Traveller reviews
Overall rating
7.9
Good
Based on 3,199 reviews
Boarding
8.0
Comfort
7.9
Crew
8.2
Entertainment
7.7
Food
7.6
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Avianca information
| IATA code | TA |
|---|---|
| Routes | 6 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 3 |
| Top airport | Managua Augusto C Sandino |
Avianca traveller reviews
Pros
"But overall a great experience!"
(in 22 reviews)
"crew with outstanding customer service."
(in 14 reviews)
"The crew was very nice"
(in 228 reviews)
Cons
"The flight on time."
(in 134 reviews)
"Seats more comfortable, ."
(in 88 reviews)
"Flight was delayed 4 hours."
(in 306 reviews)
Recent reviews
Traveller rating
447
204
136
86
132
Find reviews that mention:
customer service
la comida
flight was on time
flight attendants
good food
great service
seats were comfortable
flight crew
great crew
day early
great flight
great experience
flight was comfortable
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10.0
Pros: I made the mistake booking a seat at a row in front of the wing exists and it did not recline but no one else in my row so I laid across the seats at midnight.
Cons: I got stuck in check in line the day before at 0600 90 min before my flight with 4 others. I had to re-book and came in 3 hours early to get in okay sitting 60 minutes at the gate. If they had had announced to move us forward all would have boarded on time.
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7.3
Pros: The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons: They need to work the food and entertainment
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2.0
Cons: Eventhough we ptovide all necessary documents Avianca staff in Airport Punta Cana ignored us and did not allow to fly. After that i made a complaint to Avianca Customer Service Administration about this, but no reply yet.
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8.0
Pros: The easy way of checking in .
Cons: Better food
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2.0
Pros: nothing
Cons: information... ANY information!
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5.0
Cons: Attitude from crew. The really need coaching reg customer service.
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5.3
Cons: Wifii should be free. Tockets are not cheap and therefore included. Improvement of food is also necessary
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10.0
Pros: Hot meal was great Comfortable seats
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10.0
Pros: Boarding was fast. Crew was nice.
Cons: Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there.
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10.0
Pros: Comfortable seats Hot meal
Cons: All was great
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10.0
Pros: Everything
Cons: Passengers should respect luggage’s space
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10.0
Pros: Crew was great Food was good
Cons: Plane was older and a little worn
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10.0
Pros: The crew was amazing and the seats were very comfortable too
Cons: Nothing
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9.0
Pros: La atencion que tienen muy buena y muy profesional
Cons: Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue corto
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10.0
Pros: crew with outstanding customer service
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4.0
Pros: Nothing
Cons: Change the whole system be more kind and human Don’t bleed the poor people who work hard to visit their families, your fares are too high for the service you offer.
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9.0
Cons: There could have been more movie options for the personal entertainment system in business class.
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2.6
Pros: not much
Cons: same reasons as before
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7.6
Pros: Crew was great. Wine was also good
Cons: Food could have been much better.
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8.4
Pros: This flight is so shaker that there is nothing to say about it between take off and landing.
Cons: Boarding process could have been better if you had someone move people to the side from other groups that were not called. Just saying in the load speaker doesn’t do the job.
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6.5
Pros: La atencion personal abordo es muy amable. Pero no hay snack. Solo sodas y agua. Eso no es bueno.
Cons: Las escaleras del avion son muy fragiles e incómodas. Personas mayores como yo necesitan ayuda para subir gradas con equipaje de mano., y no hay.
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5.0
Cons: Hot cabin. No entertainment without paying. Passenger next to me vomiting, pressed call light NO one came, until crew walking bye. Then crew member refused to take bag of vomit from passenger. She had to carry it off the plane and dispose of it herself.
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10.0
Pros: Great crew mom got diabetic food said it was really good
Cons: Excellent
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10.0
Pros: The service and the price.
Cons: There’s nothing to change is great as it is.
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10.0
Pros: Comfortable seat, the crew was really nice and everything was on time
Cons: Actually I can’t think of something to improve everything was correct.
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10.0
Pros: Everything
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4.0
Pros: Crew was good.
Cons: Work out the delays with better planning
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9.6
Cons: Excellent
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10.0
Cons: Exelente
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10.0
Pros: Excellent
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2.0
Pros: A crew waiting at the plane entrance and help me with my carry on. Very friendly.
