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No porter available to help with luggage, arrived with 3 children and bags in middle of the day. A porter later came and parked the car.
Breakfast and taking the trip to old city Bergamo.
Excellent location, good service & facilities, fab. restaurant up top No nothing at all
Location is very comfortable for sightseing and for relaxing walk. Funicular road to Citta Alta is 300 m from the door and you could enjoy the shopping in 10 min. when step out from the hotel. Restaurant was closed for wedding party, so couldn't try the meals and enjoy the view from the roof. The receiptionist was not very enthusiastic to explain how to reach the nearest place for having dinner
the staff and room was very good. the hotel position was excellent for the old city and the new city.only minute's in either direction the rooftop garden resturant was good. food was good, but exspensive for what you got on the plate
The location is excellent with regards to the old city. Just about 100 metres from the funicular - super. 1.The staff on the reception were unfriendly. 2. We could NOT get into dinner in the hotel - we were NOT asked if we required a table at signing in so when we did ask you were fully booked. There are few restaurants in the vicinity and so it was a problem for the fourof us. 3.The tramps outside begging on the hotel doorstep. 4.On checking the guy with no hair took a phonecall in the middle of taking my money and from that point he was involved in a heated discussion on the phone. From that point he did not look at me , speak to me , just took my money handed back the credit card and statement without any eye contact whatsoever! 5. After staying in the Italia in Verona the staff could not do enough for us. They were superb. You ought to send the two guys on reception to the Italia for some interpersonal skill training. It might be below them but they certainly need it if you want return custom to Bergamo!
very good location, 5 minutes walking distance to get the funicular which takes you to Upper City. The room was big and we had a great view to the Upper Town. As a whole, both the hotel and the room were very clean. Brekfast was good. We would reccomend this hotel!!
Great location. Excellent choice at Breakfast and friendly service. Nice size room excellent housekeeping.
The hotel is located in a great location, easy to reach everywhere. The facilities are very modern, the staff is very helpful.
Convenience to ferry Food - inclusive meal very poor, not worth 15euros
I had an early flight, and there was a small coffee area prepared, because the breakfast room was only opened at 6.30h. So goo and thought full service
very efficient,clean and staff very helpful and pleasent I will definately stay there again difficult to find as it is hidden behind the large shopping centre with no signposts to direct you
Friendly staff. Room and bath are nice. Comfortable beds. Excellent breakfast. Bathroom was not as clean as it should have been, i.e. one of the glasses on sink was dirty (even though it was wrapped), tub was so so.
Location - ideal for reaching airport by 10min walk! And shopping center is in next door!
The staff could not have been more helpful! They took time to help me arrange a transfer to Malpensa and were very courteous. Room was great and comfortable and quiet!
Close to aurport Room smelled bad. Limited airport shuttle service.
clean and sober bad breakfast
Walking distance to the airport, very friendly employees, clean and modern hotel, good breakfast Internet connection not for free
Very practical for transitions in the Airport. Distance to the airport is 15min walking, that is a short distance. But sometimes, for example under raining at 6:00 in the morning coud be a long distance. A shuttle service woud be a convenient option.
Close to airport, close to shopping malls, modern hotel, rooms quiet despite proximity to airport.
The staff' kidness, the proximity of airport. It is the best place to stay for travelling through Bergamo, going to other destination.
The hotel was in a supreme location close to the railroad station and buses (including airport bus) making it a very good base for excursions. The city centre and the old town was in comfortable walking distance. Several restaurants were just around the corner. The hotel was very quiet so we got a good night sleep and the breakfast was nicely balanced. The staff was helpful and it was a big plus that they sold bus tickets at the hotel. The room was nice and clean and the safe for valuables was highly appreciated. We would stay there again. we had no control over air conditioning (it was warmer than usual for this time of the year) but it constituted only a minor problem.
Room was clean and modern. Staff were always helpful. Shower was new and a good size (not common in Italian hotels!) Breakfast a little disapointing compared to other Bergamo hotels I have stayed at.
the confort of the room the bad welcoming of the receptionist. It seems we were disturbing her when we arrived to do the check-in. A person very cold and without the sense of service.
