stayed for 2 nights hotel was clean and staff where friendly location close enough to the main streets but not too close would stay at the hotel again
Courtious staff, clean and quiet hotel in a great location.
A good location for exploring Ostend. Close to town,beaches and marina. Although secure, the car park is two blocks away. No other hotel that we have ever stayed at have insisted on keeping our car keys ''for insurance purposes''. Our 'Superior Room' was basic - not even a toilet roll holder in the bathroom. Reception staff, although quite efficient, should take a refresher course in how to deal with customers in a more pleasant manner.
Proximity to the centre Quality of room, unfriendliness of staff
staff at reception pleasant and helpful, lovely wood panelled bar, great for a quiet drink in the evening. breakfast had good selection, nice start to the day.
Location, Car garaging,Breakfast. Very pleased with the travel directions included with the booking documentation. Nothing disliked
hotel reception staff very friendly and helpful, bright and cheerful decor, towels changed every day room cleaned every day , breakfast buffet much varied and plentiful. having to hand in my car key, and my car was moved by a member of staff.
the staff are excellent, very helpful and pleasant, the best i have had thank you. I think you should have facilities for coffee in the room also an iron and board
The staff were friendly and breakfast was excellent There was a faint smell of cigarettes in the room as well as a cigarette burn hole in the sheets
It was convenient for our purposes. We used little of the facilities
The apartment was clean, tidy and comfortable. The cooking utensils were adequate rather than impressive. The hot water was luke warm only on the last day.
There is a Pavemnt Bar/Bistro directly opposite the Hotel! in an area that is otherwise very isolated. You do need a Car to get to the beach tho it isnt that far. Hotel is a Fantastic Design. No Coffea available or even a coffea machine. Very Quiet at Night, no Nightclubs in Area loccally.
Very quiet location and large, excellent apartment style room. Good value breakfast and friendly staff too. Free parking on site.
breakfast and looking at the chic dining room, new year's menu costs125 euro with wine noisy vent outside the room, small bathroom with mirror placed too high and very poor light, not easy to find the light-switch in the corridors
the breakfast buffet rooms were a bit small, bathroom too
access to the beach and the central location the breakfast was normally from 8AM on. I wanted to have it 15 min earlier, which was not possible. They even changed the next morning breakfast starting time to 8:30, which was even worse than what I wanted. So, my 2 kids and I were not able to have breakfast at all, which was in principle included in the price!
Great location and nice breakfast Terrible beds and a slight stale smell in the room. It's maybe a little expensive for the size and quality of the room.
It was close to the beach/seaside, maybe a 200 meter walk. Owners spoke good English. Parking can be a problem. We booked it because of the weekend rate. In the pop down highlighting this special rate I noticed "reservation in restaurant required" which I interpretted to mean you needed a reservation to eat in the restaurant.
Would recommend this hotel. Good price/quality and clean room. Close to the beach. Bed...bad mattress
pleasant atmosfere, nice personel, good breakfest the bed was too small for our two, so we got a room with a greater bed
Room space noise of shower ventillation, no climatisation
Efficient and courteous receptionist. Good breakfast. Nice room. View from bedroom onto courtside was not good but this was not the fault of the hotel. What could have been done to improve it was to remove cans and rubbish etc from the roof onto which the room overlloked.
Friendly staff, cleanliness of the room,value for money.
Excellent location, friendly and helpful staff, very clean and "fonctionnel" studio.
Its very close proximity to a Tram station Like I said fact about not being able to use American Express
On the beach front, handy for the restaurants bars and casino. Views are beautiful. Little or no ventilation in the ground floor studios, one studio bathroom was too narrow and badly designed.
decor, staff building workat seven in the morning!
A very reasonably priced, clean hotel with helpful staff. The room was adequate, the shower excellent and the breakfast ample and tasty.
The staff were amazingly helpful and friendly. The room was modern (not common at hotels in Belgium), clean and comfortable. Trams run frequent and very close to hotel, handy to hop on and off the tram, but not much chance for a lie in.
Easy location, welcoming staff, and very nice decor in the bathroom and the breakfast room.
