy to access. Very clean facility- cleaning staff was able to do extras easily- extra towels . And I enjoyed the pool with the windows to the outside-and the air conditioning inside .
Cons: I liked everything and plan to stay here every time I am in town. Great value for the money!
Country Inn & Suites by Radisson, Rochester-Univ - Rochester
Rated no. 14
6.9
Good 6.9
Based on 1,506 reviews
Details
Reviews

Cleanliness
5.4
Comfort
5.6
Facilities
4.3
Food
3.0
Location
6.5
Overall 4.9 Okay
Based on 668 reviews
Cleanliness
5.4
Comfort
5.6
Facilities
4.3
Food
3.0
Location
6.5
Cleanliness
2.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
3.0
Cleanliness
3.0
Comfort
2.0
Facilities
2.0
Location
6.5
Overall
3.7
Cleanliness
5.3
Comfort
5.4
Location
6.2
Services
5.0
Staff
6.5
Cleanliness
6.6
Comfort
4.0
Facilities
6.1
Food
3.0
Location
6.1
Cleanliness
5.3
Comfort
5.4
Location
6.4
Services
5.1
Staff
6.2
Cleanliness
5.4
Comfort
5.7
Facilities
4.0
Location
6.4
Overall
4.0
Cleanliness
5.6
Comfort
5.9
Facilities
4.0
Location
6.8
Overall
5.4
Cleanliness
5.5
Comfort
5.6
Location
6.8
Services
5.4
Staff
6.8

Excellent 9.0
Pros: the location
Poor 1.0
Pros: Nothing
Cons: Everything
Poor 1.0
Pros: Nothing at all
Cons: Everything... the property is dirty, the staff is rude and the price is way too high for a ran down Motel
Poor 1.0
Pros: NOTHING
Cons: It smells horrible It wasn't clean AT ALL Look at the walls (this is not even close what you have online) if you want me I can show what you really have there. Holes above the door and in the corners. We had NOTHING to cover ourselves-(Me and fami
Poor 1.0
Pros: Good desk space.
Cons: Room and hallway smelled horrible. Hard wood floors in the room which was odd. Stains on the shower curtain, in the tub, and on the walls. Cigarette burn in the sheets as well as stains on the sheets.
Poor 1.0
Cons: It was not clean. There was no hot water in the sink, and bathroom was not clean. The bed had a lot of stain, and there was no blanket. The towels were not clean. There was also strong cigarettes smoke smell in the hallways.
Poor 1.0
Pros: The shower was ok. Water was hot. That’s about the only good thing I can say.
Cons: This facility truly needs torn down. So old and corroding. Everything about this facility needs updated.
Poor 1.0
Pros: This hotel is distressed and smells. Garbage left out in the halls along with terrible smells and roughed up furniture in the rooms. You all really need to be better informed about some of the hotels y¿all do business with. Were the rooms worth it? NO
Cons: See above. That¿s is the best I can say about it.
Poor 1.0
Pros: Nothing
Cons: All
Poor 1.0
Pros: The location was very accessible to anywhere in Rochester and really close to the airport
Cons: The whole hotel smelled of Cigarette. the towel were supposed to be white but has turned brown. There were no tissue paper and other toiletries in our rooms,
Poor 1.0
Pros: Close to the airport
Cons: No toilet paper No working TV remote Shower plumbing not attached properly shooting water all over the bathroom. No bedding...missing top sheet and comforter. I saved 2.oo over Best Western, worst decision ever. Worst hotel stay ever.
Poor 1.0
Pros: Nothing it was disgusting .
Cons: It was absolutely nasty. Looked like a crack house. Cigarette burns on the comforter. The absolute most disgusting hotel ever!
Good 7.2
Toilet seat was not attached, bedding was not warm, no water pressure, toilet didn't flush well
Poor 1.0
Cons: Staff rude and unprofessional. The motel and grounds unkept and rundown. Door to room was broken and the room and hallway dirty and smelled.
Poor 1.0
Cons: The room was dirty and the sheets have blood.
Mediocre 2.4
Floor linoleum greasy underfoot. Soap packet open on sink. No face cloths, towels were coarse and dingy. Shower weak. Plus no one cared- had the vibe of a welfare hotel. Left as soon as it was light.
Mediocre 3.6
Nobody at front desk when arrived. Had to wait. got into room and had to ask for towels & toilet paper
Mediocre 3.0
Pros: Plenty of hot water
Cons: Blanket, pillows and light bulb missing, no coffee maker, kept bashing my knee on the corner of the bed because desk was too close on one side. Door wasn¿t hung well, very difficult to close, had to be lifted up then pushed or pulled.
