Traveller reviews
Overall rating
7.9
Good
Based on 3,095 reviews
Boarding
8.0
Comfort
7.9
Crew
8.2
Entertainment
7.8
Food
7.6
Avianca El Salvador information
| IATA code | TA |
|---|---|
| Routes | 8 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 4 |
| Top airport | San Salvador El Salvador Intl |
Avianca El Salvador traveller reviews
Pros
"Kindly employees, flights on time"
(in 84 reviews)
"The crew was nice, too"
(in 103 reviews)
"The seats were comfortable."
(in 15 reviews)
Cons
"Resulting in a missed flight."
(in 96 reviews)
"Avianca customer service was aweful."
(in 13 reviews)
"Flight was delayed 5+ hours."
(in 12 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
flight was delayed
la comida
flight attendants
flight was on time
good food
flight crew
great service
seats were comfortable
great flight
day early
missed flight
-
10.0
Pros: The service and the price.
Cons: There’s nothing to change is great as it is.
review from
-
10.0
Pros: Comfortable seat, the crew was really nice and everything was on time
Cons: Actually I can’t think of something to improve everything was correct.
review from
-
10.0
Pros: Everything
review from
-
4.0
Pros: Crew was good.
Cons: Work out the delays with better planning
review from
-
9.6
Cons: Excellent
review from
-
10.0
Cons: Exelente
review from
-
10.0
Pros: Excellent
review from
-
2.0
Pros: A crew waiting at the plane entrance and help me with my carry on. Very friendly.
Cons: Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM
review from
-
10.0
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
-
9.6
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
-
7.6
Pros: Yes very kind
Cons: Improve the food
review from
-
6.6
Pros: Seats were old, with spots.
Cons: A modern aircraft with personal screens as in other Avianca flights to South America.
review from
-
8.0
Pros: Seats were good and they have personal screens.
Cons: No coments
review from
-
6.3
Pros: Nothing outstanding. Met expectations
Cons: Avianca has an additional security screening at the gate at San Salvador airport. It didn't add any more security, and no other airline has this. Not flying with them again as long as they have this unnecessary process
review from
-
7.3
Pros: Left on time.
Cons: Wait in the buss to the plane was tooooo long and hot with nooooo air conditioning.
review from
-
8.0
Pros: The crew was efficient and we left on time.
Cons: Food less bland. Seats could be more comfortable.
review from
-
9.3
Pros: The seats were super comfortable on the upgraded jet.
Cons: The food could have been better. But overall a great experience!
review from
-
3.6
Pros: Timing
Cons: Food and entertainment
review from
-
6.0
Cons: Overall nothing outstanding
review from
-
10.0
Pros: The crew was very nice.
Cons: The technology on the plane
review from
-
5.2
Pros: Food
Cons: Entertainment
review from
-
9.3
Cons: I personally think Avianca Has made a big change in last 2 years, everything was great this time with my trip. Keep it up avianca. ❤️
review from
-
3.0
Pros: Na
review from
-
9.3
Pros: Comfortable seats
Cons: Would like my own screen for entertainment
review from
-
10.0
Pros: Confortable. Personal screen. Food was good
review from
-
8.6
Pros: Great crew.
Cons: entertainment. It was a 4.5hr flight from San Salvador to Toronto (after a 2hr very comfortable flight from bogota to San Salvador) with a movie chosen by the airline.
review from
-
8.0
Cons: Old plane, too ceowded
review from
-
9.0
Pros: I can say Easy smooth everything.
review from
-
6.6
Pros: The reason I rated this excellent is that the first lady at the baggage check-in desk did her best to put me and my fiance by assigning us together on the seat number 12 even though I lost my premium seat 7D- but I can forget that pain.
Cons: Food needs dire improvement. I used to love Avianca because of the food and drink but now the food and drinks are very nominal compared to Avianca's own track record as I flew quite a few time with Avianca.
review from
-
8.6
Pros: Friendly staff
Cons: Good overall
review from
-
6.0
Seat choice
Pros: Nice service. Free wine!
Cons: I had chosen my seats in advance, or so I thought, but was given different seats in the last row.
review from
-
8.6
Pros: Amabilidad y atención del personal Asientos cómodos Desayuno
Cons: No me gustó la película, pudo ser algo que interese a más personas
review from
-
7.6
Cons: The crew must tell other passengers to behave.
review from
-
7.0
Pros: Basic service
Cons: Food
review from
-
7.3
Pros: Crew attentive
Cons: Bathrooms were a mess; chair space too small, leg space too limited; not comfortable!
review from
-
2.6
Cons: Flight was delayed 4 hours. Did not have kids meal that we had pre-ordered. No tv, no connector for phone, bad service from the crew.
review from
-
10.0
Cons: LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad.
review from
-
9.6
Pros: Seats were better than others airlines and the crew always helped
Cons: No negative comments about my experience
review from
-
9.6
Pros: Food was reasonable and the crew was great.
