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Pros: Good movies and entertsinment

Pros: Nothing to be honest. Very mediocre airline. Zero customer service from check in to in flight service. Very rude and non helpful crew. Extremely disappointing.

Cons: Definitely customer service. Staff needs to know the definition of hospitality and customer service and then apply it with joy and passion for their jobs.

Pros: Nothing went well

Cons: They could’ve had better direction and instructions when they cancelled our flight

Pros: Nothing

Cons: Everything

Pros: Food are nice Have IFE on broad

Pros: new plane

Cons: horrible check in and boarding experience

Pros: Almost nothing but the price.

Cons: Tighter seats couldn't have been possible. It took an hour for the crew to warm up some food for aq child. They were intent on selling duty-free stuff.

Cons: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”

Pros: Co pilot chat

Cons: Couldn’t sleep - seat didn’t recline properly

Pros: The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!

Pros: yes seats were more comfortable and more leg room than the other airlines I have used

Cons: It was all pretty good and despite leaving a little late we got there on time

Pros: everything

Cons: price and reliability

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Pros: Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!

Cons: Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!

Cons: Nothing. The best airline I've flown across the board.

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Cons: Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip

Pros: The pilot flew very fast to make up for time lost.

Cons: We boarded late at casa. Very unconfortable.

Pros: Nothing

Pros: Crew was nice.

Cons: An hour late departing London, which caused our bags not to make our connecting flight to Agadir. We had to make a trip to the airport to pick it up the following afternoon.

Pros: Staff unwelcoming and rude. Poor service.

Cons: Overall the communication, service and the comfort are poor from checking in to arrival.

Pros: Flight was delayed, but the crew did all they can to make passengers feel comfortable.

Cons: No food for vegetarians.

Pros: The flight was on time, perfectly organized, excellent flight attendants and efficient service

Cons: There were no negatives (and rarely are with Lufthansa)

Cons: Connection time unacceptable with delay in departure from London

Cons: No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs

Pros: Everything was as expected except for the inconvenience of no having food on board.

Cons: Had to pay for food. not a single chip :(

Pros: Le personnel à bord était très accueillant et professionnel

Cons: L’avion utiliser pour faire la traverser de l’atlantic Était en mauvaise état au niveau des sièges, pas de moyen de charger les téléphone pas de télé long quand il y a 9:00 de vol

Pros: Was not full

Cons: Out dated plane. Poor boarding process, bad service horrible food

Pros: Brand new aircraft, excellent communication

Cons: Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver

Cons: Nice

Pros: plane

Cons: baggage delivery

Pros: We did not crash

Cons: I was bumped from an earlier flight to a later flight with no notification

Cons: Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board.

Cons: Ok

Pros: Better system to boarding.

Cons: Announce properly for boarding.

Pros: Very friendly crew, nice plane

Cons: Very expensive extras like seats and luggage

Pros: Average crew. Average seat.

Cons: They could have controlled screening babies better. They just let them scream.....

Pros: Arrived on time.

Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.

Pros: Late departure, dirty, staff not friendly.

Pros: Amazing crews!

Cons: N/A

Cons: The seats were so uncomfortable , the leg space was too small .

Pros: I had a great time. The best part was that my luggage reached on time!! Thank you!

Pros: They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour

Pros: They were very supportive. Thanks.

Pros: Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had.

Cons: We boarded just a bit late but still arrived on schedule.

Pros: Flight was fast and safe.

Cons: Easy going. No complaints

Pros: The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available.

Cons: Very narrow seats

Pros: Crew was amazing!

Cons: Hotel for passengers

Pros: Very uncomfortable

Cons: More cushion

Pros: The service was great, crew was sweet and accommodating, food was good

Cons: Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?

Pros: The crew is great, gave me a bandaid was smiles and kind.

Cons: The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!

Pros: Nothing—DO NOT FLY NORWEGIAN AIR! The biggest issue is the boarding—disorganized, and you can stand in an hour + line even if you aren’t checking luggage. All their kiosks were down and they’re understaffed—in both Europe and the states. Staff is rude and unhelpful.

Cons: Do not fly Norwegian air—it’s worth extra to be on another airline. Boarding is the worst. Both at JFK and the states, the line to check bags was over 1 1/2 hours long! In Madrid all the kiosks were down so you had to wait even if you didn’t check bags. No food or drinks! Bad entertainment!!

Pros: Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible.

Cons: Boarding, deplaning, and onboard service.

Pros: Seats were comfortable.

Cons: Long check in time with long lines. No internet check-in Budget carrier, ticket is cheap, so they try to get money from you whenever they can. All hand items are weighed. Max bag weight 20kg instead of 23 Food needs to be paid except water

Pros: Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible.

Cons: Boarding, deplaning, and onboard service.

Pros: Nothing went well

Cons: They could’ve had better direction and instructions when they cancelled our flight

Pros: Service was fine but nothing stood out in particular. We liked the newer Dreamliner.

Cons: Seat (economy) not comfortable. Less room that most other aircrafts in the same class. Seats seemed narrow. With all the extra charges, I would not consider Norwegian to be a ‘budget’ or low cost airline. In the end we paid the same, if not more, for a comparable ‘non-low cost’ airline.

Pros: Excellent flight. Can't beat it for the price.

Cons: We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though.

Pros: Crew

Cons: Boarding

Pros: Co pilot chat

Cons: Couldn’t sleep - seat didn’t recline properly

Pros: Service was good on the plane

Cons: Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt

Cons: The food was fantastic also the crew.

Pros: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Pros: General flight journey

Pros: Crew was nice and pleasant

Cons: Flight very late

Pros: Nice attention and good food. Plane and seats are confortable

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane.

Cons: Delayed flight and delayed layover

Pros: Nope

Cons: The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough

Pros: The seat was comfortable. Left late but arrived on time.

Cons: Booked through a service so didn't know no food or water free on a trans-Atlantic flight. Flight "boarded" 1.5 hrs before the take-off time. We were connecting, so rushed to the gate without food or water. Then just sat in a locked area. Only sandwich available on flight--7 Euros. Water was 3E.

Cons: Lost bags!

Pros: Nothing... terrible experience. I’m 6’.3” tall absolutely no legroom. I verything was for sale during the 9 hours flight. Not even some free water. The cabin crew members were unfriendly.... nasty!

Cons: This airline need to go out of business ASAP.... very poor customer service.

Pros: The plane was super nice and new.

Cons: Plane took off 2 hours late while we all sat on the plane with no water. They also ran out of food so there was nothing to eat. The crew sounded like they had no idea what was going on, kept giving these updates— and then going back on what they said earlier. So disorganized and hot on that plane.