Mediocre 2.0
Disgusting location need to be shut down by hippa
Mediocre 3.0
Pros: Nice TV
Cons: 1. No towels when we arrived 2. Charged a $50 room deposit for a room that was already paid for. 3 days later the deposit has not been credited back to my account.
Good 6.0
Pros: Pre air conditioned
Cons: Lack of service
Good 6.0
Pros: Associates were friendly and checking in and out was simple.
Cons: The room was kind of disgusting. There appeared to be a dried blood stain on one comforter, the floors were extremely sticky, the shower looked like it hadn¿t been cleaned in a long time, the toilet paper holder was broken.
Mediocre 3.0
Pros: Nothing
Cons: Upon check in staff told me that I did not have a reservation! And that I needed to give him my credit card to pay again¿ Not too friendly! Room smelled bad. Dead bugs all in the window sills and in the corner on the floor by the window. No real blanke
Mediocre 2.0
Pros: location. Only came here because I had nowhere else to go
Cons: The rooms themselves stink really bad. Bathtubs and toilets are not cleaned. Animals are allowed.
Excellent 10.0
Pros: Free laundry and they hold your luggage for up to 24 hours after checkout which is very convenient
Cons: The room was a little small for the price but then again this is New York City
Okay 5.0
Pros: The room was clean. I left a nice tip for the room cleaner.
Cons: It is a two-star hotel for a three-star price.
Excellent 10.0
Pros: This is a excellent hotel to stay when it comes to customer service, price, cleanliness, and location. I ¿¿% recommend this hotel!!!
Cons: NOTHING!!
Mediocre 2.0
Pros: Location.
Cons: It was trashy and poorly maintained. Smelled like weed. There was a huge ice dam hanging off the second floor roof over the side entryway. If it were to have fallen it would have killed someone standing under it. They should block the area.
Good 6.0
Pros: No complaints everything was as expected
Cons: No issues
Mediocre 3.0
Pros: The maintenance man was extremely kind and professional. The location is right next to the airport but just far enough you don’t hear the noise and there are quite a few shopping centers Walmart, restaurants, grocery stores very close
Cons: dirty Feet stuck to the floor . Was given dirty towels twice. First room (nonsmoking) reeked of smoke there were holes in the walls. 2nd room heat didn’t work properly. Smoke detector disabled. Phone broken. Smelled of too much air freshene
Mediocre 2.0
Pros: Nothing - smelled like weed.
Cons: Weed smell and dirty rooms
Good 6.0
Pros: The staff at the hotel was very friendly and accommodating
Cons: The hotel was busy and had a lot of police presence
Excellent 10.0
Pros: The staff and kinss that they show me !!!!
Cons: Nothing
Excellent 8.0
Cons: Deposit of 100$ I didn’t like
Good 7.0
Cons: No ice in the lobby no vending machines
Mediocre 2.0
Pros: There was only 1 vending machine for drinks which was out of order. 2 towels that were faded pink,no wash cloth nor bathmat.But room was for 2 people.No ashtray.Halls filled with weed aroma. Just way overpriced for little offered. Don't stay here ever
Cons: There was only 1 vending machine for drinks which was out of order. 2 towels that were faded pink,no wash cloth nor bathmat.But room was for 2 people.No ashtray.Halls filled with weed aroma. Just way overpriced for little offered. Don't stay here ever
Mediocre 2.0
Pros: Price
Cons: They had no toilet paper in the room and the towels were dirty
Okay 4.0
Cons: Room was dirty everything
Mediocre 3.0
Pros: Three beef was soft and comfortable
Cons: The cable didn't work, no ashtrays, no ice buckets, and only one garbage can.
Okay 5.0
Pros: Price
Cons: It appears as if half of a renovation. Was completed but the entire project never finished. All the vending machines empty
Excellent 10.0
Pros: Was quiet
Cons: No
Okay 4.0
Cons: This hotel is in the middle of a renovation. My room had not been updated. Couldn't get the non-smoking room I requested, door latch broken in the room, and security door did not work.
Excellent 9.0
Pros: The best thing I like about this location was The closeness of the airport .
Cons: The least thing I like about this hotel was the fact that another guess was sitting on the steps with her huge dog and I had to pass her and her huge dog to go up the steps to get to my room.
Good 7.6
Fully satisfied with every thing. Will stay again if I can do as well
Okay 4.0
Pros: The staff spoke to us as we came out & in. Very personal
Cons: Our room was not cleaned. We only had 1 hand towel & 1 washcloth, however when we requested another set it was brought promptly.