Cons: I dont have any negative comments about my experience on this flight. I will use them again
review from
-
2.0
Cons: I waited for too long to aboard.
review from
-
4.0
Cons: Schedule of flight was not true. I waited for too long to aboard my second leg.
review from
-
4.3
Pros: That it’s a Direct flight.
Cons: Customer service is terrible with this airline.
review from
-
4.6
Pros: The fact that i got a flight.
Cons: Crew service needs a lot of improvement on how to treat guest.
review from
-
3.6
Cons: It would be better if avianca didn’t sell one of my family tickets and try to make one person stay over night at a hotel. They fix the situation after 2 hours but was super bad and over load plain. They were even offering money so people could stay for another night. Horrible system they have
review from
-
8.3
Pros: Crew was amazing, seat was comfortable, was a pleasant flight
Cons: Taste of food in general, was a little dry and the meat was tough
review from
-
7.0
Cons: Delayed leaving left very little time for connecting flight
review from
-
5.2
Pros: Seat esa confortable
Cons: Provide soñé snack
review from
-
9.3
Cons: Entretenimiento y comida
review from
-
5.3
Cons: Seat had no functioning audio so I switched with the person next to me. That seat wouldn’t recline.
review from
-
6.8
Pros: Small airplane
Cons: Provide snack
review from
-
10.0
Cons: Muy eficientes y muy profesionales
review from
-
9.0
Pros: legroom is good
Cons: food could be better
review from
-
6.6
Cons: Food
review from
-
3.6
Cons: boarding and unboarding
review from
-
6.3
Pros: Flights were all on time, even connecting through San Salvador. No problems.
Cons: Pretty basic service. No problems, but not cushy.
review from
-
10.0
Pros: crew was great and seats super comfy
review from
-
8.3
Cons: I have to say that the original fly was changed because it was delayed, it changes a lot the experience, I know there are unexpected things in a fly but I had to change my original plan
review from
-
2.0
Pros: Arrived at 1240 for my flight that was leaning at 140. Couldn't find where to go. I asked and was directed the wrong way. Once I found the correct way they told me it was too late and I couldn't board the plane. Offered no help to find another flight.
review from
-
3.0
Cons: Crew did not supply wheelchair service.
review from
-
7.3
San Salvador to San Jose
Pros: Seats were comfortable, flight attendants were nice.
Cons: Entertainment was lacking.
review from
-
10.0
Pros: The service and the price.
Cons: There’s nothing to change is great as it is.
review from
-
10.0
Pros: Comfortable seat, the crew was really nice and everything was on time
Cons: Actually I can’t think of something to improve everything was correct.
review from
-
10.0
Pros: Everything
review from
-
9.6
Cons: Excellent
review from
-
10.0
Cons: Exelente
review from
-
10.0
Pros: Excellent
review from
-
10.0
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
-
9.6
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
-
9.3
Pros: The seats were super comfortable on the upgraded jet.
Cons: The food could have been better. But overall a great experience!
review from
-
10.0
Pros: The crew was very nice.
Cons: The technology on the plane
review from
-
9.3
Cons: I personally think Avianca Has made a big change in last 2 years, everything was great this time with my trip. Keep it up avianca. ❤️
review from
-
9.3
Pros: Comfortable seats
Cons: Would like my own screen for entertainment
review from
-
10.0
Pros: Confortable. Personal screen. Food was good
review from
-
8.6
Pros: Great crew.
Cons: entertainment. It was a 4.5hr flight from San Salvador to Toronto (after a 2hr very comfortable flight from bogota to San Salvador) with a movie chosen by the airline.
review from
-
9.0
Pros: I can say Easy smooth everything.
review from
-
8.6
Pros: Friendly staff
Cons: Good overall
review from
-
8.6
Pros: Amabilidad y atención del personal Asientos cómodos Desayuno
Cons: No me gustó la película, pudo ser algo que interese a más personas
review from
-
10.0
Cons: LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad.
review from
-
9.6
Pros: Seats were better than others airlines and the crew always helped
Cons: No negative comments about my experience
review from
-
9.6
Pros: Food was reasonable and the crew was great.
Cons: I dont have any negative comments about my experience on this flight. I will use them again
review from
-
9.3
Cons: Entretenimiento y comida
review from
-
10.0
Cons: Muy eficientes y muy profesionales
review from
-
9.0
Pros: legroom is good
Cons: food could be better
review from
-
10.0
Pros: crew was great and seats super comfy
review from
-
7.6
Pros: Yes very kind
Cons: Improve the food
review from
-
6.6
Pros: Seats were old, with spots.
