Recent reviews
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- Negative
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6.0
The grounds are beautiful. Guest relations is beyond and above expectation. For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
review from KAYAK -
10.0
Fit with the city - nice but elegant. Food was great, staff very attentive.
review from KAYAK -
10.0
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE! absolutely nothing;only that the stay ended too quickly...LOL
review from KAYAK -
2.0
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
review from KAYAK -
10.0
Wifi again was bad
review from KAYAK -
10.0
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
review from KAYAK -
8.0
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach. The WiFi Internet connection was really bad
review from KAYAK -
7.7
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience. Staff had a bad attitude, particularly servers and doormen even front desk people.
review from KAYAK -
7.7
the pool & the staff were fantastic The buildings are in need of repair from deferred maintanance
review from KAYAK -
9.7
Restaurants, transportation, beaches, safe, beautiful clean hotel, friendly staff, buffet breakfast was outstanding, gardens around the hotel very well kept (even exotic animals). Over all a wonderful experience. WiFi was limited and difficult to connect to. Be aware of the beach vendors who may try to rip you off (not really a hotel issue)
review from KAYAK -
6.8
I was threatened by one of the employees. He also followed me around. I didn't sleep the first night because they put me in in area next to a busy road. It was like sleeping outside next to a freeway it was so loud.
review from KAYAK
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10.0
Fit with the city - nice but elegant. Food was great, staff very attentive.
review from KAYAK -
10.0
I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE! absolutely nothing;only that the stay ended too quickly...LOL
review from KAYAK -
10.0
Wifi again was bad
review from KAYAK -
10.0
Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.
review from KAYAK -
8.0
Very nice hotel, excellent service, nice rooms, very clean, in front of the beach. The WiFi Internet connection was really bad
review from KAYAK -
9.7
Restaurants, transportation, beaches, safe, beautiful clean hotel, friendly staff, buffet breakfast was outstanding, gardens around the hotel very well kept (even exotic animals). Over all a wonderful experience. WiFi was limited and difficult to connect to. Be aware of the beach vendors who may try to rip you off (not really a hotel issue)
review from KAYAK
-
7.7
The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience. Staff had a bad attitude, particularly servers and doormen even front desk people.
review from KAYAK -
7.7
the pool & the staff were fantastic The buildings are in need of repair from deferred maintanance
review from KAYAK -
6.8
I was threatened by one of the employees. He also followed me around. I didn't sleep the first night because they put me in in area next to a busy road. It was like sleeping outside next to a freeway it was so loud.
review from KAYAK
-
6.0
The grounds are beautiful. Guest relations is beyond and above expectation. For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.
review from KAYAK -
2.0
A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.
review from KAYAK