Okay 4.0
I went there earlier in the day to check in. I had no desire to return after dark to use. I ended up booking a different hotel. Horrible location, not kept outside, smelled in hallways. People living there.
Excellent 8.4
I made double bookings at the hotel by mistake. Manager kindly approved one cancellation (at 10pm) without any issue. Thank you for the understanding.
Good 7.1
It was ok.
Okay 4.0
Pros: The staff was very friendly and helpful
Cons: The bathtub dripped, there were bugs in the room, the toilet didn't flush well, there was no clock, the bedspread on one bed and the blanket on the other had burn holes in them, the floors in the bathroom were slimy and the floors in the bedroom was sticky. You had to PAY for the interent.
Okay 5.7
Pros: Location and price
Cons: I only had one trash can. I had to go to the bathroom every time I wanted to throw out something. The bed sheet also had a bloodstain on it. I don't know if that was mine or someone else cuz I noticed the presence of mosquitos. Coffee machine was broken
Mediocre 3.4
Cons: Rooms were very dirty. After 2 days, we went to a super 8 for the other 3 days we needed.
Mediocre 3.7
Pros: Nothing
Cons: Bath thub faucet leaked. The constant dripping sound was not pleasant. The bathroom fan rattled. The toilet flush lever did not operate properly. The room wasn't very clean, hair, dust and grey stains in the bathtub. The second floor had a constant lingering smell of pot. The staircase door is very loud. Patrons were talking, laughing, yelling, cursing, running, throwing things from my arrival at around midnight, up until around 3 am. Highway and planes(?) can be heard clearly. The staff never intervened to keep the noise down. I didn't sleep.
Okay 4.0
Pros: It was close enough to the airport and local stores.
Cons: Not a very pleasant stay. Now I know why they have carpets in hotels. The upgrade amenities could have been better spent on getting comfortable beds. They charge for travel toothbrushes....what hotel does that? I thought those were normally complementary. And the icicles hanging near the back door...talk about a lawsuit waiting to happen.
Good 6.8
Pros: Location, price, clean, simple.
Cons: Smell of tobacco in "non-smoking" room, some loud guest chatter on Saturday night.
Mediocre 2.0
Cons: I was arriving late in Rochester and leaving my hotel to fly back to Boulder at 3:30 am. I just needed a quick, close stop to sleep for a few hours before I traveled again. I was traveling alone at that point. I booked the room based on Kayak reviews and also it not having a presence on the bed bug registry (I'm a little unhinged when it comes to possible infestations of any kind). I'd never been to Rochester and wanted something super close and convenient to the airport, clean, no frills, etc. because I really needed just the bed. I arrived and checked in just fine/paid for my room. I found my way to it through a series of long empty halls on the second floor. The room was fine, pretty much what I expected...clean and basic. I unpacked the few things I would need for early morning and sat down on the bed and turned on the weather channel. About five minutes later, the room phone rang. I picked it up and the voice on the other end said, "This is the front desk. Do you need your room serviced?" I said I didn't and he asked if I was sure. I said I was and hung up. The room was a little dusty and I thought maybe it had been unoccupied for a stretch since I didn't see another soul on the whole second floor. I didn't give the phone call a second thought until a few minutes later when the room phone rang again. I picked it up and the same voice said, "This is the front desk and we need you to come down here." I asked why and he said, "You just need to come down here right now." My mind raced from maybe there was a fire or a death at home or my rental car got hit. The head covered a lot of possibilities quickly. Not understanding and starting to freak out a little bit, I asked what this pertained to and he said, "Ma'am, you need to get down here now." I was confused and stumbling and said something about being in the middle of something, so could I come down in 15 minutes. He said, "No. You need to come now. You didn't pay for your room and if you don't come down here now, the police are going to take you." I was shaking at this point and asked, "Take me where?" He said, "Into custody." I said, "What for?" and again he said, "You didn't pay for your room." I was very upset and nervous about what was going on and insisted I did pay when I checked in and that he was standing right there when I slid my card and had it approved. I also told him that I have text alerts for all transactions from my bank and that I got one immediately when I swiped my card, plus I had my receipt sitting right in front of me. He said, "You didn't pay and if you don't come down here right now, the police are coming up to get you." I said to please send them because I didn't understand what is going on and hung up. I immediately used my cell to call 911 and told the dispatcher what went down. He told me to lock the deadbolt and stay in my room. He said no police were in the lobby and that someone was either trying to lure me into the hall to do me harm or trying to get me out of
Red Roof Inn Rochester - Airport - Rochester
Rated no. 15
4.9
Okay 4.9
Based on 668 reviews
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