Car hire at Amsterdam Schiphol Airport

Pros: The pick up agent is slow and unfair. She charged us for 2nd driver without our consent. Also, it took her over one hour to complete the process yet our pick up time started as soon as we talked.

Cons: The pick up time should be from the time we got the key, not from the time we were at the signing desk.

Very poor pickup

Pros: The car was good

Cons: The pickup was beyond unacceptable. 2 hour wait. Cannot do that again. Would not rent from avis

Pros: Overcharged for no reason

Cons: Overcharged for no reason

Pros: The automobile was great -- Volvo xc60, almost new.

Cons: The rental pickup and return was terrible. I tried to change the location for the pickup and return, and spent hours on the phone trying to contact the locations themselves, without success. I first called from the U.S. to try to pick up the car in the city of Amsterdam instead of Schipol airport -- I was told this would cost me an additional $900! Attempts to reach the rental locations in Amsterdam to confirm this were impossible - on hold for more than an hour. When I went to Schipol airport to pick up the car, they told me that I could have picked up the car in the city center at no extra charge! Similar situation on the dropoff -- I was unable to reach any location to see if I could drop the car closer to my hotel in Paris. Finally, I left a pair of sunglasses in the car. I spent three days trying to call the bureau to see if they were found, and also emailed the customer service departments in Paris and Amsterdam. No response

Cons: We used the car for less than 24 hours but Avis charged us for 2 days. Fuel on the car when we rented it was supposed to be full. It was a little over 3/4 full