The location and room comfort was very good for it's star rating. The continental buffet breakfast was fairly limited, access to a toaster would have been beneficial.
Close to trainstation Staff was not always nice and shower was bad.
wery good the break-fast the room to much hot!!!!!!!!!!!!!!!!!!!!!!!!!
my room was very clean - the hotel is very handy as in front of the train/bus station the noises from the ventilator. I wasnt able to swith it off
Everything you would expect from a city hotel was provided, staff were pleasant and helpful, breakfast very adequate. Internet access was an additional charge but then the room rate was not too much so it would not be a barrier to returning to Piedmontese.
Efficiency on arrival. Clean rooms. Breakfast limited. All products ran out continually. Everyone having to wait for a top up of bread, drinks etc.
Great location, quiet room and very good breakfast. Friendly and helpfull staff Small bathroom
all was very good!!! staff is great!! it was our 2nd stay there and everytime everything is perfect
Staff & Location wawwwwwwwwwwwwwwwwwwwwwwwwwwww nothings
Excellent quality for the price and in a very good location for the sites of the city.
I have stayed here with my family several times because it is walking distance from family and of overall good quality. They have good size rooms and it is always low stress and comfortable. Breakfast is extensive although limited if you are diary free (like most places) but plenty of fruit is on offer. I could not get poached or fried eggs. The cooked buffet breakfast of scrambled eggs and pancetta (bacon) was tipid.
situation to all amenities, excellent decor and standards , professional staff,
great location, nice room, good breakfast,highly recommended the bar facility
Friendly and very helpful staff, Accomodation and breakfast was of a very high standard. Very good value for money and would definately stay there again
Good location. Lovely room. good breakfast. Friendly Staff.
Our reservation was for triple room, but our room was a double room with an extra bed which is a small bed than a single bed.We were travelling with our 10 years old son, he is a long boy and we wanted him to be conmfortable.This is why we didin't ask a double room with an extra bed but triple ROOM.Room was small for 3 person. The room was small, and autopark was 20€ per day.
Very helpful staff, sparklingly clean room, modern design throughout.
Central for business connections.
The staff was more than expected, they made you feel like family. They met every need with friendly attitude. Heating system controled by front desk rather than in individual room.
Friendliness, modern and clean rooms, nice area and sentral location.
Very good location. Hotel Staff were very friendly and helpful. Food was excellent.
Great location 5 min walt to train station.Hotel staf wery friendly and helpful. Small window of the room.No bar area for relax,in the room did not have tea and coffe facilities .
Very clean and very near airport.A lovely quiet room too. no
hotel was good staff helpful. breakfast excellent
Stylish comfortable and functional room bar was closed on Saturday night
Cristallo Palace is close to Bergamo Airport as long as you don't miss the right motorway exit, and it offers free parking. Rooms are clean. Beds are good. The personnel at the reception and in the restaurant is polite and professional. Starhotels Cristallo Palace is no star hotel, neither a piece of cristall nor a palace, make no mistake. Rooms are old fashioned and rather small, the bathroom is very small (1.5m2 at most?) and you can barely move in the 50cm2 shower space with the risk of inadvertently hitting the tap and getting a cold shower or, worse, burning yourself! The quality of the breakfast could be much improved.
Clean pleasant room and friendly helpful staff Poor facilities for evening meals at weekends
Good reception staff helpfull & attentive The resturant closed for the weekend and served poor quality meals in the bar area waited on by the grumpy barman who closed the bar as soon as he could.Our wedding anniversey meal was a cold steak served on a cold plate sat in the bar.We booked a 4 star hotel to enjoy the resturant as advertised but were very upset with our night as were the other 12-16-- people who eat out on saturday.
dining outside for breakfast,the views on the roof of the alta, location was good
breakfast, comfortable beds, helpful receptionists nothing at all
Good location both to the airport and the city. Friendly and nice staff, specially the sicilian man in the bar. Good shuttle service to the city.Breakfast excellent. Internet connection should be free.
