Daily cleaning, installation of cabin HEPA filters on flights to Xi'an
The cheapest airline ticket to Xi'an from the United Kingdom in the last 72 hours was £3,303 one-way, and £1,349 round-trip on the route from London to Xi'an. The most popular route is from London to Xi'an and the cheapest ticket found on this route in the last 72 hours was £1,349 round-trip.
Xi'an Airport is 16 miles from the centre of Xi'an. View on map.
Xi'an is served by Xi'an Xianyang Airport, also commonly referred to as Xi An, Xianyang, or simply Xi'an Airport. The airport code is XIY.
Most visitors from United Kingdom will not be allowed to enter Xi'an.
Read more about travel restrictions for Xi'an
Visitors from United Kingdom will need to quarantine for 14 days upon entering Xi'an.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) test taken 48 hours before departing to Xi'an.
Health Declaration Form
Must be presented upon arrival
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Food. Entertainment"
Cons: "Flight atten"
Pros: "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
Cons: "More movie choices. Game choices and cartoon series for kids"
Pros: "Check in staff were good. We departed on time."
Cons: "Better if they could provide maybe nuts I flight but if not, it's still all good for an hour flight.."
Pros: "All great.."
Cons: "Transfer in Seoul could have been easier to understand"
Pros: "Check in was smooth all helpful Cabin crew were efficient cockpit communication good."
Cons: "No alchoholic drinks available with lunch service. Emphasis seemed to be on duty free sales early stages of the flight"
Cons: "Back support for the seat...but I always bring extra pillow and I’m ok"
Pros: "VERY COMFORTABLE"
Pros: "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
Cons: "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
Cons: "flight delayed 30 minutes"
Pros: "Good service"
Pros: "Seats had plenty of leg room. Being 6-4, I appreciate that. Crew was friendly and professional."
Cons: "I don't are a lot for Asian food, so I always wish there was more options for meals... the movies were always running, so there was little chance of catching one from the begining."
Pros: "Ground staff in Korea and Philippines is helpful."
Cons: "Delayed flight which cause us to missed our succeeding flights."
Pros: "Crew was attentive"
Cons: "Food was sub par and I flew TO Manila on the flight - the discrepancy in the food quality was very different. Entertainment is dated and for such long flights very limited compared to competitors."
Cons: "This was better just that seat width was really narrow.too uncomfortable."
Cons: "The food. Aused from the serving size, only 2 meal and 1 small snack served for the whole 12 hr flight. Got my gastric pain acting up. FA wasn't also very pleasant. Toiletries wasn't replace when they ran out especially d papers for seat covers."
Pros: "Upgrade to business class"
Cons: "No alcohol"
Cons: "Transfer in Busan is a disaster"
Pros: "The pilot from Korea to Manila was terrible. He maneuvered the plane so abruptly that me and my daughter threw up which we normally don't. And the landing was bad too"
Cons: "See above"
Pros: "Same great staff"
Cons: "Flight pulled away from gate and sat for nearly three hours. Bags did not make it onto flight. Seats suck."
Cons: "No WiFi"
Pros: "Of all the flights that I’ve taken in Asia this one has been the most comfortable. I had tons of leg room and I like how the seats reclined."
Cons: "I don’t like how you can purchase an additional bag online you can only do it at the counter. And the prices for an extra bag is a little pricy."
Cons: "Food options terrible for Asian vegetarian"
Cons: "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
Pros: "was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable."
Cons: "Delayed boarding and landing by an hour. Missed connection."
Pros: "Great service, good room in economy."
Pros: "Provision of on flight slippers, sleeping pillow and blanket, toothbrush and toothpaste Comfortable and easy boarding and check in"
Cons: "More varieties and kinds of meals and food should be provided such as muslim halal food Minimize transit waiting time Increase checked in baggage limit if possible"
Pros: "Food, stewardess service, comfort inside the plane, screen entertainment and the ticket price."
Cons: "Long lay over waiting at Incheon, South Korea going to the USA"
Pros: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Pros: "crew was very professional and pleasant. Plane was in excellent condition comfortable and clean"
Pros: "Meals themselves were surprisingly good."
Cons: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
Pros: "Great flight attendants"
Cons: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Cons: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Cons: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Cons: "Seemed like no air conditioning -- very hot the whole trip. Food was very poor -- glad we ate prior."
Pros: "The flight crew was friendly. I like the added touch of receiving slippers on your long distance flights. We had a crying baby on one of my flights and I noticed the flight attendant approached the couple and held and rocked the baby. Truly above and beyond service."
Pros: "Seats were decent, customer service was good, flight was on time"
Cons: "Food was great!"
Pros: "That we were referred to the manager immediately with our concern."
