Car Hire at Amsterdam Schiphol Airport

Very poor pickup

Pros: The car was good

Cons: The pickup was beyond unacceptable. 2 hour wait. Cannot do that again. Would not rent from avis

Pros: Overcharged for no reason

Cons: Overcharged for no reason

Pros: The automobile was great -- Volvo xc60, almost new.

Cons: The rental pickup and return was terrible. I tried to change the location for the pickup and return, and spent hours on the phone trying to contact the locations themselves, without success. I first called from the U.S. to try to pick up the car in the city of Amsterdam instead of Schipol airport -- I was told this would cost me an additional $900! Attempts to reach the rental locations in Amsterdam to confirm this were impossible - on hold for more than an hour. When I went to Schipol airport to pick up the car, they told me that I could have picked up the car in the city center at no extra charge! Similar situation on the dropoff -- I was unable to reach any location to see if I could drop the car closer to my hotel in Paris. Finally, I left a pair of sunglasses in the car. I spent three days trying to call the bureau to see if they were found, and also emailed the customer service departments in Paris and Amsterdam. No response

Cons: We used the car for less than 24 hours but Avis charged us for 2 days. Fuel on the car when we rented it was supposed to be full. It was a little over 3/4 full