The staff were very helpful and informative no
Friendliness and helpfullness of the staff elevators are slighyly scary both when start and stop to move :)
When I missed my flight in the morning the customer service I received was phenomenal. The man servicing the front desk went out of his way to try and help find a flight.
A very comfortable hotel, friendly staff were very helpful. The location was very convenient for getting to everywhere we wanted to visit. No
Very central location N/A
Very convenient for Bergamo airport, very helpful staff, smart clean room, and a very good breakfast. Avis car hire office just behind hotel. Stayed because of late arrival at airport but found Bergamo to be well worth a visit, especially the fortified 'old town'.
it's very close to the city center and to the airport. very easy to find. paid TV programs
staff were very helpful and friendly
Very helpful staff.
Its location at 30m from the Centro Congressi Giovanni XXIII. Breakfast was not at the standard we could expect for such a hotel. The croissants were not fresh (on the 2nd day I went to a coffee at 10m from the hotel and the croissants were much better), and there was little choice in the bread. And we had to queue a lot.
Hotel is in the center of Bergamo basso, just in front to the Xmas market
The hotel is very nice - the staff speaks English really well and is always ready to help. The rooms are modern and clean, the bathroom is big comparing to average European size.
The Mercure Bergamo was in an excellent location on the main street. It was very quiet and the room was large with excellent facilities and a large bathroom. The staff on reception were excellent, they were helpful and made good suggestions for travelling locally and for restaurants. I would recommend this hotel for a stay as the breakfast was also good quality and varied.
La stanza e sala da bagno molto ampie Breakfast not included, parking expensive
View and confortable
i love the hotel.is nice,good breakfast,quiet,nice garden and very clean was a litlle bit faraway.you have to walk for the super and the busses.
quiet,nice room and very good breakfast. Nowhere for children,more for the business traveller.Taxi service in bergamo very bad too slow and hotel out of centre so taxi was necessary
Very nice clean rooms, big bathroom with a lot of equipment. Good breakfast, lots of choice. No bath, air conditioning working a bit noisy, especially at night time. The address don't match with GPS, a bit tricky to find, although it's in open easy to see place, on the roundabout.
Excellent value for money. Hotel staff and comfort faultless-would definitely stay again if flying to Bergamo airport. Address does not match directions given by Tom Tom
The hotel is placed in a silent area. The hotel ist very nice, everything is clean, the rooms a comfortable with new equipment and nice (new) furnitures. I can recommend this hotel
Lovely staff and very comfortable quiet room. Breakfast was excellent. The evening meal was very expensive. The food was nice but not the standard you would expect relative to the cost.
A wonderful hotel, perhaps the best I've ever stayed in. Stezzano is nice too and has regular bus links to Bergamo. Try Bar Haoudi in the centre of the town, the owners and the locals are very friendly, above all if you're staying in the area do yourself a favour and book this hotel. N/A
the rate is great for a lovely boutique style hotel
Free parking, supermarket nearby,cleaning room and helpful staff
close to the airport and provided a coach service to the airport There was no restaurant, just a sandwich bar. It was close the the airport but not that easy to get to by car.
Close to the airport Somewhat hard to find.
Very nice hotel. Extremely clean. No queen size beds. Only 2 beds pushed together to make one queen size.
The atmosphere was relaxing and nicely appointed, the staff were throughly knowledgeable and always ready with assistance.
staff & easy access to airport air conditioning didn't work and room was very warm during the night
The hotel was clean, modern and nice with friendly staff. The breakfast was very good and the room was quite comfortable. the hotel is near the train station. near by the hotel there is a carefurr super market which makes it convenient to buy some stuff if you need. I would have preferred the hotel to provide an economic shuttle service to the airport.
Very nice ambience. New and interesting hotel. I recommend it to any.
