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Recent reviews

• 3.3 Mediocre

  CUN MEX Flight 3155, Sep 07, 2016

  No legroom. No organisation at check in.

  Cons: Thick old-fashioned seats on our recently refitted aircraft meant that I was crammed in with my knees firmly into the seat in front. I'm not that tall either so I would hate to be a tall person with this configuration. At check-in, the queue at MEX was very long and disorganised. It took 1 hour and 15 minutes to get to the front. There was no option for bag drop or online check in which would have massively sped up the whole process. VivaAerobus need to learn a lot from the European low cost airlines who make all of this seem easy !
• 6.0 OK

  VER CUN Flight 9132, Jun 24, 2016

  Plane full of teenagers

  Pros: Comfy chairs and we were in boarding group 1

  Cons: There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue
• 3.3 Mediocre

  CUN MEX Flight 3155, Sep 07, 2016

  No legroom. No organisation at check in.

  Cons: Thick old-fashioned seats on our recently refitted aircraft meant that I was crammed in with my knees firmly into the seat in front. I'm not that tall either so I would hate to be a tall person with this configuration. At check-in, the queue at MEX was very long and disorganised. It took 1 hour and 15 minutes to get to the front. There was no option for bag drop or online check in which would have massively sped up the whole process. VivaAerobus need to learn a lot from the European low cost airlines who make all of this seem easy !
• 6.0 OK

  VER CUN Flight 9132, Jun 24, 2016

  Plane full of teenagers

  Pros: Comfy chairs and we were in boarding group 1

  Cons: There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue

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