The management and staff were first rate and very hospitable. The breakfast was also very good. The only negative comment was the wifi connection where we were on the 4th floor did not work for us.
central location, good breakfast, reliable WiFi cramped room,
free internet, good choice of food for breakfast
Good breakfast, pleasent staff, clean room, excellent position in the city (in center and near beach).
The hotel needs full refurbishment, depressing to stay in
Cleanliness of the whole Hotel and the location near the "Digue" and the Town-center. Very old, should be redone.
Conveniently situated near the harbour and restaurants
The breakfastroom was modern and there was a good selection for breakfast and it was tasty. On arrival our room was not ready and very dirty and the interior was very old and could do with modernisation.
Size of rooms Smoking in lounge
The Staff were friendly and the Owner was very nice had a nice chat one night just pleasant
very clean rooms and good breakfast - close to centre
the location, very close to the beach/shops/restaurants & The cleanliness of the hotel
Breakfast buffet was excellent Parking charges at the hotel were extremely expensive
The staff were very friendly and helpful, breakfast was also very good. The rooms were clean and tidy, with sonsistently hot water at a good pressure for showering. The batch was fairly small which made showering difficult without getting slightly tangled in the shower curtain.
Good location near the beaches; quiet. Rooms are a bit small for 2 persons, beds are separate, mattresses a bit too soft.
good location friendly staff good sauna stones throw from beach and tram v good japanese restuarant opposite A little pricey for a 3 star
The location was very good. The pub itself had a good atmosphere The restaurant was excellent The owner was charming Did not in anyway conform to the description on Booking.com neither pictures or amenities. Our room was not cleaned. The bathroom in our room was a real danger with the light and hairdryier socket actually touching the tap in the wash basin.
Friendly and clean Steep stairs. Not open when we arrived.
Location En-suite facilities
comfortable bed accodation for 4 people in 1 room.lovely evening meals narrow stairs, very very noisey on sat night kept awake from 1.30 am until 2.45am not ideal with children.
It was a very friendly place just 5 minutes wall from the beach. The food was excellent and the bar is open untill 3 am, but you do not hear any noise upstairs in the rooms. I would certainly stay there again.
The only thing I liked about the Pipers was the location The photos of the rooms on The Pipers web site was nothing like the room we had. It states rooms have kitchen and fridge,room no1 did not.The roo was small and very basic.The parking facilities are a busy public car park down the road.Ignorant and unfreindly staff.
Very friendly staff, the room was very quiet, no noise neither from the bar nor the street. And the towels smelled so nice! :) The shower was brand new. We were very happy with our stay.
Dust all over, the room is not often cleaned... But themost disturbing was the impossibility to flush the toilet !!!!!! The flushing mechanism was broken, inacceptable in an hotel !!!!!!!
the food was superb.Location ,friendliness of the staff even though they were extremely busy due to the volume of customers in the bar not enough staff to cover as the bar/restaurant was continually full with customers and we were unable to dine on the second evening due to the number of customers in the bar
easy walk to the Beach only 5 mins from the shops and resturants. the food served at the Pipers is well worth having The room was on the small side, parking was not that easy to get a space and the breakfast was very dissapointing.
I stayed one night and I didn't like it
I did not like fact that on the outside of the building it was advertised as the Oostende Hotel and there was no indication that it was the Royal Astor
Closeness to be beach and city center The staff was - given a few exceptions - all but friendly. The rooms were shabby (stains on carpet, run down bathroom)...
Nothing The site says there is a pool, there was a pool but it was not in working condition. I booked this hoter for the pool, the staff did not work with me because I was not happy. I asked for a bed for a child they did not have one in my room. The pictures showed the room as to be great, the room was horribly dirty with stains on the carpent and bedspread.
The pool availability which is why we picked the hotel for our grandson having stayed there previously. The lack of parking
The distance to the sea of less than 100 meters. The hotel stuff at the reception was not very friendly, just formal.
Nothing The room was very basic and the carpet was badly stained. The general feel about it was 'shabby'. Took breakfast at 0830 hrs and food was cold.
