Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.4
He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally. The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.
review from KAYAK -
7.0
Grand Mercure is associated with the Sofitel. When we encountered an issue with our room's electrical problem, we were immediately moved to a very up-scale room in the Sofitel. Even though the price was more than the Grand Mercure, the price given was as if at the Grand Mercure. Our compliments to Amelia the Sofitel manager. Close proximity to sightseeing in the downtown area.
review from KAYAK -
8.0
Staff quality was very high. Quiet hotel, near the city center. top quality of different services. Very good hotel. No negative comments
review from KAYAK -
4.0
The staff responded quickly to my requests. First we were put in a smoking room with burn marks on the carpet even though I reserved a non-smoking room. We were switched to another room, but carpet was still old and dirty. Beds were the most uncomfortable I have ever slept in. The hotel did not have heat so my room was cold. I specifically chose this hotel because the website said it had a children's playroom. When we asked about it, the staff told us there is no playroom. If I had known this, I never would have reserved a room at this hotel. I was extremely disappointed and upset. I will not stay at the Grand Mercure again. Definitely not a 5 star hotel.
review from KAYAK -
6.6
The size of the room was great, service excellent, very good breakfast, but location at the far end of the square and not so close to city life is a small handicap, easily overcome by the price...Seems to me perfect for seminar or congress As above, location is not ideal when you go in and out...
review from KAYAK -
7.4
Excellent location, nice hotel and very comfortable.
review from KAYAK -
8.0
This hotel is the perfect choice of staying in Xian. Very nice enviroment, luxury, perfect cooperation with the staf. It was great staying there.
review from KAYAK -
6.0
Quick check in. Location was pretty good. Room was clean and tidy. Room a bit small. Bathtub leaked, but not my problem.
review from KAYAK -
6.4
good location, friendly and helpful staff
review from KAYAK
-
8.0
Staff quality was very high. Quiet hotel, near the city center. top quality of different services. Very good hotel. No negative comments
review from KAYAK -
8.0
This hotel is the perfect choice of staying in Xian. Very nice enviroment, luxury, perfect cooperation with the staf. It was great staying there.
review from KAYAK
-
7.4
He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally. The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.
review from KAYAK -
7.0
Grand Mercure is associated with the Sofitel. When we encountered an issue with our room's electrical problem, we were immediately moved to a very up-scale room in the Sofitel. Even though the price was more than the Grand Mercure, the price given was as if at the Grand Mercure. Our compliments to Amelia the Sofitel manager. Close proximity to sightseeing in the downtown area.
review from KAYAK -
6.6
The size of the room was great, service excellent, very good breakfast, but location at the far end of the square and not so close to city life is a small handicap, easily overcome by the price...Seems to me perfect for seminar or congress As above, location is not ideal when you go in and out...
review from KAYAK -
7.4
Excellent location, nice hotel and very comfortable.
review from KAYAK
-
4.0
The staff responded quickly to my requests. First we were put in a smoking room with burn marks on the carpet even though I reserved a non-smoking room. We were switched to another room, but carpet was still old and dirty. Beds were the most uncomfortable I have ever slept in. The hotel did not have heat so my room was cold. I specifically chose this hotel because the website said it had a children's playroom. When we asked about it, the staff told us there is no playroom. If I had known this, I never would have reserved a room at this hotel. I was extremely disappointed and upset. I will not stay at the Grand Mercure again. Definitely not a 5 star hotel.
review from KAYAK -
6.0
Quick check in. Location was pretty good. Room was clean and tidy. Room a bit small. Bathtub leaked, but not my problem.
review from KAYAK -
6.4
good location, friendly and helpful staff
review from KAYAK
