1.9 Horrible5 Aug 2021
I booked with the flight times and when I would pick up the car. The time listed was 5 pm which is when the counter was closing. I arrived early only to find they close at 4 and I could not get the car I paid for. I was extremely lucky to find a car at another company as it was the last at that location not booked. I had to pay a high fee to get that and so far have not been refunded the car I booked here. Never will use this service again!
10.0 Excellent26 May 2021
The staff was friendly and fast with processing the rental.The Budget rental counter is not open at BMI. You are directed to Avis rental and the counter service there didn’t open for fifteen minutes.
2.0 Mediocre25 Mar 2021
No cars available after reserving one and going through the process.
8.0 Excellent9 Sep 2020
The experience started pretty rough. There was only one guy working so he ended up being about 45 minutes late opening. Pretty sure he was checking cars, mileage, fuel etc. However myself along with five other customers were not aware of this until later. Two were quite upset, I was just frustrated from waiting so long.
10.0 Excellent23 Jan 2020
friendly staff, ease of pickup and drop offnothing
7.2 Good25 Sep 2017
Parking Lot Employee Needs Further TrainingIt's a small, regional airport, so there was no line when checking in and returning. About 15 minutes after returning the vehicle, I realized that I had left a jacket in the back seat of the car. The employee was able to give me a special remote (no key attached) in order to go back to the vehicle to get it out of the car. Responsive to my needs - see the what I didn't like summary.I was told the car was in a particular spot in the parking lot; however, after searching around, I ended up finding the car still parked in the "return" area. The car still had some trash in it from the previous renter, which I had to clean up. Upon starting the vehicle, I found that the gas tank was at 3/8 of a tank only, but the tank should have been full. I had to go back into the airport to the Budget (Avis) counter where the employee walked outside with me and directed another employee (a young man working in the parking lot area) to follow me to a gas station so he could fill the tank for me. The counter employee commented that someone was not doing their job and it shouldn't be that hard. Obviously, the car had not been "processed" properly upon being returned from the previous renter, which cost me about 30 extra minutes. Luckily, there were no mechanical issues with the car - I had no further problems.
10.0 Excellent31 Jul 2017
Great Corolla in BloomingtonClean, spaciousNothing
9.6 Excellent8 Sep 2016
Best Price but nothing fancyVery affordable. Easy to book. Fast check in and drop off. Very friendly staff (Avis counter). Didn't pressure me on add-ons. Found someone's beef jerky bag between the seats. Still had some left so bonus for me.Had to check in at Avis counter but no big deal. Car was a little older but drove fine and hey, I was looking for the cheapest deal around.
4.0 Okay4 Jul 2016
People at counter were nice.The car was the worst I've rented in years. Very uncomfortable and couldn't adjust seats. A/C was mediocre. Car had big burn in seat and smelled strongly of disinfectant. Also, didn't tell me that I could only extend my previous car certain # of times plus the $10 admin fee per day of extension, so had to drive 40 miles 1-way to turn in my decent car and pick up this disaster.
8.0 Excellent24 Jun 2016
Bloominton had great service.