Cons: Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM
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10.0
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
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9.6
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
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7.6
Pros: Yes very kind
Cons: Improve the food
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6.6
Pros: Seats were old, with spots.
Cons: A modern aircraft with personal screens as in other Avianca flights to South America.
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8.0
Pros: Seats were good and they have personal screens.
Cons: No coments
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6.3
Pros: Nothing outstanding. Met expectations
Cons: Avianca has an additional security screening at the gate at San Salvador airport. It didn't add any more security, and no other airline has this. Not flying with them again as long as they have this unnecessary process
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7.3
Pros: Left on time.
Cons: Wait in the buss to the plane was tooooo long and hot with nooooo air conditioning.
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8.0
Pros: The crew was efficient and we left on time.
Cons: Food less bland. Seats could be more comfortable.
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9.3
Pros: The seats were super comfortable on the upgraded jet.
Cons: The food could have been better. But overall a great experience!
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3.6
Pros: Timing
Cons: Food and entertainment
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6.0
Cons: Overall nothing outstanding
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10.0
Pros: The crew was very nice.
Cons: The technology on the plane
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5.2
Pros: Food
Cons: Entertainment
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9.3
Cons: I personally think Avianca Has made a big change in last 2 years, everything was great this time with my trip. Keep it up avianca. ❤️
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3.0
Pros: Na
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9.3
Pros: Comfortable seats
Cons: Would like my own screen for entertainment
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10.0
Pros: Confortable. Personal screen. Food was good
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8.6
Pros: Great crew.
Cons: entertainment. It was a 4.5hr flight from San Salvador to Toronto (after a 2hr very comfortable flight from bogota to San Salvador) with a movie chosen by the airline.
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8.0
Cons: Old plane, too ceowded
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9.0
Pros: I can say Easy smooth everything.
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6.6
Pros: The reason I rated this excellent is that the first lady at the baggage check-in desk did her best to put me and my fiance by assigning us together on the seat number 12 even though I lost my premium seat 7D- but I can forget that pain.
Cons: Food needs dire improvement. I used to love Avianca because of the food and drink but now the food and drinks are very nominal compared to Avianca's own track record as I flew quite a few time with Avianca.
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8.6
Pros: Friendly staff
Cons: Good overall
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6.0
Seat choice
Pros: Nice service. Free wine!
Cons: I had chosen my seats in advance, or so I thought, but was given different seats in the last row.
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8.6
Pros: Amabilidad y atención del personal Asientos cómodos Desayuno
Cons: No me gustó la película, pudo ser algo que interese a más personas
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7.6
Cons: The crew must tell other passengers to behave.
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7.0
Pros: Basic service
Cons: Food
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7.3
Pros: Crew attentive
Cons: Bathrooms were a mess; chair space too small, leg space too limited; not comfortable!
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2.6
Cons: Flight was delayed 4 hours. Did not have kids meal that we had pre-ordered. No tv, no connector for phone, bad service from the crew.
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10.0
Cons: LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad.
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Flight status
Avianca route map
Top airports served by Avianca
Avianca contact information
- TA IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Avianca El Salvador is a dependable airline operating in Latin America, with a primary hub in San Salvador. The carrier runs services to more than 10 countries throughout South America, the Caribbean and North America with a focus on Honduras, Mexico, Colombia and Ecuador. Connections to the United States have also been developed, with routes available to both the west and east coast.
Belonging to Avianca Holdings, the carrier is associated with a number of branded subsidiaries across Latin America countries, such as Costa Rica, Ecuador, Peru and Nicaragua. The grouped partnership of airlines allows each to increase operation flexibility and share facilities within the region. Benefits are passed down to customers and include connected services and smooth transfers.
Joining the Star Alliance in 2012, Avianca El Salvador made a decisive move to offer a more global product. The alignment with members that include United Airlines, Turkish Airlines, Lufthansa, Air Canada and Air China provides a wider reaching network and allows passengers to purchase round-the-world tickets. The association also means that Business Class customers are able to access Star Alliance lounges in more locations. A separate codeshare agreement is maintained with major Spanish carrier Iberia.
Exclusively Airbus aircraft make up the fleet. There is a preference for medium-distance jets with slim bodies, as Avianca El Salvador focuses on trips that are less than 5h. Models within the A320 family are regularly flown, carrying roughly 150 passengers. Both Economy and Business Class are available, with the upgraded section containing only 12 seats and offering more privacy. Noise-cancelling headphones are also supplied.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.