I liked very much the design of the hotel and the staff's professional attitude I have no complaints regarding this hotel
This is a fantastic small hotel with excellent personal service. We had the upgrade suite which is not large but has superb modern fit-out. The bathroom is a stand-out with the largest shower head I have seen combined with the cool side-showers. The room also had a spa.My wife and I love hotels with opening windows, and this room has large fold-out opening doors which let lots of fresh air in. But, what really stands out with this hotel is the personal service by Uta and staff. She really went out of her way to make our stay memorable. She even took us to a local restaurant and introduced us to the owners (and the food was great). We only had a one night stay in Bergamo (a pity) but Uta helped us maximise our time. highly recommended Loved it all
Excellent service. Beautifuly decorated design rooms, each in its own personal style. Fantastic breakfast with local product, home made youghart etc (far away from huge mass-produced breakfast's at a big hotel) in a relaxed atmosphere and nice environment.
The staff were all outstanding. We missed our flight to Italy and didn't have enough time to notify the hotel (according to the rules on booking.com) so we ended up paying ~€200 and didn't get to stay there the 1st night.
An excellent boutique hotel. Great location, friendly helpful staff. Wonderful local cuisine. Couldn't fault it. We thoroughly enjoyed our stay and would recommend Hotel Petronilla to everyone .
Excellent Quality/Price Excellent and personal service Possibility for early breakfast Situated near city center even if in a small alley Taxi had difficulties finding, since the hotel was new.
Excellent hotel with the little extra. Very friendly and nice staff. Gourmet breakfast with home made pastries etc. Very good conditions to work from the room. Best hotel I ever stayed at! Nothing could have been better.
wonderful friendly staff-modern clean and tasteful nothing!
perfect service, very proffesional reception, very kind and helpful
What I like most is that we got stuck in the elevator there. A lot.
The hotel is beautiful, very well located and comfortable.
Unik design, tasteful room and bathroom. Good breakfast, free internet. Cellphone could not be used inside the hotel
Nice decorated and friendly personnel
The hotel has an excellent location in a very old palace in the best part of Bergamos old town. Rooms are new and tastefully decorated. A pleasure to spend the night in such surroundings
Location, price, helpfull and friendly staff Dissapointingly no restaurant
Hotel ist close to the airport. Only 5 min walk to the next bus station from where you can go to the historic city center. 1o to 15 min walk to the train staion. Good breakfast. Unfortunately there was no shower curtain in the bathroom.
Helpfulness of the staff on arrival, they took the time to recommend suitable bars/restaurants in the town.
Friendly staff and excellent service. Great breakfast Not as near to the main sights but the walk takes about 15 minutes.
The hotel staff were really helpful. Although there was no restaurant they offered to make me a toasted sandwich to save me going out in the rain! The location is good for road access and is close to the station but it's not a particularly nice walk into the main part of the town.
Very friendly, clean, nice breakfast. Would stay again
Easy to find from the airport. Free parking and wireless internet. Friendly staff.
Spacious rooms, quiet and comfortable. Breakfast excellent. Staff helpful. Convenient for Orio al Serio Airport. None.
Easy to get to on foot from the station. Reception area has an attractive lounge and breakfast area. Traffic on the road outside is noisy, but the soundproofing in the windows is excellent.
Pleasant stay, ideal as a base for a short visit to explore Bergamo. Good value, nothing fancy but they get the basics all right and the staff were very helpful.
beautiful hotel, beautiful location, perfect room, very pleasant staff, very much value for money.
Good customer service with advice on local restaurants, as the hotel restaurant was full. Great location.
The hotel was well situated on the hill with a panoramic view onto the town Bergamo. The hotel had a quiet and green surroundings. The building and the rooms were tastefully equipped, similar to a "design" hotel. The hotel had an own restaurant on the grandfloor, below the rooms, so in the evenings the garden was full with the smell of the kitchen. Consequently we didn't want to open the door of our room, and couldn't enjoy the marvellous view from the terrace.
Great hotel - nice restaurant and just very convenient - I met the owner and he has done a fantastic job to set up this hotel It is out of town which is nice and quiet but a bit more difficult to get to
The hotel is beautifully located, surrounded by a large and well-maintained park. Our room had a wonderful view of the park, only the bathroom seemed to be a bit outdated, which might sound rather inadequate compared to other guest reviews, but the shower didn't drain well, and the curtain just clung to your body.... Excellent food in the hotel restaurant, breakfasts could be richer though, perfect service, a great place for short breaks.
