Friendly and helpful staff. Spacious room with veranda/hammock. Huge bed. Sea view. Calm. Spotless. Good breakfast. No Internet.
AC worked well, parking facilities close to room. The hotel lacks character. The hotel's is located a good distance from the centre of Buzios. The name of the hotel is therefore a bit misleading. Our room did not have a balcony as advertised.
it is a nice hotel with a pool and good breakfast Unfortunately £80 ($140) was taken from our room so there is a security problem here. The door was always kept locked, which would suggest it was a member of staff, which is a pity. For this reason I wouldn't recommend anyone else to stay there.
Kindness of the staff, Infrastructures (room, swimming-pool), service (breakfast, romm service), security, architecture and the proximity to Buzios' centre and beaches No
the breakfast, the pool, cleanliness of the room.
The room was Nice, and Clean with lots of space. It has alot of stairs, parking is limited. No internet connections in the rooms.
pool, breakfast, room, views slow staff, room not ready at 5pm
Good taste in decoration, impecable services Room service menu is very limited in options and time.
Excellent accomodation and friendly stuff
The breakfast was delicious. There were too many palm trees in the swimming area blocking sunlight from the balcony, living room and bedroom, making the living area exceptionally dark.
a very warm welcome on arrival. rooms very spacious , clean and comfortable. very relaxed atmosphere, not busy, plenty of space around the pool and in the lounge/ lobby area. the staff were very friendly and accommodating. Nothing was too much trouble. breakfast was excellent sat outside round the pool. no bath
Porto Bay has incredible employees, services, views and location
Good location, peaceful, safe and relaxing, good staff.
The room was quite beautiful, although the bathroom could have been better (no bath). The breakfast was great. There was no roomservice and the service at the pool or bar had a very limited menu (french fries, ham/cheese sandwhich) and was pretty slow (they were not available, you had to call them and service could take an hour). Not what I had expected for the costs of a 5* lodge.
Very friendly staff. They also gave good advice for restaurants in Buzios. The property is quiet and relaxing, away from the noise of bars and restaurants. Overall, the hotel is very nice and well maintained. Noise sometimes in the morning due to maintance/construction in and around the hotel.
Good service, warm and nice welcome. However due to the location, pool with limited sun, not to be compared to some of the other hotels in Buzios ...
close to the beach and quite nothing
Location was perfect to access to Ipanema Beach. It has great breakfast and restaurant. Noise noise noise. Because of the street location I can accept some street noise but internal noise from very very early in the morning was unacceptable. To hear toilets flushing and showers running would really put me off recommending this hotel.
Location is perfect with nice views over the bay and the relaxed town within short walking distance. Pool is clean, as is the rest of the hotel. Breakfast is good, but the same everyday. Rooms are very very dark. Spa is not inviting (shut off and dark as well). Some of the hotel staff are trying, but the owners are a little rude and not hospitable. Nobody speaks a word Englisch, Portuegese spoken staff only.
Service and location. No, everything was fine.
Exellent location. Although it is very near all the action, it is just outside the noisy buss. The ' room with the view ' has breathtaking view all around, including the beach, small harbour and small islands. The people struggle to communicate in English and therefore sometimes avoids interaction. This has a negative effect on getting important information.
Great stay and excellent location.
The staff were very helpful and friendly. The rooms and balcony was spacious. We also liked the free car parking and free use of beach chairs. We did not like the quality of the room. It certainly did not feel "super deluxe". The furniture was old with cracked sinks, there was peeling paper on the roof and threadbare towels etc. Also the breakfast was ok for cereal, toast and yogurt but the fruit, eggs etc. were not checked and replenshed as they should have been, however you could ask for fresh eggs as you liked them. We also found the hotel to be too far from the centre as although it was only a 30 minute walk it was not an easy walk as there were at least 2 quite extreme hills to climb and go down and the route was poorly lit making it quite unsafe at night.
the view on the Buzious Bay, the isolation away for the downtown crowd. The quietness. Too isolated, the staff was not helpful, the service was barely passable.
beds were very uncomfortable, no carpet on the floor, just tile
The location is excellent Tannoy announcements all the time, pool not cleaned during the day, staff not very friendly, my daughters room the key did not work and attempts to fix it were pathetic
the facilities of the hotel, specially romm and pool and location (near of the main street of Buzios) Theres nothing to complain. It was an wonderful place to stay.
Location is excellent, we walked to Rua Das Pedras every night with our kids. Hotel pool and breakfast are very good. Even if the rooms are nothing extraordinary, I'd stay there again. The rooms need to be upgraded a little, towels and linens need replacement. Cleanliness could be better.
I enjoyed the relaxed atmosphere, the general ambience and the comfort the hotel had to offer. Unfortunately the weather this time of year brings out more mosquitoes and the maid probably thinking it is a good idea to freshen the room up by opening the patio doors let in at least three mosquitoes which unfortunately took a liking to biting me on each of the days I was there. I suggest the patio doors are left closed or the room sprayed afterwards.
Chief-receptionist (woman) was terribly unpleasant and gross. She tried to to falsify my signature.
Nice setting and food was excellent. Room was very nice and staff friendly Had to make 4 phone calls to have someone come and fix the room safe which was not working on arrival. Room was not cleaned one day and had to make a 2 further phone calls to have this resolved. With the amount of money being paid, this is not acceptable
The breakfast was very good, and the staff was helpful whenever we had any requests.
The location is great and the place is beautiful. There was a lot of noise coming from the kitchen, which shared a wall with our room. We could hear the cook slicing garlic! They should consider installing some acoustic isolation.
This hotel is right on the edge of all the action in Buzios & the staff were all super friendly! It didn't come with a hot Brasilian babe (I had to find one myself...)
This was one of the best hotels I've ever stayed in. The view was breathtaking, the service was great and the food was among the best we had in Brazil. It's a beautiful hotel in a beautiful town...highly recommended...especially for anything romantic...
Beautiful design, rustic modern interiors with a sexy vibe, a mediterranean exterior and landscaping. Service was excellent, location perfect, wonderful breakfast. Room was missing a few basic amenities such as wash cloths, laundry bags. There are very few outlets and nowhere to sit in the room (I was in a Superior Garden View) except on the bed. But the room was beautiful, sexy and very clean.
The view and location to the beaches was fantasic. The hotel was very old, and has had little maintenance, ecept new A/C;s and would not be what we would classify as a four star, three star would be generous. We chose it becasue it was stated as a four star. If not for the location and views, we would say it was way over priced. The front desk offered little assiatnce with regards to attractions etc.
The location was just wonderful. The best place to be. Nothing to add, just go there and enjoy.
Amazing views from the room, awesome architecture of building The water temperature in shower fluctuated too much and was often too hot.
location rooms were not value for money
The location is simply excellent.
The hotel is really pretty. The views from the pool are breathtaking. Also the hotel is very well located near two fabulous beaches
Samantha was great. Location is good. The big brother feeling, the lack of information (in English) the available sites and adventures. The $50 bottle charge if brought out from other access, like grocery store, to the cloudy water poolside