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Overall ratingBased on 18 reviews
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2.0
Pros:I never rented as when I called to be picked up from the airport they said they close earlier than the time we agreed for me to drop the car and suggested I should rent from somewhere elseReviewed 9 Jul 2020
review from![kayak]()
2.0
Pros:The office was closed without explanation and made us late for our trip as we had to find another rental. Their phone numbers are mostly disconnected. Super unprofessional.Cons:Everything.Reviewed 25 Jun 2020
review from![kayak]()
2.0
Cons:Staff was extremely unprofessional and does not take accountability for their lack of thoroughness with their product. The van we rented was in severe need of a check-up - tail lights not working, oil change, alignment, electrical, etc.... when this brought to their attention they only made excuses and told us “well, you rented a van.” They didn’t care. Don’t rent a van from this company.Reviewed 24 Jun 2020
review from![kayak]()
2.0
Pros:Nothing. Place appears to be close.Cons:They don't exist and they need to stop being advertised on the site. Their phone is disconnected and they don't answer. I even looked them up online and called a different number.Reviewed 22 Jun 2020
review from![kayak]()
10.0
Cons:I don’t think anything could have been better. I was perfectly happy!Reviewed 10 Jun 2020
review from![kayak]()
2.0
Pros:I waited at the rental company for two hours and no one ever arrived to rent me a vehicle. I tried reaching them by phone and email, but still haven’t heard back from them.Cons:I needed a car, but ended up going to another company the following day.Reviewed 6 Jun 2020
review from![kayak]()
2.0
Cons:The phone number listed to contact them to call for the van drop off was no longer in service.Reviewed 25 Apr 2020
review from![kayak]()
2.0
No cars available!Pros:Getting out of there!Cons:We drove 40 miles to this location because we couldn’t find a seven passenger vehicle available anywhere else. Upon arrival they informed us that they had no vehicles available, and weren’t sure when they would be available. We waited for about 20 minutes before leaving and going to try our luck at the airport, because we were on a time crunch. There were two other couples in the same situation as us. All three waiting for vehicles. The staff were unhelpful and seemed frantic; not the service i was hoping for after a 40 mile drive!Reviewed 26 Mar 2018
review from![kayak]()
2.0
SlowPros:They took too long to show up. I hope my money has been returned. I rented from some other agency.Reviewed 2 Mar 2018
review from![kayak]()
2.0
Phone out of order!! :(Pros:Cancelled reservation — was a nightmareCons:The rental is offsite, not at the rental counter. You are suppose to call a number for them to send a van to pick you up, but the number was out of order. That wasn’t a good sign, so we cancelled the reservation.Reviewed 8 Dec 2017
review from![kayak]()
2.0
Poor Service Poor Value Pressure sale for extra insurancePros:Van was OKCons:It appears I was over charge from initial prepayment to Carrentals,com. I was also pressured to buy extra insurance. I will need to call AVR and have them explain final billing to me. Some of the line item charges look to be duplicate. I will not used these guys again.Reviewed 28 Aug 2017
review from![kayak]()
4.0
Mediocre Service, Thanks AVRPros:The car was great to use until the very end.Cons:Price wasn't accurate. Many fees were taken from deposit. Would've been better off with a taxi, if that were possible.Reviewed 31 May 2017
review from![kayak]()
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Top tips for renting a car from Airport Van at Sacramento Intl Airport
- Compact hire cars from Airport Van at Sacramento Intl Airport are around 28% cheaper than other car types, on average