4.0 Okay17 May 2021
Pros: The staff was friendly and helpful. It was very easy to get to the car and then return it.Cons: This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.
8.0 Excellent17 Dec 2020
Pros: Very much so. They were friendly, professional, and prompt.Cons: Pick up and drop off options could have been communicated more clearly.
10.0 Excellent3 Nov 2020
Pros: Friendly staff, quick pickup and drop off. Also, a great car.
10.0 Excellent19 Oct 2020
Cons: Fastest check in and check out ever!
10.0 Excellent21 Sep 2020
Pros: The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.Cons: Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.
10.0 Excellent14 Aug 2020
8.4 Excellent13 Jul 2020
Pros: We used the airport location Enterprise, not the standalone in Charlottesville. Both the pickup and drop-off was very smooth as the agents were easy to work with! The price was great, vehicle exceeded our expectations!Cons: The "need oil change" light came on during the trip. I'm not sure if anything can be done in the future, it wasn't alarming to us as we knew the trip was almost over.
10.0 Excellent3 Jul 2020
Pros: Staff was very friendly. Pickup and drop off took no time. Van was exactly as expected!Cons: I have no complaints and no advice on how it could’ve been better. Everything honestly was perfect.
10.0 Excellent24 Nov 2019
Pros: Very friendly and helpful staff.
10.0 Excellent16 Jul 2019
Pros: Yes, the staff st both the Charlottesville and Allentown rental terminals were very friendly, courteous and professional. The Nissan Versa I rented was the ideal car for me. The fact EA's sunny, and my travel route scenic. The whole experience was GREAT! Enterprise--my first choice in car rentals!Cons: The experience could have lasted longer. And, of course, it's always better if the cost is cheaper.