Excellent location for the seafront and very helpful staff. Ample car parking in underground car park not far away. Recommend upgrading to a room with a view for the few Euros more. none
It was very close to the beach and all the shops were close by too.
friendly and helpful staff The room furnishings
This family ran hotel was very well run, the staff were friendly and helpful .Everything was spotlessly clean ,the food was perfect and the staff were always at hand replenishing everthing as it was been eaten
A good central hotel with excellent staff always willing to help
the staff were very helpful breakfast
location not really ... maybe a missing restaurant, bar was closed
Very clean, friendly staff, excellent breakfast, good location
Very comfortable and spacious room and beautifully tiled bathroom, all spotlessly clean. Very helpful owners in constant attendance in reception and serving breakfast which was excellent. Good central location. We thoroughly enjoyed our two night stay and would highly recommend this hotel No onsite parking, but that cannot be expected in most city centre hotels. The owners directed us to a free parking area only 12-15 minutes walk away which was perfectly acceptable, but paying parking was available much closer if desired
Nice, clean room. Comfy bed. Big bathroom. Friendly staff. OK breakfast. Parking nearby. Nice location. Simple, but worth the money.
Nice clean room, friendly staff and great breakfast. The en suite bathroom had a sliding door.....which did not close completely and seamlessly (a bit awkward).
the location of the hotel was very convenient just 2 minutes walk from the beach and restaurants. the room was very comfortable and the breakfast was excellent - lots of choice and of good quality. The staff were very helpful It was quite expensive and it would have been nice if the bar had been open. This was closed over the weekend.
Car parking arranged well. Good central location.
excellent attention from staff non-smoking room had faint smell of cigarette smoke
Reasonably priced, clean, great continental breakfast, friendly staff that coud speak English Decor was a little dated
Nice gardens for scenery, play area for children. Plenty of seating etc in the gardens for a warm sunny day.
Very clean, excellent breakfast and pleasant staff.
Friendly welcome from female at reception . Clean room. Nice / filling breakfast served by efficient although quite serious male member of staff. Lovely garden and playground facilities for the children . The family room was very small. Two single beds and bunkbeds in a very tight space . Dated decor in bed room / ensuite . The hotel was on a busy road in a retail area next to an airport . However it was not very noisy.
The staff remembered us from our last visit and the breakfasts are extremely good
somewhere to park the car
Excellent breakfast - plentiful and fresh Four bed room was a little cramped for 4 adults.
The staff were very friendly, the breakfasts were excellent with a good variety of food which was always fresh and very well presented. N/A
reception staff very helpful . room very comfortable clean very nice place will stay again thanks
Very peaceful and quiet area. There is a sports bar/restaurant 1 minute down the road walking. Tram stop, beach and shops also nearby in walking distance.
Good location; only a few minutes walk from the beach and bar/restaurant. Friendly staff and comfortable rooms.
it was ok for a short stay the hotel owner did not like first thing in the morning grumpy
Comfortable, warm and large room. Very pleasant to relax in. Quiet location
comfortable no evening meal available
westendia is located within walking distance of the beach and also the local town. Good value for money.
lovely large spacious room, secure parking for our motorbike none
The hotel was close to the ferry port in Dunkirk. Good motorway links there.
The view when we opened the curtains on looking a duck pond and trees.The serene quite and contemptness. I didnt like the fact that there was no large bath towels and the pillows were flat. There was only two pillows for me and my partner.
Very friendly and helpful service from the proprietors. We arrived late and left early. All handled beautifully and with real attention to the guests.
good location the noise
good all round, friendly staff, for the price it was excellent. did have a little problem finding it. as it is in a pedestrian zone.but parking was only 500 meters away. very central, loads of bars, restaurants etc....
The hotel was right in the middle of the town and the views of the square from our room on the seventh floor were spectacular. THe room was all that you could ask for and the staff were extremly helpful and an exelent use of the english language by all the staff. THe car park facilities were out of this world with secure underground parking at a very reasonable rate. I would be happy for you to put my email address on my review so I can forward my comments to anyone asking for a further review I will not mention the price I stayed at the hotel for but my partner and myself were extremly happy with the hotel and are looking at returning soon for another break. Although I have travelled oround the europe a lot and this is one thing very few hotels do have in the rooms but a kettle would have been nice but the resturant did serve tea and coffee
The room rates were displayed outside so everybody gets a fair deal. The room was of a good standard. The breakfast was excellent The shower head did not have a proper fastener so I could not stand under it.
very central location, nice view of the square
Outlook over the square, easy access to shops and restaurants
Central location Rather rundown hotel, rooms need refurbishing.Ridiculously expensive to park car (15 euros per night). Breakfast had limited choice compared to all 9 other hotels stayed in during our touring holiday.
