Howard Johnson by Wyndham Yuma

Nice overall place, too bad not better service

I really like the amenities, to include nice pool, BBQ area, gym, and breakfast. The rooms are decent size with refrigerator and microwave, which is always nice. There are a lot of positives; however, there are also a lot of negatives at this location, primarily with the service.

*The service is some of the worst I've ever seen at a brand name hotel chain. Lobby is slow and not friendly, maid service clearly didn't want to clean our room as only grabbed towels and left then hours later when we asked for towels asked several times if we really wanted our room clean so we just said never mind and stayed in dirty room because we felt so uncomfortable; however, without a doubt, the worst employee there (and among worst I've ever seen anywhere) is the breakfast employee. The don't have any complicated stuff for breakfast, so this employee just needs to restock the stuff they have, like yogurt, syrup, bagels, etc. but wow is she horrible at it. She refuses to restock anything until its been empty for long periods of time and several requests to get more have been maid, then she disappears to the back with cell phone in hand and is to not be seen for 5-10 minutes at a time while a dozen people are waiting on butter or something. When you ask her to restock something (which had to do half a dozen times each morning because she refuses to do anything unless forced to) she gives huge attitude (not just me, but every other customer as well, probably why she had $1 in her tip jar after whole morning of breakfast and that person probably just felt bad for her, she even gave attitude to customer who asked for clean table when every table was nasty and she sat around on her phone). When she disappeared to the back, if you ask the lobby for assistance, they just say to wait for her, which sucks when my waffle is getting cold and there is no syrup or butter and the employee is hiding in the back. I BLAME MANAGEMENT of such poor service in every area as how do they not address this?!?! *The beds are bad, and even fell off the frame at times. When sleeping with in same bed as someone else, every tiny movement is felt based on poor beds and support. The bedding, is tiny and isn't wide enough for too people and is of very poor quality. *People smoking marijuana outside our front door several times as we were by staircase. I have no clue if its legal or not in Arizona, but is very annoying having a child with me and constantly smelling that stinky smell of marijuana. *The air conditioner is not very good. I had it on max cold entire time, but still was rather warm in room.