Sleep Inn Hanes Mall

Breakfast was greater than I thought. Waffle butter was good, warm sausage and eggs, biscuits with white gravy were unexpected for this level of hotel recently when most others are cold breakfast like cereal and poor quality of pastery. Had non smoking room. First it was OK. However it smelled smoking when I come back from outside and it lasted through night. My guess for smoking smell is either comes from dranage from downstaris smoking room or poor sealing quality of door.

I liked that it was located within the immediate vicinity I had to travel. (Forsyth Medical Center and Glendare Park Apartments). I also loved the free breakfast. I liked that it was a COMPLETE breakfast and not just continental. I didn't like that I had to request clean linens every morning that I was there.

Convenience, locality, and price. Did not like the fact that when booking with your site we were not given a rate or asked if we would have pets staying with us--even though it is a pet friendly hotel. Shocked at the price per night per pet. Definitely not right.

The staff was very friendly in accommodating my request to check in early. I also liked the location of the hotel and how close it was to various businesses. While the beds in the hotel were very good, I was disappointed by various things I saw in the room: frayed carpet, messed up paint on the walls, lots of dust on the air conditioner, dirt on the curtains, dead bug in the shower door, burn marks on toilet.

Free breakfast had a wide variety of choices. Didn't like that I was assigned a smoking room (as a non-smoker with 2 teenagers) and it couldn't be changed. When we first entered the hotel, the person behind the counter was visibly upset and pulling wires from behind a computer.

Price the hotel has a very bad odor, all I could smell was cigarette smoke, some of the rooms are smoking allowed and then our room was non-smoking, but the room next door was smoking. The front desk was passing out Febreeze because people were complaining.

location + Smoke smell all over the hotel

Clean room Public areas are in bad need of renovation.

Our room smelled like urine. I told the front desk and they were aware of the problem. They said that in some of the rooms the air conditioners needed to be cleaned. They offered the only other room that was available but that one smelled just as bad. I went back to our room and turned off the air conditioner and they were right, the smell was coming from the air conditioner. It was too late at night to find another hotel. We kept the air conditioner off for the night. In the morning I told the front desk again and asked that the air conditioner be cleaned. The lady at the front desk said what is up with the third floor. I guess I was not the only one complaining. She said that she would have it cleaned. I should have checked out but I had believed her. When we came back late that night, the room smelled of urine and air fresshioner - really bad. It turns out that the window opens so we slept with it open. Do not stay at this hotel! Management does not care about quality...