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Thank you! Our flight was amazing! Short layover turned to be not just doable, it was so sufficient, fast, clear! Helpful informative boards and incredibly professional kind people in Zurich assisted in every step! I’m ver grateful to everyone there! 🙂🙏

The space is getting smaller and smaller … and I know Swiss cares about people. Why not be countercultural and make people with normal amounts of money feel cared for? That much more space or recline would make a big difference.. just a way for people to feel invested in versus having to forgo all comfort just because it is simply not financially feasible to cash out for more leg room and this and that? You would have even more people book with you and instead of having people fly like sardines you could fly a whole other plane? Innovation is Swiss! So be Swiss and come up with a revolutionary way to have “common people” fly extraordinarily;)

First flight was delayed slightly, immediately went to the desk to ask if we would make our connecting flight we were told ‘absolutely no problem’. Flight was delayed again. We went back up and they said ‘it might be tight, but you should be fine. We’ll move to seats closer to the front of the plane’ so we lost our window and aisle seat and were moved to middle seats. As we were getting ready to land the flight attendant let us know that they have already rebooked us on a new flight, even though we may have been able to make our original flight when we landed. We went to the desk and were told that our flight was the following day. The staff told us that they could send us to Frankfurt first and then from Frankfurt to Boston and we could either do that that night or tomorrow. We chose to go to Frankfurt same day. We were told that we would be able to collect our bags in Frankfurt that was incorrect. We were given a hotel but had no clothes, no toiletries, nothing as we were not able to get our bags and we were required to check even our carry ons. Overall bad expedited and Swiss pushed us off on to Lufansia air who is unable to offer us any credits or upgrades. Extremely frustrating and do not plan to fly with Swiss in the future.

the glutenfree food was not more than ok. oatmel is not considererd 100% glutenfree, which you served me. I would expect a better meal

I’m still in Zurich because my British Airways flight was so delayed, I didn’t make the flight to Los Angeles yesterday.

Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.

Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.

The flight was generally good but was delayed departure meant a very late arrival for a connecting flight.

Delayed 30 mins Forced to check in my carry on luggage

No fault of the crew, but the the rear lavatories were closed the entire flight. The front lavatories were blocked off for the first part of the flight by the food cart. Then some minor turbulence occurred so the fasten seatbelt sign came on for the second part of the flight. Heroic containment engaged! It was not fun.