Amazing location, right in the centre of everything. Have stayed before and will stay again. Lovely comfortable bed, not the usual rock hard sort. Still not happy with the ease of access to the hotel by the public, but we know now so we don't leave anything of value in the room
The peace and quiet. Nobody bothered me.
centrally located in pedestrian zone, friendly staff, large rooms some windows do not fully shut (in summertime rarely a problem), you better keep your key than leave it at the reception
Good location in Oostende. Thanks for the flexibility in being able to change the checkout date. The two little beds were not too comfortable. The room was very small.
Nothing in particular The location and the ambience was not good.
The bar was very good at night as the children could play next door. The bar man Patrick was excellent and kept us entertained and was polite and helpful. Also you can't smoke anywhere which is very good and I would stay again for this reason. no
The location the friendly atmosphere breakfast was very good rooms warm and comfortable every facility easily accesible The hotel bar closed early without any information
Nothing I thought this hotel was very poor and not good value for the money.
A good tourist hotel with very pleasant and helpful staff.The meals were adequate and satisfactory.The room was very comfortable. The weather!!!!
near beach and tram station
We liked the area and the cleanliness of the hotel. We used the hotel as it said that they have a kids play area, they did have a play area but two of the four computer games (ps2) was not working and there was no choice of games, the kids machines was broken, the football game was broken, and the bouncy castle was deflatted every morning. The only lrt down we had about the stay was the kids room and we thing there should be some investment in this area. If the parents can keep the kids occupied and happy whilst at the hotel then the parents are happy....
As a regular visitor to this hotel I always find it to be clean and friendly and the staff are always helpful.
The view over the Regatta Sorica was wonderful. It was rather like owning a Canaletto!
location & friendliness of staff
The breakfast was quite pleasent but simple. Hotel matress was old and very uncomfortable to say the least, I hardly slept because of it. Not firm but very soft and springs pushing upwards. Lights overall in the Hotel were dim but the room is itself was fine. There were no shower but a small bath tub. Window opens & close but cannot lock it open to allow some fresh air to cirulate the room. Tv is old not big enough to view properly from the bed. Will not return there again.
the location. in the middle of everything and esay to get to. i think it is time for the hotel to have flat screen tv in the room and try and get a few english cable channells.
Good central location, handy for the 300 beer bar across the street, and all at affordable prices.
Excellent location but there was no soap in the bathroom. I had to ask for a hairdryer and ironing board as they come as standard. Breakfast was simple but pleasant enough. The staff were pleasant. My room was stone cold. If the management knew I was coming they could have turned on the radiators. Little details make all the difference. After all it is November.
Well situated for seafront,shopping and restaurants.Bedroom comfortable and good size as was the bathroom.
nice and central. it was clean and the family room was great.
The rooms clean, staff friendly and helpful, breakfast satisfactory, the hotel located close to the promenade. The hotel is nice and quiet but surrounded by several pubs with life music etc. therefore the area is rather noisy till the small hours. The rooms on the 4th floor are not as good as those shown on web site. Anyway, for money paid and booked at short notice it was reasonable for one night stay..
A bit hard to find, but the location was excellent. Breakfast was terrific and the room comfortable and large.
We woke up at 9.00 to have a breakfast, but there was not thing to eat anymore: no croissants, no fruits, no hot stuffs ... wa had to wait 15min for bread ...
nice and well equip , although small, but new furniture and can find the good use of it. good location, opposite to a oostende ship and close to train station. nice breakfast, which can offer champaign, which out of surprise. the condition is very wam , maybe the global warming ,isn't it?
Extermely helpful, English speakig reception staff. Good location for harbour and town centre (not so for casino, for those who want to visit it). We had a very quiet room (4th floor). Very convenient road access from Brussels motorway. Good breakfast, good, not cheap, evening meal. Expensive, not security managed, open air hotel car park - a bit, but only a bit, of a rip-off.
Location Small bedroom
Cheap hotel-best location-spotless comfy rooms