For business I visit many Hotles all over the world. This hotel I think is the one of the nicest looking at the price and what you get.
It was furnished to a very high standard and was in a very peaceful/quiet location. Ideal to get away from it all.
The price is great for such a high-class hotel. Although the hotel is technically in Nembro (Bergamo), it is just above the city itself, nestled away from the noise on a mountain top. It is very quiet and relaxing. Our room was very clean, and so was the bathroom. Very luxurious hotel for such a low price. Breakfast could be better, as only cold food was served. Breakfast resembles what you'd typically find in German or Austrian pensions.
Beautiful room, good quality fittings and furnishings, spacious and well decorated bedroom. Very helpful staff, great location in the hills overlooking Bergamo, fantastic restaurant. Very quiet and peaceful.
Rooms of a very high standard, beautiful location
Lovely location, spotlessly clean, really good breakfast! A little bit far away from airport, but ok to train station
Very clean, modern well presented hotel - decent value for money Finding the key card holder for lights in the room! - it needs an emergency light to stay on for a few minutes!
The bathroom was beautiful and the breakfast very generous
Close to Bergamo Airport, more or less recent renewal Night shift doesn't speak English, 20-30 Eur for taxi one way though it is only 7 min drive
clean and comfortable.
Food and cleanness Air conditioning was poor. Also TV channels in english for entertainment should also be offered to visitors.
Nice place, modern design, clean (also carpets in the corridors have not been changed for years), rooms are not too big but comfortable and clean, There is no restaurant as such. free parking and not expensive internet. Very easy to get to the airport (taxi costs EUR 20).
the hotel location is far from city noise. parking is free of charge.
good for business
Lovely hotel, and staff very helpful. Apartment for 2 ideal for couple just touring the area. As we had business in Milan it was a longer distance than we anticipated. 25min bus to Bergamo, 40 min train to Milan + metro to Fiera, Exhibition center. A lot of travelling time!
Wonderful location in the old town; large lovely modern bathroom; comfort, convenience and charm. Unfortunately, at check-out, the hotel's credit card connection was 'down' and we had a last-minute raid on the cash machine. As we were told the problem had been on-going for two days, a note to us the night before might have made check-out simpler.
L liked the location of the hotel as it was right at the heart of the old town of Bergamo. I thought the breakfast was vastly overpriced and we had a street light shining directly into our bedroom with no heavy curtains to exclude it.
The location was perfect. Room was clean and well appointed. Price was reasonable. 10:30 check out especially when the hotel is not very busy seems early.
Nobody from the Staff speaks English fluently, Communications are therefore difficult. Got assigned a car park by the Hotel (with a large sign behind the windshield) yet still got a ticket for 74 Euros by local police. When asking at the hotel for assistance on the subject I received a shrug and the recommendation to throw the ticket away; followed by the promise that they will straighten it out with the police next week. Lets wait and see if hear from the Italian Authorities with a hefty fine in the future.
The perfect central location in the old town. The hotel is small och run by its owner. Nice and clean, good standard and comfort.
The location in town was fabulous, views of the mountains from the terrace,quirky layout, and faboulus bathroom. There was always a smell of cooking when you came in, usually fish!
Great location in lovely setting-- small hotel- nice room- with lovely bathroom. Great triple glazing when closed cannot hear church bells which are otherwise lovely to hear. If staying a few nights a fridge would be useful, and a full length mirror.
the hotel was well located, had close car parking both free and paid, access to internet at no cost,a good breakfast and a good restaurant. no
Central to Citta Alta with easy access to Milan with good public transport Although it was stated there to be tea/coffee making facilities in the room, this was just a kettle with 3 tea bags, no milk or coffee. Had we known this we would have taken provisions with us.When we asked for more we were given 2 more tea bags but the gentleman was not very friendly.
the location was great for city alta, right in the thick off all the action, with the best restaurants and bars within a stones throw trip advisor
very friendly and helpful staff; quiet, clean room; tasty cofee at breakfast; excellent location at the main crossroads of the city. Wireless Internet not allways functional in my third floor room (but actually this was not guranteed); probably some minor technical upgrades could fix this issue
Excellent location between old and new towns. Good size of room, ours was at the rear where it was nice and quiet, excelent standard of bathroom fittings, good breakfast. Overall god value for this price range.