Cons: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Pros: "Service in the flight was excellent. The seats are spacious and plenty of keg room. Staff very attentive."
Cons: "Difficulty at the check-in counter. The attendant was not familiar with processing US citizens flying from London to other countries. Given I live abroad. Required a supervisor to clarify the situation as well as additional military credentials. Additiinally difficulty with carry on luggage weight. Supervisor stepped in and addressed the issue properly thus saving me $149 for a carry on bag the attendant wanted to change me"
Cons: "The take off time is very late. People are very tired at this time. Tha lay over is too long. Tour or hotel stay is not free. Seats need more cushion. Blankets do not smell fresh."
Pros: "The service was very nice. I liked the extra room for legs and the seats."
Cons: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Pros: "Again a very friendly and attentive cabin crew and I enjoyed the Korean food options. Legroom was good for a coach seat. The boarding process was fine and the Incheon airport had an interesting cultural center as well as good food options during a fairly long layover."
Cons: "I had some problem operating the controls for the movie options and could only get to the first four Hollywood movie options. I probably should have asked for some help."
Pros: "Great service all around"
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "Overall, the long flights between the US and Korea were quite comfortable, the food was decent, and the crew was efficient."
Cons: "The connecting flights, from Korea to Vietnam were not as comfortable (understandably as it was a smaller plane), and the food was close to inedible on the shorter flights. I'm not sure why the quality of good goes down so much on the shorter flights."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "Flight got cancelled"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Not being 1 hour late"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "Nothing special"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "Flight departed 35 minutes late"
Pros: "Nice crew; clean plane; decent dinner"
Cons: "No entertainment system; insufficient knee space"
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "Bag was lost"
Pros: "In flight food was enjoyable"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Easy Boarding"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "Comfortable flight, good service."
Cons: "The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored."
Pros: "The crew was very accomodating and the entertainment was nice"
Cons: "It is too crammed on this type of plane. Having three columns of three seats, four seats, and three seats is a bit too much. It seemed this type of plane is going for quantity instead of quality."
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Cons: "Not enough movie options"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "baggage delayed at least 48 hours"
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "Exept food everything was awesome"
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Pros: "Air Canada is a respectable airline but the plane is not spacious at all. I mean, yes you pay for what you get, but damn the aircraft seats are so small. Then for people taking the morning flight, who probably haven’t eaten breakfast, you give them a measly omelet with a nasty side of spinach ? for the entire flight ? and a measly bag of pretzels ? Your starving the people which isn’t nice at all. Getting through baggage and getting in the flight was quite smooth and the air hosts were excellent. Entertainment was ok, there’s way to many Asian inspired films on there that I find are uninteresting, but hey, to each his own. Now coming back however was far better, the food was good, although can we stop putting soggy food into the mix, I know the food is premade but the mash potato is always so soggy and the vegetable mix has no flavour. Drinks are always great on the flight, entertainment was the same, hosts were great, pilot knows how to fly the plane, thank goodness, and overall it was a good flight back. Make the tiny adjustments I suggested and you’ll be at the top of your game Air Canada ! Merci !"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "great service from start to finish would use again"
Pros: "its was smooth"
Pros: "Everything went very very well."
Cons: "High cost Toronto Airport meals and beverages."
Pros: "The food was delicious"
Cons: "Old movies. Nothing recent"
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Cons: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Cons: "They could have done the boarding different. There was a bit confusion about when to board."
Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Pros: "Got home safe"
Cons: "Meal -"
Cons: "Very bumpy ride"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Getting through customs was very easy."
Cons: "The wine is awful ."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Cons: "Horrible to say the least"
Pros: "Airbus 380"
Pros: "The flight crew seemed very helpful and friendly. The pasta meal was good."
Cons: "Too many people are allowed to bring too much carry-on baggage on board. I saw a family of 3 with 7 large bags using all of the overhead storage space on 2 sides of the aisle. Women were bringing on 2 carry on bags plus their huge, oversized purses. The limits should be strict and enforced- one bag, one personal item. Their selfishness causes problems for other passengers and the flight crew."
Cons: "Different treatment for persenger. Equal things should be treated equally."
Cons: "I found the seats a bit tight."
Pros: "I really liked how updated the plane was. The wine selection was very good. The entertainment had plenty of things to do - movies and TV shows were updated. I enjoyed the ice cream, that was a very nice treat!"
Cons: "I thought the food was not as good as the flight over to the UK - the mashed potatoes didn't look or taste like it had any real components at all and the bread was a little stale."
