Ascona Hotels

swimming pool, breakfast on the terrasse, good free coffee at any time

Th elocation to the lake and the village

I did not like the staff, all were rude. We were only informed on the last day by other guests there was access to the side of the property that we could use to bring the baby pram inot the property. All the staff at this property had watched me more than once carry a 20 kg child and a baby pram up the stairs by myself without offering any help or advice about how to get into the property easier. The front counter staff were rude. They have little local knowledge. If they had any is was not available in English. They would not even say hello when we walked past from reception.

Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after.

Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.

Very simple and nice, pool and sun a beautiful room for 2 incl. a kitchen in the center of Locarno a throw of stone from Piazza Grande...!

The position is simply excellent and the staff friendly and helpful.

The facilities are spartan for a hotel claiming this standard. The gym equipment would certainly benefit from regular maintenance.

Very friendly service. The use of cycles was a good point and the food was very good.

The pool.

No airconditioning (staff claimed there are no airconditioned rooms although the guest direectory indicated otherwise), reception mostly unmanned, terrible staff attitude, certainly not value for money.

I booked a single room for 1 person, but I got a double room for 2 people, so my friend could also sleep with me. :-)) Thank you..!

The hotel web site says "bus 31 to the hotel from Locarono". We caught bus number 1 on Friday night at 11.30pm, and went to San Marteno.

This is a nice hotel, but it is quite high above the lake, so to walk into the center of Ascona is not very convenient. There are plenty of free parking. An excellent and varied breakfast

The most beautiful hotel and view in Ascona. The hotel staff were first class!!

Location, breakfast, large room.

No shower in bathroom. Had to negotiate to use a shower in adjoining room.

Very nice location, and the room of the top of the tower was very nice. Service was also very good. Staff was very friendly.

Friendly Staff

Rooms a bit small but nice.

It's a primitive poor Hotel.Everything from the cheapest.

The hotel staff were friendly and helpful. The view of Lake Maggiorre from our bedroom balcony was beautiful and the food was very good. The hotel is about 2 km from Ascona but there is a bus that runs every hour from the road below the hotel. There is a busy road below the hotel but the noise from traffic was not a problem.

Good location. Beautiful view IF you have lakeview.

The room was very cheap,outdated, with burn holes in the curtain and an awful view, but also very expensive. Very bad value for money!!! The peronell wasn't very helpfull or adequate. The reception closes very early, so be sure to have arranged everything on time.

Breakfast buffet.

The breakfast

The elevator was not working always!!!

Excellent customer service and cleanliness!!

It is a beautiful property with a fantastic lake vista. We booked late and got their last room, unfortunately not one on the lake side. The room was small and basic, but generally clean. It did have a slightly smoky odor, despite this being a nonsmoking hotel. Staff was helpful with restaurant recommendations etc. Breakfast was very pleasant, with good European breakfast selection in sunny rooms overlooking the lake.

Large reason we chose this hotel was the indoor pool. It was, again, a wonderlful location and view, but only moderately clean. TV was small with one English channel which did not work :(

View, location

Nice, family-run hotel, located in a beautiful landscape.Spa area nice (although too simple) and lively outdoor pools.

No indoor pool. Difficult Road to Lugano city with lots if curves

Room was clean and exactly as described in the reviews with dated, but comfortable furnishings. Very friendly helpful staff. Many areas of hotel are WiFi.Good location to get away (in the mountains), but might be too distant from central Lugano without a car.

We booked 1 night here based on other reviews. Although not easy to find this is a great place to stay with outstandings views over the lake. Room was a good size however for the price it could really do with being brought upto date. What you are paying for here though is the views and location.

The staff was incredibly friendly and resourceful. I lost my wallet and they went out of their way to help locate it. They also served complementary champagne and acted in a "high touch/class" manner throughout our stay.

Meals served for dinners at the restaurant were really superb by all means.

Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.

Beautiful establishment, beautiful view, very helpful and polite staff.

The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.

The spacious room & toilet.

Honestly , all was Ok.

very clean.

no faults

Beautiful decor, friendly staff, excellent location

Location and staff made this a great stay even though it was short

It was beautiful, clean, and the staff was super helpful.

The room was cold at night. Perhaps a heating system needs to be in place?

It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable.

It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.