Cons: A modern aircraft with personal screens as in other Avianca flights to South America.
review from
-
8.0
Pros: Seats were good and they have personal screens.
Cons: No coments
review from
-
7.3
Pros: Left on time.
Cons: Wait in the buss to the plane was tooooo long and hot with nooooo air conditioning.
review from
-
8.0
Pros: The crew was efficient and we left on time.
Cons: Food less bland. Seats could be more comfortable.
review from
-
8.0
Cons: Old plane, too ceowded
review from
-
6.6
Pros: The reason I rated this excellent is that the first lady at the baggage check-in desk did her best to put me and my fiance by assigning us together on the seat number 12 even though I lost my premium seat 7D- but I can forget that pain.
Cons: Food needs dire improvement. I used to love Avianca because of the food and drink but now the food and drinks are very nominal compared to Avianca's own track record as I flew quite a few time with Avianca.
review from
-
7.6
Cons: The crew must tell other passengers to behave.
review from
-
7.0
Pros: Basic service
Cons: Food
review from
-
7.3
Pros: Crew attentive
Cons: Bathrooms were a mess; chair space too small, leg space too limited; not comfortable!
review from
-
8.3
Pros: Crew was amazing, seat was comfortable, was a pleasant flight
Cons: Taste of food in general, was a little dry and the meat was tough
review from
-
7.0
Cons: Delayed leaving left very little time for connecting flight
review from
-
6.8
Pros: Small airplane
Cons: Provide snack
review from
-
6.6
Cons: Food
review from
-
8.3
Cons: I have to say that the original fly was changed because it was delayed, it changes a lot the experience, I know there are unexpected things in a fly but I had to change my original plan
review from
-
7.3
San Salvador to San Jose
Pros: Seats were comfortable, flight attendants were nice.
Cons: Entertainment was lacking.
review from
-
4.0
Pros: Crew was good.
Cons: Work out the delays with better planning
review from
-
2.0
Pros: A crew waiting at the plane entrance and help me with my carry on. Very friendly.
Cons: Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM
review from
-
6.3
Pros: Nothing outstanding. Met expectations
Cons: Avianca has an additional security screening at the gate at San Salvador airport. It didn't add any more security, and no other airline has this. Not flying with them again as long as they have this unnecessary process
review from
-
3.6
Pros: Timing
Cons: Food and entertainment
review from
-
6.0
Cons: Overall nothing outstanding
review from
-
5.2
Pros: Food
Cons: Entertainment
review from
-
3.0
Pros: Na
review from
-
6.0
Seat choice
Pros: Nice service. Free wine!
Cons: I had chosen my seats in advance, or so I thought, but was given different seats in the last row.
review from
-
2.6
Cons: Flight was delayed 4 hours. Did not have kids meal that we had pre-ordered. No tv, no connector for phone, bad service from the crew.
review from
-
2.0
Cons: I waited for too long to aboard.
review from
-
4.0
Cons: Schedule of flight was not true. I waited for too long to aboard my second leg.
review from
-
4.3
Pros: That it’s a Direct flight.
Cons: Customer service is terrible with this airline.
review from
-
4.6
Pros: The fact that i got a flight.
Cons: Crew service needs a lot of improvement on how to treat guest.
review from
-
3.6
Cons: It would be better if avianca didn’t sell one of my family tickets and try to make one person stay over night at a hotel. They fix the situation after 2 hours but was super bad and over load plain. They were even offering money so people could stay for another night. Horrible system they have
review from
-
5.2
Pros: Seat esa confortable
Cons: Provide soñé snack
review from
-
5.3
Cons: Seat had no functioning audio so I switched with the person next to me. That seat wouldn’t recline.
review from
-
3.6
Cons: boarding and unboarding
review from
-
6.3
Pros: Flights were all on time, even connecting through San Salvador. No problems.
Cons: Pretty basic service. No problems, but not cushy.
review from
-
2.0
Pros: Arrived at 1240 for my flight that was leaning at 140. Couldn't find where to go. I asked and was directed the wrong way. Once I found the correct way they told me it was too late and I couldn't board the plane. Offered no help to find another flight.
review from
-
3.0
Cons: Crew did not supply wheelchair service.
review from
Flight status
Avianca El Salvador route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
451
Havana
HAV
San Salvador
SAL
450
San Salvador
SAL
Havana
HAV
315
San Salvador
SAL
Managua
MGA
314
Managua
MGA
San Salvador
SAL
396
Managua
MGA
Miami
MIA
397
Miami
MIA
Managua
MGA
Top airports served by Avianca El Salvador
Avianca El Salvador contact information
- TA IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