Pros: "Generally OK Food quite good, relatively"
Cons: "30 mins delay Cramped even for Economy"
Pros: "Space and meals"
Pros: "Crew tried hard"
Cons: "Boarding process chaotic. Seemed to be a new process that involved multiple checks and was not well organised. Entertainment system had not been loaded with the latest films and we're still from previous month."
Cons: "There were not that many movies to choose from. I expected several hundred. Only a few dozen."
Pros: "Every aspect of the flight was great."
Cons: "I have only marked food and comfort down due to my height (6ft 3), whilst more room than some aircraft, I was unable to get comfortable - not the airlines fault I can't fly premium or business class."
Pros: "I was very surprised to see the area where I was sitting roughly half full. Brilliant service by crew. Food was great as well which I was surprised at."
Cons: "On time!"
Pros: "Seats were comfortable. Crews were super"
Cons: "More recent Hollywood movies and better headsets. While i was in alsaka i was given free internet by txting trough social media. I think it would be better if you could provide free internet for long flights."
Cons: "It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic."
Cons: "Flight was good! Needs better inflight entertainment selection"
Pros: "All are fine"
Cons: "Choice of food should be offered"
Pros: "Attentive crew, good breakfast in business class"
Cons: "Very warm, delay in boarding"
Pros: "Food was good."
Cons: "The seats were too narrow."
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Pros: "China Southern has an excellent and attentive staff, very friendly and responsive. The boarding process is smooth with very little complications. There was full meal service for this 2 hour flight. This was a decent meal as far as I am concerned."
Cons: "Bangkok to Guangzhou, the Airbus 380 jet used for regional flights feels a little like a tightly packed sardine can, I guess thats to be expected for a Southeast Asian regional flight."
Cons: "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
Cons: "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."
Pros: "See above."
Cons: "Again, the checkin process with China Southern felt like an interrogation process. During the flight, the guy behind me was like a loud squirrel. Storing things in the seat pouch, talk8ng loudly, and continually moving around. The seats are thin and spacing is limited so it was annoying. I'd spend a little more and go with a better competitor the next time, skipping the transit through china if possible."
Pros: "A lot of movies and good options to enjoy time while flying"
Pros: "Politeness of staff"
Cons: "Horrible to be downgraded both times between Guangzhou and Delhi."
Pros: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need."
Cons: "I would even say that the airline is trying to provide Too much, offering a full meal on the 1.5 hour flight from Guangzhou to Hanoi. They barely had time to pass out the meal, take away trays and then prepare everyone for landing. The whole crew seemed stressed out and the whole thing seemed a little unnecessary."
Pros: "I guess it's positive that it took off relatively on time."
Cons: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Cons: "No entertainment"
Pros: "The crew was good."
Cons: "My bags didn't arrive with the flight. Connectivity/ transfer issue to pheonix."
Pros: "Service was good."
Pros: "HORRIBLE! It was CANCELED by the Airline"
Cons: "This Airline is Reportable to the FAA."
Pros: "The special services for handicapped passengers"
Cons: "Poor tv screens and programs"
Pros: "Food and bording good"
Cons: "For the intertainment need more move asian drama and bar service not enough, comnication is poor smile is jero with crew members"
Cons: "Not able to use ur phone in airplane mode!!"
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Pros: "The flight service was excellent and very attentive."
Cons: "I don’t eat airline food but if the quality of the food in the economy section got better, I might try eating it."
Pros: "I like the way the pilot handle the airplane. Landing is smooth. I like the flight crew they are nice."
Pros: "I like frankly low cost"
Cons: "I dont like old flight and food."
Pros: "Good service, crew members are very helpful & the canine is clean"
Cons: "The remote control of the TV is not sensitive- very often I have to press twice, movie (the Martian) image quality is poor. The map application is not useful -- not able to zoom in and out, not able to display entire trip view etc. (buttons are available, but when I click on it, nothing happens). Boarding is a big hassle. It is a big plane, but requires bus services to take people from the gate to the plane, it has a 2-stories stair to go up, ppl had to carry their luggages up."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Pros: "I didn't take the flight."
Cons: "It was my fault when I booked. When I called to try and fix it, or cancel it, I. Wasn't able to. Initially told it could be cancelled, because I had called within 24hrs. But I booked on a Canadian site and I am in Korea, so I was then told it wasn't possible. I don't think the person that I was talking to did not seem that interested in helping to resolve the problem. Kinda frustrating, but I booked the wrong flight, so I am to blame for that."
Pros: "On a long flight I was able to sleep very well. Food was good, staff was excellent."
Cons: "They served breakfast too early. I wanted to sleep some more."
Pros: "The plane was nice and the flight was smooth."
Pros: "Crew was very nice. Super helpful to have a hotel for layover - thank you!"
Cons: "Seats were hard with little room."
