Hotel Casa Maya

4 stars
Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
8.1
Very good
based on 2982 reviews
2,982 reviews
Tue 23/9
-
Wed 24/9
1 room, 2 guests
Deals from
£168
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room
£168
Double room
£182
King room
£264
15 more Hotel Casa Maya deals
15 more Hotel Casa Maya deals
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness centre, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.

This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. It also has child-minding services, a currency exchange and a reception that is available 24 hours a day.

The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.

Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. A selection of drinks can be savoured at the in-house bar.

Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun, as well as everything the local area has to offer. The Museo de Arte Popular Mexicano is also nearby.

8.1
Very good rating
Based on 2,982 verified guest reviews

Latest deals for Hotel Casa Maya

Tue 23/9
Wed 24/9
Double room
bed type unknown
£182
nightly with fees
bed type unknown
£188
nightly with fees
bed type unknown
£296
nightly with fees
King room
1 king bed
£264
nightly with fees
Standard Room
bed type unknown
£168
nightly with fees
bed type unknown
£178
nightly with fees
bed type unknown
£201
nightly with fees
Superior room
bed type unknown
£371
nightly with fees
How do payments to us affect ranking and how do we rank results?
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Privacy Preferences

Amenities at Hotel Casa Maya

  • Private beach
  • Outdoor pool
  • Indoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Safety deposit box
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • 24-hour front desk

Pool and spa

  • Pool bar
  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pool with a view
  • Water slide

General

  • Family rooms
  • Sea view
  • Seating area
  • Slippers
  • Soundproofing
  • Pool view
  • Storage available

Kitchen

  • Electric kettle
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Kitchenette

Dining

  • Packed lunches
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Vending machine (drinks)

Things to do

  • Gift shop
  • Eco tourism
  • Scuba diving
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Swimming pool toys
  • Kids' club
  • Playground

Parking and transportation

  • Airport shuttle
  • Free parking
  • Valet parking
  • Private parking
  • Shuttle service (additional charge)

Accessibility and suitability

  • Disabled access
  • Lift
  • No smoking
  • Designated smoking area

Bathroom

  • Shower
  • Hairdryer
  • Bathrobe
  • Private bathroom

Outdoor

  • Terrace/Patio
  • Beach towels
  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Tennis

Reviews of Hotel Casa Maya

8.1
Very good
2982 verified ratings
Wonderful
1347
Very good
623
Good
395
Okay
191
Fair
157
Mediocre
91
Poor
178

Summary of reviews

Guests say
Guests appreciated the beach and water park, which were great for families. However, many reviews pointed out significant issues with service, cleanliness, and food quality. The staff was often described as unhelpful, and the dining options were limited and unsatisfactory. Overall, while the location and some amenities were enjoyed, the negative aspects overshadowed the positive experiences for many guests.
AI-generated from customer reviews
Location8 out of 10
Atmosphere7.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
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All reviews

10
Wonderful
TJ, Aug 2025
Beautiful property, fresh and clean. Dining staff were impeccable! Had an excellent talk with the entertainment manager, Juan, and we had a great time chatting. He was very engaging and personable. Pool view balcony suite was huge huge... Housekeeping came twice a day! Get reservations to the Italian restaurant and steakhouse, both are well worth it. All dining exceeded expectations! Recommend 'tr...
Read more
4.0
Mediocre
Anonymous, Oct 2023
Cleaning (room) staff was excellent. Dinning staff was not great.
10
Wonderful
Anonymous, Jul 2017
Pros (+) Everything and everyone was wonderful!
Cons (-) Nothing! Everything was fine!
9.7
Wonderful
Anonymous, Oct 2015
Pros (+) The staff was all super nice. We arrived quite late one night and somehow missed the whole time-share spiel that people talk about. Front dest was super nice, and everyone was generally approachable. I didn't feel pressured into anything. It might help that I'm fluent in Spanish. Food was good. You can find Pizza if you're on a budget, else their buffets are pretty good. I got their mixed ceviche ...
Cons (-) One thing I didn't like was that there was a mouse in the room. We found out b/c we found a piece of sweet bread on the ground with bite marks and an apple in the same condition. After this incident we simply put all our food away better and didn't have any problems after that. Also, I didn't really care for the people that came by the beach and asked me if I wanted my picture taken with a monkey,...
Read more

Location

Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Golf Club at Pok Ta Pok1.3 mi
  • Cancun Convention Center2.1 mi
  • Puerto Cancun2.1 mi
  • Hard Rock Cafe Cancun2.2 mi
  • CoCo Bongo Cancun2.2 mi
  • La Isla Shopping Mall2.6 mi
  • Kukulcan Plaza3.1 mi
  • Glorieta del Ceviche3.1 mi
  • Puerto Juarez3.2 mi
  • Gran Puerto3.3 mi
  • Spa at The Royal Sands3.3 mi
  • Estadio de Beisbol Beto Avila3.8 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Hotel Casa Maya

Low season

High season

Average price (weeknight)

Average price (weekend night)

October
December
£250
£475
Cheapest month to stay with an average 38% drop in price.
Most expensive month to stay with an average 116% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Hotel Casa Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel Casa Maya

  • If you’re after a cheap room at Hotel Casa Maya, then you should consider staying during the low season. The cheapest deals can generally be found in October and August.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Casa Maya, plan to stay on a Friday or Tuesday. The most expensive day is usually Saturday.
  • The cheapest price a room at Hotel Casa Maya was booked for on KAYAK in the last 2 weeks was £180, while the most expensive was £180.
  • How long should you stay at Hotel Casa Maya? KAYAK users usually book their rooms here for 7 days.
See more tips

FAQs when booking at Hotel Casa Maya

  • Where is Hotel Casa Maya located?

    Hotel Casa Maya is located at Boulevard Kukulcan km 5.5 Zona Hotelera in Hotel Zone, 3.3 miles from the centre of Cancún. Cancun Golf Club at Pok Ta Pok is the closest landmark to Hotel Casa Maya.

  • When is check-in time and check-out time at Hotel Casa Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Casa Maya.

  • Does Hotel Casa Maya offer free Wi-Fi?

    Yes, Hotel Casa Maya offers free Wi-Fi.

  • Does Hotel Casa Maya offer free parking?

    Yes, Hotel Casa Maya offers free parking.

  • How far is Hotel Casa Maya from the airport?

    Hotel Casa Maya is 9.8 miles from Cancun. Hotel Casa Maya is 44.5 miles from Cozumel.

  • Does Hotel Casa Maya have a pool?

    Yes, Hotel Casa Maya has a pool on-site.

  • How does KAYAK find such great Hotel Casa Maya hotel deals?

    KAYAK scours the web for all room deals available at Hotel Casa Maya in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Casa Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Casa Maya.

See more FAQs

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5-star hotel
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4-star hotel
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5-star hotel
22% cheaper
The Sens Cancun
7.4 Good (581 reviews)0.41 miPrivate beach, no minors, snorkelling£144+
4-star hotel
32% cheaperGrand Oasis Palm7.4 Good (3,467 reviews)0.49 miPrivate beach, Outdoor pool, Spa and wellness centre£126+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.1
3.3 mi
Cancun
9.8 mi

Everything you need to know for your stay in Cancún

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