New Steine - Guest House

The location of the hotel is great. It's close to the sea, to the city centre, and all the shops & restaurants. Staff were friendly. The hotel has some character about it which is quite nice.

I didn't realise I had breakfast included as booking.com sent me a message 'Add breakfast for £9.95 a day' and I chose not to, but then when I was about to leave, the manager mentioned that I had had it included. It would have helped if someone mentioned this when I was checking in. The room was very tiny which probably could be expected of a single room at that price. What I really didn't like was that the water in the shower got extremely hot very quickly, so it was a matter of taking a shower in literally 1-2 minutes before burning oneself. I did ask if it could be fixed and was told that the maintenance would have a look at it but nothing changed. Oh, and I had this incident when a man walked into my room in the middle of the night using his key. I was told it was a member of maintenance team who had a master key and accidentally walked into the wrong room - I was shocked and scared and couldn't sleep for the rest of the night. The manager apologised when I asked the following day what had happened. Apology accepted but I wouldn't feel safe staying in this hotel again, to be honest.