Cons: "Cancelling my flight and unable to get me home for a wedding in time. I had to rebook on another airline and got no answers to when my reimbursement will go through."
Pros: "1. The check-in was very good, and very helpful!!!!...***** (5 stars service). 2. Flight crew was very professional."
Cons: "1. No information or explanation in English about the flight delay. 2. I have a very expensive new metal "19 degree Tumi all Aluminum suite case. It arrives damaged with a whole punched through the side wall. Cost me USD $1,395. Total disrespect for my property entrusted to China southern airlines. You inform me in Hong Kong maximum reimbursement is approximately USD 50.00 ! How would you feel about that? You tell me! 3. Approximately a 4 hour flight delay. I am not sure it was really necessary. How would you feel about that? You tell me! 4. Took a long time to get off the plane. I was in the front... No bus I think I appreciate the plastic rain coat. However The buss was leaking inside worse than the rain outside, and all over me. I left the bus with very wet trousers. How would you feel about that? You tell me! 5. So many problems because of a little rain...Really? You cant deal with a little rain better than this?"
Pros: "Nice crew."
Cons: "Flight was an hour and a half late, almost causing us to miss our connection in LAX. The seat cushions on the china southern planes are the worst I've ever sat on, and I've taken many flights in my day. The food was pretty mediocre. Overall a lame experience."
Pros: "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
Cons: "Flight was change to China Airlines"
Pros: "The boarding was on time and organized.the crew was friendly and helpful. My seats were comfortable even though they were ecomomy class. The food was delicious and more than I expected."
Cons: "Two movies were started but they frozed mid way through and were then cut off. Wasn't a big deal for me because I mostly wanted to sleep."
Pros: "The comfort"
Cons: "Food choices were terrible"
Pros: "Good bang for the buck which makes all the average food, seat, legroom etc bearable."
Cons: "Delayed an hour, never listed/updated on the boards at airport."
Pros: "The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good.smooth flight."
Cons: "I was hoping for more frills being in business class. But at least it was better than any other U.S. American flight carriers on business class."
Cons: "We were delayed about half an hour taking off, which was not communicated clearly. This was already a late flight and i had had a 7 hour layover."
Pros: "Staff efficient"
Cons: "Abit slow at check in with queues"
Cons: "The seats felt like it didn't have enough cushion."
Cons: "It got delayed for 8 hours."
Pros: "Crew was very good and professional, yes the seats were comfortable"
Cons: "I think the Xiamen knows how to run an airline."
Cons: "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
Cons: "Hope to keep departure on time !!!!!!"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Pros: "Comfy seat"
Cons: "Less salt in the food"
Pros: "great price and overall service"
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Cons: "Delayed / diverted - no communications whatsoever"
Cons: "got severe food poisoning from the airline food."
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "Why is my passport number wrong?"
Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
Pros: "crew was nice"
Cons: "food was dry"
Cons: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
Pros: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Cons: "Lounge could be improved. Does not compare to other Airlines Lounges."
Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"
Pros: "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Cons: "Some obstacles with early morning arrival and communications"
Cons: "Nobody could rearrange any flights for me, zero help!"
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Cons: "They cancelled my ticket I had to purchase my ticket again"
Pros: "Crew are nice and friendly."
Cons: "Not a nice experience for a 5 hour flight. I don't understand the comments people are posting regarding the entertainment, it was just one poor Chinese movie, no choice at all. Food was poor. Seats were old and not at all spacious. Thankfully i had an empty seat next to me. This was just like a regular China domestic flight."
Cons: "They will cheat u of money. Somehow. Beware."
Cons: "The front dest and customes have horrible attitude! They will ingore you."
Pros: "All announcements in Chinese and English. They keep feeding you."
Cons: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Pros: "Staff was friendly"
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "Crew, comfort, food, entertainment."
Pros: "no regards for customers"
Cons: "no regards for customers"
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "Crew was super friendly, professional and excellent!"
Cons: "The 10 hour layover :("
Pros: "all of the Xiamen staff were really great."
Cons: "Nothing that I disliked."
Pros: "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
Cons: "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "Overall Ok"
Cons: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Pros: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Cons: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Pros: "on time food"
Cons: "no movies"
Cons: "The staff was rude and the flight was delayed twice."
Pros: "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
Cons: "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
Cons: "Was just a bit warm"
Pros: "Boarded early."
Cons: "Smaller plane so not much room to move around. No individual entertainment system."
Airlines flying to Xi'an have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Xi'an
Masks required on board, masks provided on flights to Xi'an
Social distancing seating
Middle seats unavailable to book on flights to Xi'an
Testing for antibodies, testing for symptoms for flights to Xi'an
Waiving of change fees. Search flexible flights to Xi'an