Pick up was just ok, rude coworker in the office
The online reservation process seemed easy, and confirmed I could pick up a car at a downtown Nashville location. But at that location, I was told I'd have to pick up a car at the airport - a time-wasting hassle. There, they couldn't honor my reserved car, requiring a new reservation for ~$50 more. Directions from the airport desk to the pick-up location were confusing. Then, canceling my first reservation was another confusing, time-wasting hassle requiring several calls. Once I finally got to it, the car itself was fine and my drive went smoothly - just a little more tired...
All was good exept the deposit we paid was never released , we can not get our deposit money back as our bank need a letter from Avis to release the deposit back to our account .
The trunk was not clean. Had Christmas tree pine needles in it. We were not given instructions that our hotel room key needed to be programmed to exit the garage gate. We had to get the valet to open the gate. Nobody was there to receive the keys at drop off. We texted the number provided with no response. We did arrive 45 minutes early but waited until after our scheduled drop off time. Texted again letting them know keys were put in the Dropbox. They responded to confirm and said they did not receive the first text earlier. Later, I got a call saying they were returning my call (I had not called them). Better communication and someone onsite when scheduled would be an improvement but the employee who helped when we picked up the car was very nice.
Horrible. Rented a van weeks ago. Verified the day before and response was YES! Arrive and no van available. Zero. Nada. And we had a card load of people to transport. Very disappointed. Avis is on our “avoid” list.
The avis location closed at noon and our pick up was at noon. We had to pay for an additional lyft to get to the airport. After talking to avis on the phone we had to change the whole reservation. Why would they schedule a pickup at the time they close?