Central Wifi poor in bedroom on 2nd floor
Excellent location for shopping and sightseeing
Very central location, very helpful and friendly staff, made our stay in Bergamo very enjoyable
Convenient location between the station and Citta Alta. Good shopping near the hotel. A nice reaturang and good wine bar it would have been nice if the spa could be included in the hotel, or that it would have been reduced entrance fee
The big bed was good. the staff were pleasant There was no bar or currency change facility.Also at the time we stayed there were noises due to building work on the hotel and the main lift was not working. (small problems)
Excellent position in centre and close to airport bus, superior 3 star accommodation with exceptional decor and furnishings. Choice of pillows including goose feather. Very good breakfast. Building works going on above (construction of additonal floor) which prevented an afternoon nap. Unavoidable, but unfortunate for me.
OK basic hotel. People are nice and available. The breakfast was very poor. The bread did not seem to be freshly made and there was no fresh fruit salad.
Comfort and courtesy Breakfast could have been more extensive
The hotel is close to the station yet not noisy when windows are shut. Although fairly basic the room was spacious and clean. Reception staff were friendly. The bathroom was fine and the shower good. Breakfast didn't have a lot of choice but was adequate for 2 star and in a pleasant room.
Free guest car park Poor view from the room and very close to the railways.
Clean comfortable room and pleasant helpful staff TV in my room did not work (did not mention it)
It was close to the airport. Totally disgusting: We paid extra for a room w/bathroom and couldn't even use it because it smelled so bad -- like something died and was rotting in there. We decided we'd rather not shower and brush our teeth at the airport bathroom than go in there. During the night some bug bit my boyfriend and we had to go to the doctor for antibiotic iv the next day. Also the internet does not work at all!!
Clean rooms and friendly receptionist ! The extra knowledge of 'KALIMERA' (=Good morning) and 'KALISPERA' (=Good evening) turn out an ordinary check in - check out procedure in a really fun happening !
The hotel was very close to the train station and easy to find. The shower in the shared bathroom was a litte dirty. Book a room with a private bathroom!
We've satisfied with breakfast and kinder playground.(But there was no opportunities for us.) And room is clean.
Near railway station Not fair facilities
the breakfast is on the top floor, and there is a beatiful view to the city from there. there is minimal heating in the rooms.
Just stopping off for one night before catching a flight from the airport: convenient and with all the facilities one needs. Breakfast is in a sort of conservatory on the roof. Very limited range at breakfast: no fresh bread or rolls.
The owner was very nice and service minded. The location was a little bit too far from city centre, but there was good communication by bus.
The service by Marco. The new, clean and stylish rooms.
Nice, very clean hotel, very convenient for a traveller passing from this place. The owners were very friendly and helpful giving us instuctions about anything we needed. Everything was fine.
The price is ok in comparison to others. A strong desinfection smell at the entrance to the room. (It is however better than to have a dirty room :))
The hotel staff was extremely helpful. The two people we met were Lucco and Marco. They were friendly and took time to answer questions about directions to the airport and to the old city of Bergamo and good places to eat. There were five of us traveling together. The hotel staff, including the housekeeper, all seemed eager to please us and run a successful hotel. They made our stay enjoyable. The only thing we had difficulty with pertaining to the hotel was finding our way around the city and back to the hotel again. It might be a good idea to have some printed detailed directions on the reception counter to hand out to guests showing them how to get to the old part of the city and the airport and other places of interest in Bergamo.
free internet in the room, cleanness, friendly hotel
Internet free cable No wifi
The breakfast was very nice. No.
location Cost of taxis to and from Bergamo center and taxi to airport costs greatly misrepresented by owner
Hotel staff. Location of hotel can be better