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9.0
Pros: atmosphere
Cons: Breakfast too early, toilet seat unseated, radiator difficult to handle, but staff tried to help.
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6.0
Cons: Noisy rooms. Photo looks different from the actual building.
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8.0
The hotel stay was very pleasant as the facility is situated on beautiful grounds and is set back from the road thus creating a quiet setting. The room we were assigned was not as large as we hoped but, as they were fully booked during our stay, we were unable to upgrade. All hotel areas are clean and while not 'modern', were in very good condition. The staff of the dining room were very gracious and helpful. This was in contrast to some of the front desk staff who gave us a difficult time with our reservation as they had no information that breakfast was included despite seeing this on our copy of the confirmation. In fact the manager refused to give us a final receipt upon check out as he stated that he had to receive additional payment from Priceline to compensate for the breakfast charges. We asked for assurance that since they had our credit card on file we would not be held responsible for what they felt was owed to them. Aside from this problem which seems to be a miscommunication with Priceline, our stay was quite pleasant and we would consider booking there again. We plan to try to get an explanation from Priceline about the miscommunication.
Pros: Proximity to the center of Canterbury-an easy walk so no need to drive there.The grounds and architecture of the facility are lovely. Parking is free. The staff of the dining room were excellent, especially the supervisor, Pietro.
Cons: I was faced with a rather unpleasant situation upon arrival as although our Priceline confirmation stated free breakfast, the hotel had no communication from Priceline to indicate it. We had to insist that we not be charged for breakfast.
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