Beirut Car Hire

Worst experience ever

Pros: Renting company refused to give me the car and I had to pay much more in order to get a similar car on a last minute basis.

No car was provided

Pros: Nothing

Cons: Hertz cancel the booking without prior notice and dis not provide any replacement had to go home by taxi and it was very disapointing

Hertz or kayak canceled my reservation before I got here

Pros: Nothing

Cons: Hertz or kayak canceled my reservation , so when I arrived to pick up the car hertz said kayak canceled my reservation. When I called kayak they said Hertz canceled my reservation. So I was left without a car and finally I reserved a car thru a local company.

Pros: It was very frustrating to get to Beirut airport after 24 hrs of traveling to find my reservation cancelled

Cons: How would you feel after travelling for so long to come to Hertz counter to find out that reservation was cancelled and lied to your face by saying "we have informed you that your reservation was cancelled" Although I have an email from Hertz less than 24 hrs earlier confirming my reservation. Needless to say, I had to get a taxi and to rent another vehicle for the duration of my stay. Very very very sour taste in mouth. With all the international travel I do, never had such a very bad expoerience

Hertz Beirut did not respect the reservation I had booked online

Pros: Their customer service is horrible, I showed the clerk my reservation, he told me it was cancelled on May 2nd 2017, I asked for a proof , he couldn't provide one , I showed him an email from Hertz confirming my reservation dated on May 5th 2017 , he called the supervisor, and when the supervisor wanted to speak to me , he simply said the price I was given by Hertz was too low , and he would never give me the car for this price .

Cons: I was forced to rent a similar car from Budget for 4 times the price I was quoted from Hertz.